[Resolved] Ivory Ella — horrible!
I had a terrible experience with ivory ella and I would not recommend them to anyone. Save your money and time and shop elsewhere. I bought a t-shirt from their store for $35 (quite expensive for a t-shirt) and that was a birthday present for my sister.
I paid for my order and received a confirmation message + tracking number. Several days later I got another message saying my order was shipped. One week passed and I decided to track my order and see where it was. I was shocked when I saw that it was still in their warehouse. I contacted ivory ella and they said that they had some difficulties with the delivery service and asked me not to worry. After about two weeks of waiting my shirt didn't leave the store so I asked for a refund, but they refused and claimed that my order was shipped. Nothing ever arrived and they continue to play games with me, they say no every time I ask for my money back. This company is nothing but scam, do not buy from them!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Ivory Ella Customer Care's Response, Jul 02, 2018
Our policy is if the item has no tracking after 72 hours of being shipped we either reship the order or refund it. What is your order number and email address? I would be happy to look into this order for you.
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