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J.Jill / Jill Acquisition
J.Jill / Jill Acquisition Customer Service Phone, Email, Contacts

J.Jill / Jill Acquisition
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www.jjill.com
www.jjill.com

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1.5 24 Reviews

J.Jill / Jill Acquisition Complaints Summary

3 Resolved
21 Unresolved
Our verdict: With J.Jill / Jill Acquisition's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J.Jill / Jill Acquisition reviews & complaints 24

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Newest J.Jill / Jill Acquisition reviews & complaints

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6:59 pm EDT
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J.Jill / Jill Acquisition manager karen treated in a very descriminative way

My experience with manager Karen at store # 3049 was just horrible. She describi ated against me because I was a foreigner. I was treated in a very discriminative way. I been a customer of jjill for many years. However a after my experience today I am never going back there. Manager is very racist. Horrible experience

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Matimbo
, US
Oct 01, 2015 8:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered petite medium, dress was very large, immense. Paid $17+ shipping/handling to receive then $7+ to send back. Out $25 have nothing... Do not order clothing from this company.

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3:29 pm EDT
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J.Jill / Jill Acquisition payment options

To Whom It May Concern,
I am a long time customer of jjill, and now am very frustrated. I have attempted to pay my bill today, and found out that to pay my bill directly by phone will cost me a fee of $15!?... Outrageous. If I wanted instead to pay online by credit card, I have to go first through a lengthy process of opening an account and providing information through FIVE security questions, more than any other place requires, and more personal information than I am comfortable providing, so this became a prohibitive payment method as well. Why are they making paying my bill so costly and difficult? Further, for being two weeks late with my payment I am now charged a $25 late fee + "finance charges", which is exorbitant and excessive. I am paying in full by check this time (the only method that won't cost me extra), and the final time. I will never again use the jjill credit card. I feel I've been scammed and taken advantage of by my favorite store, which is very disappointing and unfortunate.

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5:20 pm EST
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J.Jill / Jill Acquisition the customer is never right

I am a J Jill cardholder and have shopped there for years. I went online to order three items. They are currently running a 20% discount for all shoppers and a holidays savings event (for select customers, apparently) that gives, as relevant to this issue, $30 off a purchase of $150 or more. My total online included shipping. From past experience, I knew that if I called my local store with the order, I could avoid the shipping charges. I called the store and the manager took my order. She told me the total after she placed the order. I knew what the total should have been, so I asked why she hadn't given me the $30 off and she said "you didn't tell me about it." She told me the order would have to go through and I would have to go into the store to resolve this. I proceeded to explain to her that the usual custom in ordering anything either on the phone or online is for the customer to know the total before the order is placed. She seemed "shocked" at that notion. If I had been told that it was too difficult for her to input a 6 digit discount code (something I had done online without breaking a sweat) to get the $30 off promotion, I would not have continued with the purchase. I hung up and immediately responded to the flurry of "order confirmation" emails from J Jill that I wanted to cancel the order. Several minutes later, the crack salesperson called me back and said she would cancel the order (apparently waking up to the fact that she was going to lose one of her better customers). I said great and hung up to call customer service myself to make sure she was, in fact, cancelling the order. Customer service said it hadn't been cancelled and tried to defend her. I honestly have no idea whether the order has been cancelled. What I do know, however, is that a J Jill card being cut in two makes a particularly satisfying sound.

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Unhapicustomer
Williamsville, US
Nov 22, 2013 8:10 am EST

Very poor customer service! Customer is laughed at on the phone! And watch your credit cards! They charge, refund, and charge again without the customers knowledge! When you try to speak with Sandy (the supervisor) she's mysteriously away from her desk!
Shop somewhere else!

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Aspen chew
Manassas, US
Aug 23, 2012 7:39 am EDT

Its does let you know on the web and in store when it's final sale. Not too hard

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3:05 pm EDT
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J.Jill / Jill Acquisition bad service

I had my J Jill card for at least 4 years and never missed a payment. Last month, I accidentally forgot to schedule a payment with my online banking to make a payment. Before I received the automated calls regarding an overdue bill on 9/3, I had actually already scheduled a payment with my online banking account to make a payment on 9/2 and estimated it should be there 9/4 or 9/5.

I was not home on 9/3 when the automated service called my house. My husband picked up the phone. All you had to do is verfied it is me and give my zip code and my account balance information is released. I got another automated call today asking me to verfied my zip code and my balance was released. I called to complain that I don't think it is right to share that information so easily. The customer service floor mgr. did not agree and repeatly called my account delinquent because I missed one payment during the last 4 years. CS rep said he can't tell since he can only see six months of payment. And, it goes to collection after missing one month of payment. I have never heard of such poor customer service. I asked to have my account closed. Within less than a second, he said it is closed. I told him can he send me verfication of the account closure. He told me that he can't because my account is in collection. I have to wait until my account status is reinstated? I told him that I want to talk to his supervisor. You can't since he doesn't take calls. He sents me to his supervisor email box. His name is "Happiness". Unbelievable!

Read full review of J.Jill / Jill Acquisition and 11 comments
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Linda Davison Loftin
, US
Jun 29, 2016 6:20 am EDT

I.Jill asked me to review an item of clothing and when I did, they rejected my review. I liked the 2 tops I bought, but my review indicated my shock at the fact that they were charging $15.95 for shipping! I guess one is only permitted to make positive reviews on their site. I will not ever be purchasing from them online again. I buy online regularly from two other we'll known women's retailers; one has an $8.00 flat shipping charge and the other includes free shipping, as long as you are over a certain nominal dollar amount. J.Jill's shipping charges are absurd.

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Joy Windle
, US
May 17, 2016 8:37 pm EDT

Credit card problems have little to do with J.Jill & everything to do with the bank issuing the card.

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TomMc
, US
Apr 04, 2016 10:58 am EDT

I agree. Does anyone else find the shipping fees on J Jill excessive? I just spent over $200.00 for 3 items and they charged me $19.95 as a "standard" shipping fee! I recently ordered an item from one of their stores (it was not available in the size needed on line) and the shipping was only $5.95. I have been a customer for years as my wife loves their clothing and it's my "go to" on line store for a guaranteed positive response when gifted "she likes it".
I have sent an email to customer service asking that an executive who is a stakeholder explain their thoughts on the cost of shipping. Are they trying to gain additional profit from shipping? I compared shipping charges, utilizing their 4-7 day business model; no surprise I could ship for less and still hold the same estimated time frame.

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Diana Blake
, US
Jan 29, 2016 11:13 am EST

I have been a long time online customer of JJill; but I will no longer be.

1) S/H fees are high
2) charge for returns when many online business do not
3) fabrics have been getting cheaper and cheaper not worth the price
4) JJill takes their time crediting a return to credit card account

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skrytie
Yadkinville, US
Mar 17, 2015 6:27 pm EDT

JJill is losing my tall sized business to Eddie Bauer, who has much better customer service! JJill changed their return policy, to limit returns to within 90 days of purchase, which seems like it should be fine, but I was ill and could not get it sent in in time, since I live an hour away from any store and have to lug things to the post office. Also, sometimes something is simply not good! It wears too quickly, or shoes hurt your feet, and cut into your heels. With Eddie Bauer, you can return them, even if you have worn them, but not JJill. With JJill, you are stuck with a 60-80 dollar piece of trash, that has probably been put in clearance for the very same reasons you now want to return it! Also, the "two-day" shipping, is not really two-day, although on the website, it says it is. What they really mean, but do not spell out in their shipping info., is that you will receive it two days after they ship it, regardless of how long they wait, after you placed the order. Please improve your customer service, and shipping speed, or you will no longer be competitive. If Amazon can do free two-day shipping with Amazon prime, why can't you seem to manage it, with you high-priced clothing?

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Ojai Shopper
Ojai, US
Jul 01, 2013 9:12 pm EDT

I signed up for the J Jill card so I could receive the discount. Not a good idea! I just received a bill and I was charged a $25.00 late charge on a balance of $87.47. That's 28.58% of the total bill! I must have tossed the prior bill thinking it was an advertisement. I called to pay the bill over the phone and they are happy to take the payment, but they charge $15.00 for doing so. Thanks, but notthanks. I'll put the check in the mail.

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klaygal
lafayette, US
Apr 18, 2013 4:27 am EDT

j jill uses their shipping and handling as another income source. it's one thing to charge a fair price but to make money on a customer service? watch out it can add 15 to 20 percent to your bill.

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No More Usury
, US
Oct 02, 2010 12:10 pm EDT

I've noticed through the years that online clothing stores seem to choose the nastiest creatures in the world of credit cards (which is really saying something, since they're all nasty and are all committing usury).

My credit has always been in the excellent range, btw. Even so, I've had to cancel credit cards from Eddie Bauer and llbean because of really terrible experiences such as the ones told above by others. I'm now going to close the jjill account.

I've had my other credit cards for 15 years or more, but always end up completely fed up with the BOLD RIP-OFFS of the usury/jewsury of clothing store credit cards. Oh, and we can definitely place any of Amazon's credit cards in the same category.

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yve
west ro, US
Jun 13, 2009 12:03 am EDT

I needed to pay a bill on the date it was due, and realized that I would be charged for a phone fee of 17.00 or be charged for a late fee of 29.00.

The women that I talked with told me that I could pay on line today and that she would watch my account and not charge me for the late fee.

I am in a situation where I can give the account # but cannot give the 3 digit # which is required to register to pay y bill because I do not have a card which is lost and have never got another one because I can still purchase my items because JJill just looks up my account # and my SS#.

Now what do I do. I called customer service and they are not open until Monday. I call technical support and they can't help because I need the 3 digit #. This is quite frustrating and now I will be charged the 29.00 late fee. I would think that my account # would be enough.. When I pay my bill I am not asked for a 3 digit #from my JJcard? I am not even using my jjill card to pay my bill, I am using a master card?

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rosie
, US
Apr 16, 2009 10:52 pm EDT

I believe your card is issued by CITI bank.J.Jill does not issue credit cards.(or at least that was the last I knew) So blame the bank and not J.Jill.

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Contact J.Jill / Jill Acquisition customer service

Phone numbers

+1 (800) 343-5700 +1 (800) 642-9989 More phone numbers

Website

www.jjill.com

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