Jade Bloom reviews & complaints 5
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oil order website customer service hair package received returned time bottle company perfume price seller trust certificate of analysis descriptions essential oils frankincense gcms reportsNewest Jade Bloom reviews & complaints
order hasn't shipped after a week, no reply to ticket created
Order #[protected]. I ordered 3 items a week ago and have not received the order or any shipping notification. I sent an email to customer service asking about the status of the order and have not received a reply. This is not the first time I have had issues with this company so I want to be proactive about getting either the product I ordered or my money back. I am actually leaning toward trying for my money back as they are not replying to my questions and that is a very bad sign.
The complaint has been investigated and resolved to the customer’s satisfaction.
never got free products for completion of course.
I completed the course for JBU. Upon completion, you are supposed to have earned points for free oils. I did not get what I was promised. When I complained, the customer service rep was rude and ignorant. I had placed an order. They took back points I had earned and canceled my order. I said I would go to the Better Business Bureau. They flat out said they did not care. Terrible company to do business with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Essential oils
I recently saw that Jade Bloom is giving away 100 Frankincense oils. This seemed like a scam to me, so I decided to look closer and here are some things I found.
https://www.facebook.com/jadebloomoils/photos/a.340231592810080.1073741828.331743173658922/651036335062936/?type=3&theater
1. According to their Frankincense Certificate of Analysis https://jadebloom.com/fileuploader/download/download/d/0/file/File-1454956380.pdf it expires in August 2016. That's less than 2 weeks away!
This certificate of analysis is exactly the same (just replace the logo) as their private label supplier and bottler "Health & Beauty Natural Oils" http://www.essentialnaturaloils.com/image/cache/data/Frankincense%20COA.pdf
They have an office in California, but you can call them to learn about their Private Label program. You give them a label design and they send you boxes of oils to sell. Almost all of their oils are distilled in India. However, to get the highest quality essential oils, they should not only be grown in the proper region, altitude and climate; they should also be distilled in that location.
2. They state that their GCMS reports are all done by a 3rd party, however their test was done on October 11, 2013 by their supplier in India http://www.essentialnaturaloils.com/frankincense-serrata-essential-oil
3. Jade Bloom states in their giveaway "FREE bottle of 100% pure Frankincense (highest quality in the world)", however this is Frankincense Serrata which does not come close to being the highest quality in the world.
4. Jade Bloom is a marketing company, not an essential oil company. They don't even write their own descriptions of the oils they sell. They just copied word for word the descriptions given to them by their supplier Health & Beauty Natural Oils (HBNO).
5. Jade Bloom recommends people use their oils internally, however their supplier states in bold letters "All products are for external use only."
6. Jade Bloom states in their Catalog that "we only purchase from those farms that we personally visit and audit on a regular basis". This is another lie. They don't personally visit farms and they don't even purchase from farms.
7. They also state in their catalog: "Yes almost all of our oils are distilled in our distillery." Sorry, but they don't own a distillery and they probably have never even seen it.
8. According to their Certificates of Analysis, many of the oils they are selling have already expired. Their Peppermint expired over 2 months ago https://jadebloom.com/essential-oils/singles/peppermint-essential-oil-therapeutic-grade-10ml.html
9. Their oil university deceives you into thinking they are experts, but these are just paid actors
10. They state that here that they are USDA Certified, but they are not... Another lie https://www.facebook.com/jadebloomoils/photos/a.340231592810080.1073741828.331743173658922/516039865229251/?type=3&theater
In short, a company can make mistakes and we'll forgive them. However, blatant lies and deceptions cannot be overlooked. If you like cheap oils and want to stick with Jade Bloom.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Jade Bloom legit?
Jade Bloom earns 100% level of Trustworthiness
Perfect Trust Endorsement: Jade Bloom achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Jade Bloom. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jade Bloom resolved 100% of 5 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Jade Bloom's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jadebloom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jadebloom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Jade Bloom have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Jadebloom.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Jadebloom.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Jade Bloom.
However ComplaintsBoard has detected that:
- Jadebloom.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jadebloom.com may offer a niche product or service that is only of interest to a smaller audience.
They sent me half-empty bottle
I bought oil and perfume from the company www.jadebloom.com. I got my oil, but the bottle was already opened. As well as someone already used oil, because the bottle was half-empty. I went to the website and told that it was too much, because oil’s price was rather high. The seller excused and promised to send another bottle of oil, but still nothing. Don’t trust to the seller.
The complaint has been investigated and resolved to the customer’s satisfaction.
Jade Bloom - They provided only half of order and only promised to send the second part
I ordered two bottles of oil from the website www.jadebloom.com. I received my order on time, but the package contained only one bottle of oil for hair. I returned to the website and asked if they could send me the second bottle. I was furious that they promised, but did nothing. I was sock of their promises, but they didn’t refund as well. These people are...
Read full review of Jade Bloom and 4 commentsRecent comments about Jade Bloom company
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