Menu
J.D. Byrider Customer Service Phone, Email, Contacts

J.D. Byrider
reviews and complaints

www.jdbyrider.com
www.jdbyrider.com

Learn how the rating is calculated

1.9 196 Reviews
Verified
The authenticity of the customer service contact information for J.D. Byrider has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

J.D. Byrider complaints 194

ComplaintsBoard
G
3:34 pm EDT

J.D. Byrider service/coverage

Hi, I'm complaining cause jdbyrider is not being riteful here at all this is a stolen car claim that was not put in. Here this . the car I got financed and it got stolen and whomever stole it trashed it too busted windshield, airbags busted back axle broken and all so said the lady at impound yet jdbyrider didn't take pics, I gave police report, no claim! That's the deal with there full coverage, no claim! The worse part, this is now on my credit that I owe! Hell no! That's a ripoff n I will get that off my credit somehow! They did not do there job! Anyone listening! Didn't don't go there! Just don't!

Read full review of J.D. Byrider
Hide full review
ComplaintsBoard
G
11:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I financed a vehicle from jdbyrider and there were like 4 things wrong that OK in the first month they got fixed although back brakes weren't done, OK. Now the car got stolen oh and yes full coverage and no loaner car. Car got stolen and whomever stole it crashed it to the impact back axle broke, windshield crashed in, airbags piped, and who now what else...

Read full review of J.D. Byrider
ComplaintsBoard
M
12:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Okay, the person who wrote the last review was absolutely correct. I'll admit, I am a novice when it comes down to anything involving an automobile. Since I purchased the vehicle I too have been harassed endlessly. About a week to a week and a half before my payment is due is when the calls and texts start rolling in. And mind you, I have never had a late...

Read full review of J.D. Byrider
ComplaintsBoard
J
4:55 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company lies and make up stuff to not sell to the people they don't want to help. They told me they couldn't verify my reference and job and I call all my references and they said they didn't even call them. They expect you to come up with 12 reference like most people talk to a lot of people that will put there name out there. Very disappointed in the...

Read full review of J.D. Byrider
ComplaintsBoard
L
10:28 am EDT

J.D. Byrider auto loan

I was desperate when I bought a 2004 Buick Le Sabre on 3/20/2014. I had started a job and needed a car to complete my job duties AND be able to commute less than 4.5 hours per day. I had been unemployed prior for nearly 10 years. So I was compelled to agree to their terms. They did not allow me to select the car I wanted (which would have been a four cylinder to save on gas in view of the length of my commute.) Plus I wanted the smallest payment possible so I would be sure to be able to pay all my debts. I asked the salesman & then the manager to show me a smaller car. The manager absolutely refused to put me in a smaller (or less expensive car though I asked him at least twice.) When I had trouble keeping up with the $190 every 2 weeks I called & pleaded to be put into something I could afford to have the manager tell me that they knew what I could afford & that based on my income & expenses I had an extra $200/month! It didn't matter that I had no health insurance and couldn't afford the $300/month premium thanks to JD Byrider's strong arm tactics. Now I've lost my job & I'm 1 year from completing this RIP off contract and still owe $8000 on this car! (When I mentioned to the collection department that it is highway robbery to have paid $18000 for this old car, they told me I was paying for credit repair!) Never again! I tell everyone to stay away from these crooks!

Read full review of J.D. Byrider and 1 comment
Hide full review
1 comment
Add a comment
T
T
tlmurphy
, US
Jul 13, 2016 6:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would love to get together with you. I just purchased a Kia Rio 2011, that first night the engine light went on. Then within 6 weeks the transmission slipped and I couldn't afford to keep a car that I was afraid to drive because I am 100% medically disabled. I turned the car in, was worth about $8, 000 and I was charged $15, 136.29 with finance charges the whole loan would be $27, 666.88 for an $8, 000 car. I understand that my credit is bad due to a job injury, but all I asked for was a safe and reliable car to get me to my doctors appointments. They wouldn't let me out of my contract even though the first payment was not for another 2 weeks. They told me that they wouldn't resell my car, but send it to a wholesale auction and I would have to pay the balance of the loan. I see how they violated so many people with their unethical consumer practices. I know many can't afford a lawyer to protect themselves. But I am educating myself to stop this abuse. I am going to have a lawyer, but want to get all my ducks in a row first. I want to not just fight my case, I want to fight for all of those victims that have been abused and taken advantage of by this company. I just started a facebook page, and if you look up J.D. Byrider, you will see my page right on top of theirs, the first one. It's called J.D. BYRIDER A+ FOR UNETHICAL CONSUMER PRACTICES. I want to gather all the victims and those who are directly affected by the abuse from this company. I can only make a difference by getting at least 300-400 people who have suffered and had their lives turned upside down from this company. Please join me in fighting to change the laws and not allow others who work hard to make it and then have this company destroy the little we have left. There is power in numbers, I can fight for just myself, but there are too many people the could change the way they are being treated.

ComplaintsBoard
R
11:19 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son bought a vehicle from this company. The boy was 19 and really didn't know that much about it and they totally took him for a f****** ride. They took total advantage of a young man, alone and has Asperger (a form of autism) and only worked part time at a nursing home facility. He drove off with a PT Cruiser that have a very high payment and it broke...

Read full review of J.D. Byrider and 2 comments
ComplaintsBoard
R
2:11 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, Bought a car of them in July, for the last 6 months had nothing but problems with these people, car has been in there every other week for a few days. The manager tells me I should not be upset, that they do everything to get it fixed, not really, I tell them what's wrong with it and they totally ignore it, when I asked them if they would drive the car...

Read full review of J.D. Byrider
ComplaintsBoard
R
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J.D. Byrider volkswagen jetta

I purchased a vehicle from jd byrider/cnac the initial deposit was deferred due to my daily transaction limit with my bank being reached, the payment was scheduled to come out the following business day. There was a $500 down payment the reps at the dealership initially swiped my card multiple times which put an authorization hold on $1, 000 for the transaction attempts. My deferred payment was not honored due to the authorization hold which remained for ten (10) days. Upon this decline cnac contacted me i researched it with my bank and learned of the hold. I informed cnac that their first transaction on the day of purchase has restricted funds in my account. The recovered the vehicle, upon them receiving documents showing the hold and how it was initiated they gave the vehicle back. Before the hold was able to be released there was transactions with approximately 10 other merchants and service providers, this caused nsf fees from each merchant and the bank which totaled around $620. I informed cnac of these fees and my intention to settle them immediately and that doing so would result in a partial payment (of $160) for my 10/09/15 payment. I made cnac aware that i would be paying the remainder upon my being paid and the receipt of my new bank card. The issuing of my bank card was delayed by a week due to bank error, once this was fixed and the card was recieced there was an issue with the pin (it was to stay the same however it was changed) bank of america informed me they'd need to issue a new pin. I expressed the fact that this was an inconvience giving my car payment was overdue because of these continued delays, the bank rep offered to call cnac to inform them of the continued issue and to inform them that it was no fault of my own. Once cnac recieved this information the cnac rep suggested that i borrow the funds, i let him know it was not possible since my family felt that cnac should've paid the fees which resulted from its transaction attempt.

Read full review of J.D. Byrider
Hide full review
ComplaintsBoard
J
2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vehicle: 2005 Ford Escape Limited Stock Number: BK3942 Purchased: 10/26/2013 @ 125694 Miles Original Cash Price of Vehicle: $11, 585.00 KBB Trade In Value: $3040.00 - $3823.00 ($8545.00 - $7762.00) (9/24/2015) KBB Used Price Should be: $5986.00 - $8071.00 ($5599.00 -...

Read full review of J.D. Byrider
ComplaintsBoard
T
1:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This place is a complete rip off and their customer service skills are extremely poor. I purchased my vehicle in late November, 2014 and since then I've had nothing but issues with this vehicle. JD Byrider advertises their 3 year 36, 000 mile warranty, but what good is a warranty if they do not service your car? Every time I've spoken with a service team...

Read full review of J.D. Byrider and 1 comment
ComplaintsBoard
R
5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a 2005 nissan altima in February. The paint has been peeling off front bumper and driver side mirror. The cost estimate to repair is $325. They claim they do not paint cars. The body shop said the parts were painted without proper preparation. I would like to see the problem corrected. would by c Iall last evening or I had contacted them by...

Read full review of J.D. Byrider
ComplaintsBoard
K
7:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unfortunately, I fell on hard times and was forced to purchase a vehicle from this company in order to get to work 50 miles away. My salesman was really nice but when I got the first reminder call about my note before it was due I knew I had made a mistake. I recently got a much better job with a different company with different pay dates. I informed the...

Read full review of J.D. Byrider
ComplaintsBoard
C
11:13 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a vehicle with JD Byrider, which I was told was a 4WD by salesperson. The time came to use the 4WD option as we are experiencing adverse weather conditions. I could not figure out how to engage 4WD so I called dealership's service for help. Upon arrival, the mechanic inspected vehicle and determined it was not 4WD.

Read full review of J.D. Byrider and 2 comments
ComplaintsBoard
T
9:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a customer of JD Byrider since 2012. I have had many reps dealing with my account. I ended up getting a change in account reps and I did not like it. I had asked for a specific person and did not get them. The manger picked up the phone and was very very rude, disrespectful, would not listen and very UNPROFESSIONAL! I am currently on the phone...

Read full review of J.D. Byrider
ComplaintsBoard
R
10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

J.D. Byrider Unethical, borderline scam

Stay clear of these thieves. First, the contract is written so you have
the highest possibility of losing your car back to them. Any groups
that has no grace period as a policy knows that they will be
repossessing vehicles regularly. One they get them back, they will
garnish wages, even if they resell the vehicle for more than you owe.

I was told my vehicle had a clean Carfax. I find out that the Pontiac G6
I bought was in a pretty bad accident that was covered up.

The biggest issue was when my wife came down with breast cancer, and I
fell behind on paying due to medical expenses. I voluntarily returned the
car, in better shape than when I purchased it. I took the hit on my
credit, and was now short a vehicle. I will deal with that later - the
health issue was more important.

Now, I get a letter stating that they are garnishing my wages up to $450
a week! My wife's health will now suffer, and we will most likely lose
most everything we have. But JD Byrider, CNAC, Grace Finance Inc, ,
Jeffrey M Schneck of Phoenix (registered agent), Archie H. Wright of
Scottsdale (Secretary), and Robert J Hirst of Gilbert (President and
Director) will get their couple thousand dollars.

In a day where people have trouble making ends meet, the bottom feeders
like these guys should be avoided at all cost. I don't want to see
anyone else go through what I have.

Read full review of J.D. Byrider and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MkStItCh
West Seneca, US
Jul 31, 2014 11:12 am EDT

I am sorry for what you are going threw.
Companies like this pray on people.
The worst part is the contract probably says that you owe all of the interest even if you turn in the car.

Good luck

ComplaintsBoard
G
1:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JD Byrider is a bunch of liars, I got a car from them back in 2002 a Pontiac Sunfire and I Completely paid it off in 2004 or 2005ish the car NEVER hit my credit report, and is making it so much harder now for me to get another car, I only had the car for about another year before it went to crap on me, JD Byrider is bogus. email me back if you want to but...

Read full review of J.D. Byrider
ComplaintsBoard
S
9:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently purchased from JD Byrider. They seemed nice at the dealership but ever since I came home the reps at CNAC have been horrible!!! They treat you like you are 5 years old and are stupid. I was recently late on a payment because the card that was set up for auto debit was deactivated due to a security breach through the bank. I tried to call and make...

Read full review of J.D. Byrider
ComplaintsBoard
M
11:09 am EST

J.D. Byrider total rip off

I hoped to get money from the company jd byriders (cnac-finance). they offered money for old cars. I provided them my car, because I needed to pay for house, and the rep promised to pay money within several days. I already called them and asked for money, but nothing. I hate this. I have no idea how to get money from this dishonest company. I wonder if there are other people, who had the same experience. can you provide any good piece of advice?

Read full review of J.D. Byrider
Hide full review
ComplaintsBoard
A
12:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

J.D. Byrider automobile price deception

I recently purchased my 2nd vehicle from the above, thinking that they weren't going to screw me over and after I hit a deer, boy was I wrong! My Insurance company didn't cover entire amount because the price had been jacked up over $5000 what it was worth! Now I'm a single mother of 2 trying to find out how much is still owed (no one will give me a straight answer, ) so that I can try to find a car dealer that won't take advantage of my situation, I'm just as frustrated with myself, but I can't believe these people can sleep at night knowing what they do to people! I already work an ungodly number of hours, now I have to figure out how to add more with no car!

Read full review of J.D. Byrider
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
6:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Monday September 30, 2013 approximately 2pm I had a missed call from CNAC which is the company who financed my car. I returned the call to see if something was wrong. I found out it was about the car payment. She stated we spoke on Saturday missing the payment by one day. She then said I advised I would be in today September 30th same day I received the...

Read full review of J.D. Byrider

About J.D. Byrider

J.D. Byrider is a leading used car dealership that has been in business for over 30 years. The company has a reputation for providing high-quality vehicles to customers with less than perfect credit. J.D. Byrider has over 150 locations across the United States, making it one of the largest used car dealerships in the country.

One of the things that sets J.D. Byrider apart from other used car dealerships is its commitment to customer satisfaction. The company offers a range of services to help customers find the right vehicle for their needs and budget. This includes a comprehensive inspection process that ensures each vehicle is in top condition before it is sold.

In addition to selling used cars, J.D. Byrider also offers financing options to customers who may have difficulty obtaining traditional financing. The company works with a network of lenders to provide affordable financing options to customers with less than perfect credit. This allows customers to get the vehicle they need without having to worry about high interest rates or other fees.

J.D. Byrider also offers a range of warranties and service plans to help customers protect their investment. These plans cover everything from routine maintenance to major repairs, giving customers peace of mind knowing that their vehicle is protected.

Overall, J.D. Byrider is a trusted and reliable used car dealership that has helped thousands of customers find the vehicle they need. With its commitment to customer satisfaction, affordable financing options, and comprehensive warranties and service plans, J.D. Byrider is a great choice for anyone in the market for a used car.

J.D. Byrider Customer Reviews Overview

J.D. Byrider is a reputable used car dealership that has been in business for over 30 years. Our customers have left numerous positive reviews about their experiences with us, highlighting our exceptional customer service, quality vehicles, and affordable financing options.

Many customers have praised our knowledgeable and friendly staff, who go above and beyond to help them find the right car for their needs and budget. They also appreciate our transparent and straightforward approach to pricing and financing, which makes the car-buying process stress-free and enjoyable.

Our vehicles are thoroughly inspected and reconditioned before being sold, ensuring that our customers get a reliable and safe car that they can trust. We offer a wide selection of makes and models, including popular brands like Ford, Chevrolet, and Toyota.

In addition, we provide flexible financing options that are tailored to each customer's unique situation. Whether you have good credit, bad credit, or no credit, we can help you get behind the wheel of a quality used car that fits your budget.

Overall, J.D. Byrider is a trusted and reputable dealership that has helped thousands of customers find their dream car. If you're in the market for a used car, we encourage you to visit our website or one of our locations to see why so many people choose us for their car-buying needs.

Overview of J.D. Byrider complaint handling

J.D. Byrider reviews first appeared on Complaints Board on Feb 13, 2008. The latest review Lied about insurance was posted on Feb 18, 2024. The latest complaint Product/service I’m complaining about was resolved on Aug 08, 2022. J.D. Byrider has an average consumer rating of 2 stars from 196 reviews. J.D. Byrider has resolved 46 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.2
3462 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. J.D. Byrider contacts

  2. J.D. Byrider phone numbers
    +1 (888) 240-3595
    +1 (888) 240-3595
    Click up if you have successfully reached J.D. Byrider by calling +1 (888) 240-3595 phone number 0 0 users reported that they have successfully reached J.D. Byrider by calling +1 (888) 240-3595 phone number Click up if you have UNsuccessfully reached J.D. Byrider by calling +1 (888) 240-3595 phone number 0 0 users reported that they have UNsuccessfully reached J.D. Byrider by calling +1 (888) 240-3595 phone number
    Customer Service
    +1 (800) 947-4532
    +1 (800) 947-4532
    Click up if you have successfully reached J.D. Byrider by calling +1 (800) 947-4532 phone number 0 0 users reported that they have successfully reached J.D. Byrider by calling +1 (800) 947-4532 phone number Click up if you have UNsuccessfully reached J.D. Byrider by calling +1 (800) 947-4532 phone number 0 0 users reported that they have UNsuccessfully reached J.D. Byrider by calling +1 (800) 947-4532 phone number
    Franchising Opportunities
    +1 (317) 249-3000
    +1 (317) 249-3000
    Click up if you have successfully reached J.D. Byrider by calling +1 (317) 249-3000 phone number 0 0 users reported that they have successfully reached J.D. Byrider by calling +1 (317) 249-3000 phone number Click up if you have UNsuccessfully reached J.D. Byrider by calling +1 (317) 249-3000 phone number 0 0 users reported that they have UNsuccessfully reached J.D. Byrider by calling +1 (317) 249-3000 phone number
    +1 (317) 249-3355
    +1 (317) 249-3355
    Click up if you have successfully reached J.D. Byrider by calling +1 (317) 249-3355 phone number 0 0 users reported that they have successfully reached J.D. Byrider by calling +1 (317) 249-3355 phone number Click up if you have UNsuccessfully reached J.D. Byrider by calling +1 (317) 249-3355 phone number 0 0 users reported that they have UNsuccessfully reached J.D. Byrider by calling +1 (317) 249-3355 phone number
    Byrider Franchising
    More phone numbers
  3. J.D. Byrider emails
  4. J.D. Byrider address
    12802 Hamilton Crossing Blvd, Carmel, North Carolina, 46032, United States
  5. J.D. Byrider social media
J.D. Byrider Category
J.D. Byrider is related to the Car Dealers category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.