Ivory White / Did Not Order! Unauthorized Charges! Customer Service Is A JOKE! SCAM!
Did Not Order! Unauthorized Charges! Customer Service Is A JOKE! SCAM! THIEVES!
I was looking through free offers on "Cool Savings", coolsavings.com, and saw many offers, I signed up for one offer - not Ivory White! A totally different offer and company, gave them my complete info, including credit card. Ivory White shows up on my statement with charges of $3.44 and $1.43. I called them immediately and asked who, what, why, etc. I was told this: the charges were packing and handling fees for their free trial offer. I told them I never ordered this product! They replied that they would cancel my account, however, I would have to wait to receive the package and then ship it back, before I could receive a refund. I could not not believe my ears! I never ORDERED THIS PRODUCT!
When I did receive a box, with no information IDENTIFYING IT as Ivory White, I marked it "Refused and Return."
Now, I have discovered a charge of $78.41 on my credit card which I have not authorized.
Ivory White 'customer service' replies that is the charge for balance of the free trial offer. WHAT?
I asked that 'person' what their return address was and was told Bolder, CO.
NOW, that rings a bell! I told her that I had returned the box unopened, marked, "Refused and Return". This 'person' states that they haven't received the package and I will not receive ANY REFUND AT ALL UNTIL THEY RECEIVE THE RETURN! WHICH WAS SENT BACK WEEKS AGO.
I DID NOT ORDER THIS PRODUCT TO BEGIN WITH.
I RETURNED A BOX, NOT MARKED IN ANY WAY AS "IVORY WHITE."
AND THEY HAVE STOLEN, YES, STOLEN UNAUTHORIZED FUNDS FROM ME!
THEY SURE HAVE GOT THIS RIP-OFF/SCAM/ THEFT DOWN TO A WELL OILED DIRTY GAME!
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