Jack In The Box
reviews and complaints

I was taking out large drinks the girl at the counter around 5 PM made no attempt to proerly secure the lids on the drinks dousing me and my car.Even though thelid had come off sje made no apology just stood there silently. I even had to ask for napkins to clean some up! I would tell you the store but the receipt like everything else was doused. The sore is in Niu Valley which on Oahu. I want to speak to speak to someon in authority as soon as ossible. [protected].

This is the 3rd time this week I have been to the Jack in the Box on Seminary and Hwy 35 and they have screwed up my order. I am very understanding but this is ridiculous. They did not even try to resolve the issue, just said they were sorry and then gave me a bogus phone number when I asked for a number to file a complaint. I am a regular customer at Jack in the Box and this makes me want to quit eating there.

On the morning of Sep. 24 2018 I step into Jack in the box located 1382 Beltline Rd to purchase a soda and chicken sandwich. While in the restroom, one of the employees threw away my medium drank and my big gulp cup from 7/eleven. I let the employee know that the drank and the other cup was mine, but sed employee prisisted to catch an attitude with me and argue with me about what she had done. So I sat done and waited to order my sandwich, once the manager arrived (Antonio Ibarra) I had the chance to speak with him but he only made the problem worst by trying to justify his employees actions to me instead of moving the situation on. The service and attitude of these two employees was unacceptable and down right distasteful. I will be writing another letter to corporate on this matter. Thank you for your consideration.

On 9/22/2018, at 11:23 PM. I arrived at Jack in the Box in Clearlake, CA.

When I finally got to the window the shift manager was verbally abusing an employee for how she was performing her job.

I explained that the order was wrong, the shift manager refused to correct he order, told me to come back through the very long line, and slammed the window

I think it is disgusting seeing one of the employees doing this while he is working and customers are around nothing was done he was only suspended he didn't get fired or demoted and I think he should also I think they should look into the other managers if they don't take this seriously that is a shame and it's not going to get done if nobody complains about it

I just left Jack in the box in Berkeley number 413 with a bad experience I asked him for the number 24 and when they got to the window I asked the lady does it come with the juice she's says you didn't ask for the combo you just asked for the sandwich I say they usually ask me if it's just a sandwich or the combo and this time the girl didn't so the girl gets an attitude with me and she's like all right I'll charge you .I gave her my card when she returns it she doesn't even say thank you she got she gives me my food she closes the window don't even ask me if I want ketchup up or anything else I'm sitting in my car for like two minutes for her to come back to the window to get two packages of ketchup I am very upset I go to Jack in the box all the time I don't see the need for somebody to have an attitude

I work there, and the manager suspended me because I didnt want to come in to work on my off day on such short notice. she took me off the schedule now I wont have a pay check for the next 2 weeks. and we get paid the 5th and 22nd, but shes witholding my check. although she has handed out several, she lied to my face and told me they werent in yet!

The Jack in the Box in my hometown has refused to serve me multiple times according to them because of a daily system update I have never experienced this problem at any other Jack in the Box I've ever been to I'm not sure if this is true or if they all decide to take a smoke break at the same time I've been there at different times of the day mostly after 1 a.m. since that is when I am getting off work and that's when the issue usually takes place anywhere from 1 to 4 in the morning I've experienced this at different time

At approximately 7:19 pm on this day I was in the drive thru at the window and I could not be properly serviced due to the unprofessional behavior of the employees. They were literally cursing each other out due to the shortage of employees. I heard them shouting to each other that they did not have enough employees to work and they were not going to work the lobby and the window. Then manager shouted so close the "mother [censored]ing" lobby.
Keishira and 2 other unidentified employees were told by the manager, who was wearing the gray and white shirt to shut the [censored] up. When my order was incorrect I wanted to go inside but, the lobby was closed. There was also a Police officer trying to go into the lobby but no one was allowed in. My order was not fitting to eat it was old and cold was not fit for human consumption.

I need a response please

I went to Jack In The Box today to get my Free Jumbo Jack with the purchase of anything for the Cowboys scoring in first quarter. I ordered a value fry and told her I need my Free Jumbo Jack, she then tells me that I cannot order of the Jacks deal menu they had to be something else I told her I just looked it up on the internet and it said with the purchase anything. She then tells me her GM told her not to. it was another gentleman waiting to get his food when he told me he got two tacos and a value fry and got his Free Jumbo Jack. Thank you and I'll be waiting to hear back from you

jib#1114
I went there on 9/10/2018 at 833am emp Dulce service went great that day. I filled out the survey got a code 3542 I went at 630am 9/14/2018 I waited at the speaker 5mins before she asked what can I order it was only one car at the window then when I got the the window she stated can I wait while she ran outside to take another order for someone and didn't waif for a reply she went out the door came back 4 mins later now I'm watching the clock cause I'm on my way to work then I gave her the receipt from Monday she asked why I gave her that I said bogo she stated she entered 4 times the code and it didn't work by this time I'm gonna be late for work she stated I think you used this already and I haven't this was my second time coming to jib in over 2years I was upset I ask for my receipt and drove off

The imperial Missouri location is a joke at night. Pathetic lazy crew will not serve shakes anytime they don't want to. I have gone by every night for a shake and the same young man claims they aren't serving shakes anymore. It's open 24hrs come on. I have gone back since being denied 2 times in a week to once everyday after 9:00Pm for a shake and was told the machine is broken. We just sold our last shake. Sorry no shakes tonight we are waiting on parts for it. That very next day I went in for breakfast and asked if they managed to fix their shake machine and the manager said "when was it broken?". I said "last night". He replied "that machine hasn't broken down once in the 6yrs I have been here working". I proceeded to inform him of the night crew establishing this idiotic means to really make a customer angry. I have since moved on to White Castle shakes and I am a physical therapist that's works out and I drink a shake everyday and it makes me wonder why jack and the box wouldn't want to take my money everyday because these rude young millennials feel a sense of entitlement to be lazy [censored] and not serve shakes. I want this crew punished and taught a lesson. I have owned my own business for 13 yrs and it's based solely on word of mouth and believe me when I say that I can really pass them word that this location is terrible and lazy at night. So far about 12 people and myself have switched to other vendor shakes because of this stupid issue. And it's not just about getting a shake. It makes you so mad to hear the same [censored] persons voice be a [censored] about when he tells you it's broke, they are serving anymore, the last person got the last one, or better yet...we are out of ice cream!?! Wth!?!?! This is making a lot of people angry and quite frankly turned off and going elsewhere. I truly hope that you remedy this issue by the night crew. There is no way that every night even when I'm driving one of my 4 cars so as to not be remembered as the same person coming through it's the same answer. I think not.

So i walk in to the jack in the box on firestone and California and stand in front of the registers no one acknowledges me all they did was turn their heads and continued doing what they wur doing i asked if they could take my order an this fat guy wit glasses n purple hair just snickers @ me so this young girl that had short hair finally comes n helps me i give her my order an she says thats it with n attitude i patiently proceed 2 wait 4 my order n they must of thought i left 2 da bathroom n i could hear them talking about me and laughing i have never in my life been treated wit so much disrespect they are lucky i didnt whoop they [censored] i use 2 luv going 2 Jack's now im considering never eating there again like wur is the professionalism i work in foodservice n ima manager i would never let myself or any of my employees act the way they did [censored]ing distasteful ungrateful [censored].

Today my husband and I ordered the teriyaki bowls because we had them before and they were really good. Today not so good, The rice was like mush and neither one of us could eat it. Another couple also had the same order and I asked them about the rice and they also said it was bad. I complained to the girl who took the order and she called the main lead and I showed her how bad the rice was and all she could say is sorry mam that it was a new person and she did not know how to make rice. Again sorry. I would hope they would not serve anyone else that rice. They did not offer my money back or maybe order something else. I paid $14.53 and could only eat the chicken and vegetables. I was really disappointed with the quality of the dish. I have some info on the receipt JIB #8359 Employee Reveena.

Thank You
Rosanne Cook

You could tell that the server was not having it today or did not have enough help as she was very stressed out our complaint is we did not get the churro's we ordered or the chocolate overload cake and we got a burnt crispy JoJo Instead of a chicken nugget for the kids in their meal She had also forgot the Apple juices for the kids meal and my water which I asked for and she gave to us. My daughter had a number 25 breakfast and asked for an extra piece of cheese and when she unwrapped it the extra piece of cheese was all over the wrapping The picture below is the jojo that was in that kids meal instead of a chicken leg and

On 9/9/18 my mother made a order and when handed the recipe she told the server it was not correct and even said this is what I ordered and handed her a hand written piece of paper with the items written on it. (The waiter said this is how there made) and handed mom her food. The bill was $40.40 . When she got home everyone of our orders was wrong! And the hamburger meat was over cooked so hard all around the edges. I have tried to call and report this to the manager because we are so disappointed and dissatisfied but the phone just rings and rings. We don't want money or free food but we have always enjoyed Jack in the box but we won't be going back any more. I thought you should know. It is the one in Rosamond, Ca
JIB# 5339. 2:47:10 PM Emp Mitchely.
Thank you, Tammy Gonzalez [protected]

I went to the jack in the box on Thousands oaks in SanAntonio 78247. I have never had jack in the box and McDoalds are doing renovation so I went to the jack in the box, I got there and placed my order at 5:02 and waited 17 minutes before I go my food. So I went home opened up the bag and the food was awful and I am sending you pictures of the food. I will never go to jack in the box again.

Hello
I'm Shellsea
This is for the artesia, ca location.
Every other time I go through the drvie thru from anywhere between 10pm and 1am they completely mess up my order..
Last time was the only got 1 sough dough and I ordered two.
This recent time was tonight at 10pm
I ordered two Soughdough jacks and got a jumbo jacks.. On top of that the manager whom is blonde was talking [censored] and swearing to the window girl about a friend.. Preferably do it at home or Do that [censored] when the window is closed..
Please help my late night jack experience better again.. If anyone would like to contact me please do.
562.235.5488

I went through the drive thru, order two jumbo jack one with cheese one without. Order # 118, Tuesday September 4 2018. i also ordered a chicken tator melt with no bacon. I'm Obviously Muslim, I know i said no bacon but Hey, were human sometimes people tend to not hear you the first time. Anyways I went back, and then thats when everything happned. I kindly pulled in and said Hey i ordered a chicken tator melt with no bacon, dont worry its not a problem but please let me get one without the bacon. That's when the lady over the intercom(Rita) Jack in The box Location #JIB 3069, 3:51 pm EMP Rita, was like we can't refund you, but the thing was I never asked for a refund? she clearly did not hear me or acknowledge me as a customer. The disrespect, then followed up with you have to buy another whole sandwich, and that is that. I pulled in to the window, and Jennifer bless her soul took care of me. This is the first time I have ever been treated with such disgust and poor customer service. Please this is an issue that can not be looked over. I am a paying customer. My number is [protected]. My email is Hoyo.[protected]@gmail.com. Please someone get back to me. The best way to contact me would be Email. Please i need to need what we are going to due about this. I am Allergic to Pork so if i had bit into the burger I would have gotten an Allergic reaction while driving the car which Thank God never happened. I could have been hurt and casued an accident for others. This will be brought to court if I am not reached back. Please help me Jack.

I always go thru the drive thru twice a day to order a large coke, and this morning i ordered a large coke and a supreme breakfast croissant andHe gave me a diet coke so i went inside to dump it out and get coke the machine was out so i went to the front counter and waited for 15 minutes for the manger carl to tell me he would be with me in a minute i waited another 5 minutes then i said excuse me i just want coke the machine in the lobby is out. He told me my cup wasnt valid because i bought it in drive thru and would have to purchase another cup if i wanted a drink inside. I said i just saw you at the window and ordered and he said it doesnt matter no refills if you didnt dine in. How absurd and then he ignored me, i asked for his supervisors number emmanuel c. But he refused to give me the number and said they wouldnt care because he is the manager and the boss in charge. I have continuously received poor service from this location and now they are closed in the lobby at night the doors are locked after 8pm and chairs are blocking the doorways. I go here on my lunchs at night and can no longer eat here because drive thru is too busy to wait in line and i cant go inside anymore at night because they lock the doors but the sign on the door says open 24 hours in lobby and in drive thru so not sure what the problem is please call me [protected] i just want some respect especially since i spend so much money here and they always act like they could care less about my business