JC Penney
reviews and complaints

I need to comment on the quality of the JCPenny "Sheer Support" Stockings. I have been wearing them successfully for over 30 years. I love the colors and the sheer support that they give, as I am a retired Cashier and STILL purchase these stockings. However, the last few times that I have purchased them, they TEAR almost BEFORE you can get them on. i have never had this problem before, but recently at $6.00 a pair, I feel I need to speak on this. Over the years, I have recommended these stockings to others.The quality does not seem to be as good.

I bought a cooks microwave and cooks toaster from jcpenney.com. Both products I purchased in April of 08 together and they both died on December 09 on Christmas day no less.

I had microwaves and toasters last me about 5 to 10 years and these products only made it a little over a year. I even have the boxes for them and they look brand new.

I contacted jcpenney and they said sorry it is only 1yr warranty.

I will never ever buy a cooks product again. :-(

I had a reliable hair stylist that transferred from Regis to JCPenney in the local mall and I decided to keep her because she did such a good job on my hair the first time. I am a natural dirty blonde, but I like putting blonde highlights in my hair with dark redish brown underneath. Well, after she transferred to JCPenney I decided that I needed my roots redone, so I made an appointment about five months back. After it was all said and done, my hair LOOKED good, but if you touched it it felt really dry and brittle. Then, after I washed it 24 hours later it turned out SOOOOO greasy and nasty looking for several weeks! I was horrified! I didn't know what happened. I was afraid to go to work or school in fear that everyone would be looking at the back of my head and seeing the grossness. I tried lemon juice and vinegar, store bought stuff, had to shower in almost cold water just to try to eliminate the greasiness to absolutely no avail. Finally, I just had to wear it up all of the time to try to hide it. The only explanation that I could come up is that the chemicals in JCPenney's hair products were very toxic to my hair. I also noticed a significant amount of hair loss. I would say about half of my hair had fallen out and continues to this day to fall out! So my advice, stay away from their salons! If your favorite hair dresser has been transferred there it's probably not for a good reason!

I was recently fired from JCP for unkown reasons, I worked for over one year at the store in Conroe, Texas (north of The Woodlands)
The corporate mentality is that if you do not meet your productivity
($$$set each month by corp) you may be let go after missing three months in a 12 month perior..of course none of this was brought up in our interview or our traning. Only came to everyones attention
after one of the other commission sales associates missed hers and than we found out. This is not so bad when it stands alone but when you put it with the fact that from the store manager (Anita Corbell) to the lowest manager the attitude is train your self which I did, don't expect an ans to Emails on questions you have, dont expect a fair schedul so you can make your productivity...dont ever go to a district manager
ever for help! As an employee you are expected to get as many credit
applications as you can, we have qautos, get as many catalog orders as possible, capture the customers email and phone#, when you hear we have 4 and are looking for magice # 5 that means the store has 4 credit app.s and we have a speciffic goal every day..as a commission dapartment employee I was paid the mim. wage with 3%commission
on drapes. In the month of Dec. 2009 mY goal was set at $9300.00 for that month I only did $7, 000.00 in this recession...I could not transfere to an other department because according to the Assist. store manager (Joe Blauer) I have no value in any other part of the store
if I can not make my productivity. So the 17 yr at the front register
that does not show up or comes in late. or always wants the weekends off is more valauable than an adult that helped open the store hauling
boxes and freight to get the store open in Aug. of 2008 I also completely trained my self and sold more than $128000.00 work of
commission curtains in one year...I AM THE DISPOSABLE WORK FORCE MIDDLE AGE WHITE WOMEN...JCP COMPANY CREED IS;;;;
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU...BOYCOTT ALL JCPENNEYS DO UNTO THEM AS THEY HAVE DONE UNTO ITS EMPLOYEES...THE INTEREST ON A JCP CREDIT CARD WAS RAISED TO 29% ECH MONTH...THANK YOU

I purchased a new pair of glasses for over $300 at JC Penney in 3-09. I have worn glasses since the 7th grade (I'm now 51 years old..) and have rarely had a single scratch on my lens. This is the first pair of glasses I have not purchased from my eye doctor.

My lenses are very expensive, as I wear bifocals, must pay for the lenses to be made out of a lighter weight, and I always buy transition lenses and the scratch protection.

My lenses have numerous scratches on them. I took them back to the store 6 months after I purchased them and was told there was nothing they could do about them. I am just sick over these glasses, as it will cost me another $450 to replace them. I was told that had I bought the warranty I would have a legitimate claim.

No one ever mentioned a warranty to me. I assumed they would be covered in full if there was a problem.
Vicky

I order a comforter for my daughter for christmas and the next thing I find out that this company named sb perfect home rewards is charging my account 9.95 .I did not tell them to charge anything for a reward program and I would like my money back.and if they enrolled me into something then unenrol;l me now.

Thank You,

Christine gonzalez

On Sunday, November 8th, an order was placed on JC Penny online for a kitchen buffet for $199.99. With tax, and shipping and handling, it came to $236.90.
The receipt said it would be delivered within 7-10 days. On November 18th, I contacted the customer service desk, and spoke with Melissa. The tracking code they had sent had not been updated by UPS since the product had not moved in 8 days. Melissa told me that they were not responsible for the shipping, and that I needed to contact UPS. I contacted UPS, and their customer service rep said that the original shipping contact, JC Penny, needed to contact UPS to start a tracking request. I contacted JC Penny and told them this, and the contact I spoke to, Quinton, said they wouldn't do that until it had been 10 days (NOTE: NOT 10 Business days, just 10 days). I mentioned that it had been 10 days, and Quinton continued to refuse to start a tracking request. At this point, I requested that the order be cancelled and refunded to the card it had been charged to. I asked if they would start a tracking request now that it was their merchandise again, and no longer mine. Quinton said goodbye, and tried to end the call without giving me a confirmation number for the cancellation of the order. I got the number. Sure enough, the tracking request started after our phone call ended.
I called back two days later to confirm the order had been cancelled since it still wasn't refunded. I was told the order was never cancelled. The UPS tracking showed that the product had been returned to JC Penny already. They asked if I would like the order shipped back out to me, and I said no.
It took more than a week for the funds to be refunded, and since I still needed the furniture piece, I called and asked them to reinstate the order. They did, and this time it arrived 3 days after the order was placed.

Due to the frustrating situation, and terrible customer service. I will never shop JC Penny online, and I will recommend that others avoid any dealings with them. Melissa's comment that JC Penny is not responsible for the shipping, despite the $23.50 shipping and handling fee, and Quinton's misinformation lead me to believe that their staff is inept, and I don't want to risk private information in their hands.

I am shocked that J C Penney allows its online customers to be duped by this scam. I ordered a pressure cooker online and rejected the '$10 off' offer associated with the online purchase, because it did not appeal to me. I paid full price for the purchase. Unfortunately, all of my confidential information - name, address, account number, etc - was given to this 'Family Fun Rewards' company even after I refused the '$10 off'. DO NOT ORDER ANYTHING FROM J C PENNEY either online or by phone if you don't want them to bill your card a monthly charge (now $9.95/mo) forever. This is the most insiduous ripoff I have ever seen.

This store have panties made by underscore. I loved to buy them because they move when I do. When I sit and stand up they're not still sitting. I bought some panties a couple of times and when I use them for a few times the elastic in the waist would pull a lose. These panties cost $12.99 for a pack of three. This last time that I bought some the panties were riped from the waist before wearing and the don't take ret urns like that. I didn't have them on so I threw them in the garbage. What should I do in a case like this?

This store treats its employees very badly, a new store manager has come in. She abuses averyone, has fired many long term employees and screams at the employees in public. The employees have to beg for rest room breakes. They are not given the normal bathroom breakes mandated by law. Associates have been scheduled so thin they are working 9 hour shifts often by themselves. The public is not aware that only one or two registers are open because management, in order to save money, is scheduling too few workers on each shift. This causes a lot of frustration as the customeers can't get help in the store; the lines are very long as a result of too few employees working each shift. The associates are often abused by the customers who think they are being neglected and vent on the only person there, the associate. They should go to the manager and lodge their complaint. If the customers complained TO THE MANAGER improvements would be made and the associates and customers would benefit. Recently, when the store was being renivated, the plumbing was damaged. For several weeks employees were working without running water or working toilets, the smell was awful, associates and customers had to use the mall restrooms. The water fountains are still not working as they should, the water smells stink.

Sincerely,
In the Know

I made an online purchase at JCPenny.com. At the end of your purchase, a screen pops up and says "Click here to see how you can get $10 off today's Purchase." I clicked to see what it was, and it wanted you to give your email addreses and sign up for monthly payments, etc., which I DID NOT DO. Somehow they still enrolled me, EVEN THOUGH I DID NOT CLICK THE LINK, and a different credit card of mine, NOT THE ONE I USED AT JCP'S WEBSITE, suddenly was charged $9.95-WHAT A SCAM!

My elderly mother apparently ordered an item from JC Penney's catalog by phone. As I understand it, the phone operators push a subscription to a JC Penney related operation "Savings Solutions". The way it was pitched, all my mother understood was that it was free when in fact there is a $9.95 monthly charge on her credit card. Contacting JC Penney's credit card customer service to dispute the charge (which is a phone tree nightmare in itself) resulted in them denying any involvement and claim no ability to cancel the charge though the source is a related JC Penney operation. Having experienced similar things in the past, if JC Penney were a reputable credit card operation such as Visa, this would have been all that was necessary to resolve the matter.

Pushing me off to customer service of Savings Solutions found they were supposedly unable to find any record of an account. Since the charge is certaining appearing monthly on the card statement (and is essentially the only thing on it), I have to assume this is the way they do business - slam confused old ladies and then refuse to correct the situation when they get caught while all involved claim inability to do anything to keep the charge going. I was told the only way to possibly resolve this was to fax a copy of the credti card bill to Savings Solutions, which I did. Thus far, no response. JC Penney should be ashamed of their incompetence and/or their anti-consumer business practices.

I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP is demographically profiling. I asked if I could have the number to JCP Quality Assurance and/or Customer Complaints. The representative, Barbara, then became argumentative, rude, and could not answer my question and in turn hung up hurrily. This is not the first time that I have experienced this. I wanted a rug in the store, and the store clerk checked all the stores in my area, but it wasn't available; however, it was in stores/states that were more affluent and Caucasian. JCP is demographically profiling and restricting purchases to certain areas and people. 29 November 2009.

I have received an email from Jcpenny with a coupon, when i click print coupon another link comes up to print that coupon. Today i went to Jcpenny for christmas shpping and tried to use the coupon. At first, the sales lady says i can not use this coupon, then she call the manager. I have spoke to this very rude manager named debbi. She first say, the link has to be JCP.com not that link so it is not valid. i was like my sister just used her and it works, why its not valid? i told her that i received it thru email and i click on the link and it pop another link, so what can i do? she say she can not honor this coupon without further explaining. i was like ok, then give me the coupon back, she was like sorry i can not give it to u. I was like why not, i printed it, and if its not valid then i cant do anything with it then just give it back. Guess what she did? She torn my coupon and give it back to me?!?! this is unbelievable and unacceptable. this is the WORST management ever! i will never go shop at jcp again...

I was just called by someone who spoke a foreign language (sounded like someone from India or similar culture) who had an inquiry into my crdit card he claimed I had with JC Penny. I never applied for a credit card with that company and I do not have any business dealings with that credit card. My husband and I often receive calls and mailings from supposed credit card collection agencies about credit cards they claim are in arrears and apparently have our social security card numbers, etc. We do not have the cards they have listed nor do we pay anyone with nonsense claims that we "owe" them. We KNOW who we do nbusiness with and we KNOW what and who we owe. We have a silent number so how are these scam artists getting our silent number? We are careful to only use secure sites (or claim they are) if it is necessary to give it out. What is the best way to handle these scam people and how do we catch them so they can be tried for fraud? We are getting tired of it!
Please contact me at [protected]@yahoo.com if you need more information.

I just find it really annoying that if you order merchandise on jcpenney.com and have it sent to the store, you still have to pay the shipping charge. Many retailers offer free shipping to the store, and how much is it really costing the company to transport the item to the store when they are sending a lot of other store merchandise there too?
Besides, it's not my fault that the store was out of my size/color. I am already inconvenienced by having to order online instead of being able to purchase in the store because the buyer doesn't get enough of certain sizes, and then to be charged shipping on top of that just really irritates me.

We moved in 7/2008 and I updated my address with JCP. I have mailing sent from them with a terms change from 3/2009.
In 7/2009, there was a fradulent charge on my account but I never knew becasue they sent the statement to the old address - a year after I had changed it. I finally got a bill to my current address in 10/2009 with over $100 in late charges attached. They claim I only changed my address earlier in 10/2009 and have no explanation for the 3/2009 mailing.
They know they are 100% wrong becasue they reversed all charges, but refuse to even let me talk to the fraud department becasue they claim the amount was too small. Who know now who has my card, statements and enougn info about me to do who knows how much damage and JC Penney will not take any responsibility

My husband and I have been loyal customers of JC Penney Optical - Madison East for years. Our experience in the last 6 months, however, has soured us and we will never return our business again. My hopes in posting our story is to save someone else from the ordeal we're still enduring. We live in a rural area approximately 30 minutes from the store, so keep that in mind when reading about all of the repeated visits below.

My husband has a strong prescription, and after getting an optical exam from the onsite optomitrist, ordered an expensive pair of glasses from their optical center. Delivery was projected to take 2 weeks.

Approximately 3 weeks later, he placed a call to see if they'd come in. Indeed they had, so when he went to the store to pick them up, he found that his vision was somewhat blurred. The technician told him to give them a try - sometimes there is an adjustment period - and come back in a week if it was still off.

A week later, it was no better. He brought them back again and the manager looked at them and made some adjustment to the angle of the lenses. It was an improvement, and so he took the glasses back home with us again.

A short time later - maybe a month? - one of the lenses popped out of the frame. He brought it back again to get it fixed. The woman at the counter pushed them back in and called it "good enough."

By mid-June, three months after the glasses had been ordered, the lens had once again popped out of the frame. This time, the manager decided to replace the frame with one from the store, deeming the orignal as defective. He popped the lenses out and put them into the same (new) frame.

Within an hour, my husband noticed that there was now a chip in the bottom of one of the lenses. He called to report the error, was told the manager had left for the day and that there was nothing they could do over the phone. The manager's day off was supposedly Tuesdays, but he was otherwise "here all the time" so come back in.

Over the course of the next 2 months, he tried visiting at least 5 times and missed the manager every time. He started calling ahead, only to arrive and find that all staff had gone to lunch, the manager went home, etc. His scratch-resistent lenses, in the meantime, were getting all beat up and he could barely see through them.

Finally, mid-September, he caught up with the manager (I think his name is Gary, but am not sure). Gary agreed to defect out the entire glasses since there's been so much that's gone wrong thus far. He ordered a replacement pair and said the wait would be another 2 weeks.

It's now been 5 weeks and we're still waiting. Calls to the store have offered such excuses as "they should be in on today's shipment" and "Hmmmm... They must have lost the order. I'll expidite another pair" (that one was 3 weeks ago). I will be contacting the district manager today to see if they can do anything for us.

After more than aq dozen wasted trips to the store, I strongly recommend that you save your heard-earned money and take your business to a more professional corporation. We are really disappointed and hope that someone else can be saved this ordeal. I would attach photos of the glasses if JC Penney didn't have them lost in their possession somewhere.