Jack In The Box
reviews and complaints

I went to your jack in the box store to get the breakfast meal I get when I wake up and was greeted with so much hostility from one of you employes she immediately went straight up to the window and started flipping me off after I already paid my meal and none of your supervisors had any problem with that I then threw away all my food from discust, store# 4334 In American Canyon CA 107 W American Canyon Road at around 3:23 PM Saturday the 20th

I went to the Jack-in-the-Box number 763 it's on Main Street in Grand Prairie Texas 75050 I have my receipt here it was at 10:39 p.m. on a Saturday May 19th 2018 I was on the drive-thru first. And I was ordering two orders and the girl that was on drive-thru with a mic was very disrespectful her name was Hayden she is Hispanic young girl probably between the age of 15 and 18 years old with glasses I wasn't even finish with the first order on the drive-thru when she said are you done and I said no. I told her I was getting off because she was very rude. She stated to me go ahead come inside I'll be waiting. When I walk inside I tell her she needs better customer service Plus morals and values. I told her I was calling corporate office on her. she said go ahead. She needs to be either written up or fired. That customer service that she has will make a lot of customers very angry. My receipt number is 4 01764 and the authorization number 97075 6 carry out number 464 my phone number is [protected] my email is Joe Rico 1970 at gmail.com

Every time I go there the food is overcooked and hard there's no sauce on any sandwiches that I've ordered and the fries look at the sky Steen with the black stuff from the Greaser. They need to learn how to make food since that is their job. The Jack-in-the-Box I am talking about is located at 2955 North Chester Avenue Bakersfield California 93308. The employees there are very rude and give me nasty looks for no good reason and I am a hard-working citizen. I have worked in fast food customer service for a very long time and I have never treated my customers like that. Something needs to be done with that store.

Went threw drive threw only car in it got to the window notice my bill was less then usual ask cashier could she reread my order gave me the receipt told me read it myself I left got two blocks away notice all food wasn't in the turned around went in inside she threw the box on the counter and said her ask for a manager she replied why you complaining it was on 10 dollars and began cussing and threatening manager could not control here at all and another employee said call and tell nothing gone happen and laughed

I had orderd a new cholula fries, a jack burger and a sourdough jack an a regular fry. All food was ice cold none of the buns had been toasted
I did not get a receipt so i could not take it back . This is completely unacceptable. Sorry but when i order food i expect it to be hot an fresh, an get a recept. I feel as though i may never eat at this location again. We were very disappointed because i bought this for my husbands dinner after a 12 hour shift.

May 18, 2018 around 7pm I ordered food in drive thru! Every time I go to this store it's always something I ordered a number 2 which is a buttery jack with extra sauce it's dry the entire sandwich is dry! I ordered bacon cheddar wedges it's like 3 drops of cheese on it! My 3 year old was ordered kids chicken nuggets with regular fries chicken in areas was hard! I'm not expecting everything to be perfect but when I pay $15.00 worth of food and don't get it it's a problem especially when this is on going every time I go back! I would appreciate it if the district manager will contact me my email is jaylen.[protected]@icloud.com this is ridiculous and I've never seen such horrible service every time I go there!

I went with my wife this morning to purchase some croissants thru the drive thru... There was this very rude person in the drive thru window that was taking my order... I asked for a #21 and #22 and she repeated my order before I paid. She had gotten my order wrong so I told her what my order was she gave me my wrong order and didn't give me a receipt so I could check my order... While she is handling my food she is wearing jewelry items on her fingers and gold bracelet which is very unsanitary for working at a food restaurant... I get off and go inside the store to return my wrong croissant and the lady from the counter is going to refund the order and charge me the right one and the same girl I think her name is jazmin as far as the receipt says she tells the cashier not to refund it because the one I want is more expensive then the one she gave me which is wrong she gave me the #26 and I wanted the #21 well the money is the least of my worries I would have paid if there was a difference just the fact that her attitude was very rude and didn't want to give me a receipt.. I buy from jack in the box all the time and I will no longer visit anothet jack in the box again! You have very unsanitary employees and rude employees working for this company! You just lost a very good customer!

I was hired in January two years ago and I was supposed to be trained on the job not be on probation. I learned the point of sale machines and I was just struggling with it without my manager standing behind my back. Then she told me how come I was not getting it usually girls get it in a week. That's not true it actually takes them quite a bit of time to get the machines of point of sale depending how many menu items there are. She didn't explain the combos either, the employees there had to. I finally get it after to weeks and she fires me for unsatisfactory work. There were other new people hired and not getting the point of sales transaction why did she single out me? I am disabled and I was really working hard.

Hi I went into Jack in the box today that's located in Houston Texas at 3402 Mangum Rd and was poorly treated. I have been into this location once before about 5-6 months ago and received poor customer service. I thought I'd give it another try today but the service ended up being the same actually worse. Now I work in retail pharmacy so I understand it can get busy. I first stepped into a line waited about 10 minutes in the line without one person being acknowledged. I know it's busy sometimes but if you just acknowledge the customer there would be no problem. Soon the whole line left and I ended up staying just to give the benefit of the doubt. I waited ten more minutes of just workers passing by looking straight at me and not even saying "I'll be right with you" or a simple "hi". After the (about 20 minutes) I waited I just ended up asking for the manager, in which I was told she wasn't even in the building. After that that's when I just asked for corporates number and the worker had gotten rude and tossed the paper with the number on the counter. He didn't want to give me his name but I did catch one of the other workers names which was Ruby along with the manager Margarita. I love eating at jack in the box but these people at this location are making it very hard for me to even consider even going to any Jack In the box. I would like for some action to be taken towards his attitude because he was the same guy who took care of me the first time in which I decided to not even come back. The customer service was so bad i just don't understand how people even get hired acting the way he acted with me. There was absolutely no smiles or anything from the workers there. When I asked for corporates number he had first said he doesn't know it, then he said he didn't have it then when asked for his name he said "you don't need my name it's not your business" so I just ended up looking up information on google. I wish I got his name but it was 5/5/2018 around 2:20-2:40 the time of my visit. I'd like to receive a call also if needed. I do love and enjoy jack in the box but he just makes me not even want to spend my money here. It's very sad when you expect to get treated well at a nice place but end up losing your appetite because of people who don't like their job.

The Jack n the Box located at 10460 Page Blvd, St. Louis, MO 63132. #[protected]. On 04/27/18 at midnight and 05/04/18 at 10pm went to the drive thru sat and waited, sat and waited, saying hello anyone there. Not a sound could see people inside. NOTHING. Saw people outside in the parking lot on 05/04/18 don't know if they worked there or not. I called and asked to speak to the manager and a male (could barely understand him) said "What u want" I just hung up, I knew I wasn't going to get anywhere. So they could answer the phone but not the drive thru. This store is a problem, the workers don't care (evening shift), the food is so sloppy (evening shift) and they are straight up rude (evening shift). They think they deserve 15 dollars an hour, for what NOT DOING YOUR JOB. If you don't like your job get another one. Or do they feel like [censored] should be handed to them? Just close this location or get a crew that cares. I am tired of it.

We went to our favorite fast food on 5/3/18 at 4:42am. We like the fact it's 24 hours and it's not busy at this time so we know our stuff will be fresh. The burger was hard and stale and tasted like it had been under the heating lamp for two hours. The fajita pita was rubbery and cold and the chicken was crusty around the edges. Both of our fries were cold and my curly fries were almost as hard as a rock. They were unable to serve us shakes for reasons they did not tell us which is why we were originally going there. This was the worst Jack in the box experience we've ever had if not the worst fast food experience we've had in a long time. Unfortunately I'm not sure how long it'll take to get that horrible experience out of our mouths but we will definitely be going elsewhere for awhile. Very very disappointing. $20 a meal is not chump change to us and when we treat ourselves we don't expect a five star experience but this was just sheet lazyness and lack of pride. I hope you can get things turned around over there. Thank you for your time.
Ashley Marks
[protected]@yahoo.com

I just want to let yall know that The Jack In The Box that is located on 328 W. University in Denton, Tx has the worst customer service. When I go through the drive thru they are always asking me to park in the back of the restaurant to get my food because they are on a timer and need to get the food out fast. And when they have me park in the back they always have my order wrong. It's always missing food and then I have to go back around the drive thru or park and go inside just to get my order right. I understand that during the busy times they need time to get food prepared but having to park in the back for 1 burger and 1 med fri and 1 med drink is ridiculous, and on top of that they get the order wrong. There have been more than 5 times where I get home and my order is wrong and when I try and call them the phone rings and rings and no one answers. This isn't the only complain that I have but there have been too many to count and keep track of. I also understand that not every person is a good worker but everytime that I go through there, there is always new people making the orders. In the past month I have seen at least more than 10 or 15 people come to the window or see the people who are cooking my food. I think that this location just needs a firm hand and good people to run the restaurant. They get good business but it doesn't count if more than half have wrong orders or have to wait for 10 minutes in the back just to get a regular order.

I love Jack and so does my family, but it has been a month or more since I've been there. I just don't like to wait in the back of the restaurant for my order and I don't like getting home and realizing that I having my order wrong. Please fix the management.

I purchased food at jack n box on Garey n Rio rachano purchase about 32$ of food it was 1045 pm n the order was all wrong n gave me food I did not even order was not happy n I could not turn back to take it was late tired from work n kids were hungry I will not go their again paid 32$ for food that was not even wat I order n gave me food that was not even 32$ worth I work hard for my money n to go through that really was a bad experience

I cancelled my door-dash account because I can't get a correct order from jack-in-the box @366 bayshore blvd, in San Francisco. This is a pervassive problem that should be addressed immediatley. Short-order cooks at that location routinely make the most elemantary, inexplicable, inexcusable mistakes there are to be made. In my opinion, this type of work is too simple, for these type of mistakes to occcur at the rate they do. It seems as if the english language is being read, and spoken inadequately per employee. I don't see how, or where that benefits paying customers. This is a widespread problem across fast-food that needs to be eradicated. I've seen cashiers clueless to their own restaurant's menu, poorly trained cashiers who frequently request assistance while delaying overall service, and cashiers devoid of customer edicate or decorum. Quite frankly, this angers me deeply. Love to see some real change. I love Jack-in-the box food.

I am there I just barely got hired with 3 days out of a week with no training whatsoever and they expect me to learn how to make hamburgers like from the night too the morning they just only put me on fire and expect me when employee takes their brakes they expect me to take over them with no teaching or experience over any type of product or meal I've been getting 3 days 6 every two weeks now 2 a week equals 4 management harasses and talks filthy to grow employees and does what he wants

Went through the drive thru at that location and order 6 tacos, I gave him the money for my order when he gave me my change he barely opened the window (just enough to stick his hand through) and when he handed my food he did the same thing- barely opened the window. Was not any napkins in the bag or tacos sauce. Handed the food through the gap of a barely opened window, turned around and left. Was rude.
April 21st at 11:03-is what time I went through the drive thru. Wasn't even busy.

This happened on 4/20/18 at 3:40 A.M at the Jack in the Box in Hazelwood Mo., they told me they could not take my order because all there system shut down at 4:00, I have been there at the same time for the last week and they have always served me, there was a new person there tonight, and all he could do was make excuses, I drove 6 miles to get lunch and got nothing. you can call me at [protected].

My boyfriend and I are regulars at the jack n the box in Antioch CA, just recently my boyfriend got off work orderd us some food, home ordering a burger and me some tacos, then came home we both having a long day were so hungry we started to literally wolf down the food my boyfriend said something about the burger tasting funny and when I opened my tacos they looked pale alone with his burger he was pretty much finished with his food and me refusing to eat the pale taco he took them back, he talked to the manager on shift who was a heavier set women with brown pulled back hair she was the most repulsive person embarrassing my boyfriend because he wanted his money back being he didn't have the burger but had the tacos and receipt she refused to do anything ! I'm so pissed as we go there all the time they know us by face and spend alot of money there she should of handled our complaint much better by a full refund with a smile but because of her lack of ghastly service I now will be calling corporate on her . Thank you for your time .

We came to Jacka to buys some chicken sandwiches. I was feeling dehydrated. I asked them for a cup of water. They said water is not free and denied me water! Unbelievable, after i just bought food from there. The had no care for my thirst. Its i. texas an Texas is a hot place. I will not return to Jack in the box due to their unprofessional service. I was a paying customer an to be denied water makes me really upset.

My name is Ana Karen Lucio and I usually buy coffee from Jack in the box located on 221 Richey St. Pasadena, TX 77506 in the mornings, but this morning around 8AM as I was drinking my iced coffee on my way to work I started choking. I nearly almost had a car accident on 225 freeway due to this! As I was choking I started gagging on what I thought I had swallow a small piece of ice but realized it was a small round metal ball when I was finally able to spit it out! I have no idea why such a small object would end up in an iced coffee! Or why even a small object that's choking hazardous would be near the kitchen area! I need to speak to somebody about this asap my life was at risk! Call me at [protected] or email me at [protected]@gmail.com