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J R Cigars / Substitutions

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I ordered the Toro - Mania, Toro Crapia is more like it... They only sent me one of the four cigar brands advertised. La Gloria of course the cheapest of the four. The other 3 "were no longer available". On the website I read that there might be substitutions, but they were supposed to be of equal value. Instead of sending me the $7 - $8 cigars, they sent me $3-$4 cigars instead. I can see maybe substituting one brand, but 75% of them. I have been a loyal JR customer for years, but I think after this, I’m going to be searching for a new place to do business.

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  • Ci
      Sep 23, 2009

    I feel he is justified with how he feels. No business should make promises and then not keep them. If you say your going to give, or offer something, and if you do not have anymore of what your suppose to offer. Than the business should replace with something else of equal or better value, not a cheaper product. That's where you show your true colors in hiding behind false and not so clear/misleading advertisement!

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