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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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Newest Jack In The Box reviews & complaints

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T
11:48 am EDT

Jack In The Box breakfast sandwiches

3 weeks in a row I've found eggshells in my breakfast sandwiches. This has happened at several locations. 40th St @ University Phx, AZ, and Van Buren @ Avondale Blvd Avondale, AZ. Very frustrating to bite into a sandwich filled with eggshells. Another instance I purchased an ultimate breakfast sandwich and the bread was not toasted and appeared to be stale.

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J
2:19 pm EDT

Jack In The Box bad customer service

Jack in the box had no open or close sign. Struggled to get walker out of car. While be watched by fat lazy employee. He watched me struggle with door . Went to counter to be told they were closed for another 5 minutes. And they didn't care about customer service. Just what time it was. Rotten service, went to McDonalds instead where they like customers.
Signed,
J. Proctor

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A
6:33 pm EDT
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Jack In The Box derive an food quality

I got my food at 3 am in your store on monument the dude there was rude it was a manager with lips tattoo on his neak I told him I wanted no ice I repeated my Oder 4times he got made once I gave him my drinks back the wanted to argue I got my food back an it was made really [censored]ty an made me an my girl an kids tummy hurt what kind of service is this here an it sucks to have to argue about a meal that u pay for every time I come here there is a issue or I'm missing food it's not right I go here cause it's close to my house think u guys should give me vouchers or will go to the next step I need to sue cause this is not right

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T
5:08 am EDT
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Jack In The Box manager

The manager at the Freeport location is unbearable this evening on Sunday August 12th 2018 the manager pulled a knife on my son Seyed Amir Tabiibzadehdezfuli durning his over night shift. And I also would like to add that they manager you have worker there comes to our home to tell Amir to come into work and my son work work crazy shifts like 4pm to 6am and sometimes doubles with no breaks they make him do some outrageous things. Please call me at [protected]. My name is Taytanicha Walton .

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R
8:45 pm EDT

Jack In The Box your 24 hours service. customer service deceiving and lying to customer

I went to one of your 24 hr drive through in kent Washington. Was denied service and told you were not serving at this time. 1am. Asked why they needy-to restock. There were no delivery trucks around. Your employee came back on pa and said that they aren't taking orders and I will need to wait 20 min. I replied sure I can wait. As I sat with my family in the vehicle. A minute later your employee on the pa said that I will need to move my vehicle out of line because it was a safety violation keeping in mind that there 3 other vehicle behind me at 1 in the morning. And 3 other vehicle in front of me waiting for there order. When I asked for the name of the night shift supervisor I was given nothing but a sarcastic and older response to move out of line for it's a violation. Looked back at my family after picking them up from the airport in Seattle. I moved on. My family was much more important then going back and forth with your rudeness of an employee going nowhere. We left. Just to head home and see your commercial to try jacks bowls way to promote your business but do a poor job on hiring decent quality employees. Your at a fast food employee you should enjoy what your doing and if costumer service is not your thing then move on. Here's one a new commercial should say open when we want my employees are run my business that's who pays my bills. Way to go jack.

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C
3:29 am EDT
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Jack In The Box service

Waited 30 mins in drive thur. Wasn't even busy. Hear all the employees joking and playing around on the order speaker. Had to repeat order 3 times to the female "taking order" fire everyone and start over. Called to speak with management no one answered my phone call. This isn't the first time this has happened to me at this location. But this is the closest jack in the box to my house.

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L
8:34 pm EDT

Jack In The Box free jumbo jack for houston dynamo soccer victory...

I was told that there will be no free Jumbo Jack because the Manager's boss said they did not win, win in fact they did 7 to 6 in a shoot out. I showed the Manager the Dynamo web site that showed the victory. She was very rude and would not admit that they had one...or allow me a Jumbo Jack...Was then told ok they won but still denied the burger, Signs are all over outside and inside displaying the free burger promotion...

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P
7:54 pm EDT

Jack In The Box erratic driver in delivery truck

Today, 8/9/18, in the small CA Coastal town of Cayucos, California we saw a very erratic driver of one of your delivery trucks. Initially, the truck was double-parked, with flashers on, just short of a major intersection in town. He was holding up traffic on this street. Because the flashers were on, we attempted to go around him. He then pulled out in front of us, and turned left, the same way we were trying to go. He then proceeded to drive down the main street, Ocean Avenue, at 10 mph. He turned right toward the freeway entrance which is about 1/2 mile away and drove at 10 mph the entire way. The license number of the truck was 66238E2, California plates.

I sincerely hope you are able to track whomever this was down and tell him he is a menace on the road. Thank you, .

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A
Annieoakly91767
, US
Aug 16, 2018 10:53 pm EDT

i recieved a birthday email and its block with a hearing impaired reader . called the 800 number they said to contact jack in the box

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L
3:07 pm EDT
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Jack In The Box orders of tacos were not fresh

Went to the jack I the box on s.w. military and Pleasanton rd.and employee or manager Mel.was rude and gave attitude then we order tacos and they were not made fresh so I complained and she said u can come pick up ur order whenever u want just tell them mel said so I go the following day and the employee called the manager to confirm and the manager mel said no I was off yesterday but her name was on the receipt she lied and they didn't wanna replace my order then why say u are and don't do it . Completely rude I will never choose this location.

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5:00 pm EDT
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Jack In The Box bad customer service / long wait time

8/8/18 Location - Kansa & El Cajon - Receipt time 2:02

Normally I would not go to this level of complaining. The customer service and the long wait time for my order were just BAD.

1. At the time I order my (2:02 pm) it was just me at the window. Noone else orders at the window during the time I was there.
2. There was one car waiting at the drive-through window at the time of my order.
3. After I order and set down at a table I saw 4 cars order and receive their order at the drive-through.
4: it's now 2:15 pm and no order.
5. I went to the walk-up window to see what happened to my order. No one came to the window.
6. I asked the young woman at the drive-through to ask for someone to come to my window. People inside saw me at the window but no one came to update me on my order.
7. I went the second time to the drive-through window for someone to help me with understanding why it taking so long to get my order. Now it's 2:17 - I am upset now.
* the manager come to the window with my order and they were very busy and it takes time to prepare my order. (6 or 7 cars came through the drive-window and 15 minutes later the manager walk up the window with my order.

I try to support the business in my community, but I will never buy anything at Jack in the Box again. I think I would have been okay with it, but the "MANAGER" never say he was sorry that my order took so long. BAD CUSTOMER SERVICE. There some training needed

RESOLUTION: I ask for my money back.

I can be reached at [protected]

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Update by cmanson
Aug 08, 2018 5:00 pm EDT

Normally I would not go to this level of complaining. The customer service and the long wait time for my order were just BAD.

1. At the time I order my (2:02 pm) it was just me at the window. Noone else orders at the window during the time I was there.
2. There was one car waiting at the drive-through window at the time of my order.
3. After I order and set down at a table I saw 4 cars order and receive their order at the drive-through.
4: it's now 2:15 pm and no order.
5. I went to the walk-up window to see what happened to my order. No one came to the window.
6. I asked the young woman at the drive-through to ask for someone to come to my window. People inside saw me at the window but no one came to update me on my order.
7. I went the second time to the drive-through window for someone to help me with understanding why it taking so long to get my order. Now it's 2:17 - I am upset now.
* the manager come to the window with my order and they were very busy and it takes time to prepare my order. (6 or 7 cars came through the drive-window and 15 minutes later the manager walk up the window with my order.

I try to support the business in my community, but I will never buy anything at Jack in the Box again. I think I would have been okay with it, but the "MANAGER" never say he was sorry that my order took so long. BAD CUSTOMER SERVICE. There some training needed

RESOLUTION: I ask for my money back.

I can be reached at [protected]

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B
3:00 am EDT

Jack In The Box service

Jack in the box in Beaumont on college st is the worst. My husband and stopped by at 2am NO ONE answered the drive thru for 10 minutes. We pull up to the window and the manager is leaning over the counter on her cell phone. what are you paying your employee's for... to ignore cash flow? ridiculous ! this is not the 1st time this has happened at this location but this is the last time this will happen to me. I will bring my money elsewhere.

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D
12:56 am EDT

Jack In The Box hair being in my food

We purchased a few items around 10:20 pm my son bit down on his burger and there was a females hair as he removed it and threw it away immediately. We contacts the location and told them about our situation and she sounded confused and disclosed she was the only female working that shift at the moment and she was in the front to come back and she would replace that burger .
As if we weren't discussed enough to think I would try going back and purchasing food from this location again.

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5:53 pm EDT

Jack In The Box customer service

At approximately 4pm I went to the restaurant #4817. I drove up to the drive through to place an order and the lady stated "I'm doing shift change and can you wait" and I said yes. I waited 5 minutes and drove around the building and got back into the drive through lane. The same lady said again "I'm doing shift change and can you wait" I then said OK and I have been waiting 5mins already. She started talking over me, while I was explaining that I've been waiting and how much longer do I have to wait. She keep saying just wait. This woman was very aggressive and rude to me. I continued to wait 5 mins longer at the drive through. I then went around to the front and went inside. I asked the lady are you the one at the drive through and she responded "yes". I explained to her that she was very rude and aggressive to me at the drive through and asked why she cut me off when I was talking to her. She was screaming at me in the store, while she was complaining about working by herself. I said ma'am I just want to place an order. I said I came inside to tell you, you are a very rude person and customer service goes a long way. Can I please place my order. When I received my order my fries were cold and stale. I did not go back to that store because I didn't want a confrontation with her or have her mishandle my food. The cashier name on my ticket is Gabriela, store #4817 on 8/5/2018 at 4:24:35pm
Please express to your employees the value of customer service. The way this young lady spoke to me was unacceptable and unprofessional. As long as she is there I will no longer dine at that this Jack in the Box.

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Update by Trina Thomas
Aug 05, 2018 5:55 pm EDT

My complaint stands.

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K
2:25 pm EDT

Jack In The Box manager refusing to allow worker to leave when scheduled off

Every time my fiance has to work at Jack In The Box the current manager always keeps her after 30 to 40 minutes after her scheduled time off I have things to do and I am her only ride to get home there is no way for her to walk home but I cannot be sitting there and waiting 30 to 40 minutesbecause of the manager named Stephanie doesn't wants to allow her to leave if this is going to be a continued occurrence I'm going to look into suing Jack in the Box for this. I almost lost my job due to me being late

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12:22 pm EDT

Jack In The Box customer service wylie texas

I will never again eat at this location I tried to order classic chicken club ranch sandwich, giggles, repeated back wrong order, ordered again was told could not understand what I wanted, I gave up and just drove thru, and this is not first time of terrible experience at this location can you not hire decent managers or staff, I speak perfect English

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11:38 pm EDT
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Jack In The Box lobby closed

Lobby was closed at 9pm when it was scheduled for midnight. The doors were locked and the staff waived me off. No signs were posted to indicate an early closer of the lobby. I am really disappointed in jack in the box and am tempted not to go to that location again. The store is located in totem lake washington. I tried calling two numbers the first just hung up on me and the second just asked for a recite code to do a survey. I also tried to type a complaint on the jack in the box website and the browser crashed while searching for the store location. It's a shame what disrespect that this store showed me tonight.

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M
2:09 pm EDT
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Jack In The Box something that looks like an earpiece was found in my food

I visited # 6327 earlier today & after my daughter & I finished off some potatoes & poppers I unwrapped my burger & to my surprise a nasty ear piece was wrapped with my burger. I'm highly pissed. All the germs & bacteria me and my child has consumed in our bodies. I can't believe jib allows their employees to have personal phone items in the food prep area. This is very unsanitary & unhealthy. I've wasted my hard earned money & my time on this visit. I'm very disgusted & hurt. Upon my return back to La I will be contacting my attorney & the health department.

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7:26 am EDT
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Jack In The Box jalapeño poppers 7 piece

The restaurant in Belleville Il area particularly the one on south belt line has the worst customer services ever and food is heavily mismanaged and not cooked properly this am really put it over the top I ordered jalapeño poppers and when i got home and opened the container the peppers were burnt on the outside and also cold on the inside I can't figure that but of lately people in our subdivision have similar complaints mainly because there are the only restaurant close to to us that our open late when we come from the cardinals game and for this kind of service and horrible food to be served is very saddened situation the staff at night are always outside smoking then when orders come in they go in and immediately start to prepare food without washing there hands and then a lot of menu items are not available or the grill, fryer isn't working me and others from the homeowners association will be filling a massive report with the health and sanitation departments of st Clair county about these issues

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M
6:59 am EDT

Jack In The Box product/service/cleanliness

July 30, 2018 my husband ordered a #1 large meal with extra onion, I ordered a grilled chicken salad with Balsamic dressing. There were no napkins, the tables were dirty and cell phones were seen sitting in the back with the employees on the counters. The sandwich had little onion on it, took it back she said it doesn't come with onion. I watched as she handed it off to someone else who handed it off again and onions were put on. My salad had the wrong dressing, halfway back to my table I noticed the dressing was still not right, again back at the counter for the correct dressing. My husband was done with his sandwich by the time I started my salad. This is the second time we frequented this franchise and why we did again, we shake our heads. An order was placed a year ago, which was wrong. Took the order back up, she ordered the correct sandwich. She came to my table and literally took the sandwich out of my hands, the manager said I could not eat this while waiting for the correct sandwich. She proceeded to take it and walk past me, while I witnessed her tossing it in the garbage. With all the frustration, I misplaced my receipt. This franchise is dirty, we have never had good service or the correct order placed. Clean it up or close it down. Please feel free to reimburse us, we will not have any good reviews for this franchise.

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Update by mjyui
Jul 31, 2018 7:01 am EDT

We will never frequent this franchise again until you clean it up and hire some reliable employees, even then I will still think twice.

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C
8:47 pm EDT

Jack In The Box service

Every time I order thru the drive thru, I already know they are going to forget something. I can't pull away without checking my bags. And ofcourse the times I choose not to check without a doubt, I'm missing something from my order. I like the food and that's I continue to go but I think I would go more often if it wasn't for the bad service. Thank you for your time.

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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