Jack In The Box
reviews and complaints

I answered a survey on September 30, 2015. At the end of the survey, I was offered an alternative to the "2 free tacos" I chose the "Buy one Jumbo Jack, get one free" Both night time managers refused to honor the offer. They called the day manager and I was advised he also would not honor the offer! All indicated that I was not the first to come in with the same situation, so they were aware of what was going on after answering the survey. What happened to the "customer is right"?

I worked at jib 76 the manager there is careless about employees has lots of favoritism among employees only her friend employees get enough hours to work while the others get cut drastically until you end up quitting (to prevent her from firing you) she makes you feel unworthy by telling you not good enough ...working conditions in that place is really bad ...workers never get credit a lot of the employees there complaint they are scare of speaking up ..because if you do your hours get cut, if your late your hours get cut, if you have an illness your hours get cut, if have children and their sick and you miss that day best to believe you hours get cut...but not her friend employees she talks to you like if you were trash even some of the team leaders there ...customers have even heard how employees get treated ...with disrespect rushing, you to get the job done...sometimes you almost pee on yourself cause you can't go to the restroom ..until they say you can...only certain position more important than others and depending on your position that's how hours you get...that's one of the reasons she puts you their ...but yet their constantly hiring...and when you ask for more hrs their none available ...but their always hiring that place is not a work friendly place I wish they be more helpful instead of always cutting hours ...me personally don't slack in any position I'm in ...when your first hire they tell you you must learn 3 positions then all of a sudder your running around like chicken with no head ...and yet we would not get not pat on the back..

Yes i went to jack n box in the city of norwalk ca on imperial hwy and firestone i gave the lady my receipe for 2 free tacos i also ordered 1 jumbo jack and she was very rude and nasty to me she stated that they dont accept receips for surveys which they do anyway she started to disrespect me and another spanish female around 5ft3 got really smart with me as if she wanted to fight with me she called me stupid and other differ words i which to take action against these employes of jack n box everyone of there employes are very rude and nasty all ran by spanish people.

on 9/5 at approx. 8:00 am I tookmy daughter to Jack in the Box 7979 Broadway Lemon Grove Ca she walked inside to get her food and ordered several things and asked for a cup of water - the girl behind the counter refused to give her a cup of water said it would mess up the inventory? What? The manager came to speak with my daughter by the way her name is Amber she is 34 years old and he refused as well? She wanted a cup of water for her 4 year old son? We left went to another Jack in the Box 7015 Broadway Lemon Grove - drove through no problem - very courteous - ordered same food they very kindly gave us a cup of water for the baby? I have been going to Jack in the Box all of my life - never a problem ever- but I have to admit I have encountered several problems of the customer server workers being rude - and now I know why if the manager is rude as well? Resolution to problem: HIRE GOOD WORKERS AND MANAGERS ! We are the customers we pay for food that in turn pays for their salaries - if they do not like their job - quit there are plenty of good qualified people that do want to work...

August 14, 2015

I went to jack in box at 14485 Moreno Beach Dr. Moreno Valley, CA. 92555 for breakfast this morning. I ordered a grilled egg sandwich & 2 fresh hash browns well done. I was brought out a breakfast burrito & 2 hash browns which 1 was barely warm and not cooked all the way & the other one was like cooked twice in grease to make it appear well done & very greasy & hard.the manager brought out my corrected sandwich and I told her politely the hash browns were no good and she took them and thru them in the trash can right beside me and never offered me new ones. she just walked away. I was shocked that she did this. I paid $8.83 for this meal, I had a ice coffee with it also.(your ice coffee is great.) I just could believe her rotten customer service.

Thank you for your time,
Wendy

Me and my family went jack in the box on Perkins and ordered our food we had to wait for 30 to 45 minutes and we were the only ones in the restaurant at the time...my family had received their food and I was still waiting on my food...10 minutes later I got my food when I got in the truck to leave I took a bite of one of my fries and they where cold! I took my blazing bacon chicken sandwich out and it was missing the bacon. I took my food back inside and told the manager what was wrong with my food and he apologize for the mix up and he would fix my food over! All he did wa re-dropped my fries and put bacon on my sandwich. By them doing that my sandwich was cold and my fries was hard! I called the store and talked to the manager and he had a very nasty attitude! If he don't like his job he need to find another one because he can not treat and talk to customers like that!

Finally putting puzzle pieces together, I worked at local fast food restaurant (JintB) with Keith, supposedly the nephew of the landlord and he told me his uncle was very rich and powerful person, and that he had killed someone in the past and drug them into the attic of a residential building, not sure if that was this building or somewhere else, he had told me that his uncle owns apartments here in troy, but not sure if this is them. what bothers me is that i can hear someone in the attic all times of day and night, and that there were prior problems with holes in the ceiling covered by wood patch planks were actually opening, attic debris was found numerous mornings under these patches above buildings drop ceiling when i firrst moved in but have been secured with brackets. after working for a few privately millionaire owned businesses before becoming disabled, has shown me that people with this type of money think this way as sport.

I visited the Easley Jack in the box this morning 02/12/15 and a young African American lady was at the window for the drive thru. She went to hand me back my change and she slammed in in my hand making the change go onto the ground. I let her give me my tea and asked her to get me the change that was on the ground and she stated she can NOT open the register for any reason, so I was out 38 cents. I asked her to get the manager because it was too much to just leave there, and her attitude was awful. She stomped off, but did not get the manager, she came back turned the key in the drawer and slammed a quarter in my hand. I do not know her name as she didn't have a name tag, and I am a regular customer there every morning for a large sweet tea, all the other workers say their name and take your order, she did not do that, so I don't know her name. but she is new. Please take people like this off the window for service, or lose customers...

on Jan.20th 2015 at 14:30 I pulled into the drive thru and placed an order. the server (Chris) who I found out later was "as he said" "the man in charge for now" the manager Jesus was taking a nap as the second assistant explained. anyways, Chris asked me if the order on the screen was right? i told him no. Jack was offering a new item the enchilada taco and i wanted to try them out. I told Chris that he had charged me for the regular "2 for a dollar" tacos and I wanted the new ones. after 3 times of Chris correcting me and telling me that he is right and I am wrong "he said" "its right and I will see you at the window" Well, since I could not get a word in edge wise, i figured I would pull up to the window and see how it pans out. as expected he took the money and handed me a bag. I told him to wait and asked him again " so these are the new enchilada tacos? I gotta see this and I started pulling them out of the wrappers. Chris instantly started backpedaling and told me that i ordered the regular tacos and that's what I got. OK this is where it gets bad, this dude starts yelling at me and every time I try to talk he just gets louder. Now he's yelling at me telling me to give him back the tacos and hes gonna charge me extra money. I told him " no way" and this guys yelling at me so I tossed the food back in the window and told him to give me my money back, so this guy just slams the window and walks away.

PS I have not purchased food from a Jack in the box in over 3 years. the last time I was at this location I did not receive my entire order and I did not notice it until after I was home. I went online and got there info because they did not give me a receipt and when i called them to let them know i was shorted the manager told me that the only way they could help me was if I had a receipt.
after 3 years its still the same.

The manager stole a homeless guys backpack while he was cleaning the lobby . and one of the employees tried to hide it from the manager so when she got off she could give it back to the guy. He threatened his employees to fire them if they took the bag and gave it back.

I had a coupon sent home to me from jack in the box. The coupon say two burger for five dollar. When I went there the Hindu man who didn't speak good English rung me up for ten dollar two burger. I complain say hey why coupon say two for five he say he don't know my cash register ring it for ten dollar can't fix it. I say that false advertising in the coupon. He say don't care don't want to buy then don't come back. I ask for manager be say he is the manager I never heard any manager talk like that to not come back. Fake coupon advertising two for five I left and went across to Carl jr instead they were much nicer. Nerver will I go there again false adversting a manager tell u to not come back.

Jack in the Box screwed me big time! These people are not running a fast food store they are running a towing business disguised as a fast food store. I parked, went inside and waited for my friend who was having trouble finding me. I walked out, got my friend and came back. My car was gone! I was inside the shop at 7:02 and they towed my car at 7:15.
Someone please sue this fast food shop and teach them a lesson. I had to go to Phoenix, paid over a $150 in a dark alley and got my car back. (They make it look like a drug deal). Is this even legal and what can I do to make sure that I get compensated for this hassle?
Spread the word people. Help save the next victim.

San Antonio, TX 281/Evans store. Horrible, rude service. Cashier screamed at me to leave when I told her she needed customer service skills. Food was cold after 10 min drive thru wait! SIX calls to corp office in SAN DIEGO finally they told me they agreed to give me a refund but that's all. I assumed my hard work and valid complaints would merit a gift cert or free coupons to keep me as a customer. After schooling the area mgr on how exceptional customer service should be handled he said he can't give me any gift cards. I was in shock, I mentioned that a gesture of good faith to me would make me happy. He offered a $5.00 gift card. I was insulted, said FORGET IT, it's not the money, it's the principle. It's the fact that I had to almost beg him to offer me a gift card for all my troubles. I told him FORGET IT, I will not go back! After being a LOYAL customer for over 30 years this one time I complain, I get treated like I don't matter. EFF THAT CRAP! SCREW YOU JACK OFF INA BOX! I'm going to IN n OUT where the customer is always treated right!