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J.B. Hunt Transport
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3.4 93 Reviews

J.B. Hunt Transport Complaints Summary

55 Resolved
38 Unresolved
Our verdict: While J.B. Hunt Transport has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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J.B. Hunt Transport reviews & complaints 93

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9:30 am EST
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J.B. Hunt Transport Carrier Services

Picked up load X275824 from a Lowes warehouse on 2/1/21 . Detention over 5hrs and delivered that load to its destination 2/2/21. Paperwork submitted before I left the facility. JB Hunt 360 app shows that all paperwork was submitted. I realized that my Quick Pay status had changed from a time before. I submitted a new form for which JB Hunt requires in order to change back. No change, no emails, nothing. I call and no one ever answers except for a recording advising to leave my name, mc#, load# and ph #. No calls back. JB Hunt is PATHETIC.

Desired outcome: I need to be paid the $900 rate plus detention that the ratecon lays out

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Benjamin Smith1
, US
Feb 23, 2021 7:06 pm EST

Picked up load in McDonough Ga to deliver in Salisbury, NC on 2/21 @10:00. Arrived and told delivery wasn't supposed to be until 2/22 @ 18:30. Could not make this time due to other loads I had scheduled. Now new appointment time isn't until 2/27 which is holding me up, losing pay. The $250/day layover pay does not amount to what is being lost. I will be escalating this situation. Very unprofessional. Everyone in this company is passing the ball to someone else.

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1:25 pm EST
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J.B. Hunt Transport Dispatch very rude and uncooperative

I have been trying to get my driver paid for over 3 months. We carried a load for JB Hunt on 8/09/2020. The load is WL43763. After months of being shuffled around, not being able to call you accounts payable dept due to unbelievably long hold times I finally got another rate con issued for $500. JB Hunt mixed up the rate con with a truck ordered not used and only paid $150 on a $650 load. Everyone I have worked with so far while they didn't do anything to help solve this other than promise and not deliver, they were professional. Until I spoke to Travis Rose in the dispatch dept for Amazon department. He has been nothing but unprofessional and rude. Extremely rude. He did manage to get me a rate con for the $500 difference and I appreciate that but right now he won't send me the email address for me to send in the invoice for this. No one ever answers any phones in any other department other than dispatch.

I just want my driver paid. JB Hunt owes him $500. Travis has called me pushy, told me not to get smart with him, which I was not, Argues with me about everything like the date I emailed him. Just a total jerk! How can you employ such rude people. I will never pull another load with you guys knowing you have such a rude person in your employ.

Please tell me where to send this invoice. This Travis person has made this an incredibly unpleasant end to a 90 day quest to settle this. No understanding, and no help. He still has not given me the address for the invoice email. I will get it but this guy need some training or something.

I get offers to run my drivers for JB hunt all the time. I'm sure you guys don't care that this guy treats carriers like crap. But because of him when I see your company's email the delete button will be used 100% from now on.

Tony Stewart, Dispatcher for WJL Trucking, Inc.

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Magic John
, US
Oct 24, 2021 7:07 pm EDT

Jb hunt has the most rude and disgusting dispatchers I’ve ever had the displeasure of doing business with it’s a wonder the company is still running

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8:11 pm EST

J.B. Hunt Transport I did a run on october 3, 2020 still not paid for it

On October 3, 2020 I completed a run for JB Hunt. Today is November 2, 2020 and I still have not received payment.

I was told my payment was sent to the wrong bank and I needed to send in new quick pay information. I had already sent that information in, but since then I have sent it in numerous times.

I have left a total of 14 voice messages and I did call the 800 cust svs number. I spoke with someone who was clearly busy at home... This person said they would have someone call me back. The callback came from the same busy house. No mention as to when I would receive my money. Just that I would receive a call back.

I have now sent and overnight to the corp office in reference to this matter... Still now answer.

I am sure I am not the only one who has not been paid. I really don't understand why companies like class action lawsuites so much. Sounds crazy to me.

In the nicest way possible can you please pay for the services you your drivers have done for you.

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2:27 pm EDT

J.B. Hunt Transport Transportation carrier

On 04/09/2020, we did a load for this company and til this day, we have yet to receive payment. Myself and the factoring company has been trying to reach out to them to get the payment information and no one has yet to get back to tell us anything. Either you wait on hold and get a VM or some rep answers the call and transfer, but they can't tell me much. Same run around every time I call. It's simple JB Hunt, you were provided a NOA to send payment, so if you sent the payment other than what's on the NOA, then your company should be held liable and the carrier shouldn't be constantly calling asking where the payment it. Pay your carriers what you owe and what you agreed. No one is out here working for free. We did the service, so pay. Working with your call agents as well as they do not provide acceptable customer service

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11:01 pm EDT

J.B. Hunt Transport termination

I was a driver for hone depot pro account. I got done with my delivery for a customer. I headed back to my store I park at. However on the way back I approached a T intersection. I stopped at stop sign. I surveyed the area. I had clearance as a couple cars passed.
I edged into intersection to start a right hand turn. A Subaru legacy sped out nowhere and collided with my front driver side fender and ripped off the front bumper fender. It stopped 100 oR so yards off no skid marks nothing from brakes or ebrakes. I thought they were gonna run the scene as I pulled off to what was barely a shoulder. I set up cones called police then called safety. Gave report. Informed the police of collision mitigation system. That I stopped completely waited for clearance for about 10 sec. Then as I had calculated the 18 to 20 second clearance to engage turn. I then waited for adjuster went home after parking truck designated to park at. Then was brought to office next business day. Repotted what happened explained it to safety. Safety put me on suspension three days non paid. Then was told to come back a week later. Then was told I would be terminated. It was because I had no seniority to base my driving experienced with them to find me more of a value than liability. Then I was encouraged to file unemployment by jb hunt. Since I was not cited at accident I would hold no fault but there was sage to other vehicle and repairs cost more than 15k and because its over 5k USD its be reported on DAC. They offered me a severance for medical and said they'd cover anything if I needed it. Then later declined help. I asked for termination letter. They hung up several times. And routed me several departments.
Months went by had hard time finding employment. Then filed unemployment as encouraged. Was found eligible. Due I non intention damage to company vehicle from accident. Then once awarded. Jb hunt request an appeal stating my grounds of eligible status they did not agree with and are going through a court hearing. Has anyone else been through similar situations. I would love to hear your testimonies. Thanks.

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3:23 pm EST
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J.B. Hunt Transport double d mods llc 574 state rd 80 hazel green wi. 53811

On October 11 2017 l ordered a tiger shark nose for my corvette. Cost 899.00 new order number AB-1925. After numerous emails for delivery updates the phone number was disconnected and emails stopped. After over 2 months waiting l feel it's time to give up. Please recover my funds because it's been way too long to wait. I have ordered parts from them last year and I was happy with the product. Don't know if they are still in business or what.

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2:46 pm EDT

J.B. Hunt Transport one of their drivers

I am complaining about the driver that is pulling trailer number 548929. I am a driver for JB Hunt and I am currently waiting in line to load at Amazon in Moreno Valley. The line goes around the block and your driver made a u-turn in the middle of the street and jumped in line in front of me and everyone else behind me. I spoke to your driver and he refused to move. I wish that your drivers could be as considerate as I'm sure they expect us to be.

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1:47 pm EDT

J.B. Hunt Transport Delivery service stinks

My mother in law purchased a washer and dryer from best buy on a Saturday, they salesperson stated that they could deliver it on Tuesday. JB Hunt called and said that they would be there between 2-5pm. Around 6pm she still had not heard anthing and called them. They told her that they ran out of time and had to reschedule for Thursday. She was okay with that. Thursday came and they said that they would be there between 5-7. Around 6:30 pm on Thursday JB Hunt called her and stated that because of the rain that morning that they would have to cancel the delivery and did not give her a new day or time. The problem with this one is that when they called her the sun was shining and there was no flooding on the roads at all. When I called JB Hunt on her behalf they told me that they would not be able to deliver until Sunday. I told them that their business ethics stink and that we will be returning the washer and dryer and going to someone else that does not use JB Hunt for deliveries. Unfortunatly this is making Best Buy look bad, and it is not their fault.

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chanel_pifer
Saint Charles, US
Dec 29, 2013 11:34 am EST

I am a safety manager for Jbhunt. We do not care.. Kosj6

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lcbranch711
Rockmart, US
Aug 23, 2011 9:26 pm EDT
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Yes, I agree with your frustration, JB Hunt needs to MAN-UP and take care of their responsibility and remember who keep them in business...THE CUSTOMERS!

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1:18 pm EDT

J.B. Hunt Transport Avoid JB Hunt at all costs

We recently purchased a washer and dryer set from Best Buy. The employees at Best Buy were great! However, the company Best Buy uses for delivery is terrible! It is J.B. Hunt. When our first washer and dryer set was being delivered, I was given a delivery window of 2-4, but the delivery men did not show up until 7:30 that night, and then they dropped the dryer in our driveway. I had purchased a floor model, and I could not get another one. I went to Best Buy, and picked out a different one, and was told I'd haved to wait for another week to get it delivered. (I had already sold my other dryer, expecting my new one, so now I had to go to the laundry mat!) The sales person at Best Buy worked hard to move up my delivery date, and was able to move it up a few days. When the second dryer was being delivered, again I was given a 2-4 time frame, but once again they did not arrive until around 6:30 that night! One of the delivery men asked to use our restroom. A little later, we noticed that our second new dryer had now been somehow dented! (They were not going to tell us, my husband noticed on his own.) They offered us a $50 gift card or said we could order another one and go through it again. We took the gift card, not wanting to deal with this company anymore, but were not overly happy since the dryer is originally around $799. About 15 minutes after they had left, one of my sons went into the bathroom to discover that the worker who had asked to use it had clogged our toilet and not asked to even use a plunger or mentioned it to us. The toilet was filled with filthy toilet paper and we spent the next 30 minutes cleaning and sanitizing our bathroom. As a result of this experience, we will no lnger shop at Best Buy.

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Kosj6
Florissant, US
Jan 01, 2014 5:27 pm EST

Jbhunt lied pn my DAC Report...this is what they put on my DAC report as a accident description "Backing" I have tied many times asking them how backing is accident ..all they will tell me is tthey no nothing...this is why they no nothing because there was no accident

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11:54 am EST
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J.B. Hunt Transport falsafying dak report

i use to lease a truck thrue jb hunt trucking.i got sick and wasn't able to drive for about 2weeks.dureing this time i turned in my 2week notice to quit.my transmission went bad and had to be towed to the fraightliner in kingsport, tn.when i went to pickup my truck to take it back to the terminal to turn it in, jb hunt had sent someone after it, they then put on my dak report that i had abandon the truck.now no one will hire me.several trucking compamies have admitted that they know that jb hunt falsafied my dak.comapins like melton, usa truck, bar nunn, ect. i did get a speeding ticket in ohio.my dispatcher said that the cop that gave me the ticket was a friend of his and i should pay the ticket.he told me if i fought the ticket.i live to regret it! i fought the ticket and now i'm no longer able to get a job. please write me at [protected]@yahoo.com and let me know what you think.

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down & out
Gate City, US
Oct 30, 2009 11:43 am EDT

i got sick/the truck toreup and had to be towed to shop.after i got over being sick and went to pickup truck from dealer.jb hunt had already had some pickup the truck.they then put on my dak report that i had abandon the truck so i woodn't beable tp work for any other trucking company.as you know jb hunt as a long history of falsafying dak reports against drivers.i want my dak report cleared up and an investagation of jb hunt done.i'm not able to work untill my dak has ben cleared of this falsafacation that jb hunt has put on it.i also want restution made by jb hunt.

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10:26 pm EDT
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J.B. Hunt Transport Hiring, in orentation they send home

I was called by a recruiter and driving for jb hunt. I asked about my dac report and employment, They said everything looked good and thier shouldn't be a problem. So they put me on a bus to Newark, New jersey. I get there to find out the cab phone number wasn't right. I paid 80 dollars to go 20 miles to the hotel.
I check in and go to orentaion the next day. all is good i pass all the task given to me and on day 2 they say i have 2 months of unverified employment and thier not going to hire me. Well i was there for a job because i was laid off from my last company, and the ression kept me out of work for 5 months. So i have to take a bus all the way back home. Is what they are doing legal?

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Brenda E. Romo
, US
Nov 02, 2015 11:23 am EST

A typical day at J.B. Hunt:
You start your day, let’s say 0700.

Dispatch assigns you a tractor after waiting around for no less than 30 minutes.
So scout around the yard for a few minutes you finally locate the tractor, perform an inspection, load up the tractor with all the necessary tools for the day….you are now ready to depart to the rail….but wait!
You just performed that particular task for FREE

It’s now 0835:

Bob tail out the gate, sit in traffic mostly all the way to the Los Angeles BNSF rail.

Hold on…this function is done for FREE as well….

It’s after 0900

Wait in line to get into the rail yard, takes a few minutes. Enter your code numbers for the gate to lift and let you in and instruct the driver on where to find the loaded container.

Found the loaded container after a few minutes more, hook to it, inspect it for damages and safety, you are now ready to haul it to the customer….in this case from Los Angeles, California, to Ontario, California…about 40 miles in traffic…

Hold on a sec….this is also done FREE OF CHARGE…the driver is still not getting paid for anything…..not yet….

You finally arrive at the customer. The Driver drops the loaded container, hooks and inspects another container, whether it be loaded or empty..
Complete inputting your time, PO numbers, load numbers etc, etc. on to the “Activity Sheet”… making sure you input the amount of pay you are awarded by J.B. Hunt….”CHA-CHING!”

$26.25.

It is now 10:30 am

The driver has worked 3.5 hours….. For twenty-six dollars and twenty-five cents….

Let’s do the math, shall we?

$26.25 divided by 3.5 hours = $ 7.50.…

J.B. Hunt has just gotten away with paying you “under” the minimum wage requirements.

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csbrat
Bellevue, US
Jun 22, 2010 1:44 pm EDT
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I had the same thing happen to me several years back. One of the company's I worked for had gone out of business and since they couldn't verify anything the wouldn't hire me. I wouldn't refer anyone to JB Hunt for a job

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DC"
, US
Jun 20, 2010 8:46 am EDT

It is a requirment per the DOT regulations that you must account for 10 years of employment history which would include all time unemployed. One can still verify there unemployment time to cover the gaps as in your situation. It is exceptable by the DOT for you to write a written statment of facts stating that you were unemployed from x date to x date. You can further to have 2 witnesses write a written statements of witness to your situation. Most carriers ask for 2 persons who can verify your gaps in employment, they generally want there addresses and telephone numbers as well. A gap in employment is generally explained as anything over 30 consecutive days.
The next quistion is did the carrier pay for your return bus trip home and reemburse you for your bus ticket? If not check with your local labor board for the rules on this subject. Most states, but not all require a prospective employer to pay for your transportation to and from and resonable expenses incurred, i.e. your taxi. and your time in orientation. Alot of carrires try to pass this expense off to the driver that they in the end do not hire. Unless you file complaint for your rights, carriers go on there merry way with you money in tow.
Good Luck to you
DC

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6:30 pm EDT
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J.B. Hunt Transport I believe it to be a scam.

I was searching for job openings online and found an add for State and Federal Clerical Job openings. It just had the number [protected] ext 1150 to call for information. I called and talked to a man named David. He said he could send me a list of opening in my area and all I would have to do is call the companies and have them schedule me an interview. He then said he needed my bank information because there was a $69 fee but that it would be refunded if i did not accept a position. I was hesitant about it and said I would think about it and call back, he said I couldnt do that because he already had my information in the system ( I did not give him my banking information but did give him my name and address). I then said again I would think about it and call back and he told me that this wasent for me and not to and hung up on me.
I feel this is a scam trying to get money out of people. If they were really trying to help people I shouldnt have to pay the money and they definately would not be hanging up on people because they wont give out their banking information. I talked to a guy named David and he said his ID# is #588.

Thanks,
Michelle North
[protected]

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8:44 am EST
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J.B. Hunt Transport Scam and cheating

I was recently terminated from JB Hunt for being involved in an accident that was not my fault according to the police report. But JB fired me they stated that I was still under the 90 days. Thats the only explanation I received from them. I asked why I was terminated and was hung up on. I have been trying to contact some one in HR but everytime I call I get hung up on.

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Craig Paullin
Los Angeles, US
Oct 11, 2023 8:51 am EDT

October 3, 2023

JB Hunt 53' trailer is parked in a red zone at 14000 Avalon Blvd, Los Angeles, CA 90061 and is blocking safe access to our employee parking. It needs to be moved immediately.

The license plate is Indiana PB99928

Craig Paullin

Pacific Sintered Metal

[protected]

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Mksym
Downers grove, US
Sep 23, 2023 9:18 pm EDT

The driver did not followed the simle road rulles and did not looked at his mirrors when changing the lane and almost hit my car, I had to pull and hit the construction pole, car is damaged and driver refused to stop.

Called the local police and they refused to catch him. said do the report on the closest toll both.

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Sshields2
Converse, US
Sep 11, 2023 4:16 pm EDT

August 31 2023 onboarding as an owner operator. Upon receiving my keys I got to my truck noticed the shifter is way out of place. Go back to shop to relay. Was told his manager said they cannot fix it. My truck is stuck in gear with shifter being disconnected. Which had to happen when they drove it to park it here.

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Nessa2023
Indianapolis, US
Sep 10, 2023 3:15 am EDT
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A truck driver was switching lanes without using his signals on time just to pass another truck. We almost crashif it wasn't for my boyfriend's fast reflects. This was a very scary experience. We had two children in the car and one is autistic. He got very scared and it takes hours for him to calm down. This took place on 9.3.23 at 11:20am.

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Priscilla Ruiz
, US
Jul 26, 2023 12:16 pm EDT
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Truck number 091877

Today Wednesday 7/19, The truck was in front of us driving in and out of lanes while being fully loaded almost causing an accident on 99 and 59 on crab river rd s by memorial Herman hospital, their driving almost caused an accident which would have involved 3 vehicles.

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Whitney Bobbitt
, US
Jul 15, 2023 9:18 pm EDT
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I am on the toll road from 183 to 820. Your driver is going 60mph in a 75mph zone. No one is in front of him and the non toll road is moving faster.

Y’all owe me and the rest of us behind your driver a refund.

Trailer 340671

Plate

Oklahoma 7435k0

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Nadya Ali
stockton, US
May 29, 2023 2:55 am EDT

At 4:35ish as highway 4 merges onto I5 North in Stockton, your truck decided to merge at the very last second as the lanes had already split off and almost hit me. I followed behind and continued to see them make unsafe lane changes and drive fast. Insane to see from an 18 wheeler. # on the back was 806042. License plate started with a PA5

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Jessy122
, US
May 08, 2023 1:22 pm EDT
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Today Tuesday may 2nd a driver purple truck with trailer number JBHZ 670082 his name is Paul Archer phone number [protected]

He swiped my car and left the scene. Than when i caught up to him he threw a beer can and it hit my windshield causing it to explode.

I even saw him tailgating other tractor trailers.

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Megan McGee
, US
Apr 22, 2023 10:45 am EDT
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I was driving on I20 yesterday headed towards Shreveport, LA from Dallas, TX when a truck came quickly over into the left lane even though he didn't have room to do so almost causing a huge accident.. this driver is dangerous.

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Cynthia d
, US
Dec 10, 2022 10:46 am EST

This driver was going 90+ miles per hour on the highway and riding the rear end of everyone in front of her while swerving in and out of lanes.Very dangerous behavior! Occurred on interstate 24 west in Tennessee on 12/3/2022 at around 11am-12pm.

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