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Power Juicer
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3.3 19 Reviews

Power Juicer Complaints Summary

11 Resolved
8 Unresolved
Our verdict: While Power Juicer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Power Juicer reviews & complaints 19

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4:50 pm EDT

Power Juicer Malfunction

I am disgusted by tour customer service I have bought a juicer about 2 years ago it's leaking and it's not even full . I am getting shocked every time I use it and scared to get electrocuted. I've called you guys and apparently it's a discontinued item not surprising as it must be faulty. I would like to have another one sent or my money back or I'll be speaking to a lawyer due to the danger of this item .. I'm constantly getting shocked current goes through. Contact me at [protected]. Or email me at [protected]@gmail.com this problem has also ruined my counters

Desired outcome: Need refund and compensation

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9:14 am EDT
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Power Juicer Warranty

We have a juice model MT-1000. However, a couple days ago the screw peg on the base of the juicer got stuck in the blade. We are not able to secure and screw any blades to the base of the juicer. The base of the juicer has only part of the screw peg left, the other part of the screw peg is stuck in the blade.

Can you please give us options of how to repair it, or getting a replacement part of the base to be able to juice again?

You can reach me via email at nancy.[protected]@gmail.com.

Thank you
Nancy Sciulli
[protected]

Desired outcome: Replacement part send to us

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Tristar Products
,
Jun 07, 2021 6:19 pm EDT

Hi Nancy,

We would be happy to help you. Your email is protected on this site. Please contact us directly at info@tvcustomerinfo.com.

Thank you.

Customer Service

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7:53 pm EDT
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Power Juicer Machine

Power juicer machine stopped working.

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9:24 pm EDT

Power Juicer Jack lalane power juicer as seen on tv

I recently bought a juicer from target and peeled grapefruit and started to juice it. The grapefruit whipped back and came through the plastic top causing the fruit and plastic to hit me in the eye. I was left with a corneal abrasion and a piece of plastic in my eye. multiple doctor visit and in office procedure to remove the plastic from my cornea along with antibiotics.

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Tristar Products
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Dec 07, 2020 11:57 am EST

Alicia, Please contact us directly at info@tvcustomerinfo.com. We have tried several times to reach you via email and phone to assist you.

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12:52 am EST
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Power Juicer Customer service

I order my juicer on Dec 5, 2014 for grand total of approximately $85 including 3 year warranty. For several days I checked status with it simply saying "Thanks fir your order!" I called Jan. 11th to get an update and was advised that the juicer was out of stock that it would be here "by next week" (by my math that'd be end of business day on Fri Jan 16, 2014. Granted they still have 24 hrs to uphold that promise at time of this posting, it needs to be noted this customer service group is vague in response, only hear; don't listem and don't work to truly resolve customer dissatisfaction.
Their responses are scripted. It's noted by rush of "thanks for your patience, thanks for hilhilding and speaking over the customer. And also in their lack of ability to problem solve and locate accurate information. Ie, where in the continental United States is my juicer at this time? It is not intended to be sarcastic but a genuine question that could not be answered. These are my hard earned funds and their lackadaisical attitude is disrespectful as is their lack of communication. At what time was I going to be notified that it was out of stock initially?
I understand that folks who answer the phones are the front lines and easy target for citizen frustration. However, a majority of that can be eliminated with better training and an effort to care even if it has to be faked. People don't enjoy their time and money being mistreated.

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MkStItCh
West Seneca, US
Jan 15, 2015 10:01 am EST

"I called Jan. 11th to get an update and was advised that the juicer was out of stock that it would be here "by next week" (by my math that'd be end of business day on Fri Jan 16, 2014." - NO... That would be by the end of the next week... If you called at the beginning of this week "JAN 11" then they would have it during the week of Jan 18-Jan 24.

That said, you have been waiting for a LONG time but I do not see how they were "disrespectful" when you have only called 1 time, they explained that it was out of stock AND they found out when you would be getting it. If you wanted to cancel the order then you could have just said "PLEASE CANCEL MY ORDER".

Based on this complaint, I would say the company was at fault for the order being delayed and nothing more.

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7:12 am EST
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Power Juicer False Advertiseiing/Fraud

Life-Time Warranty /Guarantee statements are fraudulent including 30 day trial money back guarantee is false. I order a power juicer on the phone through a computer answering machine which would not answer an y questions regarding the juicer. Fianally 15 minutes later I got hold of the customer service and couldn't answer my questions so I told them to cancel my order. The representative told me I had to call them back in the morning. I call them back first thing in the morning and the representative would not cancel my order and that I had to take the item. The representative also said that if I didn't take the offer their 2 year warrant for additional amount of costs that the juicer would not be covered if motor or parts fail. This company is a fraud and rips off the consumers everyday.

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5:16 pm EDT
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Power Juicer Jack lalanne healthmaster 100

I bought the healthmaster 100 and used it for basic smoothie making and the engin burned out. I t wasnt overused and i cannot underatand why it would when i paid so much money for it. The customer service was terrible and was not help just asked for more money and to send it back unfortunatly i forgot the address and i have been unable to get back for it!

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10:54 pm EST
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Power Juicer - Refund

Tristar Products, P.O. Box 3007, Wallingford, CT 06492. this company me a refund of 150 i order two power juicer it didn't came to my house they owe me a refund $150

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11:38 am EST
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Power Juicer Really Bad customer Service

I ordered the Jack Lalanne Jucier online on 11/21/09. Checked the order status online to find, much to my surprise, that my order is guarnteed to arrive on 12/30/09... WHAT!?!? This is over a month away... So I called the customer service dept who explains that the extra $10 that you pay for express shipping is for when they actually ship out the product...huh... What good would express shipping be if I have to wait a month just for you to ship the product. Afterwords, the dude starts reading a script, explaining that the juciers are on back order. They don't have any...dont even know when they are going to be getting them... So at this point, I'm upset... if the product is on backorder this should have been disclosed to me before they took my money. After being talked over and treated extremely poorly, I requested to speak to a supervisor. His reply was that I didnt have a legitimate reason to speak with a supervisor. He said that my reason of concerns were not good enough for his supervisor attention. What poor customer service and I havent even got the jucier yet. How will they treat me if I have a problem... I wouldnt recommend anybody buy anything from them. The obviosuly dont appreciate their customers. I'll just go to bed bath an beyond and buy the breville jucier... Customer Service name was Keble id: T721

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12:48 pm EDT
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Power Juicer Poor quility

I purchased my juicer from Meijer’s so I haven't had any experience with customer service until today. My juicer broke down after just over six months of ownership. This crummy juicer worked well but it is made like a piece of Chinese junk.

The plastic portion of threaded stud which overlays the motors metal stud, and is the portion in which you thread on the juicing disk, snapped off. I never over tightened the juicing disk onto the stud because of ordinary common sense, and so this must not have been the cause of the failure.

Customer service then wants to sell me a replacement part for $36.00, I can't see this as being right as the machine is not very old. It's my opinion therefore, that this machine is not very well made and is on par with many products manufactured in China that are of poor quality.

What will ever happen to us all when we purchase products that fail prematurely, then we must take our hard to come by money and throw it away on more poorly made Chinese goods.

My advice, don’t buy this worthless garbage. Jack La Lane should be ashamed that they are using him name on poorly made juicers such as the JackLa Lane Power Juicer. But then again if he cared, he would be ashamed at himself for having this machine built cheaply in China and not in the USA!

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Power Juicer Faulty Parts

The first Jack LaLanne Juicer didn't work so I sent it back. The second one works, but the housing that the filter basket fits onto has sheared off down to the brass square spinner that's attached directly to the motor. I've been online for over an hour trying to find a PHONE NUMBER! You blew this one Jack. You've lost my business. I'M GOING TO KMART!

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ashok_RI
Westerly, US
Jun 03, 2011 11:00 pm EDT
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I am also victim from very first day juicer was not worked efficiently as advertised. Jack LaLanne's should be ashamed about their customer service. They give run around and lie. I am suppose to get replacement they never sent addressed label I am still waiting. I am disputing my money charged on my AMX. Its not worth buying their warranty since you will not get customer service response.

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Duddly
Farmington Hills, US
Nov 17, 2009 12:42 am EST

Yes, mine broke and they just give me the run around about honoring the warranty. I sent it in and they tell me they don't know what happened to it, and it was signed for with individuals name. My [censored]es juicer sheared the shaft right off the same way and after only five or six hours use within a week, it's going on two months and still no replacement. Louis a customer service rep gives me the run around every time I call and acts stupid about what to do to solve my problem and acts like a dummy. I faxed all the information to him and still no phone call or email follow up whatsoever.

I have emailed them three or four times and they never respond back.

Jack LaLanne your a farce and you atypical money grabber, and a sellout!

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9:51 pm EDT
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Power Juicer CHANGE THEIR PRICE AFTER SHIPPING

I PURCHASE A NEW POWER JUCER, AND WAS ASKED IF I WOULD LIKE A SECCOND AT A REDUCE PRICE, I SAID YES AND ASK FOR THE COLOR I WOULD LIKE TO HAVE, DAYS LATER I RECEIVED TWO, ONE USED AND THE OTHER NEW, AND THEY HAD LED ME TO BELEIVE I WOULD GET TWO NEW . AT THE TIME OF PURCHASE I ASKED FOR THE TOTAL PRICE, THEY GIVE IT AND I PAY IT IN FULL ON A CREDIT CARD. TWO MONTHS LATER I RECEIVE A BILL FROM A COLLECTION AGENCY TO COLLECT $74.89, AFTER CALLING BOTH THE COMPANY AND THE AGENCY AND ASK FOR THEM TO CHECK THE TAPE AT THE TIME OF PURCHASE, I WAS TOLD SOME SUPERVISOR WOULD CALL ME, NO ONE DID, I CALL BACK AND WAS TOLD THA SAME THING AGAIN, I STILL DID NOT HEAR FROM THAT SUP. BUT KEEK GETTING THAT BILL. I NEED SOME HELP FOR THEM TO STOP RIPPING OFF PEOPLE.

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6:02 am EDT
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Power Juicer Worst experience ever

This has been one of the worst, if not the worst, example of poor customer service I have ever been involved in!

I purchased a Jack LaLaine Power Juicer which I needed to return to the factory for warranty service due to a burnt out motor. It was approx. 6 months old. I sent it via UPS on 12-15-2005 with all required documentation and a check for handling. It is now [protected] and I still have not received a replacement and have gone through the biggest run around I have ever experienced. Continuous calls and faxes with promises and no responses or call backs . I finally had to get a supervisor and she said no problem, we'll send one out. That was a week ago and I am one state away...still no replacement. This company truly does not reflect the sweet image of Jack and Elaine LaLaine pitching this product. They should all be ashamed. No wonder my store has discontinued selling their product.

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2:53 am EDT
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Power Juicer DON'T BUY FROM THEIR WEBSITE

I ordered the deluxe power juicer from the website. My husband didn't want to pay the extra money for just the pour spout on the unit and said to cancel the order and get the basic model. I did this. Called the customer service number from the website. The problems start with the rep. was extremely rude. The first order was suppose to have been cancelled and the new order placed. Check my bank acct on the Internet only to find out I've been charged for 2 juicers. Call customer service back. Still, a very very rude rep explains it isn't her fault this problem occurred. Just except one box and refuse the other. Ok, I did this. Not only have I not been refunded for the returned unit, I just received an email confirmation that a 3rd juicer is being shipped to my home and my credit card has been charged AGAIN. I have a total of 3 charges, 1 deluxe unit (this was suppose to have been a cancelled order, wasn't, has been returned and still NO REFUND) and 2 basic units (one I own and another one on the way that I never ordered).
I am going to pack up the unit I own and send it back. I'm not dealing with a crooked company. This is beyond a slight mistake. BEWARE OF THIS COMPANY! DO NOT PURCHASE FROM THIS WEBSITE!

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Marilyn Abdel Rahman
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Oct 21, 2007 12:00 am EDT

I am over joyed with my juicer however, I have lost the tool to undo the blade and am therefore unable to clean it. I have search the internet to find a supplier of spare parts without success. Please advise where I might be able to purchase one.

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VaryConsummer
Coppell, US
Mar 19, 2011 8:21 pm EDT

I ordered a powerjuicer and the rep that I spoke to told me all sorts of things. I received an email confirmation for the juicer and it showed a different one than what I was told. I called, spoke to (yes) rude reps in another country who EVENTUALLY transfered me to a supervisor. The supervisor promised me that he would have the management call me (takes 2-3 days) and have the recording pulled (10-14 days) he never said business days but I let them have this when I just called 11 days or 8 business days later. I was hung up on by one SUPERVISOR. And no matter who i spoke to, kept telling me you canceled the order. want to order another? here is the price we can give you. I DON'T WANT TO ORDER ANOTHER ONE AND PAY MORE! I WANT MY RECORDING PULLED AND LISTENED TO SO I CAN GET WHAT I WAS PROMISED!
I am amazed that I can' t get a number to call corporate! Where does this happen in America?
I am about to file a complaint with the BBB if I don't recieve an answer in the next two BUSINESS days!

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butcherbull
Beatrice, US
Jul 13, 2009 2:30 pm EDT

Now a new twist on Jack Lalanne Power Juicer. When I bought mine 5 months ago, it was 4 easy payments of 29.99. I asked twice if there was any other charges and the lady said no.

I paid those 4 easy payments of 29.99 and now I am getting threatening letters that I owe 2 more payments of 29.99. I stopped my credit card after hearing that his was the way they do business.

Now they are threatening me with collection agency. I will tell their collection agency to go to hell. Everytime I call them, they will not listen and are rude and nasty.

If you read this and still buy from Jack Lalanne, I feel sorry for you.

Just think thousands of unsuspecting people like myself buying and then getting an unexpected bill for another 59.99, that is pretty good money for them to STEAL. Most people would think they owe it and just pay it. Up yours Jack Lalanne and your products. No more.

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piper1233
, US
Jul 02, 2009 6:40 pm EDT

I see the complaints of over tightening the blade or pushing down too hard and busting the spindle, but no one is mentioning that you cant replace this small plastic part and that you will have to spring for another 35 to 40 dollars to replace the entire base and motor when the spindle breaks(and i mean when, not if). This is a product defect and it looks intentional, because i see no reason why the spindle isnt metal or at least a better grade of plastic. This is why Americans shy away from buying their own products (weighter made here or not).

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Power Juicer faulty parts

I purchased a Jack LaLanne express juicer and not to long afterwards the blade/filter broke leaving m unable to use. I have been trying to get the part for over a year and kept being told that it would be shipped within 30 days. After the 30 days I wouldget another notice saying the same thing. I have called a number of times and it was always 30 days. Today when I called I was told the juicer was discontinued and I wouldn't be getting anything. This was a scam from the beginning to try to get you to buy a new juicer. I will never buy one again from this company.

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James JD Moore
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Oct 23, 2006 12:00 am EDT

I was going to order one of Jack's juicers until I saw the $24.99 shipping and handling charges! To me, that is ridiculous!

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ROBARE1
Midwest City, US
Feb 16, 2015 8:17 am EST

I brought the power juicer express from a friend, used it once didn't work well. After taking it apart for cleaning I looked inside to figure out why It was not working well. The plastic nut around the motor had chipped off and could not be secured to the blade. This is a major flaw, tried looking for replacement part could not find any. I paid $30 for the juicer. Are their any remedies to this problem, are is this juicer toast?

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Tingaling Gooch
Lowell, US
Dec 10, 2012 2:15 pm EST
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I've had this juicer for 3 yrs and love it! I make carrot juice, and all sorts of juice and have never had any problems.

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DOGLUVER12
Olathe, US
Apr 24, 2012 1:50 am EDT

I have a j ll juicer and the thing is so messy and the pulp sticks to the sides of the pulp dispenser that i will never use it again. It struggled with apples...I am really glad i didn't try carrots what a bogus claim the advertisement is!

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steven collins
west monroe, US
Jan 27, 2012 11:28 pm EST
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the juicer will not make orange, lemon, grapefruit, juice that you could drink. the white membrane between the fruit and the skin goes right thru the filter making the juice into paste

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jjay115
Kintnersville, US
Jul 04, 2011 9:29 pm EDT

i have the juicer awhile put it in storage over 2 yrs ago it never worked right then and still does not work right -- easier less waste -- so not true ---- carrots can not get carrot juice - everything ends up getting stuck and you have to have muscle to push them down so might get some juice by then you hear and smell the motor overloaded.. never tried to return barely used total waste of money by a hamiton juicer for $40 at least when it does after a couple of years you got your money's worth false advertising when it comes to jack's juicer too bad nothing is being done about to help unsatisfied consumers

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Mary Orozco
, US
Jun 29, 2010 10:23 pm EDT

I've had the juicer for 2 yrs, used it for 5 months with ease but hen decided to not juice (personal choice). It stayed in storage for 1½ when I took it out of storage it worked for 1 month then suddenly the motor just stopped, it just would not turn. Now I'm trying to locate a dealer or repair shop... no luck yet. I've very disappointed.

Mary Orozco
Dallas, TX

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Donna evans
Mira Loma, US
Jun 29, 2010 9:21 am EDT

have had the power juicer deluxe for 2 years. Have never been able to juice carrots. After several attempts to get answers from customer service via telephone for the problem I resorted to putting the juicer in storage. 4 1/2 year old great grandson wants carrot juice now. SO I pulled the juicer out of storage and walah it still does not juice carrots without excessive pressure. So since there is no help from your ustomer service department I will order a new blade and see if that will help.
Needlss to say I am so disappointed in this much acclaimed and advertised juicer that is 'sposed to be so easy to use.

I have peeled the carrots, cut them up in small pieces both to no avail.

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Audition Radio
DeLand, US
Apr 10, 2009 11:18 am EDT

If you have purchased a Jack LaLanne Power Juicer, and have had a bad Customer Service experience and dissatisfaction with the product, we want to hear about it for inclusion in an upcoming segment on our international radio program, Audition Radio.

If you're willing to speak about your experience on-air, please email your story and contact info. to Show Producers at AuditionRadio@Yahoo.com

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Martin
, US
Mar 27, 2009 8:39 am EDT

Our story is little different. The juicer was purchased some time back and just recently used. After a month the motor went out. Paid 29.99 to get a replacement motor to cover shipping charges. Got motor last week attempted to use it today and the motor does not work. Called the customer service center and they said that they needed to hear the machine not working so they can trouble shoot. Since I am not home I will need to call back. But my question was how can you trouble shoot what you do not hear over the phone. They stated this is their policy. Not Happy with this product when it does not work. When it works for the short period it was great but not lasting. Concerned

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Power Juicer Sent Bank issued money order

I ordered the Jack La lane Power Juicer on January, 19, 2009.I called two weeks later to confirm that my order had been received and processed.The person that I spoke with was unable to confirm my order.I was refered to their website at www.customerstatus.com .I was not able to get any information from this site because I did not use a credit card to order and therefore did not yet have an order number.I seem to be left with no way to track or confirm that my money order has been received or processed.Can you help me to contact this company and confirm the status of my order?
Thank you,
e-mail: [protected]@fastmail.fm

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SToscano
, US
Sep 04, 2012 4:20 pm EDT

Good Afternoon,
I am submitting a copy of my complaint email to the customer service dept at The Jack La Lanne Power Juicer website. Of course it has bounced back as "undeliverable". I am wondering now if it is a scam.

I am sad to say that I am truly disappointed in your customer service. I had order a replacement part for my Classic Power Juicer. I only needed the part that catches the pulp at the back of the machine. Mine had cracked and I decided to get a new one. I went to your website and ordered a new one on July 25. So I toss out mine. I then wait for your confirmation email that would say that my order had shipped. I never recieved one. I then called in as was advised it was on back order. By a NOT so friendly customer service rep. NO ETA as to when you will get a new stock to fill my order. I wait some more. Then I call back a few weeks later. Still NO ETA as to when you will get new stock. The gentleman did say that I have been moved to the top of waiting list. I wait some more. I call back today. First call I get cutoff after I ask for a supervisor. Second customer service rep says Yes, you did just call but the notes say you called on SEPT 5th. That is TOMORROW. How can that be? I ask her for an update on the order. She says 4-6 weeks. I say from when? From today? Yes .. I said someone must know when you can expect a new shipment. She says no. She then checks and says ... OH it's the classic one! We haven't had those in for quite awhile. Very, very frustrating. I then say what are my options? Can I check with a supervisor? She said she doesn't know either ... Ok so I am now waiting since July 25th. I have called long distance several times. Plus there is NO ETA as to when you will get the parts? I find this very upsetting. I just need the catcher from the back of the machine. Now summer is almost over and I have not been able to use my juicer. I have tried using other items for to catch the pulp and I get a mess all over the counter. Why don't you just make a note on the website that the part is now out of stock. Period. I now have a perfectly good machine that I cannot use.

Somehow I do not think that this what Mr Jack LaLanne wanted as his lasting memory of his name. Bad customer service from people who just don't care. I used to watch his exercise show when I was little and he seemed like a very, very nice man. Nothing like those agents that you have representing his name. Maybe you should call in yourself and pretend to be a customer. See for yourself what you hear. Also listen to the background...I over heard one agent speaking to another. "Why are all these XXXXXX people calling and getting angry with me?" Maybe, I would like to say that its because you have not delivered what was promised!

Please double check to be sure that my order has been cancelled. I spoke Shannon R-65
she said that the cancellation number is the same as the order number [protected]

I hope to recieve a confirmation of the cancellation by return email. Or will my email go to the dead email letter office? So sad that I have recommended the Juicer to several family members who actually purchased a machine. Lord knows I WILL NOT make that mistake again.

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SToscano
, US
Sep 04, 2012 4:20 pm EDT

I am posting a copy of my email to the company customer service dept. My email came back as undeliverable!
NEVER BUY FROM THEM!

Good Afternoon,
I am sad to say that I am truly disappointed in your customer service. I had order a replacement part for my Classic Power Juicer. I only needed the part that catches the pulp at the back of the machine. Mine had cracked and I decided to get a new one. I went to your website and ordered a new one on July 25. So I toss out mine. I then wait for your confirmation email that would say that my order had shipped. I never recieved one. I then called in as was advised it was on back order. By a NOT so friendly customer service rep. NO ETA as to when you will get a new stock to fill my order. I wait some more. Then I call back a few weeks later. Still NO ETA as to when you will get new stock. The gentleman did say that I have been moved to the top of waiting list. I wait some more. I call back today. First call I get cutoff after I ask for a supervisor. Second customer service rep says Yes, you did just call but the notes say you called on SEPT 5th. That is TOMORROW. How can that be? I ask her for an update on the order. She says 4-6 weeks. I say from when? From today? Yes .. I said someone must know when you can expect a new shipment. She says no. She then checks and says ... OH it's the classic one! We haven't had those in for quite awhile. Very, very frustrating. I then say what are my options? Can I check with a supervisor? She said she doesn't know either ... Ok so I am now waiting since July 25th. I have called long distance several times. Plus there is NO ETA as to when you will get the parts? I find this very upsetting. I just need the catcher from the back of the machine. Now summer is almost over and I have not been able to use my juicer. I have tried using other items for to catch the pulp and I get a mess all over the counter. Why don't you just make a note on the website that the part is now out of stock. Period. I now have a perfectly good machine that I cannot use.
Somehow I do not think that this what Mr Jack LaLanne wanted as his lasting memory of his name. Bad customer service from people who just don't care. I used to watch his exercise show when I was little and he seemed like a very, very nice man. Nothing like those agents that you have representing his name. Maybe you should call in yourself and pretend to be a customer. See for yourself what you hear. Also listen to the background...I over heard one agent speaking to another. "Why are all these XXXXXX people calling and getting angry with me?" Maybe, I would like to say that its because you have not delivered what was promised!
Please double check to be sure that my order has been cancelled. I spoke Shannon R-65
she said that the cancellation number is the same as the order number . I hope to recieve a confirmation of the cancellation by return email. Or will my email go to the dead email letter office? So sad that I have recommended the Juicer to several family members who actually purchased a machine. Lord knows I WILL NOT make that mistake again.

ComplaintsBoard
V
3:02 am EDT
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Power Juicer Bad service

The Jack Lalanne company never returned my blender.

On 6/17/08 at around 4:28pm I called and the person with whom I spoke said they had received the shipment with my tracking number but could not find a record of my blender. After a long conversation, she said that she would send to me a replacement blender. I never received it.

On 7/14/08 I called back to inquire as to why I had not received my blender. This time I talked with Martha (T18). She could not find any record of me or my blender. She also acknowledged that they had received my shipment and again said that she would send a blender to me.

It is now 8/13/08 and I have yet to get my blender. We used that blender only a few times in the less than one week it was operational.

I would like to speak with someone who can explain why I have not gotten my old blender back or a replacement.

I am not sure of the correct email or website of the people responsible for dealing with this situation. If someone knows how I can reach someone please let me know.

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James T.
,
Aug 15, 2007 12:00 am EDT

Atlanta, Ga. - I purchased by phone Jack Lalanne Blender watching TV program. I called later to cancel and was told I had to allow the machine to arrive, to not accept it and let it return. - I was charged $29,00 shipping all the same.

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12:00 am EST

Power Juicer Poor Customer Service

I ordered Jack LaLanne's Power Juicer, which was shipped on 1-4-08. At the time of this order, I was asked repeatedly if I wanted additional items, i.e. Jack LaLanne's recipe book, booster powder, etc. I repeatedly advised that I wanted only the Juicer, but I did order the recipe book. The booster powder was offered at $1 plus shipping. I stated that I would try it, but again I stressed that I only wanted the Juicer. It was my understanding that this conversation was recorded.

Today, Feb 5, 2008, I find that I am charged for a shipment of power booster powder, but I have not received it. Upon calling the company, [protected], I so advised the rep that I did not want the powder. I further stated that I wanted the $33.98 charge reversed. The rep advised that he would stop future shipments, but he could not reverse the charge until I returned the shipment that had already been sent. At first, the rep refused to review the taping of the original order confirmation. When I asked to speak with his manager, the rep refused by saying that I would be tying up his line for incoming calls from other customers. I advised that I, too, was a customer, and I had an issue that I wanted to be resolved. I repeatedly advised the rep that I did not want the power booster powder, and I had advised the original rep of this.

The rep did put me on hold, and after 20-25 minutes, he returned back on line to inform me that he was being told to disconnect the call as he was getting into trouble. I apologized that my persistence was causing him a problem, but I wanted to speak with a manager, who apparently was too busy to speak with me. At this point, a female, who refused to give her name, got on line and stated that she was hanging up the phone as it had been 30 minutes.
I told this female that I wish to hold; if she hung up the phone, I would then place a complaint on internet regarding their service. This female then interpreted this statement as a threat, and she hung up the phone. My attempts to call the company back were futile as the greeting recording, which wanted to sell more items, kept disconnecting.

Very poor customer service!

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Lindalucky
, US
Jun 15, 2018 10:38 am EDT

Poor customer service, the following e-mail never acknowledged.
June 6, 2018

To Whom It May Concern,
I am writing to express my dissatisfaction with the poor service I received when I called your Customer Service line on June 4, 2018.

I was recently gifted the Jack Lalanne ( Ultimate) Power Juicer. However the pusher was slightly damaged and I wanted to find out how I could get a replacement.

Although the staff was generally polite they seem to lack basic product knowledge or have some vague understanding of procedures. I was initially advised to call Wal – Mart for a replacement in spite of advising the product was not purchased there. When transferred to a Supervisor she was not sure if or when the product would be available and seemed to think it might be discontinued. She suggested I contact you with my concerns so that I could find a resolution.

I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. I did not expect to encounter this degree of difficulty finding an answer.

Finally, what I want is a replacement so that I can use the machine. I look forward to your immediate reply. I also look forward to a quick resolution so I can continue to recommend this product to friends and family.

Please Note: e-mail sent to press@tristarproductsinc.com also customerstatus@tristar.com (incorrect and returned "subsystem failure"

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jewel_
, US
Jan 20, 2013 12:27 pm EST

I agreed to the 30 day trial for only $14.95 and placed an order online. A few days later, I noticed the my credit card was charged for the full amountf of $149.97.I thought about keeping the product anyways but after reading these reviews...I plan on returning to sender asap! The millions of pop ups that offered "add-ons" was also done unto me. Also, a day later, I noticed that my credit card had another unauthorized charge of $29.87 by an unknown "MICHAEL W DOYLE PC HEYBURN" (check your bank statements people).

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Newgirl101
, US
Jun 20, 2012 2:55 pm EDT

After reading this I will not be ordering a replacement blade for my juicer. I love my power juicer but I guess I will get the Breville instead of replacing the blade. I did try to call the company but it is all automated and you don't get to actually speak to a person so I can't imagine what would happen if I paid for a new blade and then didn't get my product. Thank you for protecting me from a big mistake. I will just get a new Breville juicer.

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Mary Lou Johnson
Virginia, US
Jun 06, 2012 9:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered Parts Kit #2 on April 4, 2012. It is now June 6th...they sent me a Pkg. on May 19th with contained two unit tops and one Pusher. Not PARTS KIT #2. When I called, Marcia apologized and said she would send out the correct parts right away. I asked her to repeat back to me the parts I needed (just to be sure she had it right) you guessed it, she had it WRONG. I was fuming. What is so difficult about a PKG. containing 3 parts, named Kit #2 being sent to a customer. I just called last week, again and the customer service "kid" I spoke with was, again, the most arrogant, narcissistic, self-serving ### I've ever spoken with in my life. (No, he runs a close second to the ignorant, know-it-alls at Mediacom) I still do not have the parts and he seemed almost gratified when he informed me my order was still PENDING DELIVERY? Most companies send out their shipments in five to seven days. What kind of Management team would allow such travesties to take place in their Company. Have they no pride in the Jack LaLanne Juicer Company that their reps can be so dis-respectful toward customers? Do they want to go out of business or are they so sure of themselves, they just don't care> Have you ever tried to contact an executive, suervisor, manager at this company? If you have, and gotten through, please let me know how and who you talked with. nokomis.lou@gmail.com

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CherylBurnett
Sunbury, US
Mar 26, 2011 3:01 am EDT

I am now a member of this group! I recently ordered a power juicer on Feb. 6, 2011...stupid me...I ordered only 1 and was sent 3. My bill was $499.16! Can you guess what happened? That's right, the customer rep, who couldn't even speak clear English, told me they would have to wait 7-10 business days to listen to the recording. Well, it was over 20 days before I received a response. They told me I had ordered 4 not just 1. Who the H---needs 4 juicers? I have called the BBB in New Jersey, the news channels, my bank, as well as the Federal Trade Commission. We need to put this crazy business, Tristar Products, out of business. Why are they allowed to scam and swindle people? I am mortified that businesses like this are allowed to sell products. Who can help me? Jack Lalane must be turning over in his grave! The juicer does work well, though.

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Robbie stark
Heber Springs, US
Mar 04, 2011 11:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

submit

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Robbie stark
Heber Springs, US
Mar 04, 2011 11:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

no more comments!

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Robbie stark
Heber Springs, US
Mar 04, 2011 11:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just hate the telephone system...I want to talk to a live person,

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Robbie stark
Heber Springs, US
Mar 04, 2011 11:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am being sent material that I don't want. If I checked the option to receive this it was by mistake. I want it stopped immediately. I will keep the one that came but will refused any further mailings.

Thank you

PS: Love the juicer!

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Robbie stark
Heber Springs, US
Mar 04, 2011 11:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to talk to a real person! After entering all the numbers on the phone I was disconnected. I was sent material that I did not order and charged $9.99. I want this stopped immediately. All other orders will be refused.

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12:00 am EDT
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Power Juicer - Six weeks old already I need a new screw

I cannot find a U. K. supplier for spare parts for above item my juicer is six weeks old and I need a new screw peg which seems to be very flimsy or I have been very unlucky. Can anyone give me the name of a U.K. supplier.

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