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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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J
1:15 am EDT

Jack In The Box food

I bought a ultimate bacon cheese burger combo and 12 tacos everything was bad my burger patties were old and burnt bread was hard tacos were over fried fries were cold and not fresh this is unacceptable with the amount of money I spend with y'all I expect my food to be made to order always and this was definitely not made to order I demand a refund or something

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E
3:16 pm EDT

Jack In The Box poor service

My husband and I are in the ministry, he is a deacon and I am a preacher. This morning (7/7/2018)around 8 am I had just dropped him off at United Methodist church where he works, and I came back around in order to get back on I-30 going toward 45 and I saw the Mc Donald's and wanted coffee, but it was too late for me to turn so I decided to go to Jack in the box (on Phillips street in Dallas TX) instead, it's not that I dont like your coffee, it's just more expensive. So I ordered a large coffee, I think it was $1.83 and she handed me my change and the coffee, which I reached and took it in the middle but the top wasnt secured and popped off, spilling hot coffee over my hand, on my clothing and on the exterior and interior on my new car. The girl was so spaced out, I dont think she even knew what happened until I made a sound. And then she asked, what happened? I said, "the top wasn't on right and it spilled", then she looked out on the ground (like she didnt believe me ) and said, "oh, I'm so sorry ." She then walked over to an older woman (and you would have thought she explained what happened to her, but no) the first girl made a gesture, like ' I give up' and walked off and the older came over looking confused. So I said, "can I please get another coffee, the last one spilled. The top wasnt secure, it was no ones fault.
It was an accident". (And the only reason I said that is because I didnt want the spacy girl to lose her job). So the woman handed me another cup and closed the window. She wasn't even courteous enough to offer me a coupon...nothing.

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M
2:22 pm EDT

Jack In The Box number 2 buttery jack

I had a problem stomaching my half burnt rubbery sandwich with crispy burnt fries, while having an impolite drive thru atendent named Paula. I am a simple right to the point kinda guy. I'm not sure how to express at least 350 characters when my first sentence was the exact problem and simply said. I am now going to drive the extra mile to visit Burger King vice stopping at this location due to the lack of care your company puts into their product. Once the your employee saw the condition of the sandwich it should have been redone. I can be reached at [protected].

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L
3:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box combo number 7 because I forget my things

I went by the window 12:10 by hay but the cashier gave me a very bad astitud and I forget my drink and sauces and forget to give me my recivo

This is unfair because it still waits like 20 minutes in the window to forget that
7/5/18
I want my food repair

My email [protected]@hotmail.com

I dont have the rceipt because the casher he forgot
I order a combo number 7 with potatoes mix and my drink puch but I forgot my sauces and my drink

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J
3:11 pm EDT

Jack In The Box “grilled” breakfast sandwich

I had been sick and finally felt a lot better. I wanted one of your grilled breakfast sandwiches. I drove down there by passing McDonalds, Burgerking, Arby's, Wendy's. I went through the drive through. Ordered number 29. Customer service was good. When I got home and unwrapped it I was really disappointed. It wasn't grilled it was toasted. The eggs were on one side, the bacon was brown as if it was old, bacon was just piled on it not laid out. Then I noticed it was two different kinds of bread. I was so disgusted I ended up giving it to my dogs. I am hoping you can express to your employees the importance of presentation and preparations. I love your diverse menu. If this type of thing should happen I will ban jack in box.

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Update by Johnny Jean
Jul 04, 2018 3:13 pm EDT

Won’t let me submit complaint without putting something here.

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N
10:50 pm EDT
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Jack In The Box food

Went to eat with my husband and he currently works for this location they intentionally messed my food up and took about 40 or more minutes to get it out to me because they did not want to make the order as ordered I feel like the person who made my food was lazy and did not want to make it as ordered this has happened many times and they have left part of my order out this place is a joke

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C
7:52 am EDT

Jack In The Box every thing

The store in Humble Tx off Mesa ., I wasnt greeted they said can i help u that was strike 1 than i was the 2nd car in line i orderd my food around 5:37a jus 2 breakfast jack with extra meat and cheese, after waiting in line almost10 to 15mins i was highly upset thats strike 2 i had to rush to work almost being late to open in my bag and neither my sandwiches had cheese that strike 3 i called the manger to let her know she rudely ask me what time i came and do i have my receipt i told her its in my car and im at work she pretty much said she couldn't help me and when i find my receipt than call back i will never visit this unprofessional establishment again but i will be taking this food back she made me feel like i was lying and etc i rate they service 0 stars...

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R
4:54 am EDT

Jack In The Box bad customer service always rebooting computer

No computer services in the morning 3:45-4:00 am. When I get off work it's all the time in the early morning hours there system is down and the employee's just don't want provide customer service. I thought Jack in the Box was 24 hours, I think it's important to address this problem Jack-in-the-Box employees don't seem to care too much about drive-thru customers in the early morning hours. It seems to be a big problem when both Jack in the Boxes in my area are always down with computer system problems. Thank you for hearing my complaint, looking forward in seeing this resolved.

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J
12:57 am EDT
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Jack In The Box bad service and wrong orders

Went to jack box in the on 6/30/18 @ 9:40 pm I place my order when I got home my order was all wrong my burger bread was not toasted and my tacos had no lettuce was trying to call them right away but for the past 20 minutes they didn't answer me I always have a problem with them of serving the wrong orders if you could please contact me @ 559-417-3067and will not go back there again with this kind of service

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Update by juan1971
Jul 01, 2018 12:58 am EDT

Bad service

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J
6:31 am EDT

Jack In The Box employees

I am a every other day customer, I come to your store about 4 times a week. I've never had a problem with anything, everytime I come it's usually the same girl who takes my order. I can't remember her name, all I know is she's a skinny white girl who works nights. She's always there around 1 when I come. Well last night a different lady took my order, she was very rude to me. I had 3 orders, she rushed me and when I got to the window to pay, she was very rude to me... I simply asked her what's her problem and asked can she get the girl who usually takes my order. She ignored me and finally the girl I know came to the window and took over, I explained to her what's the attitude with the one who took my order and what's her name, she apologized to me and said she will have a talk with her, then she asked me to park, It was about 5 minutes she brought my food and apologized again. Then the same girl came to the door and gave me an attitude, her name was janett.?... She tried to pick a fight and finally I told her you want have my business any more she said good. I'm just wondering is this the service y'all have to keep buisness...

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W
What The Heck 85
, US
Jun 29, 2018 12:38 pm EDT

Someone waits on you four times a week and you can't be bothered to learn her name? Tacky.

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W
7:44 pm EDT

Jack In The Box order

We placed an order at the jack in the box in Willis, tx the order took almost 30 minutes to get out then it was made very sloppy. The carne asada fries had two small pieces of meat on it, and very little cheese. The hamburger had so much mustard and ketchup that it wouldn't stay together it would slide apart..and the other burger was dry as a bone.

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K
1:28 pm EDT

Jack In The Box customer service

I was at Jack in the box trying to buy breakfast for my family and I. The workers there let a homeless man sit in the restaurant at one of the tables where he had his soap hair brush and toothbrush on the table. He was also drinking beer. When I went to tell the manager mirella that there was a homeless man drinking beer at one of there tables and that he didnt buy food, she said it was ok. Turns out the workers let the man stay at the jack in the box because he had given them stolen items such as chargers for phones. But what really disgusted me was that the woman who was making the food didnt change her gloves until I told the manager that I wanted the worker to change her gloves before she touches my food. The manager also got mad when I told her this and said that the worker did change her gloves. Finally, my decaf coffee that I ordered was cold. When I asked her to make a new batch of decaf coffee she just refilled my cup with regular coffee. I hope you can fix this problem. I also believe she gave me a fake name because she wrote mirella when the receipt says nuvia.

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D
8:47 pm EDT
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Jack In The Box food and wait=time

We went to Jack in the Box on Saturday, June 23rd about noon. We placed our order and waited for over 15 minutes for the food to be served. We have eaten hamburgers for years and years all over the US, and this had to be the WORST hamburger ever. The meat looked like it had been cooked hours before. The bun was crumbly, and the French fries were luke warm and overcooked. The wait staff was fine, and after the food finally came out the server brought it to our table. However, I suspect we didn't eat more than half the hamburger and the fries and the bill was over $17. We cannot imagine ever going back to this restaurant. The best thing for the company would be to close it. It is a source of embarrassment.

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J
11:32 pm EDT

Jack In The Box jack in the box can’t even make things right given a second chance

My cousin and I went through the drive thru at about 1230 at night at the Jack in the Box on Division and N. Foothills in Spokane. We ordered a munchie meal, which is only offered late night, and a double jack combo and a sausage burrito. We waited for about 10 to 15 minutes once we got to the window because they could not get the tacos together. This was fine, it was late at night, we had both worked in the restaurant industry with both fast food and finer dining establishments and are familiar with how it can get busy. We were given our food in stages and don't know if we were even given the receipt or not and at that point we were simply ready to go home. When we got home to eat, the tacos were a mess of lettuce and cheese with what little meat there was fell right out. The siracha burger in the munchie meal had most of the sauce on the outside of the burger and had no patty inside the burger (which I believe is the primary ingredient in any buger) looked as though they had decided to play hackey sack with it. The double jack, had only one burger patty, now not saying math is everyone's forte but I'm assuming it's universally known that double would mean two, or one twice to be more specific. Never mind the fries in both meals looked like something that had been made the day before or that the large fry was maybe a little over halfway full in the container and I didn't even bother to mention the missing sauces, so after finding all this I call back that night to let them know about the messed up order. I didn't try to get the whole order for free or demand a refund, I just wanted the double jack to be replaced and the munchie meal to be fixed, to their credit the burrito was fine. I was told I was going to be put on a list and that the munchie meal would be replaced and so would the double jack, while not exactly happy I understood mistakes happen and the fact that they said they would make it right was enough for me. So even though I had a pretty crappy experience I was just going to get my correct order at my convenience at the store where they said they had me written down for my replacement food. Upon checking the list they told me that all that was written down was a double jack and siracha burger. Not even the tacos that were the original problem had been put on the list. When we called and told them that Olivia who had served us that night said if we had any issues to mention her name and they would take care of it, instead they told us that all they had were the two burgers and would not replace the tacos, let alone the entire munchie meal as was promised. I understand mistakes happen but when you are assured that it will be taken care of and isn't it truly diminishes ones desire to ever go to any of their places of business much less the one where, to put it bluntly, got screwed out of 20 dollars for food that had both the quantity and quality of the same things they were throwing in the dumpster. All I wanted was for them to make it right, but they couldn't even do that. This particular jack in the box is one that I will be sure to inform anyone not to visit should they care about the quality of food or service in their dining experience and would question the credulity of the food and service of the company as a whole that would allow one of their establishments to run as this one.

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M
9:31 pm EDT
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Jack In The Box hiring manager discriminated against beard.

I went to go for an interview at the jack in the box so that I could have an after school job. The manager in the phone was very nice and seemed promising. Once I get there she took one look at me and asked if I was going to shave my beard. I said nice and she asked if it was religious. I then said yes. She got rude and rolled her eyes. She said she wouldn't take an interview and said I couldn't be hired because of my beard, then asked me to leave. She insulted me and discriminated against me because my beard is religious. It's worse because there's many girls with their long hair and it didn't seem like my beard wouldn't be a problem.

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U
10:50 pm EDT

Jack In The Box not washing hands after using the restroom

Today at about 12:15 pm I was in the ladies restroom at the jack in the box /arco am pm
on Ramada Drive in Paso Robles California, while I was in there one of the cooks from the restaurant walked in used the facility and when she was finished she turned on the faucet stuck part of her hand under the water grabbed a paper towel and rushed out . After a moment to collect my thoughts I walked to counter to ask to speak to a manager but no one would come to the counter, so I went to the cashier at thee arco and asked if there were two separate managers or one for the combo store /restaurant. She informed they were two separate entities, so I told what I saw and left since there was no way I was going to buy lunch at this disgusting place. I know it's hard to believe but this is a fact and should be addressed immediately. I will be posting this FYI on my Facebook as this practice of hiring of illegals who disrespect our laws of cleanliness is more than offensive and appalling.

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G
1:53 pm EDT

Jack In The Box breakfast sandwich had whole egg shell in my sandwich

I went to the drive thru and purchased a breakfast comb meal. As I arrive to work to eat my breakfast I started to bite into the sandwich and I was crunching! I looked at my sandwich and there was egg shells in it. I am very upset! I could of scratched my throat with the hard egg shells. I complained to the manager and she refunded my money. I will not eat breakfast at Jack in the Box anymore! That was so Gross!

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M
1:12 am EDT

Jack In The Box multiple order mess ups

I am a little pissed just ordered a burger with extra onions from location 92703 and there was no patty just buns and sauce... The last time I went to location 92655 and ordered a burger with extra onions and I got a burger with no onions or sauce just meat and bread. These are pretty big mess ups and I don't know if its training or policy or what but i'm about done with you. Your hiring some pretty incompetent people...

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R
10:02 am EDT
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Jack In The Box racist slur

I came to this restaurant on june 16th, 2018. I was in the drive through waiting to give my order, but I heard a female on the speaker telling me to hold on. I told her alright. She came on a second time, and asked me to hold on again. I didn't mind the wait. It was about a seven minute wait. The third time a male got on the speaker and told me that it was temporarily closed. I wouldn't have minded if they told me the first time that it was closed. I get to the window, and asked them what was going on? I said the female said to hold on and now you are saying it's closed. He continued to say that I was wrong and that she said that they were closed. I then asked who the manager was, and what their store number was? But he gave me all kinds of attitude! Telling me to go look it up in the internet! He said he didn't hab e a pen to write it down! He said i'm not his boss so he doesn't need to do what I say. But that is not the real problem. He called me a racist slur! He called me the "n word"! Not once, but twice! I recorded him also. I confronted him about, and he said he had anger issues! So that gives him a right to say it, I guess. I tried to call to make a complaint at their store. I made several calls, and I left three messages with their shift managers for the store manager to call me back, but I have heard nothing back at all. I guess I call corporate on monday, when they open up. This person name is melvin, or that was what he told me. I wish I can post a video of him saying what he said. I hope this review helps. I come here all the time. I work at the oil refinery close by. Thanks melvin. Store # 3482

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1:12 pm EDT
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Jack In The Box sauced and loaded fries

What is there to say? I order the sauced and loaded fries with chicken and only one piece of chicken about 1 inch long was in the box! Plenty of cheese and guacamole but just one little bit piece of chicken!... What a rip off! I am considering calling the better business bureau and file a complaint.
The restaurant in question is located at 10454 richmond ave, houston tx 77027

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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