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Mixed Experiences - Approach with Caution
As someone deeply passionate about gaming, I understand the joy games bring to our lives. However, after delving into various reviews about iWin, it's evident that the experiences are quite polarized. While some users appreciate the wide selection of games available for download, others have faced challenges with billing discrepancies and poor customer service. It's disheartening to see loyal customers feeling let down by a platform they once enjoyed. If you decide to explore iWin, I recommend proceeding with caution and being mindful of potential issues that others have encountered. Remember, your gaming experience should be seamless and enjoyable, so choose wisely.
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Pros
- Diverse game library
- Regular new releases
- Free-to-play options
- User-friendly interface
- Rewarding loyalty program
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Cons
- Limited Game Variety
- Outdated User Interface
- Fewer New Releases
- Competition from Larger Platforms
iWin.com complaints 3
dangerous game site
For anyone who loves to play games on the internet I want to warn you of one place to stay far far away from. The place is called iWin. I had played on there site for about 6 monthes when my computer crashed. I had DSL and I had antivirus ware on my computer. When I contacted iWin I was told that it was my antivirus that had made my computer crash and that...
Read full review of iWin.com and 8 commentsScam
On 2/28/09 I signed up for iwin games at their site (www.iwin.com). I chose the $6.99 package using my credit card, however the icoins were never applied to my account. The site was frozen. I tried again on 3/1/09 using the paypal option. I was charged again for $6.99 on my card, but the site was again frozen.
I completed 2 tickets per their instructions on the website, one for each date that I tried using their site. (Which was very confusing).
After many back and forth comments on those tickets, they admitted the errors within their site on a couple of occasions now and promised that my credit card would be credited by last week. Well, it's been a week now since they posted that and there is still not a credit to my credit card. Originally, they said that everything was okay and to go in and activate my account, with a 3rd charge to my card, and then my icoins would be available. Obviously, I did not do so, but it goes to show how 'shady' these individuals are and I'm sure some people would actually do that.
Thankfully, the one charge was through paypal, which they will get for me eventually. I had to go through their resolution process first.
I would not suggest doing business with this site at all. The other individual that posted regarding them keeping your credit card information is telling the truth. They do hang on to your card information even if you try to delete it. Thankfully, mine never had the reoccuring charge. I have blocked any future charges from them with my credit card company should they try.
The complaint has been investigated and resolved to the customer’s satisfaction.
This website took money from my account. I had put the membership on a pause for period of time and took out from my checking account causing it to go into negative balance. They should be at fault because I didn't authorize this amount to be taken from my account. Thank you
I purposed an Iwin (jewel quest 3), game for the second time, and It has not yet allowed me to play the whole game out. I only have 13% of the jewels on the board, and I am really tired of wasting my money. How do you play the whole game and board out?
Hello
While the details provided here do not allow me to retrieve any records pertaining to this particular complaint, I would like to assure anyone considering doing business with iWin.com that we take such postings seriously and try to work towards successful resolution whenever possible. We can and do remove any user's personal information (with proper documentation provided) upon their request. We are not above making mistakes but do own up to them and try to improve our site, our products offered, and our service level as a reputable organization (with a high Better Business Bureau ranking assessment). If the above poster has any outstanding concerns we would like to address them. http://support.iwin.com
Online scam
I went to find free games online, I stumbled upon iwin.com and searched their catalog of free games. I downloaded a game and thanks to AVG (my virus protector), I was alarmed to find that the 'free' trial game I had downloaded also came equipped with a Trojan virus. I got rid of the game immediately, luckily it was caught before installation. I don't plan on going back to that site again, and would advise those who do, 'proceed with caution'.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks to all who posted their complaints about IWin games. I had been fighting with IWin about losing the ability to play a game I purchased in 2006 for $29.95. IWin reinstated my game a few years ago after my pc crashed and I had to get it fixed. Now I realize maybe because the IWin game was on my pc, that's why my pc broke. Now I have been unable to play the game I purchased again and IWin would only reinstate the game I purchased for $29.95 on a one time installation. I'm glad I declined to get the one time installation, even after I purchased the game. I figure if my pc broke or I bought a new pc, I would have the same problem anyway and lose the game for good. But now that I've learned more about this company, I don't feel the need to reinstall the game. I may be out of 29.95 but would have to pay a heck of a lot more if my pc broke down with a virus. Thanks again.
I understand there is a problem with Bejewelled Blitz as it is currently under maintennance but on Tuesday it was so screwed up that when I played it I lost points, the time went faster than it was supposed to and my score which was supposed to change to a higher one stayed the same even after I used the eagle which I used coins for I cannot move ahead now!
My apologies! Somehow, my comment above (that is obviously meant for another complaint) posted on this thread. :)
Hi,
We're very sorry that you are disappointed with Bejeweled Blitz PC. Please visit http://support.popcap.com/where-is-bejeweled-blitz-pc for more information and click CONTACT US to send us an email so we can assist you.
Kind Regards,
PopCap Games
I also have been getting duped with Iwin, first my Opals wouldn't update, contacted support, did what they suggested, got into a bigger mess, then the games quit loading online, then I uninstalled their games manager, via their instructions, re-installed, next thing I know I had a very blue frozen screen. My Antivirus program, isn't as quick to respond. I can't find one that will detect AND remove for free. I tried Iwin about 5 months ago, had some of the similar problems, even got two trojans as a reward, Conficker, and Downloader, and also some worm, called Lovasan. ( not sure about the spelling sorry) It just seems these games sites and others too, could be better monitored by these antivirus and antispyware programs, and that we wouldn't have to pay an an"arm & leg to use.
I'm now using Lifetime/Roiworld, Shockwave, Bigfish, Popcap, and a few others, no more Iwin, because ILOST!
Thank You Raelin4711
Is iWin.com legit?
iWin.com earns 100% level of Trustworthiness
Perfect Trust Endorsement: iWin.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
iWin.com resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
iWin.com has claimed the domain name for iwin.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Iwin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Iwin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up iWin.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Iwin.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from iWin.com.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to iWin.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About iWin.com
iWin.com Customer Reviews Overview
Here is a guide on how to file a complaint against iWin.com on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title:
- Summarize the main issue with iWin.com concisely in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about key areas of concern when dealing with iWin.com.
- Include relevant information about transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the problem.
5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution sought.
7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against iWin.com on ComplaintsBoard.com.
Overview of iWin.com complaint handling
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iWin.com contacts
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iWin.com phone numbers+1 (310) 264-4342+1 (310) 264-4342Click up if you have successfully reached iWin.com by calling +1 (310) 264-4342 phone number 0 0 users reported that they have successfully reached iWin.com by calling +1 (310) 264-4342 phone number Click up if you have UNsuccessfully reached iWin.com by calling +1 (310) 264-4342 phone number 0 0 users reported that they have UNsuccessfully reached iWin.com by calling +1 (310) 264-4342 phone number
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iWin.com emailssupport@iwin.com99%Confidence score: 99%Supportdevelopers@iwin.com86%Confidence score: 86%pr@iwin.com85%Confidence score: 85%Communication
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iWin.com social media
Recent comments about iWin.com company
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