Jack In The Box
reviews and complaints

My family and I stop to get something hot to eat after being on the beach & fishing all day.
We made our order and it seem to be taking a really long time for my food to be ready. However my sister ordered 2 tacos and my father ordered 2 chicken sandwiches. I ordered a turkey and cheddar cheese grilled sandwich #13 on the menu. my husband ordered a junior bacon cheese burger no ketchup. we were handed the drink cups went to get the drinks and the DR.Pepper, Root Beer, & Coke wqas out of order no sign placed to let people know that. The Tea was swapped around the unsweet was the sweet & the sweet was the unsweet. NOT COOL.My sister got her 2 tacos and had to give them back because she said they were so hard you could hardly bite into them. My father got his meal and only received 1 chicken sandwich when he ordered 2. She only charged him for 1. I received my food and got the hamberger and fries for my husband with ketchup mind you which we didn't want. And then I looked at my meal and all I had was some Chili cheese fries.
How the girl got chili cheese fries out of a turkey cheese grilled sandwich is beyond me. I have had bad experiences with Jack in the box before.
But just let it roll off my back and went on about my buisness.
But I can tell you this I will never step foot back into any Jack in the box again. That was the last time. One thing I dislike about fast food places is no matter what you ask for you can sure bet you will not get it.
This was at store # 3911. And we had to wipe our table down because there were none clean.
Donna Campbell
Conroe Texas

Yea my sister ordered a sandwich and there was like..black mold on it. It even smelt moldy.

How can they just get away with serving this?

Im not mad or anything but this was just disgusting and i bet more people got the same thing behind and infront of us in the drive through.

The restaurant on Power road and Baseline in Mesa Az gets my order wrong every time I go through the drive thru window The servers can barely speak English and you have to constantly repeat your order and figure out a way to make them understand what you want to order. God forbid if you want to "customize" your order! I just ordered a new deli sandwich and when I got home I called back because i received 2 chorizo burros instead and the employee said. youll like them, eat them. They were fine BUT i DID NOT ORDER BURROS AND i DAMN SURE PAID MORE FOR MY SANDWICH.

For the past two months, the receipts have printed so bad, you can't read the numbers to enter the $10, 000 contest! I have complained, but the manager will not address the problem and the servers are embarrassed by this. If you have a contest, the details of said contest should be legible, otherwise it constitutes a scam!

My manager wants all females to wear hairspray. I may be a girl but I don't do hair spray. As long as my hair is put up and pinned shouldn't that be good enough? (along with a hairnet of course)

As an avid jack in the box customer i would like to make a complaint against the jack in the box located on poinsette hwy greenville sc. I eat there atleast three times a week and on thursday the 24th of march i was going though the drive though with my friend. I handed the clerk 16$ in cash and asked her to put the remaining balance on my debit card.( the order total was 19.26$. Instead the woman put 16$ on my card as well as took the cash. I did not know i was charged this much until i went to the bank and was told i over drafted and received a fee of 35$ for someone else's mistake. I returned for the next several days only to hear come the next day to see the manager. Finally the following saturday the manager was there, he took ten minutes to come speak with me about the issue, he was very rude. He told me to hold on one second and went back to cooking fries for 15 minutes right in front of me. I then got his attention with an excuse me, he said nothing to me walked over to the register handed me 16$ then turned around and went back to cooking fries. No compensation for my 35$ overdraft fee and being treated rudely, i would think jack in the box would treat frequent customers with more respect.

Went to the Jack in the box on Homestead and Bing and was greeted at the counter by Sylvia who took my order. A Bonus Jack combo and a couple other items. I remember restating my order to avoid what to me seemed like could be a language problem. We had a bit of trouble communicating because "Sylvia" primarily spoke spanish. After taking my money and making change at the register, she went to the back and began helping prepare and package food. I never saw this person wash her hands. GROSS! I watched her package my own order. Next issue -- Then, I stood there as she put it in front of me at the counter where I asked her where the fries and cup were for my Bonus Jack combo. Sylvia told me that I didn't order a "Combo", only the sandwich. Again, broken english and very thick accent. At one point I told her "in english please." She went about cancelling my previous order of the Bonus Jack sandwich and then charged me for the Bonus Jack Combo. She never refunded my money for the original sandwich order. This accounts for the last time I will go to Jack in the Box. Poor sanitation practices and rip-offs at the register are issues that are not being addressed at the corporate level. Don't they inspect these places? There's no question this is the way Jack does his business -- probably everywhere.

Yesterday, the GHETTO THUGS Jack-in-the-Box calls employees were extremely rude to me at the Austin, TX store on Airport Blvd. I believe it was due to my sexual orientation and gender preference. The african-american woman who took my payment called her hispanic male friend to the window to gawk and make rude gestures at me. I have already informed at least 15 of my friends about this and am posting this situation to other internet sites. I will never visit this store again, and if this becomes a trend at other locations I will boycott all stores indefinitely and encourage everyone I meet to do so.

I went in this afternoon and ordered 2 sourdough jacks to go.. They give me the oreder, I come to the house, and open the bag.. Ate one sourdough burger and got ready to eat the 2nd one.. To my surprise, I get a double bacon cheeseburger out of the bag.. Not what I had ordered..

the so called manager, slid my debit card wrong. then she said she didn't do it. so i called my card company, and they told me that she had in fact slid my card removing 9 dollars from my account. the manager then told me that she did not take my money, and that my card was showing a negative from the begining. she gave me a 1- 800 number ( which turned out to be fake) and said she wasn't going to do anything to help me, and did not make any mistake. So now it's a week later, and i called my card company to see if the money was replaced, it was, but only covered the overdraft fee that she caused. So they still owe me 9 dollars, and I still got nothing for my money. I will never go back to jack in the box again, and will continue to give them a bad name until i get my money back. what happened to the customer is always right? which in this case I definately am. and the entire time she had a horrible smirk on her face, she knew perfectly well what she had done.

I order through drive thru two #20 One coffee one orange jucie the employee(abby) says two #20 right i say yes mam that right then drive to the window to pay my order $10.[protected] at 08:45:35am
then she says please park in the front we will take your order what the ponit of a drive thru then they bring my order 10 min later then i drive home around 8miles back home i get home have two #21in my bag i call the number in the paper they have the phone off the drive thru is locted in Edinburg Texas [protected] drive thru#262
to jack you need to pay more attention to your customers with out customers you are nobody?go under cover boss in the texas area and you know what i mean

Stop at our JACK IN BOX location, west highland ave. Went threw the drive-thru #199 it took around 5 to 6 times to understand just what the hellll she was saying. please please please put some one, any one that can speak English. It's so very much easier on your customers THANK YOU JACK I HOPE I DOESN'T HAPPEN ANY MORE !

MIKEHIGHWAY

I was with a friend who was also going to get food from this establishment. We enterred the store, there was one other group of people who were eating in the lobby, we were behind one other customer to order. We orderred our food and the customer in front of us was asking about her food about 20 minutes after we orderred. They had just brought our food to us which was to go, the orders were wrong, both of them so we had to send back the three burgers to be redone correctly, mine was not even the right sandwich. We were given the excuse that our food was given to another customer which I am guessing to be in drive thru because there were no orders going out in the lobby. The lady in front of us had 3 meals she was waiting on and they told her that her food was given out to another customer as well and that they called her name which they never did and blamed her for the mishap, she didnt pick up her food so they gave it away. I never heard Maria's name called, the other customer. While we were waiting 3 different people came in after being in the drive thru, their orders were wrong and needed correction. After 34 minutes, it appeared that they had fixed all the orders that needed fixing but never even offered to change out the side orders that had been sitting over 20 minutes. I just think that you need to consider getting some different people in that resturant, those people have no idea what they are doing or how to handle customer complaints. I and my friend asked to have a new sides and because they were cold, the lady said she was sorry and walked away. During this time the lady doing the drive thru stated that the drive thru orders were over 30 minutes waiting as well and was asking the kitchen staff what was going on. This was the worst experience I have ever had at any fast food facility in my life and would expect that Jack in the Box # 534 will recieve many complaints tonight for their lack of customer service and lack of professionalism not to mention their wait times for the orders that waited.

I have no way to attach proof but I will give you both the reciept numbers for myself and my friend who was there with me. Mine contained 1 meal which was enterred wrong as a number 5 meal when I said number 6 and my friends was 2 meals with shakes and rings. My reciept number was # 351 carry out order taken at 7:38:42 pm and my friends reciept number was #350 carry out order for 7:36:39 pm for resturant JIB#534. We did not leave that resturant until 8:09pm with half the food cold because they never offerred to replace it.

I AM SO DEVASTATED AND VERY FRUSTRATED AS A REGULAR CUSTOMER OF THIS FAST FOOD JACK IN A BOX, PLS.DO NOT EAT ESP.DO THE DRIVE THRU IN JACK IN A BOX IN JAMBOREE/EDINGER IN TUSTIN.THAT STORE ARE RISKING OUR HEALTH.DEC.29, 2009 AROUND 12 NOON WE ORDERED AT DRIVE THRU THE ULTIMATE BREAKFAST MEAL WITH CIABATTA BREAD, CURLY FRIES AND STRAWBERRY SHAKE.WHEN WE ARE PAYING I SAW THIS YOUNG SPANISH LADY MAKING OUR STRAWBERRY SHAKE AND IT SPILLED ALL OVER HER HAND AND SHE JUST WIPE WITH TISSUE BUT DIDNT MAKE A NEW ONE, SO I DIDNT SAY A WORD.WE GOT OUR ORDERED AND WENT HOME.MY SON START EATING THE CIABATTA BREAD AND AFTER THAT HE SCREAMED SO I RUSH TO THE TABLE AND HE SHOWED US THE MOLDY BUN AS IN FULL OF MOLD.I TOOK A PICTURES AND I WENT BACK TO JACK IN A BOX AND TALKED TO THE MANAGER AND SHOWED THE MOLDY BUN, HE THREW IT RIGHT AWAY AND JUST SAY SORRY AND ASK IF I WANT MY MONEY BACK.I DIDNT GET MY MONEY AND I TOLD HIM THE DEPARTMENT OF HEALTH SHOULD CHECK THAT STORE.

MY SON START THROWING UP AND HAVING A FEVER AND DIARRHEA UNTIL NOW, WE TOOK HIM TO DOCTOR YESTERDAYAND TOOK HIM IN AT EMERGENCY HOSPITAL IN SAINT JOSPH HOSPITAL IN ORANGE.

THE STRESS AND MY SON SUFFERING FROM THAT JACK IN A BOX IS TREMENDOUSLY, NEGLECTING AND LET THEIR EMPLOYEE SERVE A ROTTEN/MOLDY FOOD IS TOTALLY NEED TO BE DISCUSSED.

THE OWNER KEPT SAYING SORRY THAT MY SON IS SICK AND THERE IS NOTHING HE CAN DO!IF THE OWNER IS LIKE THIS TO ALL COMPLAINANT, THE CORPORATE OFFICE SHOULD STEP ON THIS MATTER.

I HOPE THAT DEPARTMENT OF HEALTH WILL DO SOMETHING ON THIS STORE.

FROM ANGRY MOM,
JOSIELYN

I ordered a egg/sausage/biscuit from Jack in the Box and vomited all night with diarrahea for 3 days. I tried to tell the rep that the sausage was rotten, as I had to through it out, it tasted so bad. But stupid me, I ate the rest of the egg biscuit without the sausage. So the left offers almost killed me. Took me 6 days to feel a little normal but I am still weak. This is the last time I will ever eat at Jack in the Box.

I never received any kind of satisfaction in terms of them really looking at what went wrong. All I got was their standard corporate response which is to ignore the customer and their complaints. In today's world the customer is never right. I told them I was not interested in any refund or other monetary compensation but just to know they have a safe restaurant. I did not get any satisfaction in regards to this even after asking several times.

As far as I am concerned it is back to JUNK IN THE BOX.

On 12-14-09, Around 6:00pm
I was late for night school, so my roomate and I stopped by the jack in the box near ATI. We drove thru got tacos 2 for a dollar. And ate them at the parking lot near ATI.
All was fine, until later that night after 12:00PM OR SO. I work up nauseous, and I heard my roomate barfing her guts out all nite.
She had bad diarreah also, but I was too sick to move. So I went back to a fit full sleep. In the morning around 7:00am, I had to vomit and sit on the toliet for about a half an hour.
I barely make it to work and had a fever and was just sitting all day at work, hoping I didnt get sick. If I knew what to do about sueing them, I would gladly do it.

I went to jack like 3 weeks ago. With 5 other friends we placed our order but it was not complete the cashier sounded pissed off so I drove to the next window, once their I told the lady which I believe her name was Yolanda that our order was not complete. She replied that's all you ordered and we said no you missed a few things, she replied with and attitude and said no I didn't. She closed the window and came back gave us our food and said bye and I told her our order was not complete she ignored me and tiold her that's not the way to treat a custumer let me speak to your manager and she said oh that's him right here which was next to her. I asked him what's up with your cashier that's no way to treat a custumer and the manager him self, gave me tha middle finger and told me ### you and they closed the window and where back their laughing, in the mean time I was checking my food and they didn't give me my full order so I tried to get their attention but they ignored me so I went around a busted their window. Charges may be filed at me. But I feel like the employees that where their that night should pay some kind of consequences too. I know I did wrong but Jack should do something about this situation because even though I did wrong that's no way to treat a custumer I believe they owe me an apology to better yet drop the charges against me if they do file them.