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Jazz (formerly Warid Telecom)
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Jazz (formerly Warid Telecom)
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1.2 97 Reviews

Jazz (formerly Warid Telecom) Complaints Summary

6 Resolved
90 Unresolved
Our verdict: If considering services from Jazz (formerly Warid Telecom) with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jazz (formerly Warid Telecom) reviews & complaints 97

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Newest Jazz (formerly Warid Telecom) reviews & complaints

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2:32 am EDT
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Jazz (formerly Warid Telecom) Package issue

Asalam u Alaikum!
I am using your network more than 10 years approx. now a days i am subscribing to Karachi offer which offer 2000 minutes, sms and mbs. my i subscribe this offer afterwards when i call any jazz/warid number ammount is deducted from my account now my balance is zero . my package is still showing 1900 minutes available but i am unable to make any call on jazz/warid number. I lost my alot of balance due to this ridicolous package . I am facing this issue for the third time .Can you help me in this regard?
Thankyou

Regards
Najam

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Muhammad Asif Raheem
, PK
Mar 25, 2020 7:03 am EDT
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my cell No.[protected], when ever i load any balance in my sim after activation of some call or sms packege my remaining became zero, it is doing with me many time resulting i am avoiding to load any balance in the said no. can you help me to make me out from this issue, and set my package as normal or otherwise?

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Sidra Faiz
, US
Sep 14, 2018 10:59 am EDT

Warid Monthly Internet Packages Prepaid is not working Even after the confirmation message

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6:58 am EDT

Jazz (formerly Warid Telecom) Signal issue

Hi,
I am resident of Karachi, Muhammad Ali Cooperative Housing Society, we are facing a sever issue of voice breaking and it may be due to signal coverage.

Can someone please visit as there are no signal blocker near our area, we might need to get a signal booster in our area, for which you can send some of your technical person to pay a visit and resolve the issue.

Thank You,
Muhammad Adnan S
Cell No : [protected]

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2:51 am EDT

Jazz (formerly Warid Telecom) call center

Today i have call thee time on 321 help line and every representative tell me a new story about how to convert postpaid sim int prepaid.

I would like to ask that whether every person has it on knowledge and is company allow them to miss guide the customer. further i talk to supervisor MR Ahmed he also hung up the phone without telling any information.

My concern is that i want to adjust my security deposit which is 3000/- with my postpaid bill and request to convert my number in to prepaid. my details are as follow

Syed Hasnain Raza Sherazi
[protected]
[protected]
mother name is Iffat naheed
H#12/ 2 Street no 174-c Shalimar College Road baghbanpura Lahore.

So i request you again to convert my number by adjusting my security deposit in to prepaid. your early reply will be highly appreciated.

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2:40 am EDT

Jazz (formerly Warid Telecom) signal problem/ tower supply cut off

Peace, Greeting,
We are very pleased with the Jazz signal in our area.
The use of continuous jazz service for a period of 5 months is facing a lot of difficulty
Jazz tower closes completely when the WAPDA light is closed and the single supply is completely disconnected.
Therefore the situation of the area should be corrected.
plz take an action about this issue...

[protected]
[protected]

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8:23 am EST

Jazz (formerly Warid Telecom) lte service is not working

My number is [protected] I activate the package of Lte worth Rs:500/= . But unfortunately it is not working only 3g is working in it . As i input the other warid sim in my mobile and as well in my device it gives me the Lte service very properly which meant that Lte is in my coverage area . So why it is not working in my this number : [protected] . I was hoping to continue this package in the next month too but i am really facing a bad experience !

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12:27 am EST
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Jazz (formerly Warid Telecom) warid information message and deduction of balance

Dear Warid/Jazz team,

As you know i am your regular customer, i am using warid network since 2014 and there was no problem but after the merger with jazz, i am facing issues in information messages on packages and balance deductions, i have activated 7 day package i received a message that i have used 95% data yesterday but i thought there will be a message on completion of 100% data usage and charges on further data usage but i received no message from you on completion of 100% data and i used it as regular package, in my account Rs. 550 but within a single day it reduced to Rs. 4 on using whatsapp, i received no deduction message.

I have called customer services but there is no response from your side, now i am going to change my network, very disappointed, you have to facilitates you regular customers but disappointed.

Kindly tell us how can you facilitates your customers like this.

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3:19 am EDT
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Jazz (formerly Warid Telecom) poor signal or call dropping

Asalam_O_Alikum
sir
I request to Jazz Mobilink campany. there is a lot of signals problems in the area of Bandh Road Mehmood Bootti Baghbanpura Lahore.

ap check kr saktay hain main ne kafi complains ki hain agay se jawab milta ha ho jaye ga thek. lakin aik Haftay se thek nae hoa.
hope u will take action for good service of Jazz mobilink. I have contact to main office and also helpline 111 but there is no ... repons

Regards:
Aurang ZaiB

Contact Number: [protected]

Email: [protected]@gmail.com

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6:04 am EST

Jazz (formerly Warid Telecom) overbilling during my stay in uae. I was using warid telecom (pakistan) sim

Dear Sir,

1. I landed in Dubai on November 20. Received welcome message from DU. Found deduction of huge amount within hours. As a result removed my WARID sim.
2. I received only two calls in Dubai. First from a Warid number from Lahore [protected] at 13:38 (call duration two minutes twenty nine seconds). Second from an Etisalat number in UAE ([protected]) (call duration one minute two seconds). No call made by me. I was charged an amount of Pakistani Rupees. 1128.25=(616.38+428.17+84) for call from Pakistan and Pakistani Rupees 752.27=(410.92+285.35+56) for call from UAE. Extra charges per minute from roaming rate of DU.
3. I registered complaint with my service provider in Pakistan (Warid Telecoms) who informed me that extra deduction is from DU. Hence I am complaining you. You are requested to reimburse extra deduction as credit to my prepaid balance.

Regards,

Amjad Farooq
[protected]

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2:53 am EDT
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Jazz (formerly Warid Telecom) - transferred ownership of my simcard to other person

I am a warid customer, i've lost my sim card and called warid customer service to block it as a security measure so that nobody else can use it. But i was shocked to know that warid has transferred my SIM card ownership to someone else! and they were denying to block the sim saying "it's not in your name". It was really frustrating to know! Warid...

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3:50 pm EDT

Jazz (formerly Warid Telecom) Giving me not duplicate sim

Mobilink service is disgusting! I have lost my mobile somewhere and sim of jazz now i m going for the duplicate sim they said me in a rude that this sim is not on ur name his owner is another person>>i have also put information and cancelled all the sims related to my number last year and they said everything is ok! I m using that sim [protected] since 10 years and last day [protected] receiving calls but now they r not giving me the another sim for my same number!

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Peps
, PK
Jun 07, 2014 4:19 pm EDT

I want to Block of Mobilink sim Any other person who is using and My Identity Card No. [protected] registered this ID no. Plz help me

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11:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jazz (formerly Warid Telecom) fake billing

I am sorry for bothering you because there is no one in the complete Warid company who could reply and solve my grievance, I know you don’t have much time to read complete details I will tabulate following few points to your kind notice:-
(Proof of emails attached)
a. I am Warid customer for the last about 7 years
b. My bill has never exceeded Rs. 2000/-
c. I have subscribed to Zoom unlimited and GPRS unlimited
d. I am being continuously charged for these services as a normal number (Who has not subscribed these services).
e. I am being over charged since February 2013, details of online bill screen shots appended below.
f. I have not received any bill after Jan 2013.
g. I have deposited approx Rs 9300/- in just 20-25 days i.e. 14 Feb to 1 March 2013 on the request of your customer service.
h. As per Floor Supervisor Nida my bill for last two months was Rs. 1800/- and 2800/- (exaggerated) & I have deposited Rs 9300/- still I am receiving messages of over limit and my phone is blocked.
i. Mr. Siddiq called me and acknowledged excess billing due to software update and promise to relapse soon with elucidation, but never called back its over 6 days now.
j. Mr. Farhan aziz floor supervisor was approached day before yesterday let’s see what happens.
k. NO one replied for my emails instead deleted the mails without reading proofs appended below with names of individuals.
l. I have deposited security of Rs 2500/- whereas system showing sometimes Rs 500/- sometimes Rs 1500/- which is wrong.
m. Latest ebill appended below again shows charges of SMS.
n. FOR GOD SAKE can you help me out or should I change my carrier as other people are doing?
o. No wattage is given to the customer, no response just botheration
p. I have even written to CEO of warid a no of times even the CEO is not bothered to reply

I will be personally grateful if can help me out, as accepted by all the staff of Warid that this problem is due to software up gradation then why are you penalizing the customers for it, every day after going to office I have to call help line and have to narrate complete problem and then beg for the restoration of my number.

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Munawwer Saddique
, PK
Mar 06, 2019 11:17 pm EST
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have received unexpected internet bill, last night i use internet and warid charged Rs 5000... i am using double sim mobile, mistakenly i used data from warid but its unbelievable that warid charges are too much higher. I am postpaid user and continously using warid since very long time but now i will never use warid anymore.

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Muhammad Asad Usman
, PK
Oct 15, 2018 9:28 pm EDT

I calls a lot of time on help line but my problem still not solved

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Minhaj Asim Ali
, US
Oct 02, 2018 1:31 pm EDT

This morning i installed jazz cash and ever since i installed it, i didn't even use it and the reason is i jabe Recieved any signal from this morning, am strictly annoyed by this 😡

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Sabica Kazim
, US
Oct 02, 2018 6:33 pm EDT

The signals in my area are disconnected from last 9 hours.. I don't know no other network is off.. Please check

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Amanullah Lakho
, US
Sep 05, 2018 10:44 am EDT

I started Haftawar offer on my warid number [protected] two days ago, but it is stopped before time, which was ending on 18-11-2017. I sent sms on *407#
I done Haftawar offer on my Samsung E-1207 T and enjoyed 2 days .then stopped .At this time same set is on . reply please

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Haider islam
, PK
Sep 06, 2018 3:44 am EDT

Hi, I am resident of Chah miran lahore pakistan, we are facing a sever issue of voice breaking and it may be due to signal coverage. Can someone please visit as there are no signal blocker near our area, we might need to get a signal booster in our area...

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dilawaiz
, PK
Sep 02, 2018 6:00 am EDT

one day my phone internet was off of ([protected]) then suddenly my number was blocked and i can only listen to outgoing calls i call your helpline and they said your phone number is blocked because of your internet but i didn't use my internet you are so much liar you have hisaab from Allah please give me solution about it

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jamshed_65@yahoo.com
, PK
Aug 15, 2018 2:45 am EDT

Sir i using warid LTE. i have deposited package amount from 3-months but internet not accessing. please resolve my device problem that i can access internet. MOBILE WARID LTE. NO.[protected] thanks in the name Rai Muhammad Asghar. Using product jamshed Khan [protected]. please contact my No. at [protected].

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Nadeem ismail
, PK
Aug 14, 2018 6:28 pm EDT

Sir ma warid jazz call monthly pakage krta ho per package on nhi hota sara balance khtam ho gyta ha pta nhi asa q ha

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Tan208b
, PK
Aug 15, 2018 5:37 am EDT
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I live in askari Towers 2, DHA 2 Islamabad. Kindly look in to poor coverage in this area. Call conversations is weak even outside the flat. My no.[protected]. [protected]. [protected]. Kindly help.
Regards

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12:52 pm EDT
Resolved
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Jazz (formerly Warid Telecom) very poor load service

Respected Sir,
With due respect that i have your easy load sim but i m very dis heart from your team work.i m wory bisides you.i have a stationery shop and also have all easy load sim and setisfy all cellular company accept mobilink.your one employee which name Mr.Toufiqu work in my area korangi.4.his works ia very poor.He doesn't come regular.In sahab ko me last 4days se call kar raha hon.Lekin ye meri shop pe nahi arahe hen or meri call bhi dis connect kardete hen.plz ap fori action len or mera masla solve karen.
THANKS
FARHAN AHMAD
AL HAMD GITF SHOP KORANGI.4

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4:46 am EST
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Jazz (formerly Warid Telecom) wrong issu sim

Aslam o alakum

Sir I complain that my jazz sim [protected] . my sim has sales mobilink franchies an other person i has used this sim from 3 or 4 years ago i has complain 111 and [protected] mobilink office and give him total verification and by 80 rupees and his time .new sim issu to me (imsi no [protected] | [protected])but this sim has stolen two days ago
(old imsi [protected]) package plan jazz budget) old user name abdul kareem asif, cnic no [protected]) ptcl no [protected]) address family qwter no 16 mohalla thana civil lie nazd lahore zoo lahore) has stolen another person I complain 111 but no response kindly talk me senior officer of 111 My no [protected]

dear sir i have a poor person i have not a lot of money ant time kindly help me .
thanks
abdul kareem asif
[protected]
cnic no [protected]

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Qazi Mobiles
, PK
Jun 20, 2011 8:32 pm EDT
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sir Give me easy load Sim but Jazz company vehari no porwide sim plz company as soon as posibal Infact this comany Loss

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4:06 pm EST
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Jazz (formerly Warid Telecom) - sim block

sr our sim hase been lose..15.12.2010...i am worry.please block my sim03014142694..my name is Muhammad Nawaz ..my cnic No..[protected]

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3:31 pm EST
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Jazz (formerly Warid Telecom) SIM Blockage

Hi, I am one of Chartered management accountancy student in Lahore. I am user of Jazz since 1997 and have golden number which is [protected]. Since this year july 2010 my number was transfered without my permission to another person on the mobilink system and my sim was blocked. Due to this i was very upset, and went to mobilink office lahore in gulberg. Their customer service manager said it is nomal routine case for us. I was surprised it was corruption case it was the matter of security of my data. But he said we shall activate your number with your name and issued me new sim. I am still having original simcard. He said they will send complain to their executives about who did this on system. But after 4 months it happens again. My new simcard again blocked and i am assuming it is same story.

Some one could help me where should i go and what should i do. Their customer service team in Lahore is not offering good service in this regard. I am very upset please help me.

Best Regards.
M Shahid

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qpzm
, PK
Apr 23, 2011 3:50 pm EDT

Sir a jazz number tease me on call, please block this sim number #[protected]

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M.Riaz
, PK
Jul 23, 2010 5:04 am EDT

http://customercare.mobilink.net/

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nokia3
, GE
Jan 09, 2011 9:12 am EST

my e mail is tamuna.papuashvili@yahoo.com

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nokia3
, GE
Jan 09, 2011 9:11 am EST

i have reseved sms to won two million euros, in the nokia worldwide promo please help me what to do...i live in georgia my tel number is [protected]

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8:38 am EST
Resolved
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Jazz (formerly Warid Telecom) lost my sim and please block it

i have a problem because i lost my jazz sim and i want to block it please sir my number is [protected] and my nic no. is [protected]

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Yusf
, US
Apr 21, 2022 9:58 pm EDT

Lost my jazz sim please blocked it.. Number is [protected]

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isha ch
, US
Dec 10, 2014 8:31 am EST
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my number is [protected] i have lost please block it

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Janiimran
, SA
Oct 14, 2014 4:43 pm EDT

My sim i. block plz open [protected] . My id no is. ( 3650_[protected] )

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Janiimran
, SA
Oct 14, 2014 4:40 pm EDT

My sim is block plz open

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Janiimran
, SA
Oct 14, 2014 4:34 pm EDT

Mari sim on nahi ho rahi soudi aribia main kia kia jaye

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mudasasar
, PK
Aug 16, 2014 5:15 pm EDT

This. is a terrorist Harming Pakistan [protected]

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qader khan
, PK
Jun 23, 2014 7:40 am EDT

salam...

sir mera phone ghom howa ha plz usy block kar do qmobile ta noir A2 plz sir us ma mera data ha

ya us phone ka ime no. 1.[protected]
2.[protected]

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zumar atta
, US
Jun 02, 2014 2:33 am EDT

My SIM card has been lost now I required a new SIM card of no as the previous card has and block my previous no.

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nighat pervin
, PK
May 27, 2014 6:16 am EDT

i have lost my sim [protected] please block it my id no is [protected]

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nighat pervin
, PK
May 27, 2014 6:13 am EDT

please register my moblink sim o3o3o628717 my id no is [protected] please please my name is nighat pervin

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2:39 am EDT
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Jazz (formerly Warid Telecom) not telling the no's issued on my cnic.only no of connections inf they give

i m a student of MBA Marketing.i hv just confirmed from PTA that how many connections are issued against my cnic, jazz=7 warid=9 zong=5 .But the problem is that i visited the concerned service centres of operators, they are not telling the numbers which are issued against my cnic, they r just giving no of sims not the no's of that sims.i wanna know the no of each sim.plz say them to change their policy.lots of other customers have the same problem.

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Syed Irshad Shah
, US
Sep 03, 2023 11:20 am EDT
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There are a lot of problems in Mirpurkhas city specially in our area Gulshan e hyder colony and Gulshan e rehman near Jeelani house

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Mohaasin Irtaqa
, US
Jan 10, 2023 4:14 pm EST

have 03 different numbers, called several times on the helpline and requested for the change of package, update the billing info but no one is caring, and no one is ready to assist.

one of the most of pathetic network.

Mohaasin

[protected]

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Tanveer Ahmad 9658
, US
Oct 18, 2022 10:27 am EDT

Balance Deduction without any information.

my due balance always got deducted within next few hours or days.

if i am using any package then why my remaining balance is deducted ?

I haven't availed any daily or monthly service like ringtone etc.

please let me know why my remaining balance got deducted ?

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usman sarwar
, PK
May 09, 2020 11:55 am EDT

dear sir,
my postpaid no is [protected] from Warid postpaid converted. 1st may are incoming calls received but outgoing calls not activate.three times complaint help line [protected] but not action my complaints. please my complaints solved. thank you.

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Hassan Jutt
, US
Aug 26, 2019 6:12 am EDT

I have called several times on customer services letting them know that my 4G/LTE services are not working. They tell me that these are active but still my internet is not go up from 3G. Please resolve this issue ASAP & let me use my 4G/LTE services. I am sick of calling customer services again and again. I want a solution now not any lame excuse.

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Rizwan Younis
, US
Aug 19, 2019 5:47 am EDT

Weak or no signal coverage of warid in Bismillah Housing Scheme Manawan Road lahore

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Sunny Sardar
, PK
Aug 06, 2019 11:26 am EDT
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Main ny taqreban 12 Henry phly jazz/warid ke sim lii hai Jo abi mobile main on kii hai par wo service Ni deti

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Muhammad saleh
, PK
Aug 04, 2019 11:53 am EDT
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I want to complain that previously I take a number of warid [protected].after using some times I convert that number on zong but still that number showing on pta on warid.please update it

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Ali Chohan
, US
Jul 27, 2019 6:11 am EDT

Networks problem
not incoming and outgoing
Plz solve the problem

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Infinix123
, PK
Jul 24, 2019 9:50 am EDT
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Sir main new 8 ball pool kids super offer purchase kids but balance cut gaya offer purchase nails hoi give me my balance back or give me my offer .
Thanx

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Contact Jazz (formerly Warid Telecom) customer service

Phone number

+92 111 300 300

Website

www.jazz.com.pk

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