IX Web Hosting Warning / Avoid IX Web Hosting at all costs
Almost 4 years ago I purchased my first Buisness Accout with IX.
Soon after, I purchased 3 more, and I was recommending them to my customers. For the first 2 years, I NEVER needed support, I cannot remember ever having an issue.. In 2007 that came to an ABRUPT end.
In June of 2007, one of my sites Photo Galleries was not loading images, so I logged onto “Chat Support” it was a nightmare, the person I was chatting with was very limited with the English languge. I tried to explain that my images were not loading, he replied that the database was “broken” and I would just have to be patient.. When I told him that the database was working just fine, seeing as my page was pulling up pages, such as admin, and customer login, which meant that the database was working, but something else was wrong with the database… Anyway, to keep a long story not quite as long, after about 24 hours I recieved a message from IX saying that the server corrupted, and the backup of the server was also corrupted, and my site was gone forever.. Yesssss I did have a backup, but it was 2 weeks old, and minus about 5000 photo’s.
I requested a compensation for the site that was lost, I had spent about 15 long weeks working on the site, I had at the time 22 clients selling photo’s and graphics, within 2 days I was listed as an error page on google, and not to mention I was stressed to the max… IX were were extremly kind to me, and offered me 2 weeks of free hosting.. how generous.
After this, things went drasticly wrong with IX, more downtime than uptime, when the sites were up, everything was so slow, it was like sucking chunky peanut butter through a straw. IX was sinking, and it was sinking fast.
In May I recieved an Email accusing me of Phishing, and 3 accounts would be terminated if I did not remove the files.. But they did not tell me where the files were!!.. and when I called Sergy Inospeakyenglish he was very rude and started telling me that my web folders were not secure, when I explained they were, and the one folder that needed 777 was protected by a .htaccess, he would not have it, The whole blame was put on ONE 777 folder.
Then something happened, one day I googled one of my sites, and got an Error Message about a php module, I copied the Error message and googled it.. and I noticed that EVERY site on google had the same error message contained /****/*****/ hsphere/**** etc Now I know this is likely to be IX web hosting because of the control panel.. so I then BetterWhois a whole list of sites, and each and every one of them was hosted at IX web. This was beyond coincedence. When I phoned IX and told them that I had strong suspicions that they had a server vunerabilty, I was bluntly told that, that was not possible, and it was my fault, and yet again a 777 folder, this happened again 10 days later, again I got blamed.. Then another 10 days later, another buisness account got injected, but this account had 8 purely 100% html sites, NO folders, no scripts just pure html, and EVERY file was injected.. When I called, I was told it was my fault, and I should check my permissions, when I said I did not have any folders, I was told I had uploaded a Trojan, when I said I had not touched any of the accounts for 13 months, I was told my Ftp password was too easy.. when I said it was the maximum 12 letters and numbers, I was accused of giving it to someone.. I was furious.. I was 100 % certain that the problem was on their end, and I was going to prove it.
I started gathering information, and insisting to talk to a manager, the only way I got to speak to a manager was to say that I had information about a big security issue on their servers.
The first manager I spoke to was Kenny, he was very friendly, and straight away told me that IX had an issue on their servers, which was an outdated Php module. … FINALLY someone admitted it was their fault.
During July, August September and October, all my sites were fetting injected every 10 days, every day I would be calling and asking for backups, and everytime I spoke to support they would blame me, as soon as I mentioned that I had spoken to a manager and he addmitted IX had an issue, they would change their story to ” They are working on it”
EVERYONE at IX knew and know what is going on, they ALL know that the issue is on their end, and they all continue to blame customers. Everyday I hoped that things would just get sorted, I had friends and customers that I had recommended to IX start blaming me for what was happening, support was telling them that their folder permissions were the problem, or that they had uploaded a troyan, etc etc.
After 4 years I could not take it any longer, and started to move my sites to another host.. then when I ask for my money back due to the amount of very high downtime, I recieved a letter from “Amanda” saying that and I quote.
This is a problem that has been globally effecting multiple servers throughout the world. As far as compensation, I am very sorry but we will be unable to grant you any credit for this issue. If it was something that we had direct influence over, I would be happy to award you credit…unfortunately, we have no control over this situation.
So, they admit they have a problem on their server that is causing extreme damage to so far almost 80, 000 customer sites, but because they don’t have direct influence over the matter, we can forget a refund that was and still is promised on their web site.
Even if IX web had credited me $150 to pay for my new web hosting, it would have been a kind gesture, instead they chose to kick me when I was down.
Now, for the rest of my life, I will do everything possible to…. Well, let’s just say “Warn Others” ;-]
more info: www.http://ixwebhostwarning.wordpress.com/