Jack In The Box
reviews and complaints

and for the record, no one is trying to make you eat anything, you went into the restaurant and bought it on your own.

Whom are you quoting about false advertising, and ffs, why would you capitalize it? No wonder you don't know a good hamburger when you see one.

thats what happens when their franchise only allows 3 employees to work at a time.

Why didn't you bring it back for a refund?

"False Advertising" - Please explain the false advertising claim?

You should be lucky she did not call the police on you and suspect you stole the car when she found out you were too young to drive.

44th Street and Camelback store 134 have the most rude and lazy employees at night. They would rather not be working. The shake and smoothie machine is always broken at night because they want to clean it early so they can leave sooner at close. They used to good but this string of illiterate lazy rude employees points to a long term systemic problem not likely to change. All the ad dollars in the world won't overcome that.

understaffed is an understatement. their franchise only allows 3 or 4 employees to work at a time.

Usually they close the ice cream machines down about 11pm as with most fast food places.Jack does say that you can have anything on their menu anytime but really you can't have a milkshake.

i was food poisoned after eating at 2 am getting off work on my birthday and got so sick that i couldnt even move in my bed . my whole body was sore and started throwing up and had diarreah for 3 days and broke out in a fever several times throughout! i missed work 3 days and had the worst bday ever! i am currently trying to get the food laboratory tested and also trying to recieve compensation for the pain and sufferring and lost of wages!

If it were true, you wouldnt have gone back after the first time. If it is (which i doubt) shame on you for not only the second, but the third! Stupidity runs rampant in this country...

as we went thru the drive thru tonight the person got our order wrong 3 times, then when we got to the window to pay the lady (Nicole) started yelling at me, an other lady came to the window to hand out the order, as I was looking at the reciept nicole ask if something else was wrong and I said i needed the customer relations # she then said I never yelled at you and closed the window.

This was the dummy's original post that they can't use simple logic to find. Again short on details...

Posted: 2011-02-23 by customerisrightsometimes

A Rude Waitress

Complaint Rating:
Company information:
Jack In The Box
Jack In The Box
United States

a rude waitress.

I am afraid to go in again and i eat there a lot.

this is the only place within walking distance. I am afraid to complain to the managaer. He won't do anything.

i encourage you strongly to train your employees to be nicer to your customers, even if you are rushed!

deal with ppl!

Apologize for rudeness and have suggestion boxes, too!
Comments United States

Whoa, Nicole clearly hates her job. Time to find another one.

At approx 1:30pm, on my lunch break today, I decided to go to Jack In The Box Drive Thru at the MaeAnn and McCarran location. I ordered a medium coke, (2) $1.00 chicken sandwiches, (2) hamburger deluxe, and (2) .99 tacos. After getting home to eat my lunch, I realized my order was incorrect. I only received the medium soda, one chicken sandwich, 1 taco, and a jr bacon cheeseburger. I realized at that point, I did not receive a receipt either. I called that location and talked to ‘Stephanie’, she told me they were sorry bout the mess up, and they would refund me and replace my order. I told them I wouldn’t be able to get to them until after my work shift at around 6:15pm later that evening, and she said it would be no problem and she would leave a message for the next crew. When I got there at 6:15pm exactly, the girl that was there told me they had no message and could not do what they had said they would do. I then told her that if it was two big of an issue, I would come back in the morning and deal with it then. She then told me it wouldn’t be a problem, asked what my order had been, then asked me to wait for a minute.

Forty-five minutes later, she finally brought out some food and said she could not refund me; it was too big of an order, (approximately $7.00). I told her again, that if it was too much of a problem before she did this, which I would have come back the next day. She was very combative, and unprofessional in her response. She also refused to give me her name, and if she did I think from her actions, she would not have told me the truth.

So in retrospect, after making two trips of ten miles, and after being promised something, to say the least I was extraordinarily upset. After having to not eat lunch all day long, (mind you I’m hyperglycemic), and spending nearly an hour trying to get food from that location of Jack In The Box, I decided to call the customer service number. I gave the person who answered the call all this information, and he stated that it was unusual to get my meal replaced as well as a refund. After talking to him for 10 minutes, the best he said he could do is mail me a voucher for a free combo meal, which doesn’t even add up to what I originally spent, and said I should go back and deal with the manager, Stephanie, again. Now I will have to way a total of 3 or 4 days to get the food that I already spent money for!

I am sorry to have to write this sort of a letter but I feel this is a very serious problem, I am hoping this letter will make you understand that my faith in your store has been shaken. I work very hard, and don’t feel its right to get a lesser meal with bad service, (and being made to wait nearly a full hour + 3-4 days to get my meal). I would really like my faith in this store to be restored...

Went to Jack In The Box last night ordered a Jumbo Jack with Cheese No Pickles. Time was 7PM 2-7-2011 at VanOwen and Balboa St. in socal. Took order wrong added extra pickles. Would not make new burger refused to give refund.

Tonight decided to goto Jack In The Box two miles North at Balboa and Roscoe Blvd. Ordered new All American Burger. Girl making sandwich her name is Sarah or Sara unsure which. Ordered with no pickles which the receipt said no pickles. Today's date was approximate 5:15PM at 02-08-2011. Got home, meat seemed undercooked and not hot. Burger patties were thin and cheap. Cost of this burger was $3.79 seemed overpriced. Went to bite in and there were the pickles. It seems the employees at both stores on two different evenings who made the food are unable to make burgers the way they are ordered. For tonight's order the receipt number is "Drive Thru #123 and the store number is JIB #307 The manager Maria was courteous and did refund the money, but why the awful experience? Shouldn't you get hot food that is matching the high price in quality the way you order it? Evidently we will not be going to JIB restaurants anytime soon for their poor service.

I went to jack in the box today and I order 6 tacos and order of jalapeño stuff 7 pieces and the manager he stared being rude I ask for 2 ranches he was trying to charge me 54cents I pay for it then he calls me pendejo that's rude I get mad with him because he was fight just for two sause ranch I don't know his name but I know that is Hispanic white skin like 5.7high tall...that men I need to be fired he is rude and respectful ...thank u...this store is front of the cobows stadium and Collins street...next to cici's pizza...I mad with that guy ...

Jack In The Box - customer service 18220 Dallas Pkwy Dallas, TX 75287
I work 3rd shift off of Dallas parkway, I visit this location at least once a week. I am lactose intolerant; I ordered 6 regular tacos and 4 without cheese with extra lettuce. When I got back to work all tacos had cheese, this is the third time this has happen in the last 6 weeks, the last 2 times I just gave the food to someone else. This time I took the food back, but did not have a receipt since I was not given one. Let me be clear it is 4 am in the morning, the attendant refused to replace the product since I did not have a receipt. This was the final blow for me. I will not be doing business with that location ever again.
Sad it was only 2$ worth of tacos

PICKLES!? call the national guard!

I work at JIB. With the 6 tacos, they would have got 3 ranch (1 per 2 tacos). Plus 2 more for the 7 jalapenos.

not sure what was worse, that you spent all that time driving back and forth for seven bucks and writing a four paragraph complaint, or the fact that I looked it over and responded...

I was just over at Jack n the box in Oakland CA, the one on Heganberger, off the free way... their customer service was awful because they didn't give us full attention and trying to rush us out off their drive thru...the women that was handling out our food was trying to over charge us for butter milk "really!" we only want three for our curly fries because we order two meal...other jack n the box don't charge us ..so why would she do that to us ? we didn't give her a hard time we pay her and ask nicely..and by the way her name is Lillian shes a manager i think! being that she had a gray shirt on...I wonder how she got that position...just a reminder, "if you want great customer treat them fair as they treat you" than every one would be happy because that one way to lose your business..i know the company don't care i rather pay more and get great service..

lol is that sarcasm I detect English? :)

I wasnt suggesting she get advice lol I was suggesting that she could get the local Home Ec classes to prepare food for her husband lol Sure the complaint was about poor quality fast food but most of us see the bigger picture. Her husband is very ill and fast food junk wont help a body fight such a horrid disease.Quick, easy, cheap meals are rarely nutritious and we could train JB employees all year it still wont effect the quality of the ingredients.

Think about contacting your local High School and/or Community college (if they have a culinary program) and see if the Home Ec and/or Culinary teachers would be willing to set up an extra credit program for students to prepare meals for you and your husband. When I was in High School our Home Ec teacher did this to help a local family who's child was undergoing treatments for a genetic disorder and required them to work a lot and home cooked meals were rare. It may not supply you with home cooked meals 7 days a week but will at least allow you some healthy prepared meals part of the week. There is no harm in asking and teachers are often trying to come up with new ways for students to earn extra credit.

This kind of behavior is completely unacceptable. You or someone else, preferably everyone at that store, should call the Ethics Hotline and get her fired.

I know someone who is being verbally abused with racist comments, slander and harassment by manager and it's representatives, and employees both old and new are being advised to participate because the want to get rid of this employee. The employee simply stood up for their rights against harassment by contacting the ethics hotline, and addressed issues of hostility, racist remarks, harassment, and threats of violence.

Jack in the Box in Auburn, california was verbally abusing my under aged daughter. We called the Jack in the box ethics line to report the abuse and they dont even seem to care and will not get back to us with a resolution. Word of mouth will eventually hurt this disgustingly run corporation.

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In Kerrville tx I have been there more then10 times for Teriyaki bowl and it is always unavailable. I work nights and its my favorite on the menu. I talked to manager and she said if I call 20min before I come they can make rice. Well now they don't answer phone and if they do they say they are sold out of rice. How come I can't get what I want on menu. Plus they are open 24 hours and never can get a shake after midnight. Please help us in Kerrville get what we want on the Menu. I love your food so why can I ever get to order it.

Thanks,

JITB is a big corporation. They might take a while to respond to your petty complaints about their commercials.

Left meat off jumbo cheeseburger / called phone # on receipt (same as one in phone book)Get generic recording" "Hello, please leave a message after the tone". Of course, no return call, does not even identify locale as Jack in the Box.Uses pces. of brown lettuce, skinny torn slices of tomatoes, takes forever to complete orders.

Everytime I Go There The Food Is Nasty, The People Are Rude, And They always tell me their Smoothie machine is down. When earlier that day I went by & got a smoothie. Tonight I got a Spicy chicken biscut sandwhich and it was so overcooked and tough. I couldn't even eat it. Then on top of that my fries were cold and soggy. Why when I waited more than 5mins for my food. I just am never going back again!

Boy, U sure don't have much to do on a Sunday! Answering this only because Compl. Board notified there was a reply-won't waste my time again -was after 6 pm, dark outside, gr.kids in car spend.Fri. night for usual little "Movie Party" - ordered 7 sandwiches, 4 packs brownie bites, 5 orders ( so 10 indiv. tacos) - and NO! - cannot tell if meat was on by "feel" alone as 3 were big Tx. cheeseburgers/3 Jumbo cheese burgers/other was waffle break. sandwich combo- w/ hashbrowns, orange juice - 3 bags total - couldn't poss. know what was in ea. bag to begin with - but did count "by feel" - Place NOT busy at all - they put TWO cheese on the one w/ missing meat! Nothing explains the brown bits of lettuce (not even one had a green piece) & shreds of tomato - I don't expect gourmet food for the price but since when should cust. have to open their sandwiches to see what's in them? Distr. Mgr of store 103. emailed me last night, generously offer. free combos - emailed him back I only wanted CB replaced ! Oh - and as a busy, tired doctor w/ 4 kids & 8 gr.kids, there sure have been times when I've ordered MORE than 16 sandwiches!

Ordered 16 items - who would think to unwrap ea./every one, espec. checking to see if they left the meat off cheeseburgers! Can U imagine peeling back ea. bun w/ hot sticky cheese, etc. ? I actually do count items in bags, tho, once I'm out of the way but sorry, your suggestion is just plain silly!

wow you are really over reacting! its subtle humor and a kid thats even old enough catch it should also be old enough to comprehend the joke. I dont hear you whining about the viagra commercial that jack in the box is mocking. That is advertising if you need more censorship then cancel your cable or satellite subscription. it doesnt get any more censored than that.

If I were a parent of under age children I would not take my children there to eat. And I would definitely not allow my under aged children to work there. Their commercials in my opinion show they would be a bad influence on my children or grandchildren for that matter. Very disappointing.

Totally agree with this complaint, at first I thought what were they saying and what did that have to do with buying their food items, then when I realized what the "4 hours" seemed to be inferring, I thought boy Jack in the Box has hit the bottom of the barrel - would never buy food there again. Get back to pure advertising food items and ads that are family oriented.

This kind of behavior is completely unacceptable. You or someone else, preferably everyone at that store, should call the Ethics Hotline and get her fired.

JITB stupidity probably started when they blew up the clown heads on the drive-thrus. It was shortly thereafter that highschool kids who understood taking orders from customers were replaced with cheap third world standards, then the menu cheapened food. Case in point, Supertacos. They really stuffed them in 1976, or the croissant sandwich used a real large and real buttery flake croissant for two bucks. Now you can only get two smaller taco shells barely stuffed with meat from who knows what, and a small round wannabe croissant bun that is often flattened as though someone quickly through it on the floor stopped on it, dowsed it with mop water before dropping it in the wrapper for you to eat. Smell the food next time, see how wet the buns are or how rock hard the thinly filled taco shells are. Match crappy food at higher prices with bad service and you got JACK!