Jack In The Box
reviews and complaints

Hello, i'd like to report a problem I had with my homestyle ranch chicken sandwich. The chicken breast wasn't cooked properly, there wasn't only a brown crust on half of the breast. It also tasted a bit gummy. Honestly, it almost made me throw up. I just thought it was necessary to report this. Although every other time I had the sandwich it was pretty good. Thanks for reading!

I had 7 hungry teenagers after a game yesterday so quick and easy I ran to jack in the box and ordered two separate orders one for the kids and one for my wife and I. Five of the boys wanted Jumbo's w cheese fries and drinks and I ordered 4 monster tacos and 4 reg tacos. When I got home the boys siad there were 2 Jumbo's missing which I verified counting the wraps and then realized we there was no receipt and our tacos (reg) were so old tasting we threw them away. I did call the restaraunts but they said they couldn't help me w out a receipt I even explained I wasn't given one. To make things worse I ended up having to go to Whataburger for the other two boys missing theirs because I couldn't bring myself to spend more at Jack's when I already did. Please fix as I love Jack's but am gun-shy now to go back. Thank you

At the time of 2:01 am Sunday morning on Feb. 2nd 2019 my friend and I had ordered 2 double Jack burgers and a side of onion rings and we paid for our order and while waiting I noticed that the woman that had taken our order was really slow and seemed very tired and also had her hair down and no hairnet nor did she wear any gloves as she handed us the bag of food we ordered there was not any courtesy of any thank you or is there anything else I can help you with,.. It was walking away. We waited to open and eat our food until we got home, just only 2 -3 blocks away and as the pics show it is not what we expected, no lettuce, tomato or onion and one burger had no cheese and the onion rings were so over cooked they was hard as ever and couldn't eat them.. This is the worst service from Jack n the box I've encountered, I would lime for this to be fixed and taken care of, plz and thank you

I was eating at your 4715 university Ave locatation I had the curly Fry's and and cheddar cheese and I just so happens to be displaced at the moment, I'm not ashamed of it as your staff seems to be . As I was eating and putting together a puzzle I was informed that I was not allowed to enjoy my meal and put together my puzzle in your establishment of confortable dinning .and even tho my belonging we're stowed out of the way of everyone I wasn't allowed to bring them in to your eating establishment. Even thoe it's all I own in the world and is a small rolling suite case . Any way your manager belted out so all the the place could know I was being repermanded . Quite the show . I don't know if she is poorly schooled or is just a mean person but her behavior was not suited for your image . Also lacking in social sencetivety or awareness that e.b.t and the homeless comprise althoe small percentage of your costumer base . The are costumers never the less .
Also I have in the last week observed your employees locking the bathrooms and turning people away telling them they were out of order and laughing about it as a group afterward . As they did know I could here or they thought I would also be amused . They were wrong . I did not think that social predgudose still lurked in a staff that is not far removed from being a part of it if they went to some placea in sandiego themselves so I'm baffled and apauled and thoe my situation is one of out of my hands I am homeless for the moment but not ashamed in that I am fortunate that I have a trade and that I'm just temporarily displaced and in any given day I will return to my trade any given day I would return to work and my salary alone doubles that have three of your employees but I did not hold that to them. Nor will I be returning the Jack-in-the-Box I will not eat in an establishment that condones social prejudice and furthermore I will inform everybody of my circumstances and what happened including the local news as I was made to be embarrassed for what for having my belongings and putting together a puzzle why I enjoyed my meal

So my wife and I were coming home after 12 hour shift a while ago and decided to grab a couple of bacon cheeseburgers and try the bacon cheddar curly fries. We can't eat anything spicy so we special ordered 5 pares of tacos without sauce. Even informed the freindly order taker as to why not... Pulled up to a smile at the window which we enjoy so much. Drove the other 12 miles home. We sat down to (10) tacos with sauce, bacon cheddar curly fries without bacon, (0) bacon cheeseburgers and (0) napkins... I feel robbed... We just paid $16 for the only thing we can eat... Curly fries held together by a clump of cold cheese... Smh, not cool

since I can remember you know I don't eat cheeseburgers anymore because that Jack in the box on the menu it's States cheeseburgers 129 now I think they're 159 but as soon as you place your order theycharge you a dollar extra for that cheese so it's actually like 2:59 I think we should all come together and Sue this place for all them extra dollars that they make off of us and have it advertised the price of a cheeseburger supposed to be and they are so rude if you tell them about this this is experience I've had at the Jack in The box on South Garey avenue the crossroad is Rio rancho in Pomonaand it's very dirty and you have homeless people asking you for money and you find IV syringes out there throwing everywhere totally unsafe to take your kids

I had visited Jack-in-the-Box earlier today in about 1:30 at Phoenix Arizona store on 40th Street and Bell I ordered a fajita pita what's a grilled chicken patty which was $2 extra I opened it in Dakar and it was gelatinous fat it was disgusting anyhow I went back in the store so they can either fix it or just give me a refund either or so she told me that she couldn't give me a refund and that they would have to make the order again so I said fine all the time I was waiting for my food I thought they were actually buying time for the GM manager to come there when she got there she barged in would an attitude and said I'm not giving you money back you can only get your food redone so I said that's fine that's what I'm waiting for my food and then she says well that's BS telling me that she is replaced my food in the past like years ago and that I always do this which is not true but I have been attending the same Jack in the Box for over 15 years anyhow she would not replace my order or give me back my existing order she threw me out call the police on me lied and said that I was threatening her and trying to hit her or whatever which is no such thing was a complete lie there is cameras to prove it I'd like to speak to somebody ASAP regarding the situation she embarrassed me I was so embarrassed I was yelling cuz she was yelling because of her attitude I mean it was a really ugly situation I feel that I should sue the company because of how she treated me with disrespect and I thought this customer was always right especially when there is gelatinous fat coming out of your sandwich it's right in front of them it's common sense I paid for a grilled chicken breast Patty not to have gelatinous fat in my sandwich or beat the pita pita I feel discriminated against she made me feel terrible and after all that she still call the police and lied on me that I did all of those bad things and I haven't again cameras don't lie and if I have to get a lawyer to get the film I will do so I expect a call back at (602)832÷8919

At the Yosemite Blvd. location in Modesto CA I just ordered a sausage egg and cheese biscuit at the drive through, got home and opened it and there was NO biscuit but a CROISSANT. A soggy one at that. Tried to call their number multiple times with NO answer, after 12 rings. Also the Grilled breakfast sandwich which I ordered has been changed for the WORSE. It was on soft and not even toasted properly bread and not near as good as the original version. Really ticks you off when you work. Igbo shift and have limited time and can't even get what you ordered because someone was probably too lazy to make the biscuits and then too lazy to answer the phone also. They are on my way home from work and just lost my business.

If there where a way to upload my picture I certainly would. I ordered the jacks munchie meal and omg it was nasty!
The combo fries (curly and regular) where cold and old! The tacos where nothing like the picture. They where bland with little to no very soggy lettuce and cheese? What cheese? The burger was ok but that is giving a fair statement on the burger.
I also want to say that half the time when I go to the store location late at night the place is not open because employees don't show up.

Attention jack I was on my way to work love to eat jack do I orderd a bowlit was very over cooked tasted gross lile ot had been froze and unfroze a 100 times mush I fould not eat it no time to turn around and get it remade horrible morning. Stor #7225 employee elijah 5:52. This has happened before but it was able to be fixed im fustrated and hungry thanks to jack in the box

I'd love to just once be able to try them. I have ordered them numerous visits and have yet to be able to buy them. They are constantly out. We eat out a lot and JIB is the worst on not having what is on the menu compared to other fast food. Can't get a rice bowl, no cheesecake unfrozen and now these fries seem to be popular. SO can't the store order more? They look great but can't even begin to find out. My JIB # today was 8397 at the Ferndale JIB.