Jackson Health System
reviews and complaints

Dear sir or madam, I had contacted customer service already, few months back about this issue, they promised it been resolved, but it's not, I paid my bill all the time, and when I see the doctor, or any doctor visit I paid the deductible visit, I am getting very upset about that, this is unexpected and unexceptional not far, thank you.

On 9/9 my 71 year old mother was admitted to jmh due to severe stomach pain, diarreah and chills. On 9/14 she was being discharged when I contacted her to follow up, she had told me she had no discharge instruction and the doctor did not go see her (what doctor does not se their patient and guide them) after I spoke to someone he came and stated "I heard you wanted to see me" when she asked about being discharged he said "if it was up to me you would have been home already". (again no instructions).
On 9/20 my mother began to bleed out of her anus, we rushed her to south miami (due to our experience at jmh), at south miami they also informed her she was positive for covid-19 automatically they place her in the covid-19 unit. Since the 20th, my mother and I have been calling dr. Sandlers. I was able to receive two phone calls that told me nothing and another one he stated was sick and not working.
I attempted to speak to his office manager kim who had another rude employee contact me, I stated I asked for kim and she knew the situation no one has had the courtesy of calling me.

I understanding she has covid-19 and cannot go into the office however you cannot get covid-19 through the phone. It is not right and it is inhuman. This is crazy and if anything happens to my mother this is on jmh and dr. Sandlers malpractice.

I'm post kidney transplant patient. I saw doctor Kupin on March 11 regarding my kidney check up and elevation of my creatine. during the visit he decided to perform a biopsy. I was happy with that. So he asked me to stop taking my daily aspirin and someone will call me to schedule the procedure.
I have not heard from anyone. I called Jacksons 3 times and my wife called also. Every time we call, the person who suppose to call me not answering her phone. Based on verbal communication with folks who answers the phone, this person name is Sherrine. not sure if that the correct spelling or not.
Today, March 19the, I elevated it to her supervisor but no one called me.

I have been off Aspirin for 10 days now. if my hemoglobin gets high, Jacksons will held responsible.

I also notified my insurance company on what's happening. I wanted to make sure its in their record.

best regards
Joshua Abraham SR Engineer
Qualcomm San Diego
[protected]

I called twice today. A black woman answered. She put me on hold for more than 15 minutes and I never got to speak with my patient. When I called a third time and after waiting over an hour to give her a chance to call me back or at least tell me my friend was asleep or couldn't come to the phone, she answered again. ‘Hi, you put me on hold' I said and she recognized my voice and hung up on me. I'm not calling again. My friend is very emotional and cuts himself.

Its unnaceptable that i have more than 2 hours waiting and waiting, they just charge you and don't give you any pill or something so you can feel better. Here's people with special children that have been waiting for more than 8 hours, they are inneficient and don't know how to solve difficult situations with the patients, this is completely unacceptable.

My name is Isabella Garcia, i have been waiting for more than 14 hours in emergency just to see a doctor, it is 1:40am and im still waiting for that doctor. How is it possible than i have pain for kidney stones and not even the nurse comes. Believe me, my lawyer will send you a letter because of this horrible treatment. I ask for the doctor and the respond is the same "couple mins he will be with you" couple mins its not 14h.

I'm a high risk pregnant patient who was transferred from Kendall main baptist to your Jackson memorial ACC 4B department. My first impression was horrible being a pregnant office, there was piss on the floor in their restroom and I don't mean just odor, there was a puddle of piss and when I brought it up, their respond was it happens all the time. That is disgusting. I come from very far distance to get here and I always get here before my appointment time and I'm here all day waiting to be seen. I'm not the only one it's several women complaining every time I'm here. Our time is just as valuable as theirs and when you mention to them you been waiting a while they don't care. I was born with Jarcho-levin syndrome so I'm very high risk not being able to see the elders is annoying to me. I see a student and resident different every time and never get to see the elder. This office is a joke and deserves to be shut down for no organization, delays, dirtyness, rudeness, and no care for their pregnant patients who been waiting for 5 hours or more to be seen and haven't ate. I have to get a two hour traffic to come and go back home each way. So to come to deal with this mess is frustrating. I used to be a Jackson patient years ago and never had issues but this is a joke in this office.