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Jack In The Box
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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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Newest Jack In The Box reviews & complaints

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A
4:40 pm EDT

Jack In The Box customer service

On october 16 at about 7 pm while the wildfires on sonoma county i visited the store in sonoma califirnia the supervisor Esteban was attenting the store at the time when i arruved at the store he said i hope youre not so hungry and have a lot of patience and i said maybe we do ti what he reply “well if you dont have patience go back to your jouse and cook something yourself” i was so embarresed at his answer because there was a lot of people waiting i understand they were busy but thats not the way you treat your customers especially when youre a supervisor after all that he closed the lobby saying he need it to take a break because he was busy all day

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8:48 am EDT
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Jack In The Box burger combo meals

On Thursday Oct 12, 2017 I went to jack in the box on charter way in Stockton ca, i ordered 2 combos 1 was a bacon & Swiss buttery jack combo specifically ask for curly fries with it did not get them all 3 combos didn't have curly fries i ordered 3 Oreo cookie shakes i got those 2 chocolate overload cakes well i got 1. i'm sorry to leave a complaint i love jack in the box but it needs to get peoples orders rights that night i went out of town by that time i was to far so i had no choice but to except the orders

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M
6:45 pm EDT

Jack In The Box missing items, and management

Today I visited one of the Jack in the box locations and received terrible customer service from the manager. I ordered my food at the drive thru on my way to get my girls from school. When I arrived at the school and opened the bag I found they had failed to put my fries in the bag. I wasn't given a receipt for my order so I went online to get the store contact phone number. I called the store a guy answered I told him I ordered the chicken strips combo and they didn't put my fries in the bag, he said to come back and he would give them to me. I drove back to the location. I went inside and saw the manager she turned around never said hello or how may I help you instead she asked me if I was ordering. I told her no and explained to her that my order was incorrect. She opened the bag and checked for the fries. Then she opened my box of chicken strips and looked in there for the fries. She asked her crew members about the fries in Spanish then she asked me what I wanted them to do about it. I told her I just wanted the fries. She gave me the fries and I left the store.

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M
Maria rodriguez2
, US
Aug 23, 2021 5:03 pm EDT

Went though drive through took forever using the app & they forgot my main order a spicy chicken sandwich with cheese!

They wont answer their phone!

R
R
Ricardo Hfz
, US
Nov 13, 2020 5:11 am EST

I was very disappointed after I had to wait a long time nd then get back to work nd I'm missing n item wtf

R
R
Ricardo Hfz
, US
Nov 13, 2020 5:09 am EST

Missing my French toast sticks this is my email hdzrica@gmail.com

ComplaintsBoard
E
6:57 pm EDT

Jack In The Box service

I was at the Jack in the Box on Anderson Blvd in Fort Worth on October 4, 2017. The girl at the register charged me twice for only one order, but I did not notice it until I checked my bank statement two days later. When I contacted the store manager, she told me that it was my problem and not hers. I asked her for the district manager's number and she told me to go f*** myself and hung up. This Jack in the Box is close to a Walmart and even the Walmart employees will not eat there.

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2:11 am EDT

Jack In The Box never will make milkshakes after 9pm.

Every time I go to the Jack in the Box on Bell Rd. / Cave Creek Rd. in Phoenix AZ after 9 pm I am told "Sorry, cant make shakes right now ". It doesn't matter if its 9pm, 10pm, 1am, or 4am . If I drive to any other Jack in the Box they will make me one provided they aren't cleaning it . But this place ? Never . I can tell you without a doubt that if you look at the register history there wont be any milkshakes sold at night ever.
On Friday Oct. 6th 2017 at about 11:45 pm I recorded the guy in charge telling me a bunch of BS about why they "CANT" sell milkshakes at night
My proposed solution ? Make everything that is on the menu or put it on the menu that you have to order shakes before the lazy night crew gets there .

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9:44 pm EDT

Jack In The Box food

On October 2, 2017 about 4pm I visited the new jack in the box in Pahrump Nevada. I spent close to $30 only to come home to find food missing. I am not pleased about this because I live 15 minutes away and wasn't going to drive a half hour round trip only for the rest of my food to get cold. I tried calling an no one picked up so now I am writing. I hope you can resolve this in some way.
Thank you

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V
1:34 am EDT

Jack In The Box employee abuse

I start working in October 2015 at first people were nice, but after months pass people starting bullying Talking behind my back, complains about everything I'm done nothing their I did was enough for them.now in not only me is one more co worker who is been thread it the same and she is an old women they been in respectful with her said some bad stuff about Her .I'm tired to talk with my manager to let in know was happening there but she ignore me. We are tired of these ladies we need some one to hear Our complaints it is so difficult to work like that. Please do something about this or we are gone to manage this problem our own risk to lose our jobs.

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11:13 am EDT
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Jack In The Box manager

I work for this place but the management is terrible jasmin Cordova and rocio mani they talk to all us with bad lenguaje I just quit the pace is located at 1441 w martin Luther king jr blvd Los Angeles ca 90062 i do have papers to work in this country but is a lot immigrant working there and this people abuse them they have no rights to do this I hope someone do fired this people

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11:18 am EDT
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Jack In The Box quality

I enjoy the original ice coffee from jack in the box, but only when it is prepared right. I usually have two ice coffees a day. My problem is that every time I go its always a hit or miss, either it tastes right or it tastes like [censor]. I have complained to the different stores that I have been to and the manager always says that the coffee already comes made n prepared and that all they do is pour it. So if the coffee is already prepared when it gets to the store why does it taste different every time

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3:33 am EDT

Jack In The Box always something wrong

I wish there was another restaurant in our area and we didn't have to go to this messy store. There's always something wrong. The employees often confuse orders. 90 of 100 your order will be wrong. It takes forever to get the food prepared. And if you're unhappy with the service and want to contact their corporate - she/he will never be on the phone. That's what you will encounter here.

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10:37 pm EDT

Jack In The Box food/ health issue

I went through the drive thru at Store 1500 WO Ezell Blvd in Spartanburg, SC 29301 and brought my food home to eat. I ordered a number 16 combo, Rice Teriyaki Bowl. While eating my food I watched as a cockroach crawled out of my food onto the side of the bowl. I have called the store 12 times, no one has answered. I am completely disgusted, I have gotten sick 5 times now, and will NEVER eat at Jack in the box again.

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2:18 am EDT

Jack In The Box unethical behavior. made my food how they wanted to out of laziness and disregard, not out of protocol.

Horrifying experience at the Jack in the Box in Portland, Oregon bordering the Ross Island Bridge. I frequent this location and probably spend upwards of a couple hundred dollars monthly, and I should eat healthier.

The owner of this franchise is clearly absent. The employees are improperly trained, and being open 24 hours don't even have the where with all to turn on outside lighting. One of them I heard joking that it was to appear they are closed so they don't have to do their jobs...Today on 8/20/17 I ordered the "Wakie Bakey" mash up that I have ordered several times before. I have 30 min. for lunch and shouldn't have to wait 30 min. hoping for my $3.00 menu item to be produced correctly with only 3 other people in the restaurant. The first time I received it, it had no white cheese sauce, no bacon, no chives, no flavor, and instead was caked with disgusting American cheese. I work nearby. I took it back and requested that it be remade. I received an eye roll by a daytime supervisor, but let it go. I figure ok, they will get it right this time. Maybe it's a training issue. (Poor management and absentee owners produces a poor business). Poor business models trickle down to the customer, and pissed off customers put people in the red. Anyways the second time I brought it back, they proceeded to mock me in Spanish with a whiny voice, expecting me to not understand what they were saying. I lost it. I am in management at a business across the street. Maybe once a month I see the owner of this franchise even bother to visit his location. Absolutely deplorable. I lost it. I demanded my money back. This is unacceptable on every level.

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4:13 am EDT
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Jack In The Box cursed out threaten & fired

On 8/12/2017 another employee call me [censor]es so many times in front of the Boss Bobi I ask Tiana not to call me that again cause my kid's doesn't disrespect me like that she stated [censor] your kids [censor] so I said to her if u say it again I'm have to smack u she said [censor] 4 more times in front of the Boss Bobi the Boss tells me to clock out go home and let Tiana stay on the clock so I stated to her I'll be waiting outside for her for calling me out my name that many times but I didn't mean it just my feelings was hurt that the Boss would stand there and let this happen to me in her face I left once I got off phone with another Manager. The Boss Bobi waited till Wednesday 8/16/2017 just to tell me that the General Manager Mrs. Vickie said fire me for saying that I was going to wait outside but once again I left after calling another Manager crying to her bout what happened, Tiana had called me [censor]es on 8/11/2017 I informed the Boss Bobi about ask her could I please go home & not work with her before anything accumulate like this cause I had a feeling it was going to from the day before when Tiana said [censor] Bobi said I don't have to clock out but I'm going to any way the Manager Mrs. Anita was a witness for Tiana calling me a [censor] twice and [censor] in front of customers on 8/11/2017 which was my day off but since. Helena and the Assistant Manager Heather called off I end up working

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11:09 am EDT

Jack In The Box missing food, over 100 calls and never got through

You decided to have Jack in the Box yesterday. my husband went through drive through approximately 9:40 p.m. when he got home all of our order was not there. I tried to call initially. I called 66 times and got a busy signal. I did a couple things tried back over 30 x busy signal. I went did more things . when I finally got through it asked me to enter an access code. I don't have an access code needless, to say we never got our whole order. I have all the times and I tried to contact them documented on my cell phone which I will be happy to provide to you. we are very angry customers I believe somebody took the phone off and just let it sit there that's not acceptable

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6:51 pm EDT

Jack In The Box rude employees

The customer service at the Jack in the Box at 7503 E Slauson Ave Commerce, CA 90040 is atrocious! The employees there are rude! You cant even understand what they say because they don't speak English. The manager at this site is on drugs and has no customer service etiquette. The company should really look into this Jack in the Box its giving Jack a bad name. I called to speak to the manager she is never there and I ask for the Corporate number and no one knew the number they said everything is locked up and manager is not in? The young lady that answered my call said her name is Devon was so rude and I said how can anyone there not know the number to the Corporate office and she hung up on me. The office at Enchanted Foods Inc. Is just as bad. They speak broken English and there is always a voice mail and no one calls you back. I cant believe that Jack in the Boxes has such unprofessional people working at both of these establishments.

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3:11 pm EDT

Jack In The Box the big chicken sandwich

on 8/8/17 the morning of at 10:46 am I went in to order two big chicken sandwich that they had a deal on I took the food home which is 2 min away from the restaurant to eat and found that the was cold and the fries were old from sitting to long like if they was made for someone else and set aside once in a blue moon I have problems with food at this location but not like this my wife and I enjoy going to jack in the box time to time but if this what they like to serve then I will take it some where else I work hard for my money and I am not going put it down the drain because people cant do there job right .

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11:37 pm EDT
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Jack In The Box didn't receive all my order.

I went to jack in the box at 3 am on tuesday july 31st and ordered 2 munchies boxes with large jack splashes and a kids cheese burger kids meal with jack spkash as well as a chocolate overload cake when i got my bags they did not give me a receite i requested for one and she said ok walked off n didnt cpme back so i left... when i got home i relized my sons food look as if it sat for hours and was cold, then i relized they never did give me my cjocolate over load so i called the next day and told a fenale manager and she said shed put my name on the list. I just went to jack and the box and told the male nanager what had happened and he told me there was absolutley nothing he can do cuz my name was not put on the paper... im sorry but that is completly NOT exceptable i paid for a chocolate over load cake i plan to recieve it and inabsolutly will not be stolen from. On behalf of someone elses mistake...

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2:14 pm EDT

Jack In The Box employees

the Mexican employee are using the grill to cook meat brought from the house they have been cooking fajitas, chicken thigh meat and salmon on the grill which carried salmonila virus this is why so many customers have been complaining about being sick after eating food cook on the grill they are grilling hot dogs and buns brought in from their house I have seen all of this with my own eyes and have been hesitating to call the health dept on the manager and the store to have it close down

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3:37 pm EDT

Jack In The Box unethical behavior.

On this day, 7/6/17, I drive up and order a large sweet. Notice that the price on the outdoor menu is $2.19. When I pull up to pay, I am charged $2.29 for the tea. I am told that they just went up on the price last week, and haven't changed the prices on the out door menu. They said the price was $2.29 and wouldn't make any changes. I told them because this has happened more than once before, I wouldn't make the purchase today. The store is at the corner of commerce and broadway in Ardmore, OK. This store is not taking care of business, and has lost my business.

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Corporate office
, US
Jul 05, 2017 4:32 pm EDT
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Grow up and learn to eat healthy...

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S
4:18 pm EDT

Jack In The Box terrible food

Last Monday, June the 19th we went to Jack in the Box for breakfast. It was horrible. We took it to go. If we hadn't been meeting people on the road I would have taken it back. MY sandwich was cold. The cheese wouldn't even melt on the egg because it was not hot. The hash browns were Luke warm and greasy. We didn't even eat, it was so bad. I was so disappointed. We will not be going back. I hope someone talks to them because they will have no business left serving food like that. We were at the on on Main street in Manteca, Ca 05336. The food looks so good on the commercials.. Nothing like that! Thank you for letting me rant.
Thank you,
Sally German
444 Amador Cir
Manteca, CA 95336

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Jack In The Box contacts

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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