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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:14 am EST
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JC Penney panties

This store have panties made by underscore. I loved to buy them because they move when I do. When I sit and stand up they're not still sitting. I bought some panties a couple of times and when I use them for a few times the elastic in the waist would pull a lose. These panties cost $12.99 for a pack of three. This last time that I bought some the panties were riped from the waist before wearing and the don't take ret urns like that. I didn't have them on so I threw them in the garbage. What should I do in a case like this?

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JC Penney treatment of employees

This store treats its employees very badly, a new store manager has come in. She abuses averyone, has fired many long term employees and screams at the employees in public. The employees have to beg for rest room breakes. They are not given the normal bathroom breakes mandated by law. Associates have been scheduled so thin they are working 9 hour shifts often by themselves. The public is not aware that only one or two registers are open because management, in order to save money, is scheduling too few workers on each shift. This causes a lot of frustration as the customeers can't get help in the store; the lines are very long as a result of too few employees working each shift. The associates are often abused by the customers who think they are being neglected and vent on the only person there, the associate. They should go to the manager and lodge their complaint. If the customers complained TO THE MANAGER improvements would be made and the associates and customers would benefit. Recently, when the store was being renivated, the plumbing was damaged. For several weeks employees were working without running water or working toilets, the smell was awful, associates and customers had to use the mall restrooms. The water fountains are still not working as they should, the water smells stink.

Sincerely,
In the Know

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peanut2014
Citrus Heights, US
Feb 28, 2012 12:13 am EST

associates are very rude!

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rayy
Grand Junction, US
Sep 27, 2009 11:12 pm EDT

their merchandise is really bad

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Pagy Onorato
Lexington, US
Feb 13, 2009 2:33 pm EST

Unauthorized charge of $9.95 for Fun Family Rewards

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Jimmycarterfan
Citrus Heights, US
Feb 24, 2012 5:18 pm EST
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Hi
I am from Cedar Rapids Iowa. My husband is a doctor and got a new job out here in sacramento California. We brought a new home in Folsom ca. I loved Jc Penney in Iowa. I went to the Citrus Heights Sunrise Mall store several times to shop for thinkgs for my house and clothes for my family. The associates at that store are exteremely rude and not helpful. I tried to talk to a manager about being harassed for a credit card and the service, and ust blew it off and so did another one. I asked ana ssociate about the store manager and she said he was a jerk. Well a friend told me to contact corporate about the complaint. Well I did do that, I got an e-mail from the corporate office saying the store manager would be in touch with me. Well I did get a fake answer. It was fake because he Steve Phillips did send me back one saying he would take care of the situation andall. Then two minutes later I got another e-mail from corporate- I do not thinkIwas to get it. It was to a shannon from Steve it said that I was an associate which I am not and it was not true and retailation. I guess if you need some excuse for the terrible treatment I got from that store. If he thinks his ex associates are retailating against him, he must be a terrible man to work for. I think it was jsut an excuse, or he has a big ego that some one is out to get hiom or paranoid. I will nevr shop there again and telling everyone and putting this on every thing I can think of. I wrote to the corporate people about this issue and have not heard back. I can see why the associates are lazy, rude and do nto care about the customers because the company does not either.

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jumpnjax
, US
Mar 10, 2012 8:21 pm EST

From the inside, the situation is insane! Dumping mass volumes in the store in less than a week once a month is not realistic for employees. Management is not in tune with associates and it is clear from the public's point that JCP is not well received by the public. Sadly, this need to go full circle before the public fully gets the whole picture. Yes, Carson's, Kohl's and Macy's stuff is in our store stock rooms because we have "One Happy Return Policy"! LOL, ps. please do not leave your own articles on the fixtures or counters because yours will also be ticketed and sold - gotta bag a $$$. What a surprise, JCP stock plummets!
Love to all
from the inside seeing outside!

binder
binder
, US
Feb 28, 2012 9:41 am EST

Wha' happin' cap'n?

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tame_this_brat
Golden, US
Feb 28, 2012 3:36 am EST
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Penney, the store its self is not the problem, the problem is this new demon they hired as our new C.E.O he worked us all half crazy for weeks to get the stores the way HE wanted them and then the first slap in the face was a crappy 50% off discount that was ONE day only and only on merchandise that was marked at its lowest price before being sent back. Then the hours started being cut. Then with a weeks notice, all full time employees were cut to 15 to 26 hrs...what kind of greedy b@#@# is he and whos pockets is he really lining? and as far as Ellen goes, I wrote to her to let her know what this ### was doing and guess what? NO REPLY...she is all for standing up for gays, animal rights and so on but not a thought for the people who have stood behind her! Guess they have to find the funds to pay her to! so who's really is the demon, Freak Johnson or worthless Ellen? lets see he dance to that!

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employee lori
Kennewick, US
Mar 26, 2011 3:27 pm EDT

i agree its all about surveys credit apps and selling there magazines,
corporate doesn't care about there employees.
they want you to be a robot and sell there magazines.
they watch and listen to what you say and if they hear you complain you are cut in hours

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No More Dedication
Arlington, US
Mar 15, 2011 10:30 am EDT

JCPenneys was my Career. After 27 Years I was told hours were being cut to 30hrs. Needless to say I lost my Benifits. Vacation I EARNED and My full time Insurance. Nothing can be done to change the situation. This is the Comapanys goal. There biggest expense is the employees benifits. They don't want any full time employees. I felt I should have been grandfathered. But they just look at a figure and not the person who dedicated their whole career to this company. I am a very loyal dedicated associate, I Never call in sick, I'm alwas there on time and provide excellent customer service. But my dedication is dwindling down. My attidude has changed. I'm down now to 20 hrs a week. From full time employee to 20hrs? I don't understand how they can run a store with people comeing and going. No one wants to stay. I guess the most secured job is the one training all the new part time people because they seem to have a HUGE overturn. Its sad to see what has happened with this company. Associates are not their priority like it was years ago.

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Arpita patel
Beaumont, US
Dec 11, 2010 3:59 pm EST

Hi, I am Arpita patel i bought the night wear from your store but upperwear material was not good, so what can i do. The company name is LIZ claiborne, i buy the night wear of this company.

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8:59 am EST
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JC Penney jcp fun family rewards

I made an online purchase at JCPenny.com. At the end of your purchase, a screen pops up and says "Click here to see how you can get $10 off today's Purchase." I clicked to see what it was, and it wanted you to give your email addreses and sign up for monthly payments, etc., which I DID NOT DO. Somehow they still enrolled me, EVEN THOUGH I DID NOT CLICK THE LINK, and a different credit card of mine, NOT THE ONE I USED AT JCP'S WEBSITE, suddenly was charged $9.95-WHAT A SCAM!

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ht01
, US
Jan 29, 2010 12:25 am EST

I had the same experience. I made online purchace at JCPenney, and after a month, they started to charge my credit card $9.95/m. I was wondering why..because I didn't even authorize them to do this.. I contacted JCP and told them to pay back my money, however, they just told me the phone # to cancel the membership (which I didn't even make a contract with ) and didn't return my money back! I'll never have a business with them..It was a total dissapointment! Shame on you, JCP.

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11:05 am EST
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JC Penney unable/unwilling to cancel monthly charge

My elderly mother apparently ordered an item from JC Penney's catalog by phone. As I understand it, the phone operators push a subscription to a JC Penney related operation "Savings Solutions". The way it was pitched, all my mother understood was that it was free when in fact there is a $9.95 monthly charge on her credit card. Contacting JC Penney's credit card customer service to dispute the charge (which is a phone tree nightmare in itself) resulted in them denying any involvement and claim no ability to cancel the charge though the source is a related JC Penney operation. Having experienced similar things in the past, if JC Penney were a reputable credit card operation such as Visa, this would have been all that was necessary to resolve the matter.

Pushing me off to customer service of Savings Solutions found they were supposedly unable to find any record of an account. Since the charge is certaining appearing monthly on the card statement (and is essentially the only thing on it), I have to assume this is the way they do business - slam confused old ladies and then refuse to correct the situation when they get caught while all involved claim inability to do anything to keep the charge going. I was told the only way to possibly resolve this was to fax a copy of the credti card bill to Savings Solutions, which I did. Thus far, no response. JC Penney should be ashamed of their incompetence and/or their anti-consumer business practices.

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Laura Bell
,
Nov 03, 2006 12:00 am EST

They said they canceled agreement and then charge my card for $48.50 for Tanning mouse that was not good. I already sent the products back and they still charged my account.

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Betty Welborn
, US
May 06, 2015 4:56 pm EDT
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The only thing I agreed to was to accept the Insurance J.C.Penny's offered, I guess that is how they got my account number. I did not agree to Savings Solution, nor a monthly charge of $9.95. I have called everyone I thought had started this, and today I learned a Trusted company for years has this scam going on for months. I never thought this would come from J.C. Penny's. All I can say is it must be the NEW administrators, not the older generation who ran a honest business for many years. I want my monthly payment of $9.95 returned quickly, plus I wish to cancel the insurance policy and I want the monthly payments for the insurance policy also returned to my account. I currently do not know the exact amount, but in a couple of days I will have that information.
James & Betty Welborn 42 Timberline Circle, Huntsville, Tx 77320 grammyb40@att.net
[protected]

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Lauri T.
Cannelton, US
Mar 13, 2014 3:33 pm EDT
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I called the 800# in packet for assistance?Couldn't get to web site on google search.the assistant.had trouble.phone number was a Virginia number, but mailed from Texas.I finally got through there.Web site was down.I cancelled my membership within 2 weeks.The places they had for services wasn't in my area.Finally got thru yahoo. Lot of wasted time for a15.00 rebate! Lauri March 2014

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Poulsbo Mom
Poulsbo, US
Mar 09, 2014 2:44 pm EDT
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Evidently my husband signed up for this. He has no recollection but I got a letter about a change to my home deductible from a company I never heard of. I called to find out what they were talking about and it appears a couple months ago when my husband purchase from JP Penney, he signed up for this. We have started paying for it last month--so thank goodness I discovered it and thought to call. Evidently our "trial" period is up. My hubby has no memories of it and if it was offered to him, he'd most likely thought it was free and didn't bother to discuss it further. I don't remember receiving any enrollment kit since then.

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charlotte dotson
Bulverde, US
Apr 25, 2012 12:58 am EDT
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If I signed up for this I assumed it was free. We have been charged for this since 2010 my husband pays bills until now when I went over statement and found this charge they said we could only get back three months. If they sent a card to use this we never saw it all they have to do is see no charges were made.. I will send this to BBB and states attorney.I will never use JCPenneys again because this is charged on there statement. Why didn't savings solutions bill us directly then people would know what this is and cancel. This is a scam. If anybody reads this don't sign up for this program and call JCPenneys about this being on their statement.

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bellgirl12
, US
Jan 13, 2011 6:58 pm EST

I fell for this scam and was extremely irritated that I was charged $80.00 for a membership that I never used. I had no clue that I was signed up for this program until I checked my bank statement the other day. Every month I was being charged $9.95. I cancelled the membership and tried to get my money back. However, the company offered me a courtesy of $9.95...a COURTESY! It should be the right thing to give me all of my money back, but this is how the company makes money off of consumers. I cancelled the program and then called back to get another representative to demand my money back. The representative started to get very nasty with me and said after 15 minutes she would give me $20.00 back of my $80.00. She would not let me speak to her superviosr and said that he would say the same thing that she was telling me. The representative was extremely rude and after a half hour of arguing to get my money back from this scam I only received $59.00. I was happy to at least get a greater chunk back. I let the company know that this was a huge scam and it' robbing the consumer. I was highly upset with the company and will be reporting them to Better Business Bureau.

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ElderScam
Brooklyn, US
Dec 04, 2010 2:30 pm EST
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My Dad also fell for this scam, which clearly targets trusting, elderly people. Now he's in a nursing home and I'm trying to cancel his membership, thus far without success. In the meantime, Savings Solution picks his pocket once a month. By the way, Consumer Affairs, the fax number you've listed above doesn't work!

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SGGIncensed
Duvall, US
Oct 23, 2010 6:01 pm EDT

Same here. I will definitely be contacting the Better Business Bureau and the Attorney General's office in their state. I am incensed that they have been charging my account $9.95 a month for 5 months and to them its no big deal. I don't monitor that account very often because I only expect certain things to go in and out since I have been unemployed for over a year. I'm also going to contact JC Penneys consumer affairs group and they are also going to be listed in my complaint to the Better Business Bureau and Attorney General's office. What a bunch of theives!

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Consumer Affairs
Plano, US
Dec 28, 2009 9:23 am EST
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At Savings Solutions nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

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12:35 pm EST
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JC Penney demographic discrimination

I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP is demographically profiling. I asked if I could have the number to JCP Quality Assurance and/or Customer Complaints. The representative, Barbara, then became argumentative, rude, and could not answer my question and in turn hung up hurrily. This is not the first time that I have experienced this. I wanted a rug in the store, and the store clerk checked all the stores in my area, but it wasn't available; however, it was in stores/states that were more affluent and Caucasian. JCP is demographically profiling and restricting purchases to certain areas and people. 29 November 2009.

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JC Penney rude manager and customer service

I have received an email from Jcpenny with a coupon, when i click print coupon another link comes up to print that coupon. Today i went to Jcpenny for christmas shpping and tried to use the coupon. At first, the sales lady says i can not use this coupon, then she call the manager. I have spoke to this very rude manager named debbi. She first say, the link has to be JCP.com not that link so it is not valid. i was like my sister just used her and it works, why its not valid? i told her that i received it thru email and i click on the link and it pop another link, so what can i do? she say she can not honor this coupon without further explaining. i was like ok, then give me the coupon back, she was like sorry i can not give it to u. I was like why not, i printed it, and if its not valid then i cant do anything with it then just give it back. Guess what she did? She torn my coupon and give it back to me?!?! this is unbelievable and unacceptable. this is the WORST management ever! i will never go shop at jcp again...

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JC Penney credit card

I was just called by someone who spoke a foreign language (sounded like someone from India or similar culture) who had an inquiry into my crdit card he claimed I had with JC Penny. I never applied for a credit card with that company and I do not have any business dealings with that credit card. My husband and I often receive calls and mailings from supposed credit card collection agencies about credit cards they claim are in arrears and apparently have our social security card numbers, etc. We do not have the cards they have listed nor do we pay anyone with nonsense claims that we "owe" them. We KNOW who we do nbusiness with and we KNOW what and who we owe. We have a silent number so how are these scam artists getting our silent number? We are careful to only use secure sites (or claim they are) if it is necessary to give it out. What is the best way to handle these scam people and how do we catch them so they can be tried for fraud? We are getting tired of it!
Please contact me at [protected]@yahoo.com if you need more information.

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JC Penney shipping charges

I just find it really annoying that if you order merchandise on jcpenney.com and have it sent to the store, you still have to pay the shipping charge. Many retailers offer free shipping to the store, and how much is it really costing the company to transport the item to the store when they are sending a lot of other store merchandise there too?
Besides, it's not my fault that the store was out of my size/color. I am already inconvenienced by having to order online instead of being able to purchase in the store because the buyer doesn't get enough of certain sizes, and then to be charged shipping on top of that just really irritates me.

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satown1006
San Antonio, US
Apr 07, 2010 1:16 am EDT

If it an item that JCPenney normally carries in store, it is free shipping (I have never seen it charge shipping for these items). If it is NOT, like a catalog-only or a special order item like large furniture, you will usually be charged shipping wherever it is sent- this also applies to SENDS or whenever they send an item from another store (despite how near or far that other location may be). Also, the item may be different if it is on clearance through catalog or placed on backorder.

There are multiple warehouses and it's not like all of the items JCPenney could possibly carry come from the exact same place and have the exact same cost to transport. How you figure you are a logistics specialist for JCPenney, I am unsure.

Also, if they did not have it in store, why did you not speak with a sales associate? Usually, another location may carry it or they have extra stock in the back. I have done this SEVERAL times and have actually gone to other stores after work to pick up items for NICE customers. ALSO, we can do orders at the registers for you and apply any discounts as well as adjust prices down for customers. Usually, items that associates place orders for actually cost LESS than in-store items for some reason.

And it could be that store did not get enough, but usually they get PLENTY and the items do what they're supposed to - SELL!

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Jack_B
Spokane, US
Nov 14, 2009 1:48 pm EST

i work for JC Penney, so I know all about shipping charges. If it's an item we normaly carry in store, there's no shipping charge. If it has to be shipped specially from the factory, however, there i a shipping charge no matter where it's sent. You just have to man up and deal with it.

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JC Penney change my address back allowing fraud

We moved in 7/2008 and I updated my address with JCP. I have mailing sent from them with a terms change from 3/2009.
In 7/2009, there was a fradulent charge on my account but I never knew becasue they sent the statement to the old address - a year after I had changed it. I finally got a bill to my current address in 10/2009 with over $100 in late charges attached. They claim I only changed my address earlier in 10/2009 and have no explanation for the 3/2009 mailing.
They know they are 100% wrong becasue they reversed all charges, but refuse to even let me talk to the fraud department becasue they claim the amount was too small. Who know now who has my card, statements and enougn info about me to do who knows how much damage and JC Penney will not take any responsibility

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JC Penney glass do not fit, not made right

My mother is on a fixed income. She thought jcpennys would be a good deal with %50.00 of frames!She had a great credit! They also have signs withour the optical on the website garantee or not happy! Well this is a lie by jcpennys optical. Because even the warranty was phoney!
She had to wait two weeks for the glasses and they still not did fit! I went back to jcpeeny twice. to have them fitted! nothing!
Her eye doctor said the frames are two big for trifoicals they are to heavy and not made correctly! She needs another frame and glasses made again! Jc pennys refused to make another pair! My mom is having headache because of the glasses! The warranty is no good it only covers to rejust and the sides of the glasses, which we were not told!The warranty cost $20.00 and her glasses cost$253.18. She can not afford amother pair of glasses. So go somewhere else

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anonymousoptician
Washington, D.C., US
Jan 21, 2010 5:56 pm EST

There is no such thing as a frame that is "too big for trifocals."

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JC Penney poor quality product / extremely poor customer service

My husband and I have been loyal customers of JC Penney Optical - Madison East for years. Our experience in the last 6 months, however, has soured us and we will never return our business again. My hopes in posting our story is to save someone else from the ordeal we're still enduring. We live in a rural area approximately 30 minutes from the store, so keep that in mind when reading about all of the repeated visits below.

My husband has a strong prescription, and after getting an optical exam from the onsite optomitrist, ordered an expensive pair of glasses from their optical center. Delivery was projected to take 2 weeks.

Approximately 3 weeks later, he placed a call to see if they'd come in. Indeed they had, so when he went to the store to pick them up, he found that his vision was somewhat blurred. The technician told him to give them a try - sometimes there is an adjustment period - and come back in a week if it was still off.

A week later, it was no better. He brought them back again and the manager looked at them and made some adjustment to the angle of the lenses. It was an improvement, and so he took the glasses back home with us again.

A short time later - maybe a month? - one of the lenses popped out of the frame. He brought it back again to get it fixed. The woman at the counter pushed them back in and called it "good enough."

By mid-June, three months after the glasses had been ordered, the lens had once again popped out of the frame. This time, the manager decided to replace the frame with one from the store, deeming the orignal as defective. He popped the lenses out and put them into the same (new) frame.

Within an hour, my husband noticed that there was now a chip in the bottom of one of the lenses. He called to report the error, was told the manager had left for the day and that there was nothing they could do over the phone. The manager's day off was supposedly Tuesdays, but he was otherwise "here all the time" so come back in.

Over the course of the next 2 months, he tried visiting at least 5 times and missed the manager every time. He started calling ahead, only to arrive and find that all staff had gone to lunch, the manager went home, etc. His scratch-resistent lenses, in the meantime, were getting all beat up and he could barely see through them.

Finally, mid-September, he caught up with the manager (I think his name is Gary, but am not sure). Gary agreed to defect out the entire glasses since there's been so much that's gone wrong thus far. He ordered a replacement pair and said the wait would be another 2 weeks.

It's now been 5 weeks and we're still waiting. Calls to the store have offered such excuses as "they should be in on today's shipment" and "Hmmmm... They must have lost the order. I'll expidite another pair" (that one was 3 weeks ago). I will be contacting the district manager today to see if they can do anything for us.

After more than aq dozen wasted trips to the store, I strongly recommend that you save your heard-earned money and take your business to a more professional corporation. We are really disappointed and hope that someone else can be saved this ordeal. I would attach photos of the glasses if JC Penney didn't have them lost in their possession somewhere.

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delores4
, US
Sep 27, 2012 11:26 am EDT

The optical manager at the Valley West Mall in Des Moines is extremely rude. I will never shop there again. Her name is Lynn. Her customer service skills are terrible. She continues to believe it doesn't matter where the "optical center" is placed in a pair of glasses. I told my eye doctor this and she nearly fell off the floor laughing. Apparently the optical manager knows more than a doctor.

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helen71
arlington, US
Apr 08, 2011 3:17 pm EDT
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I had the same problem. They sold me a broken, defective frame at full price, 259! It broke again the second day I wear it (and that's how i found, it's apparently been repaired before). WTF! They sucks!
NEVER EVER GO BACK TO THEM.
I TRUSTED THEM, BUT THEM CHEATED ME!

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Docendee
Provo, US
Jul 30, 2010 1:32 pm EDT
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This sort of problem is not limited to your JC Penney Optical. I experienced a very similar situation at the JCPenny Optical in Provo Towne Centre. Sadly, I was not able to resolve the problem as well as you did. I'm out over $400 and am still wearing my old glasses. My husband, daughter, and I will never go back there, so they are out three good customers and any other customer we can warn away.

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disd
brewster, US
Oct 21, 2009 9:31 am EDT

From the first week in Nov. '08 through the second week in Jan. '09 I patiently waited AND waited for JCPenney Optical in Ohio to get BOTH "special order" prescriptions for my glasses and sunglasses correct. I needed them to travel. Learning that they still would not be ready in time for my trip, despite numerous returns and a doctor re-check, I contacted the District Manager. He gave me a full refund, which the office manager had refused previously, and I returned them. Went to a lesser-known competitor and had both sets of glasses in less than a week, at a better price.

Also note, this incident followed a separate ordeal from two years earlier, when it took close to seven weeks to get both pairs of glasses correct that time also. No more JCPenney Optical for me.

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JC Penney scam charges

I can honestly say that I have never had as many problems with a service as I had with JCPenney optical. Too make a long story short, I paid extra (on a Sunday) in order for my glasses to arrive the following Tuesday (which the employee at the west side Madison, WI, JCPenney promised me they would), and it took three weeks and a lot of phone calls (from me to them, not vice versa) and visits (from myself and my dad) to finally get them.

After I called that Tuesday (the day they were due) to see if they would be in as promised, I found out they would not. I contacted the store nearly daily (they never contacted me) to keep me updated on the status of my order. I heard excuses, which may or may not be true regarding the reasons my glasses were not arriving each day I called.

Besides myself, my mom, dad, sister, coworker, and a lady on the van which I with ride to work, who were all very busy, were all affected in some way my the extremely unsatisfactory service I received. I don't believe any of them will ever purchase anything from JCPenney again without thinking of this experience, especially not glasses, unless they are reassured that there was a reasonable excuse for this sad excuse for customer service.

To shorten this up, I ended up receiving my glasses two weeks after the date they were due and was then told that the manager would contact me that Friday (not last Friday, but the Friday before). I stopped into the JCPenney on the west side of Madison to adjust my glasses, as they were tight on Saturday (the day after the manager was supposed to call me), and asked what happened since the manager never called me. He then stated I would be called on Monday or Tuesday the following week (now a week and two days overdue those delayed dates). I have received no reimbursement either.

I sent an e-mail stating the above after calling the help number which is posted on the counter at the JCPenney Optical in the West Towne Mall and hearing the e-mail address on the recording. I then received a call from U.S. Vision Inc. They left a message last Friday (August 15) stating I would receive a call yesterday (Monday), which I didn't.

About 20 minutes ago, however, I received a call from management of some sort at JCPenney. The lady listened to my story (as she had already read my e-mail) and offered me $40 back (after paying roughly $170), either as a gift card or credit back on my credit card. This would be a slight $30 over the $10 fee I paid for express delivery. I said this is not enough and that I though half of the money back after all of this trouble would be more feasible. She then said she could do $50 but no more. When I asked why, she stated that is the way it is and that they can't reimburse me the total amount as I have the product (the glasses) and they work, which is true.

I feel I should only be charged for what I received, half price as I received not even a half-hearted job.

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ACopt
Belleville, US
Apr 06, 2012 9:55 pm EDT
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Sounds like the express button wasn't hit at the time of order. Or perhaps the frame had to be mailed in if the lab didn't have it. Getting $50 back is a good deal since you only lost $10 on the express fee. You came out ahead $40. Asking for more off- is greedy since you have the product and it's working for you. They're a business- not a charity.

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CWall
Madison, US
Apr 28, 2010 3:09 pm EDT

I would also be upset that the glasses were late in arriving, but why should you get half of your money back for that? You have the glasses, they work, and now you know not to go to JCP Optical anymore. I think taking the $50 that they have offered you is more than enough. I mean, why continue to put up a stink about it? Move on.

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JC Penney credit card account sent to law firm in error

Several months ago I fell behind on my credit card payment. I was impossible to catch up. Approx about June 2009 I contacted GE Money bank and told them my situation. GE Money bank offered me a payment plan of $30.00/month for 6 months. At the end of the 6 months they would roll my back to my normal monthly payment. I accepted this plan. In September 2009 my in-laws received a call from a lawyers office in OKC. (My inlaws live in San Antonio Texas). I called this number and was told that GE Money Bank had sent my account to them for collection. I called GE Money Bank and they told me that I have been sent because I did not honor the payment plan and had failed to make a payment for the month of August 2009. I went into my bank account profile and noted that I had sent that payment electronically. After speaking with MANY customer service reps. a person told me to fax that information to the : UNITY DEPT. I faxed that information 3 diffrent times and NEVER received a response. I was always give a difffent excuse every time I call. My account is being collected by a Law Firm in Oklahoma CIty. I feel this is very unfair and injust. I will pass this to everyone I know that has an accout with GE Money Bank. As one person from GE Money Bank told me " Once its gone to collections it is possible to retrive but we do not spend any time doing so. You should have made your payments."
I am very disgusted with this whole situation.

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JC Penney anti reflective coating on glasses failing

I ordered glasses with the anti-reflective coating (which they said would improve clarity). About 6 months later, the glasses started blurring so I returned to the JC Penney Optical Dept. and was told the anti-reflective coating was failing. Then I was told that I had to order and pay for new lenses. I asked why I had to pay for complete new lenses when their product was failing. Just a shrug of the shoulder and asked if I wanted to order new lenses. I said, no. Called JCP Corporate office and was told that they lease that space out to US Vision and to call them. So I did. I was told to send the glasses back to them so they could determine if indeed the coating was failing. If so, they would replace them, If not, I had to buy new lenses. (What do you think the odds of replacement happening) I said I had gone to the store and they said the coating was failing and then I asked how I was suppose to drive or even see if I sent the glasses back. They said that was the only option. So I called JCP Corporate back and they said they had no say over how US Vision handles customer service. I said I have always shopped at JCP and because of this I would never shop in their stores again. They didn't seem to care if they lost a customer. I asked if I could get my $65 I paid for the coating back and was told no. So for $65, JCP has lost a customer forever. The Photo Dept. is also leased out. If you have received good customer service from JCP, do not go to the Optical Dept.

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ACopt
Belleville, US
Apr 06, 2012 9:47 pm EDT
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AR (anti-reflective) is one of those things you have to be extra careful with. No heat source, no cleaning the lens unless it's wet and you must use their special cloth and you must be light handed when you wipe them dry. Otherwise- they'll scratch up. Always buy the warranty plan- it's worth it encase something like this happens. Better yet- if glare isn't a problem for you- then leave the AR off. The AR quality of JCP (USvision) is not great. It's good- but not great.

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LindsayLou
, US
Nov 10, 2009 8:02 pm EST

That is bad service. Did you get the insurance on your glasses? That is something you should always do, even if you have to pay more. In the meantime, I would recommend going to a quality, good reputation glasses store.

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JC Penney rude, ignorant jcpenney cashier

I had an unpleasant experience with a jcpenney cashier at 7007 friars road san diego, california 92108 (Fashion valley mall)

. I had an egiftcard (Electronic partner certificate) from discover as part of their cahback bonus program for $50 which could be used either online or in any of their stores. It had a 16 digit code and pin that a cashier was required to enter while processing the order. Firstly, that old cashier lady looked at the piece of paper in disbelief saying she's never seen anything like this before and refused to believe me. She even said that their store doesnt accept egiftcards even though it was explicitly mentioned in the printout of jcpenney egiftcard policies that they do.

She even told me that 'she doesnt think its legit' thus treating me like some cheap swindler out to cheat jcpenny! I also had a 15% off coupon (Cos I had filled out a survey) and she said they cant accept 2 discounts. I had to explain to her that a gift card is not a discount so I was only using 1 discount and she said haughtily ' I can read'.

Finally after 30 minutes of humming and hawing and 2-3 half hearted attempts at entering my giftcard code she gave up and said ' I can't lose my job for u' as if I was asking her to do something illegal! She called up 'security' and they said their store doesnt accept such giftcards!

What frustrated me to the core was that I had used a similar kind of gift certificate just the previous day (Another cashier) at the same store successfully but today no one seemed to know how to use it and policies seem to have changed overnight!

In all I spent 45 minutes there and since i'd spent an 1 hr before selecting and trying on clothes I paid for it in full anyway and left as I had to get somewhere else.

I think when companies decide to have partnership programs (Points and giftcards) they should make sure that all their employees are aware of them and the procedure to accept them.

She could have atleast behaved like I had a legit claim and treated me with some respect and apologized for her ignorance about partnership policies.

Also, discover card is advertising their 5% cash back so strongly... They should expend some energy in ascertaining their their partners are aware of it too so that their customers dont need to bear the brunt of someone else's ignorance.

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Update by SDShopper
Oct 09, 2009 8:58 pm EDT

Firstly, lets not get personal and emotionally high strung as it diverts our attention away from the crux of the problem.I mentioned 'old' lady because in my particular case she was using her age to behave in a superior and condescending manner towards me which should not have been the case considering she was in a customer facing role.She also seemed not to be tech savvy or uptodate with her company's software and protocol.

I request you to understand a problem in its entirety before picking up on a single point and making uncalled for personal attacks.My main intention of writing this complaint was to make the corporations involved aware of the lacunae in their system and hence improve towards a more satisfying customer experience.Isn't that what all businesses strive hard for finally?

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Vera Ellison
St Louis, US
Feb 18, 2011 1:35 am EST
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My name is Vera i live in St;Louis Missouri I shop at the JCPenney at jamestown mall there is a cashier and employee and i use the term very loosely that works there by the name of Anne Harris this woman and I use to work together at Union Pacific Railroad she was a very unpleasant person to work with and suffice it to say we did not get along at all, this was 20 years ago I walk into JCPenney as i always shop there and low and behold there she was behind the counter she spoke to me as though we were friends and I calmly explained that i will shop here you can ring me out but please thats where it stops, yes listener to you i say sometimes old wounds die hard, i checked out and left a short time later i was in there store she walked up to me and said so i harrassed you when we worked together and we were not friends i said do you have amnesia or something you know you did and you know we werent she made a comment that if she were not on the clock she would have a few choice words for me and immediately it was on once again just like back in the day, i thought about the confrontation and went to the store manager and explained to him our situation and stated i come to the mall for peace relaxation and to shop not to be confronted by your cashiers while getting paid to do it on your clock, I am 56 now and she is 5 or 6 yrs older than me yes I know we are both old enough to know better but i dont want any type of dealings with this woman and i refuse to stop shopping there because she works there so i post this complaint and i am writing to their headquarters and hope that someway they can difuse the situation.

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rayy
Grand Junction, US
Sep 28, 2009 12:54 am EDT

i just loved you letter. it sounds like you are such a highly intelligent... what i do not know.you described this person that waited on you as..that old cashier lady. i would really like to know what you do for a living.pick up trash ..scoop poop not to give them a bad name. let me tell you something about retail...we do what we are told to do. then if someone reports us we are in a situation of losing our jobs.now jcpenneys training program is terrible..and if we take something or do something ..not in their liking..they fire us. think about this they have camers on us constantly.not everyone that enter penneys doors are sweethearts..some are really ready for battle...PLEASE THINK ABOUT THIS NEXT ENCOUNTER...WE JUST DO WHAT WE ARE TOLD TO DO...DO THEY STAND BEHIND US ?no way?think of it this way when you do your best at your job...and your boss comes down on you..and you know you have done your best...WHAT IS YOUR RECOURSE..I DO NOT WANT TO SOUND MAD BUT JUST SEE THAT THERE IS ANOTHER SIDE TO THIS STORY...FROM A OLD CASHIER LADY ..MAYBE LIKE YOUR MOTHER...

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JC Penney shame, shame

If this is the bank that handles JCPenney's credit card services, I am very aggravated over the increase in the interest rate of this card. It was already ridiculously high and now it is being jacked up even higher which I feel is exemplifying greed and a lack of concern for the users who are already facing difficult enough times with this economy. I personally will not be using my card any more unless I can pay off the balance the next month. I also will be advising people to not apply for a JCPenney card or to use theirs if they already have one and I have been an employee of JCPenney who had to encourage people to apply for cards. Shame on you!

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jenniandken
Gulf Breeze, US
May 28, 2014 1:33 pm EDT

we were lied to over 3 times by jc penney! Terrible customer service! we ordered the mattress and box spring and bed frame on the 8th of may 2017, it was promised by the 14th of may 2017.on the 14th we waited all day didnt hear nothing from them, they were a no show and no call we had to call them around 4pm, then they say they had no idea what was going on and that it is now the 21 st to be delivered to us! then they tell us to call back so we did and they said they would comp our full bill.so the 21st was a no show again by them and no CALL at all! WE had to call them yet again late 330 to find out they were on some bogus stuff saying nothing but that we would get now the 22nd took us 4 hours all day on the 21st to find that out since they tell us to call back etc all the time!so they then said we would get additional comp on the ill for being a second time lying to us! Then the 22nd was a no show and no call at all, they took us 3 hours or more to call us back and tell us it wouldnt be in till the 23rd. 23rd was a no show and no call yet again and we are sleeping on floor each night waiting for this bed to get here!it is wrong of them and they are terrible! I called them they gave us the delivery warehous
e number that was supposed to deliver to us.i had to call them myself and they said the bed now was in but they woudnt be able to deliver till after memorial day weekend! now we had to wait to the 27th to go pick up ourselves 45 min away!wasted all our 50 bucks to go there with gas in our truck!we said we would pick up even before memorial day but they would not wait for us not even 10 min when we were down the block from them at the time!so we went to pick it up no one was there but the secretry, i had to load it up all myself and they didnt do nothing to comp us on gas at all saying only 50 dollar for not getting it delivered and 50 for our troubles, big whoop ! WE wasted our time and gas and my fiance is disabled and had to sleep on THE Floor for 3 week bcause they kept saying it would be in when it was not! WE NEED something for all of this this is terrible and im a card holder which i will be canceling my CREDIT CARD from them and all my family will and friends and they ill see how it is.

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Keiran
, US
Mar 27, 2010 7:55 am EDT

Nobody asked me if I needed help looking for an item, and when I went to the checkout, the representative looked at me confused and asked "You want to buy that?"

Then I was told to get to the end of the line, and he left his station to do something else, leaving just one register open. I waited another 5 min in line only because I had spent 20 minutes looking for the product I needed.

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foote
, US
May 13, 2011 3:01 am EDT

I had my bedroom and master bath redone in march of 2017. I was frequently looking around many stores looking for new accessories. In the concord jc penney, I found a wastebasket and towels that were just what I wanted. They were a bit pricey even at 40% off. I figured they would be reduced by my next visit, if no one else purchased them. Well, I returned, returned and returned with never a change I price.. Constantly on the 40% off shelf. I returned again, today, went to the towel and linen dept, checked the sale rack, alas!, the exact same towels and wastebasket still at 40% off. So it is over a year, and the price never changes. I do not feel this is right to the consumer. I have, do, and will always shop there, for many things over the yrs, school clothes, gifts, towels, linens, baby dept etc and etc.
I wrote, I thought, to the stores complaint dept over 6-7 mos again with no response. I asked one of the clerks there, she agreed, but said that is up to corporate.
I pray that someone can solve this issue. It may not be a big issue to some, but to me it is.

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Kathy Marq.
Covington, US
Jul 12, 2012 11:31 am EDT

I was s hopping at JC Penney on April 4, 2017. I slipped and fell in a puddle of water on the floor near the checkout. I wrote a letter to the store manager about my fall and as of this date July 12, 2017, I have received no reply. I have been totally ignored. I did not ask for anything, but expected some kind of acknowledgement from JCP. I don't know what to do next.

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JacD51
, US
May 13, 2010 5:36 pm EDT

The staff who works in Jc Penney stare at you if you are touching or trying on things. They are very rude.

This has happend to me in FL, and in NY. I guess all JC penney chains are rude & disrespectful, they ripp you off. Like in brochure they lower the price but when U go there with coupon they either don't except it or they will start making excuses and All the time their Cashiers call the store manager even if I am asking for change or something.

The company should be closed or atleast be fined, because they have very very poor customer service. They dont listen to U.

No wonder why they dont have any branches outside U.S. Very Disgusting store I must say!

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Muggsysf
, US
Jan 31, 2011 9:03 pm EST

I took my daughter for an hair do in Clermont, Florida. Hairdresser did not comply with hair do. She made a total mess of hair. I asked for an explanation, Jane wouldn't answer. She made my daughter cry on her special day. Supervisor (Flor) got other hairdressers to help my daughter with hairdo. I didn't see Jane anymore. Finally they got it done. It was not the hairdo my daughter wanted, but at least it looked good. Flor came back with another supervisor (male). He said I would only get 10% discount. I was charged $45.00 after being there for hours, furious, and stressed out!I really wish someone would do something about this injustice!Still mad...

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Beatriz
, US
Dec 20, 2011 7:26 am EST

I like to report that on October 17, 2017, I slipped and fell in your store located at Westfield Mall in 103rd or 49th Street, west of Hialeah Florida. I was offered to call for 911. At no given time was a report done. I fell in front of the purses and accessories department and also shoe section right across. I have been experiencing a lot of pain in my arms. I have to take medication to deal with the pain constantly. Also work all day on the computer this is part of my Job. Often I have to stop the pain is horrible. How will I be compensated for this from your institution? If no action is taken you will receive a letter from my lawyer. If I need to forward this another department let me know.

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Anonymous12345678901
Novato, US
Jan 17, 2013 11:02 pm EST
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I ordered a dining set on 11/22/2017 online at jcp.com. After the order was placed I received an email stating that the item was not available to be shipped till 01/06/2017. Based on this information, I called them to cancel so I can order another set that was in-stock as I needed the set immediately.
After almost daily emails and phone calls, I have yet to receive a refund of $1085. Emails and phone calls are scripted apologizing for the delay but no answer as to status of refund. Payment was in the form of a gift card and they can't send me a gift card in the mail. So extremely frustrating!

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bj cool
Evans, US
Nov 05, 2012 6:27 am EST

JC Penney at the Augusta Mall, is not a good company; they're always changing their stores to confuse customers, have different prices on the sales tags to cheat customers, & is constantly trying to find ways to mistreat loyal customers, and good employees. JC Penney frequently suffers from wrongful terminations of good employees or they quit due to discriminatory policies. The Managers at JC penney are often incompetent, and have the company has been exposed to robberies, endangering customers & employees..

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BMS Inc - Judy Fischer
,
Sep 26, 2008 11:33 am EDT

While ordering shirts for employees on line at jcp.com, we were enrolled in JCP Fun Family Rewards and $9.95 was charged to the company credit card used for the purchase of the shirts. We did not want to order Fun Family Rewards and don't know how or why we were enrolled.

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JC Penney customer services

I work at a library in Greenup, Ky and I was working one day when an old man came in needing to fax something to jc penny's. The old man's situation was his wife had died and he needed to fax the death cirtificte to jc penny's but they had gave him the wrong number, I felt sorry for the depressed greifing old man so insted of him running all the way home to call Jc penny's and check the number I had tried to find it online in the customer support services and there was no fax number at all listed. I was very upset with this, it broke my heart. It was heard enough for the old man with out getting the run around by jc penny's ( them giving him the wrong fax number and all)

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JC Penney rude manager

This is the second problem I have had with the manager at the mall store, jc pennys in louisville, mens department. The first incident happened right after christmas when I was returning 2 pair of jeans. I returned the jeans without a receipt and was credited the sales amount which was fair. After walking around the mall I found the receipt and returned to the clothing department to get the transaction reversed. I picked up 2 pair of jeans and wanted an even exchange. They were busy, my 2 sons, 16 and 20 were with me and I approached the counter and the sales clerk didnt understand what I was trying to do, so the manager around 60, short hair was on register next to here, and said we can't do that and kept on ringing, so I explained to here I just wanted to cancel the gift card which the first return was put on and exchange the 2 pair I brought in for 2 more pair even exchange. She the manager got very agitated not wanting to help the associate and screams out with around 10 customers around "just give it to him". This was kinda funny, because now this a running joke around the house. I was not amused by this sort of customer service, being a retail manager for 15 years.
Second incident was thur. Aug. 19, I went in to purchase some pants. I approached the desk and rob sales associate was having a problem with a 10 coupon with the customer in front of me. There was one other associate in register bay and then the manager walked in the same one I had a bad experience before. She says to him just key in the number. He struggles for about 3 more minutes I am still patiently waiting the sales assoicate and manager are just talking in the register bay, then she yells next. I assume she is talking to me since I am the only one standing there, rob is still struggling with the coupon and she offers no help. I approach the counter with 2 pairs of pants totaling 52 dollars I have the 10 coupon, but my wife cut off the bar code.
She says can't use it no bar code. I said just use one from the other register they are not specific to the household. No I told you we can't do that. Same manager, rude and don't care about the customer or the associate. 15 years of retail management experience big box, and 10 years hospital management and have never encountered an individual as rude as she is. 30 year pennys shopper, will never return.

Scott v. Imhof
Louisville ky.

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lvi1
Tecumseh, US
Feb 22, 2010 3:41 pm EST
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I am looking for forums to speak out about retailers making insanely absurd credit decisions in the aftermath of the new credit laws - all in an effort to save face after years and years of extending credit to less than creditworthy individuals.

After being a loyal customer of JCP for almost 10 years, and finding myself in the best financial position of my adult life I got a ridiculous letter in the mail today stating that with the "use of their credit scoring system that predicts your ability to meet future debt obligations", they are lowering my credit score.

My husband and I have the greatest joint income we have ever had, we recently refinanced our mortgage for an excellent rate, although we NEVER missed a payment prior to refinancing, we meet our monthly obligations and are working through carefully planned home improvement projects/expenses. I CANNOT BELIEVE JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations - better than my 10 years as a LOYAL JCP customer. NO MORE. As a family of 4, what I might have chareged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years.

Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter and for that and that alone we WILL NOT BE shopping in JCP. Macy's - here we come!

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Debra lynn
, US
May 04, 2010 1:01 pm EDT

A couple weeks back i ordered a microwave oven to be spipped to my daighters house, i ordered it through the jc penny catalog.Then i get a letter stating it didnt go through. I called back it was ordered again and the jc penny card was accepted, but they couldnt explain why it wasnt the first time.
They verified my daughters address twice, instead they sent it to my house.It was on my front porch when i arrived home, i have a bad back not suppose to lift over 5 lbs for 4 weeks, i had to carry that in my house.
I called ask to talk to a supervisor, she said they were not allowed to pick it up and send it to the correct address.
She said they could pick it up, then i would have to reorder it.I wasnt going to do that when the color red i wanted they said didnt have many left.And i wasnt for sure the same onr would be sent.
She said she would send me $15.00 gift card, i am not satisfied with that amount, if i shipped it myself it be very costly.So now i have to drive around 100 miles to take it to her, i drive a 150 king cab ford truck.
This isnt the 1st time this has happened i never made a complaint before.
Other wise i love shopping in the store.
Thank you for your time of reading this, Debra Lynn

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william Brown
,
Jul 13, 2008 12:13 pm EDT

Some one is taking $9.95 from my checking and using it at SBS Family Fun. I don't know how this was done and i didn't authorize this. This need to be removed and i need to be reimbursed. I can be reached at [protected] about this matter.

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Trudy Logan
Springfield, US
Oct 27, 2010 2:19 am EDT

Company says i have late payments

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Shirey E. Hermanson
Pheonix, US
Feb 25, 2011 10:13 pm EST
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I have 2 accounts and pay [protected] &[protected] and would like to combine the the amounts to just
[protected] could you combine them on the [protected] cause that is the one i pay on line and am bieng charged a late charge on the [protected]
Thank you Shirley E. Hermanson
1121 No.44th St Apt 1003
Pheonix Arizona 85008

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pobarjenkins
Minneapolis, US
Oct 27, 2010 4:19 am EDT
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Well do you?

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SassySeaMonkey
Dallas, US
Jun 08, 2010 2:09 am EDT

As a recent former employee of JCP, I can affirm several things:

-JCP does accept those egiftcards--they're not common and most employees aren't even aware that they exist until a customer presents one (I would blame the training for this. I cannot believe how poorly the people in my dept. were trained and how they struggled to accomodate the simplest requests.)

-To the original poster: Your request should not have been a problem once you located your receipt. There is a function on the register called "post-void" that will cancel out the gift card and associates can start fresh.

-You can use 2 discounts or more, depending on the discounts. The survery CAN be used with any other discount. Period.

-Don't ever let associates or managers tell you that a coupon cannot be accepted because the system is not recongnizing the numbers or there is no barcode or it won't scan, etc. There is ALWAYS a way to override discounts, and associates do not need a manager or their permission for that. JCP associates have MULTIPLE options on the register in order to process a discount and it is very easy. If the associate knows what they are doing, it takes seconds.

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SDShopper
San Diego, US
Sep 16, 2009 1:06 pm EDT

Even i had a similarly unpleasant experience with a JCPenny cashier at 7007 Friars Road San Diego, California 92108

.I had an egiftcard from Discover as part of their cahback bonus program for $50 which could be used either online or in any of their stores.It had a 16 digit code and pin that a cashier was required to enter while processing the order.Firstly, that old cashier lady looked at the piece of paper in disbelief saying she's never seen anything like this before and refused to believe me.She even said that their store doesnt accept egiftcards even though it was explicitly mentioned in the printout of jcpenny egiftcard policies that they do.

She even told me that 'she doesnt think its legit' thus treating me like some cheap swindler out to cheat jcpenny!I also had a 15% off coupon (cos i had filled out a survey) and she said they cant accept 2 discounts.I had to explain to her that a gift card is not a discount so i was only using 1 discount and she said haughtily ' I can read'.

Finally after 30 minutes of humming and hawing and 2-3 half hearted attempts at entering my giftcard code she gave up and said ' I can't lose my job for u' as if i was asking her to do something illegal!She called up 'security' and they said their store doesnt accept such giftcards!

What frustrated me to the core was that I had used a similar kind of gift certificate just the previous day (another cashier) at the same store successfully but today no one seemed to know how to use it and policies seem to have changed overnight!

In all i spent 45 minutes there and since i'd spent an 1 hr before selecting and trying on clothes I paid for it in full anyway and left as I had to get somewhere else.

I think when companies decide to have partnership programs (points and giftcards) they should make sure that all their employees are aware of them and the procedure to accept them.

What frustrated me to the core was that she could have atleast behaved like i had a legit claim and treated me with some respect and apologized for her ignorance about partnership policies.

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bcsnana
Coldwater, US
Sep 07, 2009 7:25 pm EDT

J.C. Penney in Kalamazoo, MI has an argumentative clerk. After waiting 15 minutes to purchase some school clothes, I went looking for a cashier. When I found a woman organizing hangers, I asked if she could check me out. She told me there was someone at the check-out. I explained there wasn't anyone there and she proceeded to argue "Yes there is!" Another customer overheard her and supported my point that there was no cashier at the register...then she backed off and said, "I gueeesssss I can help you."
Seriously...Michigan is in a world of hurt with not enough jobs for people and people losing their homes to foreclosure. Does the clerk at J. C. Penney think they are the only store people go to to shop for school clothes?
I left the store and did my shopping and buying elsewhere. J.C. Penney can go jump in Lake Michigan.

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Sandy Hahn
Las Vegas, US
Mar 24, 2009 2:37 pm EDT

The due date on my JC Pennys card has been the end of the month, 29, 30 or 31. One month I did not receive a statement., so I went to the store and paid the payment before the end of that month. Next month, again no statement. Again paid before the end of the month. Tried to contact Pennys Credit Dept., unable. Next month received statement, the due date had been changed to the 24th of the month, and $60 late fees added to my account for the previous 2 months that I did not receive a sttement. What a scam...change the due date and don't mail a statement. I called, and after almost an hour on hold they agreed to reverse one month $30. This month, again no statement. Went to the store and paid before thr 24th. Asked them to look up the account and verify the due date. She said the note on account said call credit department for due date? The clerk that helped me said the same thing happened to her. No statement the month the due date was changed, she also got hit with a late fee. This cannot be legal. I will be paying off the card and will never shop at Pennys again, nor will any member of my family. J C Penny used to be such a reputable company...what happened.

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6:33 pm EDT
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JC Penney credit card

I worked at j c penney for going on four yrs... They fired me because I was taking credit application over the phone, but the four yrs that I worked there, it was being done by associates, and also superviser, so you tell me how is that fastification of company documents, when it was going on all the time, and had never stop..

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SassySeaMonkey
Dallas, US
Jun 08, 2010 1:22 am EDT

Yes, of course they fired you! In order to process the credit card applications, you need the applicant's social security number. JCP prohibits associates from even taking addresses or card numbers over the phone. You think they're going to let you get away with taking a social security number? NO. Shame on the customers for giving that information over the phone, too. I can understand the desperation to hit the numbers, however. I know JCP is all about the magic number.

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Melissa L
?, US
Aug 22, 2009 6:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What's fastification? Did you mention that other people were doing this?

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10:31 am EDT
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JC Penney will not return my policy payout

When PC Penney's sold the business to Stonebridge I received no notification. My ploicy was cancelled and I called today and I cannot collect my Policy Payout after 20 years of paying into the policy.

I would like to receive my money back as promised.

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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