Jaguar Luxury Hair reviews and complaints

And even though I have never met Janelle, personally, I do order from her 2 or 3 times a month for my customers over the phone. So I feel like I know her. I am pleased with and proud of her story, her company, and her products.

Oh..Yeah.. I am biased..I refuse to walk in and purchase anything from people that follow me in their stores. And talk to me like I am an animal. Some of you sistas can do it, but I can't. I challenge you to show me any group of people, Asians, Mexicans, Whites, etc that will go and buy their chopsticks, tacos, or guns from a store that treats us like we get treated in these beauty supply stores. So yeah I am biased.

Just keepin' it real

SoulSista1

Dear Janelle,

This is Jackie from Stone Mountain. My mama told me I just couldn't keep my tongue to myself. And she was right.

I just read through all the posts here about you and your company. And I have to say to you and everyone else, your products are great and your customer service is absolutely wonderful. I have been using them since 2008 Bronner hair show. You have wonderful products. OMG..No hair has lasted like your brazilian soft remy hair. No hair matches the texture of hair of women of color like the Jaguar Brazilian hair. Some of these women come into my salon and ask me to blend some of these other brands in and it looks like when Kunta met Becky. I have used every brand out there. And still do if the clients bring it in. If they ask me what I prefer, I always recommend Jaguar hair.

I am going to keep it real here. After reading these posts I am sure of a few things. None of these women bought the Jaguar Luxury virgin indian, the Jaguar Luxury Brazilian Soft or the your lace wigs. These women are lying with a definite purpose. Come on. One lady says she normally buys $240 a bag hair? Another said she has never been late on her rent. Please. And unfortanetly, I am sure that all these posts were made by African-American women. The 100% human remi straight and loose deep wave are good products for those on a budget. Your loose deep wave is the only wavy hair I have ever used that goes from wavy to straight and back to its original wave without any problems. Just like in fashion, you can buy a Ralph Lauren Chaps sport coat or you can buy a Ralph Lauren Purple label. All made by the same company but different products. These women kill me with '... I bought something at this price and compared it to my $240 a bag hair I usually buy...' (lmao). All my customers can't afford virgin indian or your brazilian or a lace wig, so they buy the straight or loose deep wave. And they are pleased with the value they receive. What is the truth is that you do provide a better value than what they get from the beauty supply stores.

Just keepin' it real...I met one of the owners, Vic. I told him at that time. #1 The koreans are not going to carry your products in their stores. #2 Black consumers are going to hate on you and your company extra because you are black. I have been in the black beauty business for over 20 years. I work as a platform stylist for the korean companies. And this i can promise you. When I had my own skin care line, the haters almost lined up to spew hate. No other group of people will do that to themselves like black people will. Don't forget they hated Oprah when she started. I was working for Tyler Perry when he started doing plays in Atlanta. They booed him. They booed Maxwell in Atlanta. Even Carol's Daughter, which is sold in Sephora now, still has a bunch of haters blogging about how they hate it. (Go Lisa)! You can't stop haters. They work overtime, punch in early, and don't leave for lunch breaks. Just like Oprah, you are going to have to keep moving forward and let them watch you continue to move onward and upward.

Just keepin' it real...If any of these sistas have been wearing hair for more than 5 years, they have worn some hair they didn't like. I want any one of them to show me a post they have made on another company or another brand. They can't and they won't. Each one came exclusively to post this 1 post about your 'black' company. Furthermore, I have used all the brands in my salon and on stage. You can find negative post on any and every brand you also find positive glorifying comments on. OMG. Some customers love Lugo's in New York and some post say it is trash. Each persons experience is going to be different. The Jaguar Remi straight hair has lasted some of my clients 3 or 4 weeks. That same hair has lasted some 2 to 3 months. It depends on a lot of factors that is not up to the stylists. If they want the miracle hair, they should pay the miracle prices.

Just keepin' it real...All these posts came after your company was featured in the Chris Rock movie. This I can promise you. They hate more when you are moving forward and past them.

Just keepin' it real...When I started my salon in Stone Mountain, I found that all the negative comments were being made by people who were in competition with me. I just kept it moving. And when I was featured in Essence, I just asked them if they needed a napkin to wipe the drool from their mouths.

Just keepin' it real...I can promise you..WHAT GOD HAS FOR YOU, NO HATER CAN TAKE... They are just mad that a sista is making it through this recession and they are not. They are just mad that you figured out how to break into the hair extension game when no other black company could. Tom Joyner Show, Michael Baisden show, Chris Rock Movie, Oprah Show, your star is rising no matter what the haters say. My baby Luther was booed from Appollo. You guys keep making quality products at great prices. I just looked through my email and see that I was order #107 in March 2008. My client just ordered online and she was order #3815. Over 3800 online orders and these 5 or 6 haters want to try to make it seem that this is everyone's experience.

Janelle, ask them if they would like some 'hateraid' to drink with that crab mentality they keep chewing on.

Just keepin' it real

SoulSista1

I ordered some hair from this website called Jaguarluxuryhair.com about 2weeks ago and I changed my mind the next day of my purchase. My husband and I spoke with a lady by the name of Janelle to cancel the order and she specifically told me that they did not charge our card. Our rent was do on the 1st of the month and we were short and that never has happened to us before, so my husband went to the bank to get a bank statement and Jaguar Luxury Hair has charged our card. So we called them back to inform them that our card has been charge and Janelle is still telling us that they did not charge our card but the bank teller is trying to let her know that it has been charged from them. Its been a lil over two weeks now and Jaguar Luxury hair still hasn't put are money back on our card... Please everyone be careful what you order on the internet especially JaguarLuxuryHair.com they are so unprofessional, con artist as well a scam.