J 76 Casual Wear in Metrotown / Defective product
I would like to file a complain of the unsatisfactory service of "J76 Casual Wear in Metrotown". I purchased a top from this store on June 27th, 2008 and the zipper fall off after. I brought back on July 5th to get exchange the one without zipper because of the defective merchandise.
The manager, Ms. Mija Lee, was refused and said that it was "my fault" to break the zipper she can only give me the same one. I told her that because I don't live in Metrotown area and it cost me to come from my house to the store, I just wish to get the one without the zipper defect for the same amount of price I paid. She refused and her customer service was poor by saying that "it is your fault to break it" "what is your problem?"... etc.
Her verbal misrepresentation make me very unsatisfying and unhappy. I told her I will file a complain and her act is not follow by the Canadian Consumer Regulation. (I was documentary at the same time.) She said she does not care of the Canadian Law only her store policy "exchange same item, not others." (In fact, there is a sign display at her store "no refund but exchange" Didn't say must to be the same item.)
I felted that this company's ineffective warranties was making a damage of the consumer market, it is truly a defect of the product, and the manager was not dealing with the customer by providing exchange policy. Not only that, her customer service skill was poor and accusing me to "break the zipper by myself" is not acceptable. I would seek for formal apology from this company and the manager.
Thanks for your kind attention,