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IX Web Hosting / Promised 99.9% website hosting uptime, but cannot even provide

1 1774 Dividend DriveColumbus, OH, United States
Contact information:
Phone: 1-800-385-0450

This company offers very competitive priced hosting plans and does lot of promotions and publicity. They promise the BEST HOSTING SERVICES ON THIS EARTH. 99.9% uptime is promised for all their hosting plans which is about 7 hours downtime in a year.

But our experience with them has been very disappointing. In the last 6 months since we are hosting our website www.halloweencostumesale.com with them, our website has been down collectively for more than 40 hours at different times which is more than 10 times the downtime guaranteed by them.

As long as your website is working their servers are good. But whenever there is any breakdown or any issue or problem to be resolved, it takes more than 12 - 20 hours for their system admins to respond. They have 24/7 live chat support. BUT THEY are good for nothing. They have been only trained to talk sweetly and pass time, but they cannot help you in any way. Neither are they authorized to escalate your problem or do anything to get your website working. THEIR CUSTOMER SUPPORT/SERVICE DEPARTMENT IS HORRIBLE TO SAY THE LEAST.

UNLESS YOUR WEBSITE DOES NOT HAVE TOO MANY VISITORS AND IT DOES NOT MAKE A DIFFERENCE TO YOUR BUSINESS IF YOUR WEBSITE IS DOWN FOR MORE THAN 24 HOURS, DON'T THINK OF HOSTING YOUR WEBSITE WITH THEM.

IX Web Hosting

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