Jack In The Boxwrong order, rude staff, dirty cup, hair in burger, refusal to provide me a receipt.

Review updated:

Hello My name is Alea Owens and I had a horrible experience at Jack in the box yesterday 6/22/2017 at 6:45pm. Let me first start out by saying that I don't have the restaurant number because the manager refused to give me a receipt. However the Managers name is Alec and the address of the restaurant is
25198 Hesperian Blvd
Hayward, CA 94545
b/t Chabot Ct & Turner Ct.
I ordered a burger with Ketchup only however on the outside order sign it said "no Ketchup". I explained that what I saw was incorrect but he argued with me saying the order was right and to drive up to the window, so I did. When I got to the window and he handed me my drink first the outside of the cup was filthy! I asked him for another cup and he said the cup I had was clean. I showed him the cup and he snatched it back and got me another one. Next he handed me my order which was supposed to be a burger with Ketchup, Mayo and Cheese only. When I checked my order of course it was incorrect.See the Top 10 Worst Companies in Hayward, CA The burger had no Ketchup just like the screen showed and it was hair on my cheese! Gross. I told the manager Alec that this order was wrong and he tried to argue with me and say it was right and I said no Ketchup. He asked me to hand me the burger back so he could add more ketchup But I said no because it still had hair! At this point I am extremely upset and just tell him to take all the items back and give me a refund. He did give me my money back in cash, but my original transaction was with a debit card. Therefore I wanted a receipt. He slammed the window in my face and refused to give me my receipt saying since I had no food I didn't need a receipt. This person handling my order was a manager which is total unacceptable! I am very upset with this experience and even more so as my 6 year old was in the car with me. I really want a e-mail or someone to contact me back regarding this issue. I can be reached at [protected] or [protected] Thanks in advance for your time and assistance.

Jun 16, 2017
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  • Co
      Jun 16, 2017

    Leaving your name and telephone number on a public message board for anyone to see is never a good idea. Your money was returned, best thing to do is never go back

    +1 Votes

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