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4.3 342 Reviews

eFax Complaints Summary

26 Resolved
53 Unresolved
Our verdict: Engaging with eFax, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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eFax reviews & complaints 87

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A
5:17 pm EST
Resolved
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eFax has left an official reply on this complaint.

eFax Impossible to Cancel

Sent an email to their billing department to cancel. No reply. Due to COVID and my job working OT in an essential health service, I didn't take mind of the sneaky payments they made during peak winter season.
When I disputed my transaction, the bank claimed that I emailed an autoreply and declined my dispute. When I tried to send an email to cancel, they gave a canned reply, and when I replied, the email was undeliverable.
Impossible to cancel unless you destroy your credit card and get a new one.

Desired outcome: New credit card

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N
8:47 am EST

eFax Free trial

Tried a "free trial" but in their fine print that you don't see, if you go over 150 pages, they will charge you $10 even if you go only one page over. And also if a fax page takes more that 60 seconds) they charge you more. Who knows how long a page will take? And further, they never alert you or give you a running total of how many pages you have left. If I had known that the total was almost reached, I would've stopped. They take advantage of people by being ambiguous. Their North American customer service reps are jerks too. Not helpful at all.

Desired outcome: Refund

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R
11:13 am EDT

eFax Fax service scam

I opened an account with this company last month. Without notice it was suspended and they took my money out of my bank account without providing the service I signed up for. I called Customer support who told me that if I wanted to reactivate my account, I would have to provide them a copy of my bank statement along with a copy of my debit card. Reference numbers [protected] and [protected]. This is not an ethical company. Do not use.

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11:09 pm EDT

eFax keeps taking 16 dollars every month

Keeps taking 16 [censored]ing dollars every month this is totally screwing me over please sue this garbage service I never signed up for [censored] just leave my bank account alone please shut this service down they are scamming millions of people they need to be stopped I keep telling them to cancel my subscription but they keep refusing and asking for my credit card detail please sue them!

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R
2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eFax wait time on the phone

Wanting to cancel my subscription and as I'm on the phone for an hour and 30 minutes I google complaints and people are saying you are going to charge the card even after canceling. I'm so upset. I will charge my phone and stay in the phone for 5 hours if I have to. You guys know exactly what you are doing. For the love of money. I am getting annoyed every time the recording says they apologize but I am still on hold.

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5:16 pm EDT

eFax unethical behaviour

June 2019 i decided to give "efax" a try and tried it once decided it was not for me and July 2019 chatted to cancel. During the chat i was offered two more months for free. i said i guess and figured maybe i would try again maybe i would not. i canceled and having the option of using it again was fine because thats what they offered me, not to continue a subscription i just canceled. I never used it or thought about it really until October 14th 2019 i was going over my bank statement and saw they had billed me for October then looked further they also billed me for September i called to ask why and would they please refund me the money i had asked to have the account canceled and as they could see there was no activity. i explained that i canceled the account and that by accepting their offer of two free months i took back my cancellation request. They sent me the chat record and no where did i say okay cancel my request please. i feel like they trick people into staying with them to take money out of there accounts. I am asking for a refund of $16.95 for September and $16.95 for October. Case # [protected]

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6:16 pm EDT
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eFax Efax business

My business (customer number 217797) signed up for a free trial to test the efax business system. We were never able to test it because efax IT personnel were delayed in speaking with our IT personnel in setting up the necessary interface (can provide email documentation of such). The trial period was also delayed as Ms. Woo was not available for a couple of weeks to do the introductory phone call with me. I requested multiple times to both Brittany Woo and Christina Chico to cancel the services (prior to the trial expiration) but these requests were ignored. When they finally did reply back to me (after we were charged for 2 months services that were never used), they said that I did not cancel appropriately. All of this started back in March and I still have not yet reached a resolution. There is a charge in the amount of $1056.57 (dated May 21, 2019) that Ms. Chico instructed "Efax Corporate Billing Inquiries" in an email to credit back on June 4, 2019. I have called Ms. Chico and emailed her numerous times but never get a response (including asking her to call me on my personal cell phone). I would be more than happy to speak with anyone at [protected] regarding my horrible experience. Obviously, all I am asking for is a refund of the $1056.57 that we were erroneously charged for services that we did not use and requested to be cancelled prior to the period that the invoice covers.

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1:00 pm EDT

eFax j2 efax services isa v scam/fraud

This company started charging our credit card on 21st July, 2019, and has so far charged us 26.95 USD + 1.00 USD + 16.95 USD for no cause and without any prior or subsisting relationship whatsoever! This is one of the most brazen scams we have seen for a while. Attempts to get resolution by approaching them directly are just ignored. They start answering the chats and as soon as they realise you are not a fresh, potential, victim they just go mum. Can't the FTC and law enforcement authorities get involved.

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H
3:33 am EDT

eFax billing

Hello I have been getting continuous payments going out from your company since February without my permission I've never even heard of your company. How do I get my money back. I don't understand why I've been charged when I've never signed up to this website nor have any use or knowledge of it. I will contact appropriate people if you're not willing to pay my money back

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11:32 am EDT

eFax unauthorized charges on my account from j2 efax services

On July 21, 2019, my bank statement had a charge from J2EFAX Services, I have no idea who these people are and did not authorize any payments.
I did call 323-817-3205 and spoke to a representative and explained I was very upset about these charges, he gave my an email address (creditdepartment@J2.com) which turned out to be a phoney email. He asked me to send him proof that they charged my bank account.

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12:44 pm EDT

eFax unauthorized credit card charges

Dears, I didn't subscrive the efax service, or better not consciounsly. For sure i've never provided my credit card number. But i'm receiving a charge on my credit every month for around 20$ by j2 efax plus service:
I want to stop this otherwise I will go through legal.

I cannot find anywhere an email to contact you or a way to unsubscribe a service I do not want and I din't required.
This is a fraud, I will go the the authorities

Thanks

Sarah. [protected]@libero. It

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8:27 am EDT

eFax efax

I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained...that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.

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R
9:05 am EDT

eFax free 30 day trial hoax

I signed up for a 30 day trial cancelled week later . they say no cancellation was done I did call a service rep and did cancel.

well I am doing my taxes found out they have been billing me 16.95

for the last 4 years. Dont use them they lie . 813.60 later and for 3 faxes wow.

Check this chances are you are still being charged even though you have cancelled

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Update by Roger Ricker
Apr 06, 2019 9:06 am EDT

this for Efax

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S
4:16 pm EDT

eFax fax service

I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.

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M
7:25 am EST

eFax billing my credit card when unauthorized

I received a call from my credit card company on Jan. 20, 2019, asking about charges on my credit card from J2 Efax Plus Services, I had NOT authorized any of these charges and my credit card was stopped. This morning January 21, 2019, I noticed another charge on my account.

I will be calling the company and my bank and put a STOP on all further charges.

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E
11:12 am EDT

eFax billing

This company is a complete scam. I would happily join a class action lawsuit. wendy.[protected]@j2support.com - I spoke with Wendy today to cancel my account and refund me three charges that showed up on my bank statements. These are charges I never ever authorized. They wouldn't refund my money, all they would do is cancel my account "free of charge". Their customer support team is in India and supervisors don't take calls. There is also no way of getting in charge with finance.

What a joke. Save your money, and if you do get charged - go through your bank. They are helpless.

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10:05 am EDT

eFax efax

You guys have the worst billing department ever. Can't understand what they are saying and I speak spanish so I am use to accents. Problem they get upset, rude and vindictive (place you on hold as a punishment) then have the nerve to talk low when you asked them to repeat the yell. LOL! I was quick to lose my patients and cancelled. Only time I was treated properly was when I subscribed, of course you get treated nicely and an agent who speaks clearly. I had the subscription for a year or more, first time calling the billing department and was lied to the first time and was transferred. Had to 2 more times finally although still rude, got a cancellation while on hold. Once, I got the email I hung up.

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4:12 pm EDT

eFax I would like to cancel my efax service. I do not use this.

My name is Carmen Hightower and you are charging my account ending in 6647, $16.95 on the 3rd of each month for a fax service that I do not use. I live in Florida and I would like to cancel this account. Please contact me at [protected]@yahoo.com for any questions and to let me know when this is cancelled. I am not a company I am an individual.

Thank you

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3:43 am EST

eFax impossible to cancel

Good luck in your attempts to cancel their service. It's impossible to do.
I experienced it and know what I am talking about. Even though I sent them letters, emails and also called them to confirm the cancellation, all of this was absolutely useless. They didn't stop charging my money every month.
So don't even think of dealing with this company, because you will never get rid of them

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3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eFax charged my credit card without authorization

I had initially received services with a company named Online Faxes. They were supposedly bought out by EFAX and sent me bogus emails that they were replacing my service. I never confirmed I wanted to continue with the service and I found a charge taken from my credit card for $99.99. I never authorized this purchase and spent over 2 hours on the phone with the company trying to get my money back. They refuse to reimburse me and state that I needed to opt out when the company was bought out by them. I cancelled my service through them and asked to at least be reimbursed everything but the two weeks interim that I had not noticed I was receiving their services. By the way, I have not never sent an email using their services because I am on medical leave for cancer, not working right now hence not able to readily check my email. Even after informing them of my circumstances, they still refused to reimburse me.

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eFax Customer Reviews Overview

eFax is an online fax service that allows users to send and receive faxes via email, a web interface, or mobile app. Catering to individuals and businesses, eFax provides a digital alternative to traditional fax machines. Users are assigned a fax number that enables them to manage fax communications electronically. The service supports multiple file formats and offers features such as electronic signature, large file sharing, and secure storage. eFax aims to streamline faxing processes by integrating with existing email accounts and offering accessibility from various devices.

eFax In-depth Review

In Summary: eFax offers a comprehensive online fax service that allows users to send and receive faxes via email, the web, or mobile app. With a user-friendly interface and a variety of subscription plans, eFax caters to both individual and business needs. While it provides a range of features and reliable service, pricing can be a bit steep compared to some competitors. Customer support is robust, and security measures are in place to protect sensitive information. The mobile app enhances the convenience of faxing on the go, and while integration with other tools is somewhat limited, user reviews generally reflect satisfaction with the service. However, users should be aware of the cancellation policy to avoid unexpected charges.

Overview of eFax Services: eFax is a cloud-based fax service that allows users to send and receive faxes without a physical fax machine. It operates by assigning a dedicated fax number to each user, which can be used to send and receive faxes through email, the eFax website, or the mobile app.

Ease of Use and Interface: The eFax interface is intuitive and straightforward, making it easy for new users to navigate. The process of sending a fax is as simple as composing an email, and managing received faxes is equally user-friendly.

Subscription Plans and Pricing: eFax offers several subscription plans, including Plus and Pro options, with varying numbers of pages for faxing included each month. Pricing is on the higher end of the spectrum, especially for users who require a high volume of faxing.

Features and Functionality: eFax comes with features such as the ability to send faxes to multiple recipients, electronic signature capabilities, large file sharing, and permanent storage of faxes. These functionalities enhance the overall faxing experience and cater to business needs.

Reliability and Uptime: eFax is known for its reliable service with minimal downtime, ensuring that users can send and receive faxes without significant interruptions.

Customer Support and Resources: The service offers customer support through various channels, including phone, email, and live chat. Additionally, eFax provides a comprehensive knowledge base for self-help resources.

Security and Compliance: eFax employs strong security measures, including SSL encryption for faxes in transit and stored faxes. It is also compliant with regulations such as HIPAA, making it suitable for healthcare professionals.

Mobile App Experience: The eFax mobile app is available for both iOS and Android devices, offering the convenience of faxing on the go. The app is well-designed and maintains the functionality of the web service.

Integration with Other Tools: While eFax integrates with email clients, it has limited integration with other business tools and software, which may be a drawback for some users.

User Reviews and Testimonials: User reviews for eFax are generally positive, with customers appreciating the convenience and features of the service. However, some users have noted the higher cost as a negative factor.

Cancellation Policy and Refunds: Users should be aware that eFax requires notice for cancellation, and it is important to understand the terms to avoid continued billing. Refund policies are not prominently advertised, so users should inquire directly with customer service.

Pros and Cons: Pros of eFax include its ease of use, comprehensive features, and reliable service. Cons include the higher price point and limited integrations with other business tools.

Comparison with Competitors: Compared to competitors, eFax offers a robust set of features but at a higher cost. Competitors may offer more competitive pricing or different features that could be more suitable for specific user needs.

Final Verdict and Recommendations: eFax is a solid choice for users who value reliability and a comprehensive feature set in their online fax service. It is particularly well-suited for businesses that require secure faxing with compliance standards. However, individuals or businesses on a tight budget may want to consider more affordable alternatives. Before committing, potential users should evaluate their faxing needs and compare eFax's offerings with those of other providers.

How to file a complaint about eFax?

Here is a guide on how to file a complaint against eFax on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with eFax in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eFax.
- Mention key areas of concern in your complaint.
- Include any relevant information about transactions with the company.
- Describe the nature of the issue.
- Explain the steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against eFax on ComplaintsBoard.com.

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Contact eFax customer service

Phone numbers

+1 (323) 817-3207 +44 203 147 4872 More phone numbers

Website

www.efax.com

Most discussed eFax complaints

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