JC Auto Sales Inc / Terrible experience!
I am here posting this ad so I can find anyone that has ever purchased a used car from JC Auto Sales in Belleville Illinois. I purchased a car from them on 2-7-2008. They were asking $7900 for this vehicle and I was able to talk them down to $7300 because they told me that the headlight motor was going out on the drivers side and the power window motor was out on the passenger door. I asked them if I was to purchase this car would the key I would use on the test drive be the only key because I was going to get keyless entry and remote start and was going to need another key made if that was the only one. They told me when they got the car, they only received one key. THAT WAS A TOTAL LIE!!! Illegal in the state of Illinois for a dealer to keep a key unless they tell you in advance that they have a key. After I drove it on the test drive ( a total of 6 miles) and put down $3500 on this car, I drove it about 2 miles down the street to put gas in the car because they left it on EMPTY to see the Service Engine Soon Light come on. I called the store that I bought the car from the next day and told them all about it. I told them since they have it warrantied that they need to fix it because they never said anything to me about the SES being on. I took it to Autozone, O'Reilly's and Advanced to see what the codes were that was causing the SES to come on. They all said that the EGR valve and the Knock sensors were causing it. A total cost of $400 in parts to repair a car that shouldn't have any mechanical problems according to the manager of the dealership. When I took it to the shop that they sent me to to have it fixed, the owner of the shop told me that he had no clue why I was there and what needed done to the car. They rescheduled another appointment for me a week later to come back stating they would have all the parts to turn off the SES and to replace the gas pedal THAT WAS NOT THERE AT ALL, and to replace the defroster switch that didn't work. They told me to make sure that I had someone follow me cause I was going to have to leave the car there for about 4 hours for them to fix everything all at once. A week later I returned to the 'shop', which is in the worst neighborhood in Cahokia, had my husband follow me in his vehicle ( so now I have used 4 trips of gas in 2 different cars). We get there and they tell us that they don't have any parts for the vehicle cause the manager at the dealership I bought it from never ordered them and that I was going to have to talk to him about it. I left with both vehicles (another 2 trips, a total of 3 round trips) and went to the dealership on West Main Street to talk to the manager and see why my parts were not ordered and why my car was not being covered under the warranty? Of Course the manager was not there and noone would give me his phone number to contact him about my car. I asked them to have him call me ASAP. About 30 minutes later the detail guy called me and told me that the manager, Shawn, said that I need to take my car back down to the shop (Mudd Ducks) in Cahokia in 2 days and it will be fixed. I called down to Mudd Ducks the day I was suppose to go there and get my car fixed (I refused to drive there yet again to be turned away) and they still had no clue why I was suppose to come there and they had no parts. Well I made the decision that I was going to take the car to a mechanic that I know will do the work. So I refused to take it there. On Feb. 22, 2008 I had a payment due, (2 weeks after dropping $3500 down on this car) in the amount of $140.43. I couldn't pay that payment because I was working a new job out of the area and I knew I wouldn't get back to town before they closed. I worked that way for 3 weeks. On Saturday March 1, 2008 Shawn decided to call me, but I didn't get to the phone in time, so when I was done getting ready for work I called them to see what they wanted and to tell them I would get in to pay my payment as soon as I got a day off again. Well they didn't answer my phone call. I didn't get a chance to call them again because of work. Well on March 5, 2008 They decided to come to my house, walk up to my car, open the door with key they 'didn't' have and drive out of my driveway with my car without any notice, no legal paperwork, and not even knocking on my door. The only reason I wasn't gone was because it was my day off and I was sleeping still. Thankfully my brother in law was not asleep and He heard my car start. As soon as he told me I call the Belleville Police Department and the St. Clair County Sheriff's Department. The Sheriff's office asked me 'What exactly do you want me to do about this? This is a civil matter so what do you want me to do?' The Belleville Police Department told me that my car was repossessed and that I couldn't file a Stolen Vehicle report. I started looking up the laws and see what I could do about this. In the mean time, Shawn was suppose to call me at 2pm and tell me if I could get my car back or not. I didn't hear from him when he said he would call me, so I called him. Now mind you I just threw $3500 3 weeks ago on this car, which is 48% of the total cost of the car. Shawn had the audacity to tell me that 'I had to pay the remaining $5055 to get my car back, that he would give me some time to get it back, and if I bought all the parts that we needed for the car he would have someone put the parts on for me after I paid the car off.' So I called the Attorney General and A private Attorney to SUE them. If you ever had a problem with this company at all or know anyone that has, please email me and let me know. I need someone else that had a bad experience help me out. Even if you have a loan with them now and your paying on a car but having some of the same troubles.