J L Morison Son & Jones Cey Limited — Warranty not honored
I purchased a Accu Check blood glucose monitoring device from Orange Pharmacy 751/c, william gopallawa mawatha, kandy on the 1st of march 2017. since the device is not working, and it was under warranty (the pharmacist filled a warranty coupon too) when I took it to them they refused to accept and asked me to contact the distribution company J L Morrison Son and Jones Cey ltd. I sent them a letter informing the issue and recived two phone calls. one is Mr sujeewa, the manager of the particular division which the Accu check device are marketed. he promised me that he will send a new set of strips to check the device. but since then nothing happened and I have sent a reminder too. but even after several phone calls, still they have not honored their pledge.
I feel totally dissapointed as both the pharmacist and the company duped me.