Jack LaLanne/Power Juicer / Poor Customer Service
I ordered Jack LaLanne's Power Juicer, which was shipped on 1-4-08. At the time of this order, I was asked repeatedly if I wanted additional items, i.e. Jack LaLanne's recipe book, booster powder, etc. I repeatedly advised that I wanted only the Juicer, but I did order the recipe book. The booster powder was offered at $1 plus shipping. I stated that I would try it, but again I stressed that I only wanted the Juicer. It was my understanding that this conversation was recorded.
Today, Feb 5, 2008, I find that I am charged for a shipment of power booster powder, but I have not received it. Upon calling the company, [protected], I so advised the rep that I did not want the powder. I further stated that I wanted the $33.98 charge reversed. The rep advised that he would stop future shipments, but he could not reverse the charge until I returned the shipment that had already been sent. At first, the rep refused to review the taping of the original order confirmation. When I asked to speak with his manager, the rep refused by saying that I would be tying up his line for incoming calls from other customers. I advised that I, too, was a customer, and I had an issue that I wanted to be resolved. I repeatedly advised the rep that I did not want the power booster powder, and I had advised the original rep of this.
The rep did put me on hold, and after 20-25 minutes, he returned back on line to inform me that he was being told to disconnect the call as he was getting into trouble. I apologized that my persistence was causing him a problem, but I wanted to speak with a manager, who apparently was too busy to speak with me. At this point, a female, who refused to give her name, got on line and stated that she was hanging up the phone as it had been 30 minutes.
I told this female that I wish to hold; if she hung up the phone, I would then place a complaint on internet regarding their service. This female then interpreted this statement as a threat, and she hung up the phone. My attempts to call the company back were futile as the greeting recording, which wanted to sell more items, kept disconnecting.
Very poor customer service!
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