Toyota
reviews and complaints

I bought a Toyota Hilux Pickup in June 2007, by March 2009 i had the following problems
1) No Clutch (Clutch worn)
2) Clutch Cylinder worn
3) Airbag warning light appearing
4) Hole in Oil Filter causing oil to leak from engine
5) Seals in other areas worn
The veheicle was taken to Toyota Jamaica and they repaired the veheicle and i had to pay for everything except Clutch Assembly.I think this is unfair and i got a Veheicle which is not typical of Toyota Manufacturing Standard. I am dissatisfied with the performance ofthis veheicle

I am a client of your esteemed company and bought a Camry GLI 2004 car from your agents M/s Abdullatif Jameel, Khurais Road, Riyadh, on [protected] under installment scheme under which transfer of car is done to the client at completion of the installment payment. Unfortunately, I was obliged to discontinue payment of the installments due to the following problems with the company:

* The first problem:-
The car had several mechanical defects including oil leakage from the engine. I had to take the car to the maintenance department time and again, but instead of fixing the problem, they just told that it was minor problem and was not dangerous. The said problem got worse during the next 4 months of my using the car. On 26.7.2005, I took the car again to the maintenance department and I was told the oil leakage was of serious nature and the engine needs a complete overhaul. It was really upsetting due to the fact that before this, the maintenance had always said that the problem was minor only. In the earlier instances, either the car was not checked thoroughly or I was given a wrong statement.

* The second problem:-
The window glass of my car was broken by some thief, and it got the window temporarily fixed from an external mechanic due to the reason that the incident happened on a Friday and Toyota maintenance department was closed. The next day, I took the car to Toyota maintenance and I was informed the window machine needed to be changed and its cost would not be covered under warranty. I was puzzled to know that only engine was warranty covered and nothing else in the car.

On 06-08-2005 I sent a complaint to the manager of Khurais branch but unfortunately no solution was found. Instead, the complaint was referred to the rental department manager but I was not able to get any response from him.

On 29-08-2005 I sent a fax to the company general manager but ironically found out the fax number give to me by the company employee was wrong!

On 04-09-2005 I sent the complaint to the general manager of the company by the mail and next day a person name Mr. Hassan Yamani called me and said that he was the sales general manager in rental department. He asked me a few questions and then said he will talk to the Khurais branch manager about complaint, but later on, there was no contact by him whatsoever. I sent the complaint to the general manager, central area, but to no avail at all.

After passing of two months, I started another effort to get the problem resolved. I received a call from the company’s collection department. A person named Mohammed said that repayment of my 2 installments was overdue. I tried to explain to him about the car problem but he said he was not concerned about that, and I must pay the installments. I told him that I will only pay the installments when a solution was found for my problem. That person started threatening me, saying that if I did not pay, he will file a case in the court against me and he would eliminate your functional future, and he would get me terminated from my job, and he would get me imprisoned. This person’s attitude was extremely rude and insulting which does not suit at all for an employee of an esteemed company like yours.

On [protected] I sent a new complaint to Mr. Saad Al-Ghamdi by DHL (consignment # [protected]) but there was no response to that from the company.

After passing of 6 months of suffering, I received a letter from my employer’s HR department that they had received a complaint against me from Toyota about non-payment of installments, so I should either pay the installment of it would adversely affect my job career. This was like jeopardizing me image in the eyes of my employer. At the same time, I received a letter from the company about hearing notification in the court on 17.11.1426. I appeared in the court but your company’s representative did not show up. I got a confirmation letter from the court to this effect.

On 27-03-2006 I sent a complaint by e-mail to the company and a person Mr. Tariq Al-Shawa called me and said he would set a meeting between myself and the rental branch manager and the maintenance branch manager for the solution of the problem. I went for the meeting but unfortunately, no solution could be reached. Mr. Tariq suggested a solution to satisfy both parties that a 2006 model car could be given as replacement but a payment of SR 16, 000 was to be made. I offered to pay SR 10, 000 then and SR 6, 000 later with installments. He agreed and said he will raise the issue to the public administration in Jeddah. After a week, Mr. Tariq contacted me and said that the administration department agreed on the solution. I express my thanks for the cooperation extended by Mr. Tariq. Later, I was contacted by the branch that I should approach them to get a new car as all formalities were complete and the car was ready to be picked up. I went to the branch, ready for payment through credit card, but on reaching there, I was told that the car was at the port and will be delivered to me as soon it was received. This was repeated 3 times, wasting my time and adding to my agony. Finally, I was told that it was not their business and I should go and see the rental department.

On 13-10-2006 I sent a complaint by mail to Mr. Faisal Abdulla the General Manager of the in the Kingdom and Mr. Tariq Al-Shawa contacted me again and said he would fix a meeting with quality service department manager. In the meeting, the service quality manager said he would find a solution for the problem but two days later, Mr. Tariq informed me that my request was rejected by the administration department.

On 20-11-2006 I sent an e-mail to [protected]@toyota.jp and on 28-11-2006 I already received the following e-mail from TMC CR Division.

“ by Mr.Kazunori Harada (General Manager of Overseas Operations Dept.) as per the below his massage:

Dear Mr. Al Ghamdi:

Your e-mail message of November 22, 2006 addressed to
[protected]@mri.co.jp has been forwarded to us for reply. We are sorry to learn of the situation you have encountered.

Please be advised that ABDUL LATIF JAMEEL IMPORT & DISTRIBUTION COMPANY LIMITED whom you may have already contacted is responsible for servicing all of our products in your country. In order to ensure a thorough review of the situation as described, your concern has been referred to ABDUL LATIF JAMEEL IMPORT & DISTRIBUTION COMPANY LIMITED. You will be contacted by that office in the near future.

Thank you for taking the time to write and bringing this matter to our attention.

Best regards,

Kazunori Harada
General Manager
Overseas Operations Dept.

On 28-11-2006 I already received e-mail from ALJID-CRM (Customer Relations Management) as per the below massage:

Dear Mohammed Ghamdi,

To-Day only we receive letter from TMC which you send Complaint on 22nd Nov 2006 by through Ur email.

We would like to know your mobile no and which place your and which car, which model etc... Where you make a service your car.? We need some details from your side appreciate if you can.

Waiting for your reply and of your above request. Thanks.

You can reach us through
ALJID-CRM (Customer Relations Management)
Jeddah – Al Kumrah (South Chorinche)
Tel No: 02 – 6083333
Ext: 5709 and 5710 or
Toll free No: [protected].

On 28-11-2006 I sent to them the full details of the problem. From this day till 29.1.2007, I did not receive any response from the company.

On 29-01-2007 I received a call from Mr. Alaa of your Public Administration, Customers Relations Department and I wish to express my thanks for the same. Mr. Alaa asked me a few questions and then informed me that Contract of the rented car has been cancelled by the Administration w.e.f. April 2006 as the Company had the right to cancel the contract without knowledge of the client.

On 10-02-2007 I went to the head office in Jeddah and I met with Mr. Ahmed abuzar and he said to me send me the full details of the problem to his email ([protected]@ALJ.COM). I sent the details as per his request and from this day to 29.03.2007 I did not receive any reply from him.

On 23-04-2007 I sent a complaint to Mr. Saad Al-Ghamdi by e-mail ([protected]@ALJ.COM) and from this day to 12.06.2007 I did not receive any reply from him.

On18-07-2007 I sent a complaint to Mr. Faisal Abdalla by e-mail ([protected]@ALJ.COM) and the same day I received reply from Mr. Jun Avelino – Office of Faisal Abdalla by e-mail ([protected]@ALJ.COM) as follows:

Dear Mr. Mohammed,

Kindly be informed that Mr. Faisal is still out of the country until early next week. However, he instructed us to have your case referred to the appropriate department of our company to urgently look at the matter with the end view of resolving the same soonest.

Kindly note that as per our record, this is the first time that we learned about this case. Please be assured of our immediate action on the matter, as per instruction of Mr. Faisal.

Thank you and regards,

Jun Avelino
Office of Faisal Abdalla

On18-07-2007 I sent again the complaint to Mr. Faisal Abdalla by e-mail and the same day I received reply from Mr. Faisal Abdalla by e-mail ( [protected]@ALJ.COM ) as follows:

Dear Mr. Mohammed,

Please be advised that your problem has been solved, and we have delegated Mr. Magdy Hassan, the Central Region Customer Relations GM to sit with you to finalize it.

Thanks & regards, , ,

Faisal Abdalla

"من نحن بدونكم"
“What would we do without you”

On 12-08-2007 I already received a call from Mr. Tariq Al-Shawa and I set a meeting with Mr. Magdy Hassan customer relations general manager in the Central Region, attended the meeting was to discuss the complaint has been reached is that the company will be to take me compensation of financial, but the amount has been set, said Mr. Magdy hassan he will be send email to Mr. Faisal Abdalla to take to his approval for the compensation.

On 15-08-2007 I already received a copy from the email Mr. Magdy Hassan by e-mail ( [protected]@ALJ.COM ) to Mr. Faisal Abdalla as per the below massage

Dear Mr. Faisal

As the authority was given to me to solve the guest complain I would like to inform that it is already solved as the agreement with guest to have amount (20, 000 SR) only twenty thousand Saudi Rails. So your kindly approval is highly appreciated

Magdy Hasan
Q.C.M CENTRAL REGION
[protected]
What would we do without you?

On 15-08-2007 I already sent to Mr. Faisal two ideas to solve this problem as follows:

The first idea to give me new car from your agency and discount 20, 000 SR From the car price and pay the total remaining amount as installments.

The second idea which increase the amount that you will give me to 30, 000 SR CASH.

On 16-08-2007 I already received e-mail from Abuzar Ahmed Syed by e-mail ([protected]@ALJ.COM) as follows:

Dear Mohammed,

The final is to take the amount of SR 20, 000 thru our Central Region office as I told you before, therefore please keep your communication with them only.

Thanks & regards,

Faisal Abdalla

On 18-08-2007 I already sent to Mr. Abuzar Ahmed Syed as per the below massage:

Dear Mr. Abuzar

Thank you for the wonderful style in the response.

I went to your office in the region and their demanded a new car, the opponent of SR 20, 000 and the installation of rest, but they said for me I in the Black list at the company and this because of the procrastination of company of me and they can not give me the car.

The wish the response to solutions offered to you before from my toward and ending the problem or that. I will force that I demand all of the sums and the compensation about the procrastination and the insult that it faced from the company in my giving my right.

Note: I cooperative with you up till now then. I hope the response before you as soon as possible.

Regards,

On 18-08-2007 I already received e-mail from Abuzar Ahmed Syed by e-mail ([protected]@ALJ.COM) as follows:

Dear Mohammed,

Please be advised that this story is over, and we do not have any thing to add. So kindly finalize your issue with our Central Region Office as per agreed and please consider this as the final closing of your problem.

Thanks & regards, , ,

Abuzar Ahmed
For Faisal Abdalla

On 18-08-2007 I already sent to Mr. Magdy Hassan as per the below massage:

Dear Magdy,

Till now we didn't solve the problem, kindly reply your decision with accept or reject about the solution I have provide you with.

Best Regards,

On 20-08-2007 I already received e-mail from Mr. Magdy Hassan by e-mail ([protected]@ALJ.COM) as follows: (Is this the way is a threat?)

Dear Mr. Mohammed

The final call is yours as Mr. Abuzar say before to except our maximum limit to delight you and today is final time limit for you

Magdy hasan
Q.C.M CENTRAL REGION
[protected]
What would we do without you?

On 12-09-2007 I sent a complaint to Mr. Mohammed Jamaal by e-mail ([protected]@ALJ.COM) Copy to ([protected]@ALJ.COM) and from this day to 02.11.2007 I did not receive any reply from him.

On 03-11-2007 I sent the same e-mail to Mr. Ahmed Oman by e-mail ([protected]@ALJ.COM) and from this day to 16.12.2007 I did not receive any reply.

On 17-12-2007 I sent a complaint to the Japan Office by e-mail and from this day to 15.03.2009 I did not receive any reply from them.

I have been sending complaints and chasing up to get solution for the problem. I have been visiting Toyota agents in Saudi Arabia but without any positive result. For your information, during this period, I spent more than SR 100, 000 on rental cars...

I will be looking forward to receiving your response and I would highly appreciate to your support to resolve this long the pending issue.

Best & Regards,

Mohammed Al-Ghamdi
Email: [protected]@shb.com.sa

Toyota lottery scam

A lady call susan lee will contact you and ask you to call the following person
Mr vander bourgh

But when you call mr vander bourgh, you can know immediately he is a african. he cannot tell you where he is located, except he is in guang dong, and tell you in order to receive the funds you need to pay for clarence documents. he also tell you, you can come to guand dong.

The truth is guang dong is a vity and has many district. you can check on the internet where the location of citic bank. do not believe the mr vander bourgh. he is a scammer. he do not know anything about guang dong.
Here his contact

Desk of mr vander bourgh

Fund manager
> telex transfer section
> citic bank of china
> guang dong
> china
> email; [protected]@citicbk.net
> tel; 0086-[protected]
> do updte me please when your payment is effected
> susan lee
> national trustee finance
> guangdong china
> tel= [protected]

Managing director toyota motors
Dear sir,
As a senior owner for toyota cars, currently I had toyota corolla 2008 purchased as a new car from toyota egypt. iam proud to be an owner for toyota prestigious car and I encouraged many of my colleagues to have toyata cars. as a medical doctor I need a heavy duty car and no doubt that toyota corolla was my perfect choice.
Recently I visited one of your service centers at cairo at your new centre (al qahira al gadida) for a gear box hanging –mmt - (more than 5 times). my current meter reading is 25.000 km as of 15th february 2009. this was my 5th visit for the same problem, I own the car for 6 month, and more than one month the car was in the service center for the same problem that affected me economically and psychologically and of course it affected the reputation of toyota.

As per current company regulations am still under warranty period. I did inform the reception engineer about complete hanging in gear box. service center customer coordinator informed me that the car seems to need a gear box replacement and control unit replacement!
This was a real surprise to me sense the car is 2008 model and the meter reading is only 25.000 km and all previous maintainance were done through authorized toyota service centers. this affected my confedence about toyota.
Certainly iam still under warranty period, and my car is still at toyota service center since 15 th february 2009. it seems that they failed in fixig the problem as it reoccur more han 5 times in the last month. and it's not my guilt to have a car with factory default. my compensation is to have a new car not a fixed car, and to have compensation about the financial and psychological damage that affected me. I choose to buy toyota for it's good reputations but it seems that I was wrong? so please stand by me and bring to me my rights.
Toyota corolla 2008 with 25.000 km and regular maintainance and have a contous unsolvent problem in gear box?. I trust this is a very serious situation that affects toyota reputation that reflected with a real surpurise to me and my colleagues who owns or who is planning to own toyota cars.
Iam bringing this critical situation to your kind personal attention and really iam suffering from the recurrent problem in the gear box, in my car that seriously affect my daily obligations as a medical doctor,
Your early feedback is highly appreciated,
Sincerly yours,
Dr. mostafa hamed kadry

Toyota corolla 2008
Plate number: kliobia 393101
Mobile: 002 [protected]
002 [protected]

Purchased a used vehicle from this dealership, advised the salesman that there was something wrong when I put on the brakes before I took it home. He just blew it off told me it was probably just rusty brakes from sitting for a while. So, I gave it a week to see if it would get better; it did not. Went back and even though I had a 90 day warranty, I had to pay a $50 dollar deductible and $70 to have an alignment after the work was done. Turns out the lower arm on the suspension had bad bushings. This is not the half of it though. After my daughter took it down the first time, they had to order the part. She had to come back the second time and then was told that they ordered 2 of the same part, needless to say this ended up in a third trip. Do you think they offered to compensate me for this waste of time and gas? I live almost an hour and a half away from them. They could care less about me now that they had their money for the sale.

I bought a car a lipton toyota for export.
I payed in cash.
They always were delaying the delivery, we always had to get new documents / insurances /... When finally we go the car after a 4 week delay, the 4x4 gear know was missing.
I wonder what other suprise we will find when receiving the car...
Do not understand me wrong, I have 30 years of happy toyota experience. They just give toyota a bad name.

Beware Findlay Toyota in Las Vegas attempting to make up for poor auto sales by not honouring extended warranties! I have NEVER had a positive experience with this dealership. The most recent - a Toyota Avalon with 36, 000 miles blowing black smoke. They have had it for 8 days, are avoiding phone calls, other than one to say we had to provide them with all oil change receipts, and another to let us know that Toyota corporate HQ had not yet given them permission to open it up... suggested we came and get it and bring it back on the one day a month a field rep is there. What gall!

I purchased new a 2007 Toyota Tacoma 4x2 5 spd from Ventura Toyota without incident and very happy with the truck and dealership. Until a few days ago while having it serviced the tech performing the oil change informed me that i had a significant transmission leak, in which i observed. I stated that i will go first thing in the morning and have it looked at, at this time a 2nd tech over-hearing our convesation said "good luck" with those guys! I interned for Ventura Toyota and they hate warranty work!. He added "just a heads up" they will try to get out of it. So i call my salesmen in which i chat for minute and explain my situation and who was the service manager to deal with. So, i contact service and talk this guy and all sounds upbeat, until we meet in person. They had asked me to just hold tight while we get it up in the air and see exactly what is wrong. In 20 mins. the srvc. mngr. comes back and says" We've got a problem here! Who is your mechanic?" I then asked why is there a problem? I have the truck lubed, oil, and filtered by a local, licensed company that is nationally known. Why! He proceeds to tell me that he's very sorry, but we cannot warranty this transmission! It seems YOU or else YOU had someone remove this transmission and it even looks like it has been taken apart! Unbelievable! and complete nonsense. I asked WHY! would i touch it when it's fully warranteed, it's only got 14k mi. on it. He then informs me that a certain person will inspect the tranny and make the final decision tomorrow, and we'll give you a call. This seems to be a long running, and ongoing, unethical protocol followed by their service dept. and should be made aware of for current and future owners.

I traded in my car and I brought a copy of my credit report showing how high my score is, they said that they didn't use the fico scoring, they used the beacon scoring and that my score was much lower with beacon, and I would have to pay a higher rate. They quoted me 439 dollars monthly on a 16k car.

I have some finance experience and knew the payment should be no higher than 350 and said I was leaving. Then they lowered it to 350. They only had one finance agent available and we had to wait until 1 a.m. to meet with him.We took the new car home and were going to return the next day to get the trade in to have a stereo swapped out.

When I got there they told me they had moved it to another lot because they were having a problem with employee theft. So I drove to the other lot and picked up the car.

on the way home I got on the east west expressway and I realized I had moved my epass to the other car. I went to get some change to pay and realized that all of the change and money in my car had been stolen, and I got a ticket for going through a toll without paying. I then noticed that all of my cd, s and several other items had been stolen.

I returned and informed the salesperson and he said they would take care of it, but he had to talk to his boss. He came back and said that they decided to do nothing and that there was no problem with employee theft. I reminded him that they said they had moved the car because of employee theft problems, and they denied this. then they proceeded to accuse me of taking the roof rack off of the trade in, I showed them pictures I had taken the day we traded it in proving there was never a roof rack. These people were nasty and I will NEVER STEP ANOTHER FOOT IN THIS STORE.

WARNING. DO NOT DEAL WITH THESE THIEVES!

I found a car I was interested in at this dealership that showed up on cars.com, autotrader.com and the dealer's own website. Since I live an hour away and would have to take special time out of my day to go down there, I called ahead of time to make sure that the car was still there. The guy who answered the phone said that they did still have the car, answered a few of my questions about it and I ended the call happily by letting him know I'd be by the next day to look at the car. The following morning, I went to the dealership only to be informed that the car had been sold three days previously! They did try to sell me something else from their very limited used inventory. I can only assume that the person who lied to me over the phone just wanted to get me down there to sell me on one of their other cars. I was very, very unhappy and will never do business with this particular dealership. I advise you to check and double check before you go to Bill Penney for anything.

The said toyota authorised delivered an used and seconds car instead of a brand new untouched car.

Please confirm this seconds car rejected by toyota qa qc department / poor product / major technical defects.

Car deatils : vin. jtebl 29 j [protected] / model 2008 trj120l - gkpekv / plant - a 51 /engine:2tr - fe 2694 ml.

1) is it seconds car. confirm with proof details
2) car details like model no /chassis no / etc in black plastic colour with "s" mark instead of aluminium metal sheet
2) replace this bad product immediately.
3) if needed, all photographs of defects and complaints will be sent either by e mail or fax or post on request.

Please reply me on my email id — [protected]@yahoo.com

I saw a 1998 4 Runner advertised online and test drove, told the salesman I wanted to take it to a mechanic to have it checked out. Salesman told me that I would have to fill out paperwork (1 hour later), takes me to the finance department, says I would have to leave a check for their price including TT&L; and I could bring back in 24hrs. Come in next day to do the same, new finance guy says I can't do that, that they have to take to dealer & salesman says ok. Next morning salesman calls me and starts gripping and calls & grips out my mechanic; 3 sales mgrs call me with no answers, till last one says they sold it to someone who did not want to take it to mechanic, even though I had filled out all paperwork and offered payment twice. Last sales manager very rude to my wife on the phone. I would definitely stay away from these low life professionals?