Jack In The Box
reviews and complaints

On Thursday Oct 12, 2017 I went to jack in the box on charter way in Stockton ca, i ordered 2 combos 1 was a bacon & Swiss buttery jack combo specifically ask for curly fries with it did not get them all 3 combos didn't have curly fries i ordered 3 Oreo cookie shakes i got those 2 chocolate overload cakes well i got 1. i'm sorry to leave a complaint i love jack in the box but it needs to get peoples orders rights that night i went out of town by that time i was to far so i had no choice but to except the orders

Today I visited one of the Jack in the box locations and received terrible customer service from the manager. I ordered my food at the drive thru on my way to get my girls from school. When I arrived at the school and opened the bag I found they had failed to put my fries in the bag. I wasn't given a receipt for my order so I went online to get the store contact phone number. I called the store a guy answered I told him I ordered the chicken strips combo and they didn't put my fries in the bag, he said to come back and he would give them to me. I drove back to the location. I went inside and saw the manager she turned around never said hello or how may I help you instead she asked me if I was ordering. I told her no and explained to her that my order was incorrect. She opened the bag and checked for the fries. Then she opened my box of chicken strips and looked in there for the fries. She asked her crew members about the fries in Spanish then she asked me what I wanted them to do about it. I told her I just wanted the fries. She gave me the fries and I left the store.

I was at the Jack in the Box on Anderson Blvd in Fort Worth on October 4, 2017. The girl at the register charged me twice for only one order, but I did not notice it until I checked my bank statement two days later. When I contacted the store manager, she told me that it was my problem and not hers. I asked her for the district manager's number and she told me to go f*** myself and hung up. This Jack in the Box is close to a Walmart and even the Walmart employees will not eat there.

Every time I go to the Jack in the Box on Bell Rd. / Cave Creek Rd. in Phoenix AZ after 9 pm I am told "Sorry, cant make shakes right now ". It doesn't matter if its 9pm, 10pm, 1am, or 4am . If I drive to any other Jack in the Box they will make me one provided they aren't cleaning it . But this place ? Never . I can tell you without a doubt that if you look at the register history there wont be any milkshakes sold at night ever.
On Friday Oct. 6th 2017 at about 11:45 pm I recorded the guy in charge telling me a bunch of BS about why they "CANT" sell milkshakes at night
My proposed solution ? Make everything that is on the menu or put it on the menu that you have to order shakes before the lazy night crew gets there .

On October 2, 2017 about 4pm I visited the new jack in the box in Pahrump Nevada. I spent close to $30 only to come home to find food missing. I am not pleased about this because I live 15 minutes away and wasn't going to drive a half hour round trip only for the rest of my food to get cold. I tried calling an no one picked up so now I am writing. I hope you can resolve this in some way.
Thank you

I start working in October 2015 at first people were nice, but after months pass people starting bullying Talking behind my back, complains about everything I'm done nothing their I did was enough for them.now in not only me is one more co worker who is been thread it the same and she is an old women they been in respectful with her said some bad stuff about Her .I'm tired to talk with my manager to let in know was happening there but she ignore me. We are tired of these ladies we need some one to hear Our complaints it is so difficult to work like that. Please do something about this or we are gone to manage this problem our own risk to lose our jobs.

I work for this place but the management is terrible jasmin Cordova and rocio mani they talk to all us with bad lenguaje I just quit the pace is located at 1441 w martin Luther king jr blvd Los Angeles ca 90062 i do have papers to work in this country but is a lot immigrant working there and this people abuse them they have no rights to do this I hope someone do fired this people

I enjoy the original ice coffee from jack in the box, but only when it is prepared right. I usually have two ice coffees a day. My problem is that every time I go its always a hit or miss, either it tastes right or it tastes like [censor]. I have complained to the different stores that I have been to and the manager always says that the coffee already comes made n prepared and that all they do is pour it. So if the coffee is already prepared when it gets to the store why does it taste different every time

I wish there was another restaurant in our area and we didn't have to go to this messy store. There's always something wrong. The employees often confuse orders. 90 of 100 your order will be wrong. It takes forever to get the food prepared. And if you're unhappy with the service and want to contact their corporate - she/he will never be on the phone. That's what you will encounter here.

I went through the drive thru at Store 1500 WO Ezell Blvd in Spartanburg, SC 29301 and brought my food home to eat. I ordered a number 16 combo, Rice Teriyaki Bowl. While eating my food I watched as a cockroach crawled out of my food onto the side of the bowl. I have called the store 12 times, no one has answered. I am completely disgusted, I have gotten sick 5 times now, and will NEVER eat at Jack in the box again.

Horrifying experience at the Jack in the Box in Portland, Oregon bordering the Ross Island Bridge. I frequent this location and probably spend upwards of a couple hundred dollars monthly, and I should eat healthier.

The owner of this franchise is clearly absent. The employees are improperly trained, and being open 24 hours don't even have the where with all to turn on outside lighting. One of them I heard joking that it was to appear they are closed so they don't have to do their jobs...Today on 8/20/17 I ordered the "Wakie Bakey" mash up that I have ordered several times before. I have 30 min. for lunch and shouldn't have to wait 30 min. hoping for my $3.00 menu item to be produced correctly with only 3 other people in the restaurant. The first time I received it, it had no white cheese sauce, no bacon, no chives, no flavor, and instead was caked with disgusting American cheese. I work nearby. I took it back and requested that it be remade. I received an eye roll by a daytime supervisor, but let it go. I figure ok, they will get it right this time. Maybe it's a training issue. (Poor management and absentee owners produces a poor business). Poor business models trickle down to the customer, and pissed off customers put people in the red. Anyways the second time I brought it back, they proceeded to mock me in Spanish with a whiny voice, expecting me to not understand what they were saying. I lost it. I am in management at a business across the street. Maybe once a month I see the owner of this franchise even bother to visit his location. Absolutely deplorable. I lost it. I demanded my money back. This is unacceptable on every level.

On 8/12/2017 another employee call me [censor]es so many times in front of the Boss Bobi I ask Tiana not to call me that again cause my kid's doesn't disrespect me like that she stated [censor] your kids [censor] so I said to her if u say it again I'm have to smack u she said [censor] 4 more times in front of the Boss Bobi the Boss tells me to clock out go home and let Tiana stay on the clock so I stated to her I'll be waiting outside for her for calling me out my name that many times but I didn't mean it just my feelings was hurt that the Boss would stand there and let this happen to me in her face I left once I got off phone with another Manager. The Boss Bobi waited till Wednesday 8/16/2017 just to tell me that the General Manager Mrs. Vickie said fire me for saying that I was going to wait outside but once again I left after calling another Manager crying to her bout what happened, Tiana had called me [censor]es on 8/11/2017 I informed the Boss Bobi about ask her could I please go home & not work with her before anything accumulate like this cause I had a feeling it was going to from the day before when Tiana said [censor] Bobi said I don't have to clock out but I'm going to any way the Manager Mrs. Anita was a witness for Tiana calling me a [censor] twice and [censor] in front of customers on 8/11/2017 which was my day off but since. Helena and the Assistant Manager Heather called off I end up working

You decided to have Jack in the Box yesterday. my husband went through drive through approximately 9:40 p.m. when he got home all of our order was not there. I tried to call initially. I called 66 times and got a busy signal. I did a couple things tried back over 30 x busy signal. I went did more things . when I finally got through it asked me to enter an access code. I don't have an access code needless, to say we never got our whole order. I have all the times and I tried to contact them documented on my cell phone which I will be happy to provide to you. we are very angry customers I believe somebody took the phone off and just let it sit there that's not acceptable

The customer service at the Jack in the Box at 7503 E Slauson Ave Commerce, CA 90040 is atrocious! The employees there are rude! You cant even understand what they say because they don't speak English. The manager at this site is on drugs and has no customer service etiquette. The company should really look into this Jack in the Box its giving Jack a bad name. I called to speak to the manager she is never there and I ask for the Corporate number and no one knew the number they said everything is locked up and manager is not in? The young lady that answered my call said her name is Devon was so rude and I said how can anyone there not know the number to the Corporate office and she hung up on me. The office at Enchanted Foods Inc. Is just as bad. They speak broken English and there is always a voice mail and no one calls you back. I cant believe that Jack in the Boxes has such unprofessional people working at both of these establishments.

on 8/8/17 the morning of at 10:46 am I went in to order two big chicken sandwich that they had a deal on I took the food home which is 2 min away from the restaurant to eat and found that the was cold and the fries were old from sitting to long like if they was made for someone else and set aside once in a blue moon I have problems with food at this location but not like this my wife and I enjoy going to jack in the box time to time but if this what they like to serve then I will take it some where else I work hard for my money and I am not going put it down the drain because people cant do there job right .

I went to jack in the box at 3 am on tuesday july 31st and ordered 2 munchies boxes with large jack splashes and a kids cheese burger kids meal with jack spkash as well as a chocolate overload cake when i got my bags they did not give me a receite i requested for one and she said ok walked off n didnt cpme back so i left... when i got home i relized my sons food look as if it sat for hours and was cold, then i relized they never did give me my cjocolate over load so i called the next day and told a fenale manager and she said shed put my name on the list. I just went to jack and the box and told the male nanager what had happened and he told me there was absolutley nothing he can do cuz my name was not put on the paper... im sorry but that is completly NOT exceptable i paid for a chocolate over load cake i plan to recieve it and inabsolutly will not be stolen from. On behalf of someone elses mistake...

the Mexican employee are using the grill to cook meat brought from the house they have been cooking fajitas, chicken thigh meat and salmon on the grill which carried salmonila virus this is why so many customers have been complaining about being sick after eating food cook on the grill they are grilling hot dogs and buns brought in from their house I have seen all of this with my own eyes and have been hesitating to call the health dept on the manager and the store to have it close down

On this day, 7/6/17, I drive up and order a large sweet. Notice that the price on the outdoor menu is $2.19. When I pull up to pay, I am charged $2.29 for the tea. I am told that they just went up on the price last week, and haven't changed the prices on the out door menu. They said the price was $2.29 and wouldn't make any changes. I told them because this has happened more than once before, I wouldn't make the purchase today. The store is at the corner of commerce and broadway in Ardmore, OK. This store is not taking care of business, and has lost my business.

Last Monday, June the 19th we went to Jack in the Box for breakfast. It was horrible. We took it to go. If we hadn't been meeting people on the road I would have taken it back. MY sandwich was cold. The cheese wouldn't even melt on the egg because it was not hot. The hash browns were Luke warm and greasy. We didn't even eat, it was so bad. I was so disappointed. We will not be going back. I hope someone talks to them because they will have no business left serving food like that. We were at the on on Main street in Manteca, Ca 05336. The food looks so good on the commercials.. Nothing like that! Thank you for letting me rant.
Thank you,
Sally German
444 Amador Cir
Manteca, CA 95336

To whom it may concern:

JIB #3911 Time @ 645 exacted at the DT however they made me come inside to retake my order, 3 females employee where working that morning...

I was just passing by at Brazoria County to get some breakfast, i place my order thru DT for 3 people including me and the order was correct.. When i get to the window i handle 3 breakfast coupons meal the woman stated i could only take 1 coupon, so i explain to her i worked at JIB and yes you can take the coupons we are 3 of us and she said no i could only take 1, she call her manager which I'm not sure if i was dealing with a Teamleader, assistant manager or manager of the store however she was not wearing a hat, hairnet nor a name tag so i had to repeat myself again, and she also said no i could only take one coupon.. She also made me come inside she was not going to re take my order individually it had to be inside the store. while im driving half around i see the store as experience working in JIB no hospitality/ uncleanness and now i worked for Harris County Health Department (HCPHES)from inside out also when i walked in the front counter ceiling was dripping water while i was waiting 10 minutes inside for Marielena to take my order the time was 6:54 thru 6:56 am, remember they had to take it individually to accept my coupons nevertheless as well i had a hard time with money couldn't break a hundred dollar bill which i explain to her you are about to take 3 orders, and its going to break in half of my change so that was another issue they wouldn't accepted and since i have experience working at JIB the food supply was sitting on the hall way between the grill station and fryer station i didn't see the maintenance guy on the floor at all the food is suppose to be stocked right away when the truck unload the supplies and food products, and i now the timing when a truck arrives, 4am or 5am so the food been sitting for almost 2 to 3 hours since i left pass 7ish all this time i was not trying to give no one a hard time, your employees gave me a hard time... i was just passing by to get some breakfast, there services was with smart quotes, body language no smiling at all your staff needs training in hospitality, customer services etc.

HCPHES,
Veronica Garcia
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