JC Penney
reviews and complaints

My husband had purchased over $15,000 worth of jewelry from 2018 to 2021 for me. All pieces have been sent for repairs at least once. Today another diamond fell out of my engagement ring due to another prong breaking. This ring was around 4-5k. I am and have been extremely upset. Just last month my 7 ct diamond bracelet broke and fell off my arm. This was the second time it had done this. It was sent 5

.for repairs, but after wearing it for a short time the 2nd time I was not as lucky. Someone from the restaurant told me that a girl found one. I had lifetime warranty on it but of course it does not cover loss even though I just got it back from being repaired at JCPenney. I feel like due to the circumstances it should have been replaced. It was originally a $10,000 bracelet. It was on sale when he bought it but I just have to deal with it. This is what I was told. JCPenney does not take care of the customer. The DM did not seem to care at all. I just have to eat the loss of 7ct diamonds and lots of money. I told them after all the trouble I have had with the jewelry, we will never be back to purchase another thing from them. B

1200 ring defective and cracked 2 months after purchasing

I would NEVER recommend JCPennys.. I brought my boyfriend a necklace for his birthday in October of last year(2016) with a LIFETIME warranty and this August it needed to go in for some repair (it was falling apart). I went to JCPennys for the repair and they said they would call me when it was ready, never called me. 2 weeks later I called them and they stated, "It's marked as someone called you 3 days ago and left a voicemail, " no I never received anything from them. I went to the store that night to get my necklace and I went home...I got home and was putting it around my boyfriends neck and it was 2 inches short... I was filled with anger, went the next day with my mother to JCPennys and received HORRIBLE HORRIBLE customer service. The store manager was arguing and did not know what good customer service was (don't understand how she got to be the "store manager") They did not know what they were talking about and the store manager got a ruler out which was a little insulting to me to measure it. So it was 2 inches shorter which with gold chains the longer the length you get the more money you spend. The store manager sent the necklace back out to the new repair company they recently went with and was going to get the money back for the chain so I can just get a whole new one, I get a phone call yesterday to come get the money I had spend on the "fixed necklace" to come get a new one. So I get to JCPennys to only find out that I will only get the money I spend on the necklace back and not the LIFETIME warranty that I purchased with the necklace. The employee stated, "You will have to buy another LIFETIME warranty back from them (so another $50) if you want one, but I recommend going with the 2 year plan for $22 dollars instead." I said why would I purchase another LIFETIME warranty when all they did was damage my necklace even more and on top of it all spend even more money? Really...? No... I went home and called the repair company and will be getting my $50 because they are fraud, also I am demanding all my money back from the "Fine Jewelry" in JCPennys. I would NEVER waste your time or money at JCPennys, I went there 4 times and did not get anything solved.. WHAT A JOKE,

2017. The jewelry in JCPenney is not good. Purchased gold simple earrings there in 1 months the tarnshed (at the places where it touched my skin) and bothered ear. I didn't examine the gold in the lab but it's obvious that sth is wrong with it. It was 10K gold. They changed it for 14k gold for me saying that it was the raction with my skin and the same thing in 1 month happened. So they just returned my money. At least this is good. Good thing that I didn't buy it as a present for somebody.

I took my wedding ring, of 9 years wearing it, to be what I thought sized down. I have been losing a lot of weight. I washed my hands recent and while drying the ring popped off and rolled on the floor. This is when I discovered I needed it to be SIZED DOWN. Went to JC Penny's where we bought it, without a plan, and asked for a size down. The associate sized my finger at a size 12.5. We couldn't remember how big the ring was originally so they checked. She tells us it's a size 12.5 with bulging on the sides. She couldn't send it in for a size down to the same size, she insisted to have it repaired and that would fix it from falling off.
A week later, I called to ask about the status of my ring, they tell me they "straighten" my ring there at the store discovering it's "current" size of 11 and sent it to be SIZED UP to 12.5.
Just two thoughts here, how do I lose 30 pound since my wedding and "need my ring sized up"? And how do I wear a ring, have it unintentionally slips off and "need my ring sized up" to fit nice and snug on my finger?
I am now afraid I will now have a square wedding ring. This is really bad customer care.

I totally agree with customer service. My boyfriend bought me a necklace and thankfully after the first time it broke, bought the repair policy. It has broken 4 times since and they keep repairing it, refusing to give us a buyout. He also bought me a watch there with the insurance policy which was highly stressed by the associate that he gets a free battery when it dies. Well he took it in and they didn't have any batteries and offered to send it out. Really? Not willing to wait 2 weeks for it to come back with a new battery. He went to a jeweler who replaced it on the spot. He or I will never purchase jewelry there again. The customer service team needs real improvement.

thier problem starts with the rotten attitude towards the customer at the store, longview tx for sure, the jewelry department manager got in my face and raised her voice to me because I was upset about being told that the 3, 000 ring I bought for my fiance was supposed to be back from sizing in 2 weeks had after 2 weeks been told it would be 4 weeks, , and she did not really care about me being upset, so I can tell this is not going to be a very good situation, nobody seems to care about the customer at JC penneys, I would have fired that manager period,

My husband purchased my Modern Bride engagement ring in April 2013 diamond fell out Nov 2013 was 542.99 to repair and i got it back Jan 2014 same diamond fell out 02 28 2014!

do not buy from them they have no customer service and their answer to this was for me to take to my local jewler!HORRIBLE HORRIBLE HORRIBLE... WE AR SICK OVER THIS

In regards to who's in charge of the fine Jewelry JCP sells.. I am currently researching JCP's Modern Bride Collection.. I am completely frustrated with their MB manufacturer/distributor. I have contacted them directly. Anyway, according to an article in the Dallas Morning News 02/01/2011, Pam Mortenson is the person in charge. I have yet to find her email address but have just begun my search. Link: http://www.dallasnews.com/business/headlines/20110201-j.c.-penney-tries-to-attract-younger-shoppers-with-modern-bride-fine-jewelry-collections.ece

The company provides great customer service as long as you have the Care Plans. I know when I buy jewelery I always get the plans because humans make mistakes and jewelery, especially chains, tend to break. The care plan for a 214.oo ring would have been around 27.00. This would have covered it for life. Under the coverage the ring would have had free sizing and repairs that were not intentional, and very few are found to be. Since you bought the ring in Dec. the normal store warranty would have run out in March. It is advised you purchase the care plan because in this event they would have sent you the amount of the ring so you could have purchased a new one.

I work in the jewelry department as a part time holiday employee and have found that their training is woefully lacking. The focus is selling the product, care plans and credit cards. They have no training on a register, type of transactions, repairs, how to change watch batteries, take links out, etc. It's embarrassing to be in front of a customer and can't figure out how to ring a return, a repair or anything! In addition, because it is a commission area, the full time employees are not happy to have part time people on staff and don't want to help. When you do ask for assistance on a transaction you have never done before they take the sale from you. I will complete my commitment for this seasonal jub, but will never return. The poeple you have to work with are difficult to deal with and do not want assist in a team environment as I was told in the interview process.

I read the first line of your statement and had to stop. You wanted a ring and a 2 year warranty. The 2 year DOES NOT cover the first ring sizing. It covers the second, yes it is a way to get you to buy the lifetime. The sales associate was more than likely newer to the department and it can be stressful. Calling him a scammer and saying he was trying to cheat you out of money is ignorant. You're lucky the manager took such good care of you and didn't tell you to leave. I've been around jewelry when people come in and complain and push until the employee is too flustered to do their job. Be thankful you got such a good deal.

first of all, i do and have worked at JCPenney for a number of years. I do not think that being flustered is the same as scamming you. I understand that he may have been confused and dealing with something of this value to you probably made you a bit resistant to his ignorance. There is no blame there. My blame is in saying that he was trying to scam you and that everyone, even the manager knew it. Ok, if he was trying to scam you, I guarantee his manager would NOT have given him ANY commission - but rather got into contact with Loss Preventions and had another associate handle you IMMEDIATELY rather than herself. Generally, we only get managers to do transactions for those hassling customers. That way, if anything else is said, it's directly to a manager and other associates can get to selling. Now, the goals for commissioned sales associates (they're not all commissioned, by the way) are pretty intense and I'm sure that the pressure alongside knowing that his job makes a big difference to customers doesn't help. I do think it was his fault for not knowing exactly how much he's supposed to charge or if you get a free this or that, but before you put down an entire company based on one experience (which they seemed to have made up for by your bragging about the price -which, by the way, just about everything is always on sale anyway), you said it yourself that he was "flustered". I think it is definitely an unfortunate situation, but it was handled and quite frankly it sounds like you're one of those customers who just likes to nag and complain. Congrats?

I worked at a JCPenney until yesterday 01-08-2010 and what the customers do not know is the pressure the company puts on its commission employees. If an employee misses their prodocutivity they will and can be fired. The productivity scale the company goes by is set to high in some cases and these poor fools that work there are
in fear of lossing their jobs every day..all managment upper and lower hasthe additude that we and employees are a disposiable resource. We are not allowed to transfere out of the commission area. If we can notmake productivity you have no value in any other part of the store...this I learned after working at the JCP in Conroe Texas I was one of the people hauling boxes and freight to get the store open, I sold over $128000.00 of commission merchandise in one year and I was told I have no value. This comes strightfrom the top all the down to the lowest manager...and their company creed is
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU ...BOYCOTT jcp
IN ALL STORES AND DO UNTO THEM AS THEY HAVE DONE UNTO THE WORK FORCE...

I've never had those kinds of problems from my JC Penney Jeweler. Sounds like a disgruntled employee. But I love their discounts. I bought a 1 carat diamond wedding ring, 14K gold for $400. It was originally $3, 000. My mother in law got an extra discount though because she works there and it was associate shopping day. But still a great deal!

First sizing and cleaning are supposed to be free, so right on for getting the manager!

I would someone who is higher rank personnel in j.c.pennys to PLEASE call me! I have had alot of trouble at work and i have try to get it taken care of but they all saw me as being nothing but trouble thats not true! I try to talk to the big boss 11-10-08 about it and he put it as its just me and that i'm doing something wrong and i told him no i have try everything to be nice and i work very hard! thats just some of it there is more and it will take me forever to write it all! There was a co-woker and she qoit and she wrote a letter and told me what she put in it that when a co-woker is doing good in sales everyone wants to fight with her! I know she talk to someone in human recourse and nothing was done and there was this other co-woker who also talk human recourse about troubles there at work so this is why i'm writing you all cause i want to make sure something is done! Just to let you all know how great my manager was like i told the big boss what she did was wrong one day we got a new co-woker and our manager told us why she got fired from her other job cause they caught her in the back room having sex with a co-woker so they let them both go! Like i told the big boss our manager should not be telling us about it at all that has noing to do with us we'er co-woker's and not managers! Anyway i went and saw this lady and told her about it and told her everyone knows want happen to you and i told her i would told you about it but i could not due to losing my job so she is seeing a lawyer today! if someone can please get in touch ! THANK YOU! I hope someone can helpme!

What they did to your mother is very WRONG and i hope she has a good lawyer ! You know just cause we need to work don't mean we have to put up with their bull! I just walk off my job it sounds kind of what they did to me to really sad don't you think! I wish your mother the BEST!

JC Penney's sent my 0 balance account to collections and will not speak with me either. I have not authorized any charges to the account since Nov 07 and paid off in Dec 07. My credit report reflects this payment.

It also reflects approx $100. additional charges that I did not authorize in Jan 08 at the same time they changed my mailing address so I did not receiveany statements so I could not dispute the fraudulent charges and made no attempt to collect the debt themselves.

File a complaint with the Federal Trade Commission against JCP for sending a paid account to collections. Also the TX STATE ATTORNEY GENERAL - JCP Corporate offices are in Plano, TX.

I also filed a Mail Fraud complaint with the US Postal Inspectors office due to the unauthorized address change.
I called and asked if creditors change your mailing address without your consent - they told me it was mail fraud and I was immediately transferred me to someone to take my complaint.

I am also experiencing the same problem. But i paid that account with a check late last year. Also a nother colllection company has called me everyday about this information stating that i owe them. This (collection company) calls me everyday about a debt i have aready paid. If someone finds help please respond.

I DO NOT KNOW ABOUT THESE THING BUT I AM GOING THUR SOMETHING SIMINCLUR WITH A CREDIT CARD WHEN YOU FIND A ANSWER PLEASE LET ME KNOW

My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no.

Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one. When I was called to schedule delivery for my 1st order I was told that the order was in the wrong system and could not be delivered on 8/4 as I had requested when I placed the order. The order apparently was put into the “wrong system” and had to be redone. Due to this only part of my order was going to be available until 8/4. Where was the rest..well it still had to be made. The beds of course would not be ready till 8/8 and couldn’t be delivered until 8/11. So I was about to spend another Saturday waiting for stuff from Penny’s to show up. Then to my surprise on 8/11 the delivery company only showed up with the queen mattress and the bed frame. I was told sorry this is all we have. The “dropped” the bed frame in the guest room and slid the mattress with all the packaging into the bedroom and were out the door quick as bunnies. Where was the other bed set and my box spring? To quote Penny’s it was “missing”, which I come to find out it wasn’t. Penny’s never told the delivery company that it needed to be delivered. So the weekend of 8/18 I got to sit around again waiting for Penny’s delivery guys to show up. When they finally showed up on the 18th with the bed and box spring I had to ASK that they set the beds up and was told that they were not told that they had to do that. One of them dragged the box spring into my room and just left it sitting there. Didn’t bother to put the mattress on it or even make sure that the bed frame fit. I had to redo the whole bed myself and they even left the packaging that was on the mattress. Now for the 2nd order. On 8/4 the delivery guys couldn’t get my sofa through the door so I had to send it back. I ordered a new sofa online on 8/4 thinking that I wasn’t going to deal with a store again. With all my calls about my 1st order I asked that my new couch be checked on. I was told no problem with the order it’s waiting to be shipped to the delivery company, this was around 8/20. Then on 8/27 when I hadn’t heard anything from Penny’s yet I went online to check the order and found that it had been canceled. The reason for this? I couldn’t be given one. No one at Penny’s can tell me the reason why. My options were wait another 6 weeks for the same sofa or I could be offered a different one that they had in the warehouse in 3 weeks. The 3 week one was to big to fit in the apartment. My options were nothing or nothing at this point. It was sorry there is nothing we can do. But we would send you a $25 gift card to shop in our stores. I waited 4 weeks for a sofa. My mom hasn’t been able to visit me. I had to spend an extra week living with my ex-husband and I still don’t have a sofa. But they did say that they were “Sorry”.

I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!

Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

My husband passed away in dec.09.we had credit life on our bill with pennys, our bill was only like 600.00 i mailed them the death certificate, then i faxed them the certificate, still getting calls that i am late on my payments, why carry ins. if its not going to do anything but ruin your credit?i got another call tonight, of course it was from someone that we dont understand what their saying!spanish or something close.if i call them its like starting all over again, this is bull, arent i facing enough right now, do they care, no.

Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one. When I was called to schedule delivery for my 1st order I was told that the order was in the wrong system and could not be delivered on 8/4 as I had requested when I placed the order. The order apparently was put into the “wrong system” and had to be redone. Due to this only part of my order was going to be available until 8/4. Where was the rest..well it still had to be made. The beds of course would not be ready till 8/8 and couldn’t be delivered until 8/11. So I was about to spend another Saturday waiting for stuff from Penny’s to show up. Then to my surprise on 8/11 the delivery company only showed up with the queen mattress and the bed frame. I was told sorry this is all we have. The “dropped” the bed frame in the guest room and slid the mattress with all the packaging into the bedroom and were out the door quick as bunnies. Where was the other bed set and my box spring? To quote Penny’s it was “missing”, which I come to find out it wasn’t. Penny’s never told the delivery company that it needed to be delivered. So the weekend of 8/18 I got to sit around again waiting for Penny’s delivery guys to show up. When they finally showed up on the 18th with the bed and box spring I had to ASK that they set the beds up and was told that they were not told that they had to do that. One of them dragged the box spring into my room and just left it sitting there. Didn’t bother to put the mattress on it or even make sure that the bed frame fit. I had to redo the whole bed myself and they even left the packaging that was on the mattress. Now for the 2nd order. On 8/4 the delivery guys couldn’t get my sofa through the door so I had to send it back. I ordered a new sofa online on 8/4 thinking that I wasn’t going to deal with a store again. With all my calls about my 1st order I asked that my new couch be checked on. I was told no problem with the order it’s waiting to be shipped to the delivery company, this was around 8/20. Then on 8/27 when I hadn’t heard anything from Penny’s yet I went online to check the order and found that it had been canceled. The reason for this? I couldn’t be given one. No one at Penny’s can tell me the reason why. My options were wait another 6 weeks for the same sofa or I could be offered a different one that they had in the warehouse in 3 weeks. The 3 week one was to big to fit in the apartment. My options were nothing or nothing at this point. It was sorry there is nothing we can do. But we would send you a $25 gift card to shop in our stores. I waited 4 weeks for a sofa. My mom hasn’t been able to visit me. I had to spend an extra week living with my ex-husband and I still don’t have a sofa. But they did say that they were “Sorry”.

I was so excited to get the beautiful Dylan crib, dresser/changer, and hutch, by Bedford Baby. Not to mention it was a great price. My first obstacle was getting the 10% off for new credit card apps. For some reason, this was difficutl to do online. I then decided to call the 1-800 number. The first customer service rep I spoke to, told me that after placing my order, I had to wait to get the card in the mail and could then use my 10%. (In other words, I couldn't use it on THIS purchase). The next morning I called again and received a different answer. This time I was told that was not the case, and I spent an extensive amount of time replacing my order by phone. The next day, I received yet another call about another "problem" with the order. After three phone calls and numerous transfers by phone my order was complete! How exciting! (So I thought). About 10 days later, I headed to the store (almost an hour away, with a borrowed truck) to pick-up my order. While in the process of checking and loading my crib and dresser, I noticed the hutch was nowhere to be seen. The employees told me that for some reason that piece of furniture was canceled and they would reorder it. I though, "ok, at least I'll get it." On my hour drive back home, I call the 1-800 number again to make sure the hutch was ordered. The gentleman said, that yes it was ordered and there are five in stock in the warehouse. (Thank goodness) About three hours later, after unloading all of the furniture and taking it up three flights of stairs, I receive a phone call from JC Penny and they tell me just how sorry they are and that the item that I have ordered has been discontinued! I call the 1-800 number yet again, and they confirm that this is the case. And again, they are very sorry! She tells me how I can box everything up and return it to the store... Wow, exactly what I want to do! Drag it all down two flights of stairs again and drive another hour each way!

Black friday shopping in store did not have jeans in flyer. Salesperson said to order it online for same price. Catalog dept gave me a discount for my inconvenience. Came in wrong size. Went to reorder. Catalog gal had great difficulty but management kept walking away to take down sale signs. Catalog gal ended up calling it in. Couple days later received message that item no longer available. I called catalog toll free number for item. They said it WAS AVAILABLE. They ordered to come to Mount Pleasant. I said forget it! They lied to me and obviously didnt want to honor the discount.

Hello..I'm very upset about what happened w/ my experience at your store! I had problems w/ my glasses 3 times.First of all I had them sent back for the wrong prescription..2nd I had them sent back again for a scratch on the len's and a len's that was bowed.At that time they sent me a $25.00 gift card for my problem's.So the last time was that the glasses had another scratch on them and then asked for a refund! They in turn refunded me but had the audacity to take off the $25.00 that they had givin me for the issues I went thru.!I'am shocked at how much I had to do and then your store actually takes back the money at the end!I will never shop there and have never been treated w/ such disrespect!I hope this get's to the right person. Thanks but no Thanks!

Just letting JC Penny and other companies know I'm boycotting any company that flashes ads on my computer screen needlessly.

You do not want a JC Penney card - because you will actually be dealing with GE Money Bank.

GEMB pads their bills by withholding payments received on time and posting them late, not sending statements, make unauthorized changes to your account information. All to increase interest fees and late charges.

Then gives you the complete run around and won't fix anything.

Consider that a blessing.

Credit card debit is a curse, and most of us...have too much debt and it can take years...and years to pay it off...

A little advise to many credit accounts will GET YOU DENIED.
I work for JP Morgan Chase. Chill on the credit, use some cash.

I just had a experience with them with some furniture. they are the worst and they delivery service sucks. wanted to know has anyone tried to file anything legally against them in this matter

They are still doing this scam as of September 2009. I guess it's true, in Texas their Blood Simple. So ya all, ya better not shop there no more. He Haw.

Something very similar happened to me all because JCP incompletely processed my change of address so that I didn't get my bill. As soon as I finally was notified on the bill I paid it that day. Still, they closed my account. I won't shop there for any reason. They have some sleazy, dishonest practices.

I went to JC Penney Hair Salon at Coronado Mall in Albuquerque on 11/6/15. Monique cut my hair. My hair was almost to my waist. I asked for a 2 - 3 inch trim. Monique cut 5-6 inches, about 2 times what I asked for! Afterwards, I asked her, "this is 3 inches or less?", she replied, "yes". She flat out lied to my face! My almost waist length hair, which is classic curl, ended up to being barely grazing my shoulders. On top of that, my hair was apparently crooked and such a bad cut. I was devastated! Do not let Monique touch your hair. I had to go home to mourn the loss of my hair. The same day I called for a "fix" and of course refused Monique when she was offered to me. Thank goodness, Naomi was assigned to me. She was so kind and put up with my anger and frustration. She fixed what was wrong, of course could not give me my hair back which will take 10 - 12 months to grow back. I will go back to Naomi and recommend her to my friends and family. Besides having a kind heart and a gentle soul, Naomi is an excellent hair stylist. Very attentive, caring and giving. Thank you, Naomi, for everything!

I went to jcp at the county fair mall in woodland ca last week had an appt made with a girl named elixia… for highlites she gave me the worst higlights ever she seemed like she did not no what she was doing at all I wanted done was thin highlights blonde I left ther with huge chunky highlights that were orange and had tiger stripes! she tried to tell me I moved to much that's how I got the tiger stripes and that my hair was to resistant to go blonde i have had manny highlights and never a problem going blonde… SHE WAS THE PROBLEM SHE RUINED MY HAIR! DON'T EVER GO THERE CAUSE CLERLY THEY HIGHER ANY SLAPPY THAT APPLIES!

my daughter who has always been known for her long beautiful hair, now that is all gone! i took her into jc penny salon in eau claire wi. oakwoood mall and told sally j. to trim and layer her hair framing her face, and she butchered it horribly! i gasped when my daughter came to me and her brothers at the play area after I had already payed and tipped her beforehand! i marched my 15 yr' old back to that salon and told the manager NOT ONLY AM I NOT GOING TO PAY FOR THIS BUT YOUR GOING TO GET A MASTER SYLIST TO FIX THIS HORRIFIC HAIRCUT! thye had the audacity to refund my money on the girt card but not the tip! I am now dealing with jc penny corporate they kkep taking down my statement, and saying they'll get back to me, it's been a month now and i still keep calling them back, they will not get away with this! i want sally suspended! i will not give up!

I took my daughter to jc penny to get her hair braided and we got this horrible old lady again so i said to myself okay lets give her another chance since we are desperate . Well i told her how i wanted it oh forgot the appt was behind she wasn't there and it was a mess i will never let her do my daughters hair again she braids too tight and i told this woman don't braid it too tight this is what she says i can only braid the way i know how to braid more or less saying take it or leave it lady ! which i thought was rude so i am going to learn how to do it myself i am very gentle with my head and daughters. Some people don't care how people feel. Jc penny in pecanland mall in Monroe, la please find new braiders that wont pull your customer's hair out.

Had horrible cut at JC Penney salon at University Mall in Tuscaloosa, Alabama. Jessica did everything I told her NOT to do to my hair and had the nerve to ask for a tip. My hair has a bald spot in the back near the crown because she cut it so short, I don't have enough hair to hid my cow lick. My hair sticks straight out. I explained in detail not to cut my hair short there. Too late, she totally ruined my hair and it has been devastating. Jessica should be fired. At the least, she should be taught how to communicate with client and LISTEN to the client.

Please do not go to Jcpenny salon in Florence SC at the Magnolia Mall for a hair cut. I showed the stylist a picture from their hair book and verbally explained what I want. She said she was clear on what I wanted...needless to say, I got more than a cut...I came away with a nearly bold head. Not at all what I wanted. They had a $55 dolloar bill waiting for me which I did not pay a penny. I left in tears and cried all night and that next morning. I really want my hair back. I feel a great loss. The stylist was rude and said that she gave me what I wanted, not true. I complained to her manager and the had the head manager call me the next morning. I hate that stylist. I hope the get rid of her, she sucks.

I just visited A Jcpenney Salon in Grand Junction, CO at the Mesa Mall! PLEASE everyone reading this NEVER EVER go to a Jcpenney salons (especailly this one) to get anything done on your hair! I went in with super long, thick curly hair to the middle of my back, all i wanted to get done was a trimm and have feathered layers around my face and around the back. Starting out I was already nerves because i dont trust anyone with my hair but i wanted a good cut, so thought lets try it. I told the salon lady specificailly what i wanted and she seemed real confident in what she was doing and just started layering and cutting. Right when she started layering i thought okay but then she broke her thinning sheers out and insisted that she needed to thin my layers out or they would stick up tooo much, cuz my hair is thick. But she got way to carried away with those cuz by the time i noticed how much she thinned my hair it was to late! my hair is sooooo much thinner and to me more then half of the body i had in my hair is gone! I t is sooo much thinner then when i went in! she left it puffy and kind of straighted it and added a bump on top and I think it was to only make her horrible asss hair cutt look better. she really rushed when i was looking at my hair so when i got home and started really looking at it i saw how bad it was! I have been soooooooo upset, crying senses Valentines day! IT literally looks like she took have of my hair and cut it, there is a layer at my chin and the rest is long!MY HAIR LOOKS LIKE A STAIR STEP, THERES ONE LAYER WHEN THER SHOULD BE A BLEND ALL THE WAY TO MY LONGEST PART! I am so madd cuz i have been trying to contact a manager and they keep telling me she will call me back! still hasn't! I will get my refund back! i did go back and showed them and everyone in that salon agreed she did a bad job! horrible! and all they can say is sorry and refund your money when im the one with jacked up hair! so please ladies unless u have known someone for years be very careful who cutes ur hair! I HATE JCPENNEY SALON!

Now, you want to talk about horrible stylists. Don't EVER go to holiday hair. I have two in my area and both are horrible. I think it's because they hire new kids right out of cosmetology school with no experience at all. My hair was down to my chest and i went there to get a trim. I was turned away from the mirror so i had no idea that she was cutting off 5 INCHESSS! when i left, i could feel the back of my neck. WORST haircut EVER! It has now been a year and my hair still isn't as long as it was. I want my long hair back! =(

That's weird because i go to a girl in the JcPenny ssalon in phillipsburg, NJ and she is the best hair stylist i've ever had. Everytime i need a hair cut or color i go to her. I always leave very happy and sometimes i even give her a hug. (funny, but true) I feel that it really matters on who your stylist is, and how much experience they have. My stylist is usually booked. My mother also goes there every 3 weeks for her roots to be done. She can only go on saturday mornings and the girl that we go to actually comes in EARLY on her appointment date to do her early in the morning. Now that's a stylist! I recommend her to everyone.

There are competent and incompetent people in every line of work. I left a stylist who worked in a salon and day spa because she was rushing and not taking the time to get the cut or color service right for me. I went to JC Penney again on the recommendation of a coworker. I went with some trepidation because I had two incompetent stylists work on my hair years ago. I'm happy to say I've had great experiences every time now. One word of advice is to get salon recommendations from someone whose hair you like.

jcpenny scamed me too, they never sent me a bill, for 6 months, they charge $35.00 a month more. spent $85.00 now they charg $220.00

I'm having a very disappointing experience with JCPenney.com. I bought $3000 worth of furniture on 10/13/09 using a promotion code (which ended the same day) for 0% interest until 2011. We based our decision to purchase that much in furniture based on this very convenient promotion. When placing the order I could still see the offering on my computer; however, being in Arizona the time at which I placed the order was between 9 and 10 p.m. The order took the eastern time and JCPenney.com did not honor the promotion.

Very disappointed!

I have a comment about JC Penney.com...they are horrible people, they make up lies as they go along...the more customer service reps you speak to the more outrageous the lies get...I placed an order on 5/18...c/c was billed and confirmation emailed to me on 5/20...and as of today UPS just received the package...and I wont get the gifts I ordered for my grandsons until after their birthday! What a crock...they stated they help all 10 items in Ohio, waiting for the 11th item to come from Kansas...after waiting all this time I see a return on the bottom of my order status stating that item from Kansas is no longer available...7 business days just wasted, and they refused to give a refund or offer me any compensation. I will never again use JC Penney and I will boycott them until the day I no longer breath air on this earth!

Kathy
Florida

I have been getting unauthorized charges on my credit card since Aug.07. I was not aware until this months bill and began investigating.

they got me too! this is so dishonest. i want out and i am having a heck of a time stopping these withdrawls. i ask that they be stopped a month ago and still i check my account and one 9.95 taken out and then 12.00 for an SB insurance, that i have no knowledge of taken out all without my permission!

Wow! They got me too! I'm so upset how can they do this. I bought my bridesmaid dress from JC Penny it was my first time shopping with the store and defiantly the last. I was disgusted to find out they could charge me 9.95 a month with out my permission.

Just want to say that I have had the same problem with SBS Family Fun taking money out of my account. I do not understand how I signed up for this. I must not have read the fine print and think it happened with the free shipping. I fell into something that I am very aware of that happens quite easily since I work in the Magazine business and they partner with stores and do this all of the time.

The one blog in this list was very helpful as the phone # was not printing on my statement and I was at a loss as to how to contact them. Thank you for that.

I did call the number and they were very good about cancelling my subscription to their service. Now they did try to get me to keep it and did continue to try to sell me stuff but I just said no after 10 months of their 9.95 withdrawals coming out of my account.

In a nut shell this is a company that sells gas cards, restaurant gift cards and shopping gift cards. They sell them for $20 each and they are valued at $25. Then they try to get you take accident insurance. Clearly is an insurance company.

Anyway, you can cancel fairly easily by calling [protected]. Good luck to you all. 100.00 later.
Not to mention the throwing off of my balancing.

All is well that ends well

These advertizements and the end of on-line purchases should not be allowes.
It is too hard to get off of the website of the stores I am making a purchase from.

We also have suddenly had $9.95 charged to our credit card by Sbs fun Family and are very upset. Please let us know what we can do to stop this. We never signed up for this. So far there have been 2 charges. Please advise what we can do.