Jack In The Box
reviews and complaints

Real Texans speak English.

You should have kept the change since it was her falt.

Welcome to Texas! You no speak spanish, we no like you.

Jack In The Box - customer service 18220 Dallas Pkwy Dallas, TX 75287
I work 3rd shift off of Dallas parkway, I visit this location at least once a week. I am lactose intolerant; I ordered 6 regular tacos and 4 without cheese with extra lettuce. When I got back to work all tacos had cheese, this is the third time this has happen in the last 6 weeks, the last 2 times I just gave the food to someone else. This time I took the food back, but did not have a receipt since I was not given one. Let me be clear it is 4 am in the morning, the attendant refused to replace the product since I did not have a receipt. This was the final blow for me. I will not be doing business with that location ever again.
Sad it was only 2$ worth of tacos

FOOD IS GREAT IF YOU EVER GET IT ORDERED
THEN YOU ARE TOO AGRAVATED TO EAT IT

I went to the drive thru at Jack In The Box 3101 S 1st st in Garland TX
after waiting 10 min to get to Jack speaker i said " hello" she said "what chu need"
i said "one Fish Sandwich no ff no drink" she said 5.39 I said "mam i only want the fish
sandwich ..after 4 times of repeating myself..i drove away...angry and telling myself
never to go back...they did not speak very good english.

Cricket Walters
P>O> Box 170357
Dallas tx 75217

I would add that for your during my shift at my jack in the box, but I live in California. Sorry they are A***holes there where you live. :)

they don't come with lettuce but they do come with bacon, tomatoe, mayo, ketchup and cheese, the sourdough chicken on the other hand does have lettuce, but that is a sourdough Chicken Club not a sourdough Jack also usually when I get something more i am happy. {soda}

My husband and I have a little child. The commercials used to be cute. This one was degrading and very disrespectful. I do not want my child to think her daddy met her mommy at a bar while flashing boobs! What is the point of this commercial but to teach children to have no morals. The commercial with the trashy flashing woman was directed toward Jack's child.

Fart.

It's really not that big of a deal. I'm sure your kids hardly view it as "sexual" at all and it is MOST definitely not a "sexual assault." I see where you're coming from, but it's not like every time you eat a Whopper you endorse people in their underwear in public. It's just a sandwich, and it's just a commercial. They're not cooking your food in their underwear. For all you know the sandwich makers go to work commando.

hmmmnnn...

"WE EVEN REMOVED THE JACK HEAD FROM OUR ANTENNA" ... yeah...that'll teach 'em...

wait. what? ... jack head... that's sexual harassment right?

I'm not going to even comment on how men and women in their underwear could be considered smut, or the fact that if you do believe in God that the view of his creation's bodies should be a beautiful experience. I will say that there is this wonderful part of your television called the "off" switch. If you don't like what you see, change the station.

A LOT OF FOLKS CLAIM TO BE CHRISTIAN, I KNOW. IF YOU DO NOT LIKE THE COMMERCIAL, DON'T WATCH IT!

I came here specifically because I just had an experience at Jack In The Box. I live in a predominately Black neighborhood. I went to Jack In The Box and noticed through the drive-thru that every worker was Hispanic. Then it dawned on me that every Jack In The Box that I go to in the Los Angeles area has mostly Spanish workers and it seems like they choose the one with the thickest accent to work the drive-thru. It definitely seemed discriminatory so I decided to go online and see if anyone else noticed this. I officially will not be eating at Jack In The Box until they change things.

"Maybe" Jack in the Box is letting people know who their target audience really is. Most of the workers at the Jack in the Box locations that I have gone to are Hispanic, which I think is discriminative, especially when the people who purchase their food are extremely diverse in race. "If" Jack in the Box prefers or favors Hispanics over other races, maybe they should be honest about it and just post it on their website and doors. That way people can take their business/money elsewhere.

This is disgusting; have some respect for America. Stop rejecting what our family member have fought and died for. Bring ur culture add to our melting pot- but, if u don't like our hard work, English, and morals please go back to ur home. I'm tired of these commercials in Spanish for target- not shopping there anymore-

I live in Washington state. My husband and I just watched a jack in the box commercial all in Spanish. I am truly offended. I can understand these conmecials on HISPANIC TELEVISION and some Spanish commercials by the Mexican boarder. But by the CANADIAN BOARDER?! ridiculous.
it needs to be pulled off English only channels and aired only on Hispanic television channels.
I now will not eat at jack in the box and will spread the word to family and friends to boycott eating there as well.

It may not be in the Constitution, nor in any amendments. But, it still doesn't make it right in some peoples opinions does it td577. Guess what I am trying to get at that in some ways if this does not make Americans feel somewhat upset or offeded, then I guess we as Americans have truly lost touch with who we are. Personally, I was born in America therefore I am American and speak the language this country taught me... which is (wait for it) ENGLISH! Lived here all my life. Also, I Speak German and French fluently - so picking up a fourth language such as Spanish is not the issue. Its the morals we have as Americans we need to uphold - If I wanted to watch Spanish commercials - I would move south of the border now wouldn't I?

By the way according to a U.S. English website I stumbled across, the following states have existing official language laws on their books: Alabama, Alaska, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Utah, Virginia, Wyoming. Look at that... your own state of good ol' North Dakota has the law on their books. Interesting!

Don't get me wrong td577 - I am fully aware America consists of North and South America, and english is just one of the languages spoken on this continent. But come on, this is still our America, that's if you are truly American. The Mexican heritage feels just as strong about this issue and their country... so is it so wrong that we Americans feel so strongly about ours?

Yes, when I too saw this commercial - I was completely discouraged and upset to the fact this is allowed to happen here. After all, this is America right or at least It was the last time I checked. I agree if I wanted to learn a second language, mainly Spanish, I would. But to have to sit through a commercial in our country and have to listen to that is truly UN... AMERICAN!

Who do we need to contact to get this crap off American TV's?

No joke...when reading this complaint, there was a dish network ad on the page in spanish.

You can make a complaint about the pricing problem at the Jack in the Box in page, Arizona. You can make that complaint at the site for the Arizona Department of Weights and Measures. The web address you need is below:
http://www.azdwm.gov/dwm/pv/complaint_New.asp
You can also go to the homepage below and then click on the large red button that says "FILE A COMPLAINT".
http://azdwm.gov/
Good luck!

my son and i paid for two meals 2 nights ago. my fault for not checking the back before i left, but when i got home, only one meal and fries were in bag. i called to let them know i was not given what i paid for. I was promised a replacement meal next time i went to their restaurant. they asked for my name so when we came back they would be able to help me. two days later when my son went to get the meal. he was given a really hard time and told they did not have any record of this. he had a hard time getting them to honor this meal replacement. when he got home and told me how difficult they were i decided to call and ask for management so i could let them know of the 2 incidences .when i called the store and asked to speak to a manager, the clerk simply sat the phone down without saying one moment please, or can you hold? about 20 seconds later she picked the phone up and said can she take a message? I nicely said no, i would prefer to wait. she sat the phone down, again without saying one moment or hold please!, i sat on it for 20 minutes . i could hear them talking about personal things, one clerk telling about how she received a nasty text and so on and so on...I finally decided to drive over to their store to let management know about the 2 prior issues and then the 3rd being treated like my phone call and request to speak to management was of no importance or concern to the clerk that answered the phone. what started out to be a simple error in an order turned out to be a major issue due to lack of concern and rudeness of the employees and management. I'm sure my not going back will not phase them one way or the other, but i refuse to give my hard earned money to a resaurant that treats their customers like they are a nuisance.

WHAT TO DO ABOUT IT:
Get whateever verified information you can. Tel number or physical address. Depending on your information use it and inform them not to contact you again. Get a caller id with recording for when you are not at home. Ask them to send you a letter. When they do write back and demad they stop calling. Do not mention anything about a lawsuit. Let think you are stupid. Contact an appropriate attorney specializing in the service the company is involve with that is calling you. The attorney will tell you what to do next. I did this with 2 bill collectors and got $2000.

I went through the dt a few weeks back wasnt sure what to order and a girl named amanda had taken my order she was very friendly and suggested an outlaw burger since its a nenw item and it was great! ill keep going back with excelent service like that:) thanks amanda

Forgot to mention this was on University & the 101 in Tempe, Arizona

I went to Jack in the Box and TRIED to order a hamburger deluxe and the girl was a rude witch. (but you know what she really is)...my son said he wanted cheese and I told the girl just to give him a hamburger deluxe...3 TIMES she screams in a very snotty way-'HE JUST SAID HE WANTS CHEESE'...I once again repeated myself...then I said I wanted a small coke and she said they didn't have coke, sprite or dr. pepper...I asked her what she does have...you guessed it...she repeats 3 TIMES...we don't have coke, sprite and dr. pepper..you want me to list them for you? then she says..go look...i don't know what we have to drink...go look over there, go look over there...I was very polite to her and then I told the boys lets go somewhere else...I asked her name and she sticks her name tag it me like I don't know how to read...then as I am walking out she yells-What do u expect me to do, list them for you> I don't understand how I can tell you what's there...what a witch...disrespectful punk brat that will never amount to anything. she should move over so some of these people with college degrees and class can at least make 7 bucks an hour, instead of some ungratefull lil friggin *itch

I have seen a little something like that i have bein in a jack in the box were a employee named jennifer harrassed a customer and had homeless people would ask that lady for money ans when she said no they said im talking to you i know you have money

Are you seriously posting a complaint against an employee of a fastfood restaurant? They make minimum wage for a reason. Don't be a ###.

She doesn't know you, how is she supposed to know that you made the right order? She has probably dealt with a million people that day that have made improper orders and just thinks you are another person who has changed their mind at the last minute. Of course she could have been more polite but come on, working all day at a fast food joint has got to be pretty tiresome!

Cut some of these workers some slack sometimes! they have bad days just like the rest of us!

Next time ask for a manager. They get paid handle issues that exceed the normal associates abilities or lack thereof. And I know it's frustrating, but its .65; sure it's the principle of the matter, but happiness over misery is more important, isn't it? Be smarter; again just ask for a manager next time and tell THEM your story.

My kids love their food, so i tend to go there when we are in a rush. It seem like 9 out of 10 times, they ask us to pull to the front and they will bring our food out to us. What is the point of going through the drive thru for fast food if we are still going to have to wait for it. I have heard that they have a time frame to get the food out, but why should we have to pull to the front even when there is no other customer behind us. Errrrr...

This store must be the filtiest fast food restaurant.
I have never seenn a place this filthy especially the outside
They should spend some money cleaning this place.
I was there lsat Sunday 5/23/10

I went into a Jack in the box drive thru one morning last week, the kid tryed to short me my change, when i asked for it, he told me not to get a F_____ing tude, the manager really did not care about it at all, so I guess its ok to try and steel from customers, by the way this was the second time this happened. The food was piss poor, and not really warm. We will not be going back, and I am letting everyone I know about this, I am even thinking about calling the local paper about this poor service.

the employees have become reliant and disconnected from their customer service responsibilities because of the installation of the electronic kioske. I will no longer support a jack in the box with a job robbing machine. I refuse to wait 5 min to get a cup because it was ordered from a computer and not a human.

Apparently Jack's bubble head contains nothing but air which is passed down to his managers! A counterfeit credit card in my name was used to purchase approximately 40.00 worth of food at a Jack in the Box in Bakersfield, CA. When I called "guest services" I was told that Jack's policy is NOT to ask for identification when purchases of any amount are made. The "Senior agent" I talked to was totally rude, asked "...just what do you think Jack in the Box is going to do for you?" I felt like I was the criminal! I was basically told I was SOL until my bank reversed the charge - I was told Jack's policy was to not contest bank reversals because they (JIB) didn't ask for ID. she wouldn't supply me with the store location or phone number. When I explained about filing a police report she told me she would give me a report number to give to the police department. So because of Jack in the Box policy and a crook with an affinity for junk food...my bank and I are stuck with the footwork of trying to get back my money.

I work at jack in the box #514 and ever since the new management took over this place has really go to s**t. First I want to complain about the new manager she has 3 months on the job and so far I have not see improvement she can't make the work schedule for employees she sometimes schedule one person to come in is that one person suppose to run counter, drive thru friers and grill all at once while she sits in her office doing nothing. Then the training manager is no better he suppose to be teaching her how to do thing but it seems like all they do is plot against the workers they don't like. And lastly I want to say is that they lock them self in the office from 30 to 1 hour doing who knows what and then they have the same days off and sometimes leave at the same time.

This was the third time we went for food. Again, the customer service was horrible, long wait. Finally, we decided to go drive-thru with our receipts to claim our food. Not only are they always short staffed, the professionalism is lacking. Employees can't seem to communicate in English, and if they do, they call us "Yeah, man", or throw hands up "C'mon man!" The other issue we noticed there's always problem with their building. One time we noticed the ceiling insulation fell in the dining room. This time, the dining room is flooded. If the store is badly managed, God knows how clean the kitchen is. We'll never go back again.

Jack in the Box JUST opened here and I couldn't be more excited...when I went in to order my food I noticed the assembly like with 4 people preparing food...what bothered me was all 4 people were not wearing gloves, one touch the meat, one the bun and the other the lettuce and tom and then at the end the person grabs the burger and wraps it...4 different people touch my food with there bare hands. When I spoke to the owner she agreed and ask if I would talk to her area manager in which I did. His response to not wearing gloves is that it it slows things down. I told him that I thought it was dirty while I witnessed one lady wiping her hands on her pants and preceeding to wrap food...he told me he makes sure they wash there hands. How can you make sure ALL your employees wash there hands when I clearly seen her wiping her hands and touching people's food? I am calling the health department and reporting them. I would rather wait an extra minute to get my food then 4 different people touching my food.

We were going to go thru the drive thru. In the car was myself, my wife, and my 4 year old grandson. He had to go potty, so I pulled over before we went into drive thru lane. My wife took him in. He has been trainging to not pee his pants, but has to go immediately when he says so. He feels bad, as other kids his age are trained. My wife asked for the key. The counter person said you will have to wait. My wife waited a minute or so, and asked again, She got, cant you see I am busy. WAIT!. my wife said the little boy needs to go to the bathroom quickly. She just looked at my wife and put some whip cream on some drink. By then it was over 3 minutes. My grandson had peed in his pants. He cried because he did it. We had no cloths to change into as he was going to a party. We had to stop at fred meyer and buy new clothes. I have not been this upset at Jack since the day you blew him up. I was going to go in and really tell this rude clerk off. What away to treat customers who have frequented your restaurants FOODMAKER for years. I will not go back again.

I went to the Jack in the box and ordered a #7 combo that is a sourdough steak sandwich with curly fries and drink. I paid for my order in full and started to drive off, I proceded to put my hand in the bag while driving and eat a few fries, when I got home to my amazment the order I received was a Fried Chicken Sandwich. So disapointed I returned to the jack in the box were i purchased it from and walked into the store. I showed the drive thoough lady my order and told her I ordered a #7 and she replyed " Oh ok" then she snatched the bag out of my hand and yelded at the cook. after waiting 5 mins for my order to come back she puts it into a new bag and does not include the fries. I ask her may I get some more fries please. Her response was " You ate them allready - NO" I politely say " I had to eat something driving back and forth from home, because you messed up my order" The manager was standing behind her over hearing this entire conversation, and he did not even help me or say one word. I told the lady to keep that sandwich and left the store very upset.

Went to jack in the box this morning, the food was so gross. the eggs where so dried, the hashbrowns so greasey. nothing good about this breakfast! everything tasted as if where a few days old. never again will i eat breakfast there.

Hi This is Maria, I was trying to make a complaint but not sure if I’m at the right place. I worked at this location for a few weeks, I’ve worked for jack in the box for 10 yrs and I decided to work part time at this location for my upcoming vacation. I was fired without an explanation and was unable to contact the manager as he had blocked my number. Through out my employment there I saw several issues.. There was a team member working under the name of Melecio Martines that was taking money from the registers and using it for their personal use, then he would make orders to replace the money he would take. He would also call others to clock him in and get there a few hours later. Other employees would do the same and he would return the favor. This person also took money from the jack in the box safe, using it for personal use and would replace it in time for management not to notice. I have prof of insidents with call records and times and dates. When I brought some issues to attention I was let go a few days later and it angers me that they see what’s happening and fire the people that are being honest instead of someone that can do this type of thing. Many times I also saw fake dollar bills given to customers and they would keep the original real money. On occasions sex would occur while an order was taking place and food would be getting done. The manager was part of the problem too since I didn’t want anything to do with him I feel that’s the other reason I was let go. I notified the owner and GM about the issues but it seems it is not as important and like this man Melecio had mocked me before, he could do what ever he wanted without being fired. This person is working under false information his name is Roberto Salazar and I have prof of that.

I HAVED WORKED FOR JACK ON AND OFF FOR 11 YEARS.I HAVE WENT THROUGH SO MANY MANAGERS AND DISTRICT MANAGERS IT SUCKS. NOW I FIND OUT I AM(DNR)BY THIS DISTRICT MANAGER NAMED STEVEN. WITH OUT NOTICE AND HE HAS BEEN TREATING ME UNFAIR SINCE I MET HIM HIS FIRST DAY. I WENT TO GO BACK TO WORK AND THEY TOLD ME I WAS DNR AND WOULD NOT TELL ME WHY, I WOULD HAVE TO TALK TO STEVEN. WICH HE IGNORES MY CALLS AND WHEN HE DID SAID I HAVE NOTHING TO SAY TO YOU. MY WIFE IS TOTALY DISABLED AND I NEED MY JOB, BUT HE IS KEEPING ME FROM IT. WHAT CAN I DO?PLEASE HELP ME.

My husband and I had eaten a sirloin burger and a jumbo jack with cheese. In less then 24 hours we both had food poisoning. I tried calling the corporation and filing the complaint but I was told there was nothing that could be done without a full emergency room report. Neither one of us can afford an ER bill right now. I just wanted to let them know About the situation so they could prevent It from happening to someone else. Don't eat at the jack in the box on east wade Hampton blvd in south carolina. It's next to a Walmart. They are very unclean and don't seem to care about there customers well being.

There was a line of about 8 cars at Jack in the box and i was being rushed. I ordered my food, gave them my card got my food and left. It wasn't until i got to work that i realized I didn't have my credit card. I called the jack in the box to see if they had it. They denied it and i had to cancel my card and now wait for a new card to come. This is the third time that they had forgotten to give me my card. You could say that i should have asked for it back, but it's not my job to ask for it and quiet frankly i was being rushed and forgot. How hard is it for them to give me my damn card back? I'm a poor college student, and without a credit card, I'm outa luck for money the next couple days.

I was in this restuarnt this morning for breakfast at approx. 8am. After placing my order I sat down at a dirty table and noticed all of them were dirty, the serving counters had food and beverage stains all over them, the trash collection area was cluttered with old food and the inside area was buzzing with flies. I was unable to finish eating due to the dirty condition. I doubt if I will return to this convient stop. There is no excuse for a dirty eating area. Sorry Jack but I can't come back.
Bob S.
Temple, TX

i live down the road and have been going to jack for years now, i love to eat late at night and usually i don't mind waiting 10 min to get my food, but recently there have been many other people eating the delicious jack burgers at 2-3 am and i am tired of waiting for up to 30 min on my food because there is only 1 person working, the management needs to make sure there are at least 2 if not 3 people working the night shift, i hate having to go to mcdonalds, so please take care of this issue, again the jack is on eldridge at briar forest 77077, thanks

I am very disappointed with the commercials that Jack in the Box is running. They do not need the sexual or other inappropriate behavior to sell their food. The commercials should encourage people to eat their food, not disgust them. I will not eat at a Jack in the Box unless the commercials clean up.

08-21-12, I wanted to try the all sooo advertised "all american combo meal", what I tasted was DISGUSTING! the meat was DRY. buns were SOGGY & FF was stale & cold! The enter ingredients was MUSHY and I was VERY DISAPPOINTED! I Couldn"t eat it & had driven too far to return the combo mess! The sad thing is I had not eaten @ this establishment in many many years & thought with all the advertisment, Jack in the Box had gotten better... GOD knows I was wrong wrong & wrong. Becareful of what you THINK can CHANGE, you maybe throwing your money away tooooo!

We ordered four sour dough breakfast jacks with bacon, and we received four sour doughs with two pieces of cheese and bacon, no egg. My husband went in the store and complained, they said they couldn't hear the order well. We went through the drive thru, and it was the store on Dana Avenue in Redding, Ca. They also thought we only wanted one, and we even repeated the order to make sure at the window. Still received the wrong order.

after buying a all american jack and eating it at work about3to4hours late I had server stomach pains, it feltso bad I thought I needed to go to ER?

I am still laughing but I don't eat there. A disgruntled employee either at the factory or at the restaurant put it there.
Jack In The Box employees are nasty.

Jack can you read this.

Or maybe you can go ### yourself Jason!