Jack La Lane Power Juicer - POOR CUSTOMER SERVICEGood Afternoon,
Jack La Lanne Power Juicer
I am submitting a copy of my complaint email to the customer service dept at The Jack La Lanne Power Juicer website. Of course it has bounced back as "undeliverable". I am wondering now if it is a scam.
I am sad to say that I am truly disappointed in your customer service. I had order a replacement part for my Classic Power Juicer. I only needed the part that catches the pulp at the back of the machine. Mine had cracked and I decided to get a new one. I went to your website and ordered a new one on July 25. So I toss out mine. I then wait for your confirmation email that would say that my order had shipped. I never recieved one. I then called in as was advised it was on back order. By a NOT so friendly customer service rep. NO ETA as to when you will get a new stock to fill my order. I wait some more. Then I call back a few weeks later. Still NO ETA as to when you will get new stock. The gentleman did say that I have been moved to the top of waiting list. I wait some more. I call back today. First call I get cutoff after I ask for a supervisor. Second customer service rep says Yes, you did just call but the notes say you called on SEPT 5th. That is TOMORROW. How can that be???? I ask her for an update on the order. She says 4-6 weeks. I say from when?? From today??? Yes .. I said someone must know when you can expect a new shipment. She says no. She then checks and says ... OH it's the classic one!! We haven't had those in for quite awhile. Very, very frustrating. I then say what are my options? Can I check with a supervisor? She said she doesn't know either ... Ok so I am now waiting since July 25th. I have called long distance several times. Plus there is NO ETA as to when you will get the parts? I find this very upsetting. I just need the catcher from the back of the machine. Now summer is almost over and I have not been able to use my juicer. I have tried using other items for to catch the pulp and I get a mess all over the counter. Why don't you just make a note on the website that the part is now out of stock. Period. I now have a perfectly good machine that I cannot use.
Somehow I do not think that this what Mr Jack LaLanne wanted as his lasting memory of his name. Bad customer service from people who just don't care. I used to watch his exercise show when I was little and he seemed like a very, very nice man. Nothing like those agents that you have representing his name. Maybe you should call in yourself and pretend to be a customer. See for yourself what you hear. Also listen to the background...I over heard one agent speaking to another. "Why are all these XXXXXX people calling and getting angry with me?" Maybe, I would like to say that its because you have not delivered what was promised!
Please double check to be sure that my order has been cancelled. I spoke Shannon R-65
she said that the cancellation number is the same as the order number 21545401535
I hope to recieve a confirmation of the cancellation by return email. Or will my email go to the dead email letter office? So sad that I have recommended the Juicer to several family members who actually purchased a machine. Lord knows I WILL NOT make that mistake again.