Jane.com
reviews and complaints

I ordered several pieces and 3/4 were poor/awful quality (extremely cheap) and I'll fitting. I contacted customer service immediately to start the return process, come to find out they're less than thrilled to help. I've sent multiple emails to them asking for help and corresponded with several different ages. The last email I sent was asking them to complete the return process, their response was "it's past the return date… " You have got to be kidding me! I've been trying to get a return soon as I receive the items and they're too lazy to do anything about it, and now They won't help.

Bottom line, DO NOT BUY FROM THEM! My next step is to contact BBB!

I ordered two Christmas ornaments through Jane.com on November 30, 2017. My order number is listed in the subject bar above. These are listed on Jane.com by a seller called Le Chic Monogram. I never received my ornaments. There is a tracking # through USPS but it says they are still waiting for the item. I've contacted the seller and Jane.com multiple times and no one gets back to me. I'm super angry as this was supposed to be a Christmas gift for my friend. At the very least I would like my money back. They can't just steal money from me and give me no product in return. This is really infuriating!

I ordered a vest from Piper and Co on November 29, 2017. I have yet to get my order or hear back from the shop when I contacted them, multiple people have had the same problem with this shop as well lately. The only update I have is that the ups is waiting for the package. Please help in resolving this issue. Jane.com is a great website there is just this bad shop on there that won't help anyone out with their order and have already taken the money for it.

I order a personalize bracelet (2) from [protected]@bhsilver.com. It shipped out on Dec. 1st. I can NOT track my package because it said it hasn't be uploaded for usps! So I contact the seller cause thats what usps said to do and he will not respond to my emails. It said my package would be delivered the 6th so I have been emailing him since the 6th with no response. Please him get a response where my package is or please get me a refund!

Please can someone help me! I'm trying to login and I forgot my password and i'm trying to reset my password but it's not letting me!
I have tried many different ways to so how reset my password but i'm having no luck! I want to order christmas gifts but I can't because I forgot my password and it want let me reset my password! Can someone please help me resolve this problem!
Very frustrated!
Heather sanders

I bought a gift card for my secret santa at work Today, I had the gift card emailed to myself so that I could print it off and give it to her. instead I received an email with only a picture and no code for her to redeem her gift card. The money is out of my account and now I have no gift card. This is my first experience with Jane.com and I am extremely disappointed.

I'm a teacher and my team (7 of us) ordered a custom tribe t-shirt. My order number is [protected].

We all received our shirts and the sizes are way off. I ordered the ladies fit t-shirt in a small. It is very baggy and it is not a fitting t-shirt at all. The shirt does not fit the way it is pictured on the website at all. I am 5'3" and 125 pounds. I've always ordered a small and this shirt is just way too big to wear without it looking sloppy.

I'd like to request a refund if possible.

Thank you for your time!
-Diana Stepner

Baggy website. Couldn't change my address to the new one. The website kept showing my previous address.
It took me too long to find any way of contacting them, but I did. They transferred me to the representative who could resolve it. I was said to send my new address to her and wait for her confirmation, after this I could place my order. Nobody replied. I waited for one day, two... I called them willing to find out what was wrong. They said that my order was sent! to the old address of course.
Thank god I know who lives there, I called her and she will resend my package to me.
But the Jane itself is a piece of crap. Never buy from them.

I purchased a dress (Stripes & Dots Chiffon Dress) that is way to baggy. Not appropriate to the size indicated. I requested a refund or exchange with the original seller, but I never heard back from them. I emailed them weeks ago. This will make ot more unlikely that I make an online purchase from your website again. I would still like assistance getting this refund or return processed. Please help so that this experience doesn't leave a bad impression on me for future purchases.

Thanks!

-Tia Larsen

Ordered several items from Jane and did not receive my tracking number. Contacted customer service and they promised to send me one. I finally received my tracking number about three weeks later and the worst part was that it was not working and had nothing to do with my order! Contacted them again and they said that it was a mistake and promised me another one and after that they just disappeared. I still have no tracking information and I have no idea where my order is! It seems like these guys just scammed me and took my money! Do not do business with this fraudulent company!

We ordered several items from the company www.jane.com. The delivery was late and the seller really badly packaged the stuff. The whole order was ruined and already was inadequate for the usage. We tried to get compensation or anything from the seller, but of course he refused and started to tell some nonsense. Don’t trust them and be ready that you will get awful items from these people.

I ordered sweater and tunica from the company www.jane.com. I was shocked and disappointed in the provided services. I got the order, but these two things looked completely different as on the website. As well as the sweater was torn in two places. I took pics and sent them to the seller, but she replied that the quality of pics was horrible; therefore they couldn’t return money or provide any compensation. The worst company and services.

I found good deal on the website www.jane.com. I paid about $150 for the order and postage, but after 2 months, they started to take money from me. They took $150 more. WTF? I called to the company and asked to return my money back, which they took without my notice, but these ### only promised and diddle-daddle. So be careful if you use this website or leave comments if you have horrible experience with this seller.