Jack In The Box
reviews and complaints

We went through the drive thru to get a meal for me and my wife. The bacon and cheddar potato wedges weren't heated up right. They where hard the ultimate bacon cheese buger had no bacon. The monster tacos where ruined not even a taco. Took photos the tacos and carne asada fries they would have been good. But had no meat or cheese lots of fries. We eat at this jack n box offten. Not happy

We pulled up to the jack with a full truck of hungry people and ordered. We were laughing a bit and having fun but they got mad at us. They lied about not having cream soda and proceeded to lie once we got to the window. We got to the window and the lady at the front told us the cook walked out... we could see her. Then we asked for a manager and she refused us service.

The service agents during night always have excuses to not to provide new summer floats.
Been there twice in this week but they never have ice cream or they just cleaned there utensils, this type of excuses are given to us.

Over the top of it they are billing us for the soda but are not providing cups for that.

Being a regular customer from past 2years it's really hindering.

My family and I had waited in the drive thru for at least fifteen minutes after we had ordered our food. We get to window and sit another seven minutes as we all watch the staff argue with each other. Finally they hand us drinks that have no ice and they are almost hot not just warm but hot. They come back to the window to hand us the food, we ask why there is no ice in the drink their response was but cause the ice has been out for months. At this point I'm pretty aggravated with the situation it's hot outside and if true that they don't and haven't had ice for that long then shame on this franchise or Corporation which ever it is. I also found it odd that as napkins we got a wad of brown papper towels. Either or they both come with deep pockets and should come as a priority to fix such equipment to at least give something satisfying to a customer's visit. The thoughts that come mind are no ice, ok I can somewhat understand but why is the liquid so hot, why are they not in the cooler. then I think do the coolers work or their freezers, what about my food was it cool before they cooked it, was it at the correct storage temp. Who knows but if they are having that much trouble a health inspector or even a regional manager should probably check the place out they might need to shut the door till they can have a fully operational restaurant back. And by the way this Jack in the Box is located in Rock Hill South Carolina on Heckle Boulevard and this occurred around 9 p.m. June 14th 2018

I drove into the Slabtown Jack in the Box in Portland Oregon (2260 NW Wilson St, Portland, OR 97210) at approximately 2:38:11 AM. The Late Night Supervisor (Gaby) who's name is on my receipt, was the employee who took in my order. When giving my order to Gaby I repeated the order once over to ensure that it was computed correctly. When I pulled up to the drive-thru window, I receipt my order as it reads:

JIB# 7160
Drive Thru #168
Telephone: [protected]

1 Siracha Bgr# 8
Small French Fry
Small Rootbeer
1 Bacon Ultimate CB
1 Sausage Croissant
1 Chk Nuggest 10 pc (BBQ)
1 (2) Tacos
1 Jr Bacon CB

Code: 138668 JGBK03

Thereafter checking with Gaby to ask if my order was complete, Gaby stared back at me and told me I needed to move forward and go, as there were other customers behind her. Privy to my being rushed through the drive-through Gaby had forgotten multiple items within my order. I discovered this nearly 5 miles out to drop off the order. I had to turn around and drive back to the location with cold food and ended up having to ask Gaby to redo some of the contents of my order with the drink included which she left out. Gaby's response however, was most alarming. She suggested that I 'exaggerated what was wrong with my order and caused her to yell at her employee.' Which in turn made me feel horrible for the employee. I ended up apologizing directly to the employee for her, due to her belligerence. Finally out of frustration I went up to the window and asked for my receipt back from Gaby as she had initially tried to keep it to possibly dispose of it. This is something that no customer should have to do when it's their order that has been messed up by the fault of the supervisor's cursory job performance. I'm somewhat at a loss. I cannot fathom how Jack in the Box is allowing Superviosr's to run their restaurants this way. To make matter's worse when I attempted to contact the regional DM his number goes straight to voicemail: [protected]. I am saddened with disappointment and still horrified in disbelief today. I appreciate Jack in the Box contact me promptly in order to compensate and rectify the matter.

My contact info is: [protected]
e-mail: [protected]@gmail.com
Address: 5819 NE Glisan #318
Portland, Oregon, 97213

Ordered Breakfast at 3pm paid around $4 and waited 20 min for them to say the grill was broken... I was compensated w a $1 chicken sandwich ... I have paid money for terrible service .. I waited way to month for any of the employees to finally say that they couldn t make the food. This is a common occurrence at this restraunt they are always messing up orders.

On Sunday or monday last week I ordered at jack in the box and I asked for 2 breakfast sandwiches and 2 burritos. I had to go back because the eggs on all my food was not cooked right and the meat and eggs weren't fresh. I then asked if they could remake the burgers and they had really bad attitudes so I asked for a refund and the manager Mira wasn't really being polite neither was the employee at the cash register. I was as respectful about the situation as I could please and thanks get back to me as soon as you can thanks again.

My husband and I went to Jack in the box store # 141 at Bonnie View Rd, Dallas Texas.
We ordered food, drink and a cup of water at the drive thru menu. When we got to the window. A very very large white or Hispanic male employee at the window, according to the receipt named Chela, was very rude and seemed to be angry. When he charged us and requested payment he was very rude. My husband gave him his credit card. The male employee never smiled nor thanked him. My husband requested strawberry jelly. The male repeated my husband request for strawberry jelly. My husband confirmed. The male employee practically threw grape jelly toward my husband's out reached hand and most of it fell on the ground. My husband confirmed with me that he asked for strawberry at the same time that I told my husband he was given grape jelly instead. My husband handed it back to the male employee. The employee threw it into a corner by the widow and dropped 2 packets into my husband's hand very rudely, again more of a toss. My husband asked for the cup of water we ordered at the menu. The male employee looked at my husband and said you should have ordered it in the back! Extremely annoyed and rude! The male employee then quickly shut the window in the middle of my husband's response. He was telling he that we did order it in the back. He opened the window and gave a cup of water to my husband with a huge frown and angry look on his face. He then handed him a straw that was in a brown stained wrapper. We left and have tried to speak with a manager but no one answers the phone there. Today is June 1, 2018. I am Sheri Wilborn. My email address is at.[protected]@gmail.com.

Ok, six month ago I was treated wrong and really disrespectful. At that time I was working for Uber. I went in to the restrooms for fixing my prosthetic I don't have a right leg. I simply wanted to fix my fit that's all. But unfortunately the employee at the harbor location in down town San Diego. Ok, well" the problem is that they all gang up and they all started to kick the door I was in the middle of fixing my fit when all of the kicking started, did my best to fix it fast so that I can see who was kicking the door I almost fell down just to put my fit in a fast paced. Unfortunately couldn't see anyone at the time I can't out. There was the manger of the restaurant present and the workers they were all laughing and enjoying the situation. It's sad to be bully around. I called this number the [protected] and simply told this young lady that because of that situation that had happened to that was given a treat as what had happened, now, I lost that email meal that was given to me, I ask the young lady that it was given to me by Aussie what had happened to. She hung up just like that, if I would wanted to sue the company I could of. But I had rather speak to someone about the situation. I lost my email for this free meal Jack in the box gave it to so that when ever I needed to use it than I could use it. Please let me know if my treat is not valued any more, or if I can get it back, it's was stored in my email.
At ([protected]@gmail.com)
This was not a funny experience. Thanks so much hope to get my meal back.

Went through the drive thru to order an ultimate breakfast combo with coffee and 2 breakfast jacks at store #8445. When my Oder came, I DID NOT get any of what I ordered. However, I Was charged $9.21 for 2 supreme croissants. I told the manager that my order was not correct and was told by manager "oh well". I said even commercials advertise the supreme croissants for 2 for $4. Manager said I can charge what ever I want. If you don't like it you can go somewhere else. This is the worst service I have EVER received! I never did get the coffee and my order was not corrected. I was told "take what is there and just go away!" I want to know What are you going to do to fix this? If you don't do anything then I will pass along to everyone I know what your lack of business practices are at this location and will boycott your business.Fix it now or I will also be contacting the BBB to report you.

Live in Seguin tx. And went on or about 12:35 Saturday morning, 5-26-18, buying 2 butter flavored meals and onion rings which I ate. I ate 1 order of french fries at or about 6:30 Saturday am. Went to sleep at 7:20 am waking up on or about 3:30 in the afternoon. Had acute stomach pain, tried to drink some water only to feel nauseated. I did vomit a few minutes later, abdominal pain still remained and was acute; I noticed my stomach felt and looked bloated. I figured in a few hours my stomach would process the food I ate and everything would be fine. Sipped on some chamomille and ginger tea about 2 oz.; so I waited Saurday afternoon til Sunday 1am and nothing. No bowel movement only acute abdominal pain and nausea and now I notice I'm getting chills. On or about 1:45 Sunday morning I took a laxative at approximately 7:20am Monday there was a bowel movement. Some relief was felt but the stomach pain though not acute was still present. I thought my stomach was just sore. I did not eat anything Saturday afternoon, Sunday, started taking boost on Monday, Tuesday, Wednsday 1:30 am for lunch. Keep in mind that I had to work Monday and Tuesday and I cannot describe in words the pain and suffering I went through since my work involves being on your feet and constant walking, stooping, lifting. Today, Wednesday came home cooked some eggs, onions, corn tortillas washed it down with a sprite and figured if I'm not better then I'll see the doctor and they can take it from there. Woke up 4.5 hours later had a bowel movement little to no abdominal pain. Went back to sleep, earlier days was only sleeping 2.5 hours a day because of the abdominal pain. I'm reading the desireable resolution and I have no idea what would be fair especially after going through 4 days of pain and suffering, thinking maybe something else is wrong. That being said I leave it in your hands, I'm only telling you what happened to me.

Hello on 5/27/2018 at around 3:45pm I went to Jack in the box at 645 South Main Street in Salinas California. After I received my family's food and went home I bit into ome of the breakfast jacks and felt something cut the roof of my mouth. I than opened the sandwhich to find a bunch of egg shells. This is ridiculous you would think a employee would have the decency to provide customers with a meal they would serve their own family. This could have been so much worse if any of the kids had choked on a egg shell. I am very disappointed because I assumed JIB cared for its customers. I want my full refund and something needs to happen to prevent stupid things like this from happening.

I went jack in the box today around 7 pm today and I tried to use a meal voucher from delta. the flight was dayled for five hours so the airline give me the food voucher. the staff told me to wait for her manager. the staff was not friendly but they were ok. the manager was really mean. I dont know if she was mean to me because I use voucher or she just having a bad day. but either way it's not right to treat me like that. I feel so bad that I didnt want to go back to get her name. they were laugh at me and talk about me in front of me.

The employe named Nicolas who attend me and my family was very rude he got our order wrong he didn't even gave us time to explain what we wanted and when I told him that we actually wanted 3 orders of 3 dollar tacos he rolled his eyes with a bad attitud and when we where living he stuck out his tongue and pointed to me with his middle finguer to me that was really disrespectful specially because we had our son with us and he saw everyhing I feel that even though he might had a bad day he was supposed to be nice in every situation. Very disappointed never had a situation like this before. Drive thru #124 JIB# 7129 employe: Nicolas

This is the second time I went to the location at 1500 University fort worth Texas. The service was horrible. I believe the same manager was on duty both times. I only come to Jack In The Box when when I have my client that stays in the area. The first visit was on Fri May.11 around 3:30-4 o clock. The drive thru line was ridiculously long. Some light skin Lady that appeared to be the manager was outside talking and playing with some male the whole time. When I'm sure she was getting paid to take care of customers and that was not happening. I visited this location again on Sat May 26 about 2:45pm I came through the drive through again and I was very concerned as I waited in line about 7 minutes I ordered 2jr jacks and a large fresh fry
The fries were not fresh and the sandwiches were sloppy as I'm paying for my food. I asked for a reciept sje seem to be havung a hard time so I said dont worry about it. some lady I believe her name tag said Helen was right behind the cashier on the phone cursing, screaming using the N!?!@ and B!?# word with no regards to the customers inside or out. It was ridiculous I will never be back! I can't help but wonder where was the manager? And are the cashiers being dishonest pocketing customers money since theynarent passing out reciepts...I am disappointed tjat jack in the box tolerates that kind of behavior in front of guest. After returning to work I called the store asked for a manager the lady who answered the phone said she not in and hung up before I could ask my next question. So I called back and asked when would a manager be available she said Damn at 6 and hung up again. I called that store from 3pm-6pm when I got off of work and the line was busy as if they had taken the phone off the hook. That is completely unacceptable... Your employees including management need the proper actions taking over this behavior

I come to the Jack in the box location on Del Paso rd in Natomas Sacramento California everyday if not 2 to 3 times a day and the experience I just had with the manager really pissed me off. This gentleman is extremely rude no manners what so ever. There is an electrical outlet at one of the tables that I use to charge my cell phone. never have I in a year been spoken to so rudely I was told to unplug my phone I asked why and he stuck his nose in the air and didn't answer me I asked him again what the problem was he responded in a rude tone tone to unplug my phone eventually he told me for safety reasons. Well let me tell you you have no sign posted saying not to use the outlets I have been a loyal customer to this location for well over a year and some of the most I'll mannered rude employees I have come across. The name of this manager is Raul and I am not the first person that has had a problem with him. If something is not done about this incident then I will have to take further steps. I am appalled that Jack in the box still employs this individual and even allows this flippant attitude. I come 2 to 3 times a day and until this issue is resolved I will not be coming in.

The managers were getting upset because I used my coupon to get a free combo meal, after I got my meal I over heard one of the managers talking to the other how they were upset that my family and I used it and when he was how many were being used he made a facial expression, that seemed upset, they messed two of our orders and got rude when I asked for sauce.

Ordered breakfast and wedges she charged twice it came out to $16 that's not the right price then tells my spouse to check the receipt like we don't know what we talking about she was very rude and obviously didn't want to work. You guys are going to lose alot of business with that kind of ignorance.. She was snatching money and throwing things I have the full video but it's too long to send through my phone

The last 3 times I have been here were horrible. I have been going to the Federal Way location on 336th street. Last week I ordered a 3 taco bundle and a value fry, should have been $4.29. The guy in drive through said if he rang it up as a combo it would save me money. It was $4.99 and I didn't catch it till I drove away. I came back last Thursday and made the same order. Same guy, this time he rang it up as a combo without asking so I made him change it. No receipt offered so I couldn't do the survey. Today I went inside at 8 am and the bathroom was filthy. No TP, garbage everywhere, paper towels plugging the toilet. I complained before I ordered and again didn't give me the receipt. I won't be back.

This was the second time within 5 days, 1st time I went, waited in drive thru for 5 minutes and then a person comes saying they be able to serve me for 15 or 20 minutes. Mind you you all we're open! Yesterday, I go waited again in drivethru for a few nobody came to the speaker. I proceed to drive up to the window, honk my horn, guy comes to the window says he's only the cook that I couldn't be served because there was no cashier. SERIOUSLY? This location needs new management or something. Very very disappointed.