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Jazeera Airways / online booking

1 United Arab Emirates
Contact information:

I had booked tickets online for travel from dxb to cok. Unfortunately, we needed to change twice - first time I tried through the site, it didnt work but since I had left it till before 24 hours, thought it was my fault & went through the dxb dnata office to get it changed which cost me aed 240.00 + credit card charges extra. Again I am having to change, but the website issues are continuing. Long e-mail correspondence with helpdesk@jazeeraairways.com is going on, but no help so far.

Please advise how I can safeguard myself as my travel date is on march 10th & if I dont change I will lose the total fare of aed2496.00 and if I change through dnata I will need to pay the aed 270.00 again which I dont want to.

Is there any complaint forum, consumer court etc. That will help.

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