Jack In The Box
reviews and complaints

To whom it may concern,

I am a patron of Jack in the Box and have loved the food. I have recently seen a commercial and ads where it pertains to jack has the bowls ..i see the clever word play but in a time where we are trying have everyone not feel offended, this ad and commercial is walking that line. To even step close to the line that could be taken the wrong way could even cause me a customer to scratch my head as to why Jack in the box would make a risky commercial as those seen
http://banana1015.com/new-jack-in-the-box-commercial-sure-has-big-bowls-video/

I would like to know what as a customer i could do to express a need for change to make sure that things and lines like this aren't becoming a trend for a business i would like to continue to frequent. I wouldnt like my 12 year old nephew to say ..Jack has big bowls and i have little bowls.

Please respond if you may to [protected]@gmail.com

Ron Payne

I found a long blonde hair on my food. So disgusting! Lost my appetite during my lunch time. I waited for over 15 minutes just to get my lunch and this is what I got... Hair on my food! Don't they wear hairnet while working in the kitchen? Hopefully they will try to rectify this problem. It was just so frustrating finding a hair on your food. Just nasty!

Hello my name is Quincy Nash...

I stopped at your location in Florissant Mo, off of Shackleford.. The coffee was horrible, taste watered down, hash brown was old and cold and the bread on my sandwich taste like it was freezer burned.. I would have stop back, but I was on my way to work and I didn't want to be late...

I've had problems with this location before and I've said nothing... enough is enough, i was willing to give them another chance but now! I will not go back.

I WENT TO THE jack in the box at 780 marina blvd san leandro to 11/28/18 at 12;04;33 went thur the drive thur order #13 with garlic fries like always and a chicken bowl like always I ask for ranch and ter. sauce for my chicken got the ranch but no ter sauce plus I pay .30 more for the garlic fries like always but quess what no garlic fries only reg fries that was luke warm this is not the first time this happen plus the girl walk away from the window and went in the back and I coudnt go back cause I only had 20 mins on my lunch am Kathy mantooth
17010 channel street
san Lorenzo, ca.94580

The very rude customer service at the Waimanalo Jack in the Box I couldn't provide me with a gift card because they said their system was down. So I was wondering why couldn't they have a hand written one and took it off of my card. You need to really get a check on that store because this is not the last time this happened. I need to be trained better and more efficient with what they're doing

Went through drive through and was in the middle of putting in my order. I had my parents with me so I told whoever was on the comm to give me a sec because my mom was telling me her order so I could then tell it to her. She said again raising her voice "ANYTHING ELSE", to which I replied again "Gimme a sec." to which she relied "ANYTHING ELSE" even louder. So I got upset and told her to chill out that I needed a sec. So she proceeded to saying "Okay, here's your total" like if she didn't hear me say to give me a sec the last three times! I demanded to talk to a manager to which my surprise she said "I am the manager" Wow! What a complete incompetant woman! All of a sudden she could hear me good enough to reply immeadiately! Anyway, I demanded she give me her employee identification so I can report her and she REFUSED! She said "you get out of my line cuz you ain't getting nothing" keep in mind that this entire time she was being completely rude and barbaric! Slamming the drive through window, yelling, looking at me like a wild dog. It was insane! I got so upset that I did let a curse word or two slip out but my goodness what kind of manager do you guys have RUNNING an operation! This was ridiculous! I kept demanding for her to give me her employee info to which she replied she was calling the cops. On top of all this mess I kept dialing the number for customer service on the window to report everything and kept getting no answer! What a ridiculous experience! I've never been so baffled by such incompetence. Why have someone running a customer service operation when their customer service is complete TRASH. What a disgusting woman and terrible experience! I can only imagine how many other ridiculous customer service experiences this woman has provoked. Utterly disgusting!

Horrifying! Wasting tons of water and employees simply do not care! Food subpar :(

It is November 17, 2018, and the Jack in the Box in Buena Park (La Palma Ave.) have always had subpar service and subpar food since we moved to the area two years ago.
While they are having their exterior painted over the past week, the water in one of the bathrooms has a constant streaming leak and no one that works there seems to care that they are wasting tons of a natural resource, especially given the recent California fires! THIS SINK HAS BEEN LEAKING FOR THE PAST TWO WEEKS! I am trying to find a corporate office to report this too since the staff there apparently does not care. and perhaps report this to the city of Buena Park.

Hi I was just at 56 and pacific jack in the box 11/16/18 12:10:47 a and order 2 meals with curly fries and an order of jalapeños 163895
Jfbko3 got one regular friy instead and I ask nicely to get it exchange a girl who came out of the kitchen sashee didnt want to give me a last name (who claim to be the manager ) litery express herself with a [censored] as they where exchanging the fries I told the girl shiarra to let her know she shouldn't EXPRESS herself like that about customers and she smile and said I'll let her know but then I notice my recite wasnt I'm the bag after giving her exact change and I ask her for one so she gave me a shorter one than usual then I asked to speak to the girl in the girl in the back who cussed me out and she showed up claiming to be the manager and said I couldnt know her last name asked her nicely she shouldn't Express like that about customer and her coworker admitted to her rudeness she try to deny the whole thing and deny my receipt to call customer service and claim to be the manager bye

The person who answered the phone was less than unhelpful. I was in the drive thru about 3days ago and noticed a sign that said open interviews. However, i didnt get the days the interviews were being conducted. I went to the website and it indicated that i need to apply in person. I called the restaurant to get the info i needed to apply. (Day of the week, times, etc.)The person i talked to insisted that there wasnt a sign in the window and i needed to apply through the website. I went back to website and i got the same info. I called back and she wouldnt let me know her name or if the manager was there. She told me she didnt have that information. I feel this was no way a customer service rep should treat anyone.

Good morning, I am very disappointed when this morning at 3:20 a.m., I drive to my local Jack in the box in Artesia, California and was told that they are closed and to come back at 4:30 a.m. which I do not understand why when I thought that Jack in the box was supposed to be opened 24 hours? I replied to the lady thru the drive through that aren't they supposed to be opened 24 hours, and she said that the cash register was not working. Now, I understand that a cash register could have problems but don't you have other cash registers are working and of that register is having problems why should I have to come back at 4:30? The reason of why I am so upset is because I will be having surgery at 6 a.m. and I am not supposed to have any food prior to my surgery and I was hoping to have a burger but because your employees are not in a working mood to provide customer service to your customers and stay open for your custoners is not right to state that Jack in the box is "OPEN 24 HOURS ", when at 3:20 a.m. I drive there and was told to come back after 4:30 is not being open 24 hours, it is false advertisement! I honestly believe that for my time driving there and again going back there after 4:30 a.m., I should be compensated for my time and now I have to wait to eat food after my surgery! Im sorry but some may think that people can wait over an hour and go back is not a big deal and if its closed they can drive to Del Taco and get food, but it is a problem to me! I am not in the mood to have tacos and what if I had a job working late hours and have 1 hour lunch break I would not be able to have a burger at Jack in the box and I would not be able to come back after an hour because that was my lunch break! Your advertisement of being open 24 hours is a lie and it inconvenient and not right! You have signage everywhere that your open 24 hours but not at that location in Artesia, California!

Sorry jack,
But I have to share this with you; this location #133 in los angeles is ruining your reputation by skimping on the contents of your ribeye burger!
They put no lettuce on it!
No tomato on it! There were lots of grilled onions though!
They truly skimped on the bleu cheese, placing a very thin layer spread on the bun! They put 1 pitiful shaving of bacon, not even a real slice!
It looked like a badly doctored value menu jumbo jack! Pictures attached of my receipt and the burger in question which is actually good when prepared the right way.

I am one of you staunchest patrons, and I don't appreciate this location besmirching your name and reputation, by putting out food misrepresenting
Jack in the box!

When I walked into the door with my service dog, the manager started yelling "no dogs allowed". I told her that he is my service dog and she said "you don't look like you need no damn service dog". I ignored her and continued to the counter and she came to register to take my order. I ordered a number 1, bacon and swiss buttery jack, she them told me in a ride tone that I can not order that without explaining why. I asked her why and she responded that they don't have bacon so if I wanted bacon then I might as well kick rocks. I told her I don't care about the bacon I just wanted that sandwich with large drink and fries and she took my order. After I got my food and drink I was walking back to hotel and I was about 200 yards away when I decided to look in the bag and she only gave me a small cheese burger with a small fries. I did not turn around and walk all the back for many reasons and one is that I never wanted to deal with a disrespectful person like that again. Jack in the box in la marque tx emp: Desiree JIB#617.
I don't expect special treatment being disabled but people need to have some respect for wounded veterans on veterans day.

Today's date is 11/9/18 at 11:25a. I ordered food from the Jack in the Box in University City, MO 63130. I ordered a meal which came up to $7.29. I was told that my debit card declined. My debit card was charged $12.14 and I was not awarded a refund. My co worker ended up paying for my order in which I have a copy of the receipt as well as a copy of my debit card statement which clearly shows that my debit card payment didn't decline and I was charged $12.14. I took the receipt along with my debit card statement which shows that the payment was charged to my card for Jack in the Box. Some lady name Iyana made the transaction as she messed up on all four of our orders. When I talked to the manager she said I had to wait 24 hours to see if the pending charge would drop off after showing her the bank statement. The manager made me wait 10 minutes before even trying to settle the situation but came with a nasty attitude. If your told that your card has decline how can you produce a receipt. My name is Ebony Brown and I would like to get my money back as I will never go back to Jack in the Box ever again. My phone number is [protected]. This is a fraudulent action and it needs to be taken care of asap. I shouldn't have to wait if I was told that my card declined and was still charged after being told it declined.

Why does Jack in the Box tell you to download the app and receive free coupons but every time I visit the store at 1228 Robert B Cullum Dallas TX 75215 - they never honor the coupons - its not fair to customer - I do understand not all stores participate but this store picks and chooses when they want to accept coupons. I've used other coupons there before. please advise

455 Earl Rd Shelby NC 28150

This Jack in the Box location has been out of ice for exactly two weeks! That is ridiculous. I understand equipment break downs happen, but management should have had this fixed by now. We went exactly two weeks ago, were told at drive threw they were "out of ice, was that ok"...and was told the exact same tonight.

Chasity

Every time i go the location in riverside ca off van buren blvd and California they Always tell me there card reader is down there only accepting cash why is it this is the only place when I go early in the morning that they tell me they only taking cash when other facility i go to at this time twke my card so every time I go I get no service cause they tell my there only taking cash please email me with a response please
[protected]@gmail.com