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Jabong / Missing item in order

1 India

I had placed ORDER ID # [protected] for two leather jackets, However I have received only one jacket .I immediately called up the care dept and updated the same with them .They asked to send the images of packaging.There was no Invoice or order details mentioned on the package, It just had the AWB #, My name and address and my mobile number .There was no way for me to know if it had one jacket or two jackets and the package was too small to have two leather jackets in it.The care department assured of an resolution in two days and I was given a complaint Id # [protected], However nobody called me in two days and after 5 days they call me and say that this issue has been escalated to higher level and they give me a new Complaint # [protected] and gave me an assurance that someone will get back to me in within 5 days after the investigation. Again nobody turns up for 8 days and I had to email them for an update.Then finally on the tenth day Mr.Natekar from the legal team calls me and says that all the products were delivered and they have the proof from the seller.When I ask them for the proof, he says we cannot share it.I again had to repeat myself all over again and then finally Mr.Natekar says that he will get back again within 48 hours. To be honest Iam not sure how they do their investigation, I had paid 12k for two jackets and I received only one jacket and too of a wrong size.The package never had any invoice or order details .Adding to that the package was too small to have two leather jackets in it.I am a regular online shopper for more than 10 years and I never faced such an issue before.This is first time I am having such an issue and that too with Jabong.I now expect Jabong to complete my order as promised or give me back my refund.The issue has been going on for more than 20 days now and I have lost my patience and faith in Jabong now. I KINDLY REQUEST JABONG TO FULFILL MY ORDER OR GIVE ME THE REFUND FOR THE MISSING JACKET AND RESTORE MY FAITH AGAIN.

Nov 4, 2016

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