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Jackson Hewitt
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1.5 229 Reviews

Jackson Hewitt Complaints Summary

28 Resolved
201 Unresolved
Our verdict: With Jackson Hewitt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jackson Hewitt reviews & complaints 229

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K
12:40 pm EDT

Jackson Hewitt refund correctness, thoroughness and incorrect

Filed taxes with Jackson Hewitt in 2017 for 2016 taxes. Ismael filed incorrectly costing me 3k with the US government. Fast forward to 2018 and taxes filed incorrectly again. Was told by escalation dept I would hear from higher up. ( nothing). Getting tax attorney involved now. I can screw up my own taxes I don't need the professionals to do it for me.

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1:43 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Jackson Hewitt didn't get my tax I did in february

I didn't get my tax I did them at the end of February my name is tiara bovard my phone number is [protected]
Last 4 of my SS:6598
Who ever did my taxes put to the wrong account and I have received it and it's almost may . I would like to see my Taxs soon. My rounting number is [protected]
Account number is [protected].and the person who did it sent it to a different account

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Update by Tiara bovard
Apr 19, 2018 1:46 pm EDT

When I did my taxes with Jackson Hewitt back in February and it's almost many I haven't received my taxes and they put it in the wrong account and I'm really not happy with the service so I will be going with somebody else next year I hate Jackson Hewitt now

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10:54 am EDT
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Jackson Hewitt taxes

This is the worst experience me and my wife have ever had filing our taxes. We were in walmart in spring hill florida for five hours waiting and then working with a totally incompetent fool named iris. Not to mention rude. She told us that our pevious tax preparer did out taxes wrong and said we should have gotten money back. But when she completed the forms we ended up owing the same amount as the prior year. I had to go back the next day to give her some needed paper work. My wife called her and asked her if she needed to come back with me to sign anything. Iris said no. But when i went back with the paperwork i asked her if it was legal for me to sign for my wife. She said no, but dont tell anyone. This is very unprofessional. And just to give you an idea of what a creep this person is, i asked her if she would like a cup of coffee. She said yes. So when i brought her the coffee, instead of saying thank you, she just complained there was no syrup in it. So to make a long story short, do yourself a favor and stay away from these creeps

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1:43 pm EDT

Jackson Hewitt everything

Where to begin... I went to their walmart branch in Pikeville Kentucky in 2016, to file my 2015 taxes, which was the biggest mistake I have ever made. My wife and I sat there for a long time, and paid well over 300 dollars for our taxes, just to find out later we were being audited. Came to find out, the lady that did our taxes was recovering from a stroke, and entered a bunch of wrong information, even after I gave her every shred of documentation that she would need. We not owe the federal government over 2300 dollars. After contacting Jackson Hewitt, they are refusing to cover the screw up, and promptly told me that it was my problem, not theirs.

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12:09 am EDT

Jackson Hewitt 100$ gift card

Wen to Walmart was looking to purchase a 140$ tablet with the gift card and it didn't go thru at all they kept telling me the system denied the card
The gift card states I any Samsung tablet qualifies for this promotion and it was embarrassing having people wait behind me in line for the damn card not to go thru ... starting to believe it is a scam!

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10:40 am EDT
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Jackson Hewitt tax filing

I went into an office in Victoria Texas. We were out of there within 15 minutes. Our preparer didn't even explain anything to us. She put numbers in computer and said we owed $2, 000. The lady said she got off work at 4:00pm so she rushed us through but yet she had time to talk to her kids about school when they came in. I want my taxes redone with someone else free of charge.

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9:24 pm EDT

Jackson Hewitt tax return

They charge me 583.00 to file my taxes and they didn't informe about this charges until get my tax refund check.
They didn't inform about the extra fees charge if you don't pay upfront, they charge me an extra 60.00 and the lady didn't say nothing about this charges.
Manager was so rude and ask me not comeback again next year if I was not happy with the service.

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8:24 pm EDT
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Jackson Hewitt tax filing

I filed with jackson hewitt for over 10 years, taking the standard deductions. For my 2015 return the worker said that I should itemize. I said several times that I had no documentation or receipts. She assured me that I would not need any, so I agreed and filed an itemized return. I was since audited for this return and owe the IRS $1700. I contacted an area manager, Steve, in the Baton Rouge, Airline Hwy office. He told me that I signed the papers so it is my problem. I have no training in filing taxes, but shouldnt she have knew better? I did in fact sign, but only on her advice. And to be told that I signed, so it is my problem. How professional is that. And I now know that I am legally responsible for this debt, but should I really be? Is JH the kind of company to accept and condone these type of things?

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9:13 am EST

Jackson Hewitt numerous errors by tax prep

At the Jackson Hewitt located in or st Lucie on st james drive.Not only was my bank routing number entered wrong..thar was .y first reject then they do not know what the word dba stands for claiming that meant i needed two different w_2 s ..then they said my name did not match my as number..they not once it twice spelled my last name wrong ..my tax return was rejected 3 times.i played close to 500 for their services.Now it's still up in the sir.tjis has been goungbon since Jan 20.i feel it's unfair and I should not pay for their mistakes. Not one but several in this case.What can you do for me.I feel I should be compensated for this. Honestly Barbara Betancourt [protected].first time in 10 years I've used j.h this happens

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3:36 pm EST

Jackson Hewitt taxes

I went to Jackson Hewitt in New Castle, Delaware. I had advance then l had to go back at least 1 times for taxes then 2 other times amendments. I am not completely certain that things were done correctly. My concern is l switched to you guys from HR block but l am not certain this particular site was doing there job. They seem to get things confused alot.

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12:42 am EST

Jackson Hewitt poor management

I worked at Jackson Hewitt in Ocoee Florida for the last two seasons. The new manager in that office was very rude, did not respect her workers. She had two white ladies in her office one decided not to come back to the office for a second year because the manager stated that she was prejudice and did not like black people, the second one the manager she too was prejudice and was a drunk. When in fact the beginning of the 2017 season one of the head managers came to the office to change out a computer and found I bottle of Baileys under the managers desk and just stated you know there is no drinking on the job and laughed. Also the store manager had the employees push through clients taxes that received an advance knowing that all of the paperwork was not received so when the client came back in with the rest of their paperwork they were forced to do an amended returns and pay extra for that return.

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10:05 am EST

Jackson Hewitt cost of tax preparation

I got my 2017 taxes prepared at Jackson Hewitt in Douglasville, GA in December 2017. I received an advance for my taxes to get through the holidays and to take care of some things considering we were displaced due to the hurricane and winter storm. In my research, I found that I was charged a ridiculous amount for Jackson Hewitt's tax preparation services compared to other local companies. I was charged almost $600 for tax preparation when other franchises would have charged me $250. This has been my first time using Jackson Hewitt's services and I will definitely be my last. I am requesting a refund for excessive fees.

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6:47 pm EST
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Jackson Hewitt office culture

Though I enjoyed working at JH meeting new people, answering tax questions to ease the mind of a weary customer and even preparing tax returns brought education and knowledge from the best in the feild. However, being apart of a team that uses there authority to undermind you as an individual is not what I expected. I truly thought that every avenue I thought take to make the issues known and it resulted in my hours being massivley cut amd a tention in the office. Yet I want it to let someone know that I feel very disrespected becuase of the lack of communication and not given the opportunity to work. I hope in the near future noone else has the experience that I had workimg at JH Antioch.

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4:37 pm EST
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Jackson Hewitt funds not available through atm; customer service representatives not helpful

I was emailed that my funds were deposited to my account on 2/17/2018 @ approximately 4:30 a.m. I went to A.T.M. machine and inputted pin code; unable to get anything back. I made sure pin was correct, and proceeded to four different ones and said same thing. Contacted in person, was told system failure at 11 a.m. Called on phone several times and checked online account. System shut down and line busy all day. I was not able to pay bills, or take care of business that day.
Very unhappy customer
Shermonia Chestnut
[protected]@gmail.com

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6:09 am EST
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Jackson Hewitt 1040ez filed

Hi my name is Amber Hardin Johnson and I filed my taxes with your company yesterday 2/12/2018 at your Murphy, NC Service Provider in Walmart. I have an issue with the services provided to me. I sat for 20 minutes as Michelle Brooks and Kristy Ware did a standard 1040 EZ tax return. They never informed me of how much it was going to cost for the services and I never received a receipt. They informed me that I was going to be getting $2765 back, but after leaving and reading over my tax papers I saw that I was supposed to get back $3196. I went back today, 2/13/2018, and asked what happened to $400. She printed off a paper that stated it cost almost $400 for them to send my information to the government and that's what the government was charging to do so. This is untrue. The government doesn't charge anything to send in a 1040 EZ at all. I am a poor single mother taking care of 2 small children, ages 2 and 5. I should have been informed that I was going to be charged $400 for 20 minutes worth of work I could have done online for free! This isn't right! Please make this right.

Thank you,

Amber Hardin Johnson

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8:38 am EST
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Jackson Hewitt tax preparation

I had my taxes prepared with charges added I wasn't aware about and charges for questionable fees that I was lead to believe we free of charge. Very unsatisfied. I also do not believe that the tax preparer did file a tax form that should have been included. My tax return money is also no where to be found. It was sent to the serve card but it hasn't showed up in the account at all. Not even as pending. This is crap service and unfair policy for the misleading information and unrealistic fees with no explanation. I don't feel I owe you for a service because your service was not done correctly. Nor was this problem resolved with many numerous prior attempts to resolve.

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Update by Angiemaya
Feb 24, 2018 8:01 pm EST

Wow, I cant believe that she laughed at you. That is about as unprofessional as they come in my opinion. As for my complains I have requested a complete refund twice and have got nothing back. There was a lady I spoke with yesterday in the escalations department that said she was going to call back today to let me know if she had gotten any responses to my refund being refunds and go figure she never called. Best of luck to you. I will never take my services to them again. I canceled the serve card since it wouldn't even show transactions of any type because the tax preparer did not include needed forms of identification. I got charged $310 from Jackson Hewitt and $50 for the bank account I didn't even realize that I was opening. I didn't need a bank account, I was mislead through the entire process. It also tool a long time (hour 1/2 +) .

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AshPash24
, US
Feb 23, 2018 10:25 am EST
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I was also charged for extra fees. When I tried to pay for my fee he said no we take it out of the refund now. I said oh and went on my way, get my return back and its almost $300 less than what it was supposed to be. Called the office and the lady laughed at me when I told her what happened. she laughed and said " I doubt that is what he told you" when I told her he said they take the fee out of your refund now.

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11:14 am EST

Jackson Hewitt tax service

I was in need of a loan quick and Jackson and Hewitt was advertising the tax advance by using only my last pay stubs. Since I was desperate I took off work early to drive 2 hours from where I live because that was the closest location offering that service. Once I got there the woman was new and didnt appear to know to much. She was nice and friendly but I dont feel she was very skilled or informative. She had to have the other gentleman working there walk her thru most of it. After being there at the walmart location for about 2 hours they gave me the American Express card assuring me the money would be loaded. I went home feeling confident I did the right thing only to find out the bank denied the approval. So now I have no money and Im out the gas and some hours at work. Since I have bad luck I took and tried to forget it. Then $200 went on the car a few days later which was good but didnt make sense. Now Ive recieved my w2 and I forgot to add one. My car has been broken down now so I try to call them and there is no answer. I call repeatedly no answer. I call customer service they inform me my taxes were submitted without my w2 ever being there. so now the taxes are wrong. They tell me I have to go back to the same location to get them fixed. I drive my car because I have no option even thou it isnt running well. I get all the way over there on my day off and the older man working ignores me while he helps another man. After being there for so long I interrupt and explain they messed up and I need help. I go walk around walmart come back he is still with that customer. He tells me to come back tomorrow. I have to work tomorrow my car doesnt run well and I cant come back tomorrow. After trying to explain this I asked him for another office. He says I can go to Vallejo office and they could take care of my taxes. He doesnt give me the address or telephone number. He seems annoyed with me and so do the people getting their taxes done. I leave to go to Vallejo which is not the safest city. I have no idea where I am going and I get lost with car running like crap. I am alone pissed off and now I have spent more money on gas I didnt have. My taxes are not corrected and federal has gone thru. The state taxes where way higher then federal and there is a hold on them. this is a nightmare.

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5:59 pm EST

Jackson Hewitt service

The building was not in good condition. There were stains all over the floor, walls and doors. Not a good professional look.Got told to sign in and then waited over an hour to get help. Only one person was working. Then the lady that helped me look like she had an potty accident in her pants. I also never got the $100 for switching, i got my taxes done after it started. I called and she said there was nothing she could do since she sent in my taxes to the irs. I even told her about 6 times I have never been there. I have never been so disgusted with how a business looks or treat, there people. Also for first time users there should be a discount or something. I will go back to h&r block from now on.

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4:34 am EST
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Jackson Hewitt poor preparations of my taxes

This was the "worst" tax preparation experience I have ever encountered in all of my 25 years of tax preparations.
The preparer, Annie O'neil, was rude, disrepectful, and unhelpful the entire phase. She failed to claim the single/head of household credit, even though the "pre-tax informational form" clearly states my status, causing me to lose out on hundreds of dollars, and thats just one, that I know off.
Instead, of helping me retrieve my W2, she pointed at the desk top!
I pay $400-$500 every year, for the past two-three years, and my tax preparer smoking cigarettes playing and baby sitting other clients children in the lobby.
Please do not submit my tax return for the year 2017, until it is re-prepared. For all the money I pay, I should not walk out of your office feeling defeated, cheated, and less than a second class citizen. She was rushing so fast just to get to the next customer, she didnt explain any deductions, any credits, nor how much I would be charged.
Please refund my money, this is a written request.
I will no longer be a customer, I left H&R Block to come to you, and give your company an opportunity to advance, and succeed in an arena with some many other competitors, and you let one "incompetent" preparer ruin it for you.
Im going to Ester Guylas next year, what could be worse!
Sincerely, Mr. Alonzo Williams, [protected]. [protected]

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11:42 pm EST

Jackson Hewitt tax return service

I am making a complaint about the tax return i filed at a Jackson Hewitt booth at St. Louis County Walmart. I do not know the woman's name that I was filing with but the date I came in was Wednesday, February 7th around 4:30 pm. I was not angry about the experience until the end when the fees were brought up. First of all in the beginning, I asked about how much it would cost, and she ignored the question and said something about the banks charging $49.99. After this, we starting filing the return and the whole time I'm thinking that I am only getting charged $50 for the tax return. No, it was $475. I expressed my concern, and while explaining the charges, I never actually received any prices for the charges, instead I heard, this is a free service, that is a free service, apparently not! I honestly did not feel like arguing with the woman, but she looks at me and says, "not happy with the charges, huh?". And I looked at her and said "no im not happy with the charges". and then she proceeded to give me $100 discount. Wow, it's crazy that you just have this $100 discount to make it seem like you are doing me this huge favor in saving me $100 dollars, I cant believe that you want to charge customers almost $500 dollars to file their taxes when I could have done it at home for nothing. The only reason I came up to Walmart in the first place is because if you look up on google, places to go get your taxes done for cheap, first thing that pops up says that Walmart is offering free tax return filing through Jackson Hewitt.

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Update by RebeccaCurtis51
Feb 08, 2018 11:55 pm EST

I would have walked away but I was extremely tired after working and overnight shift, She knew I was tired and took advantage of it.

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Jackson Hewitt In-depth Review

Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.

Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.

Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.

Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.

Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.

Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.

Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.

Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.

Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.

Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.

Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.

Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.

Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.

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Contact Jackson Hewitt customer service

Phone number

+1 (800) 234-1040

Website

www.jacksonhewitt.com

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