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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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J
3:28 pm EDT
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ITV love island

I have been watching Love Island for the previous 3 series which was additive but this season (season 4) has been boring... alot has changed and been cut. The islanders don't seem able to act there age and have fun. If you look at the previous years there has been alot more characters and bonds between all islanders.
I won't be watching again along with alot of my other friends have said the same!

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4:45 pm EDT

ITV love island 2018 show 36

I wish to raise grave concerns over what appears to be emotional abuse for a black contestant on the Love island Show 2018, and rumours of racial abuse from one female contestant towards Samaira.
I found today's epsiode deeply unsettling and very tramatic for Samaira, and I am really concerned about her well being within that show environment.
Somebody needs to intervne, they have already had a previous contestant take her own life this year.
Please please do not let this damage another young person's life ! This is not enetertainment watching a young person have a break down on tv, it was very unsettling to watch.
I am genuinely concerned for this young woman's well being.

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Val Super G
, GB
Jul 12, 2018 11:04 am EDT

I agree also wit Yentals views, I have been watching Love Island, not that I dont have a life, but i do look at it to see how representative the show will be and how they address racial and diverse issies. in this case it appears that the program makers are very insensititive to Samira's emotional and psychological needs, yet they are trying hard to meet the news of Alex the Dr. how low can you get, a human being is a human being, does the program have not black representatives or can they not see also how rejected Samira is being treated. I am shocked and there is certain 'unconscious bisa' happening right infront of our eyes, yet noting being said on the other programmes, yet they all feel for Alex. how unfair, if this was the other way round and Samira was the only Caucasion girl in the show and this was happening there would be an outcry...get it together ITV, , , , surely you cna see what happening. ... Val

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S
6:21 am EDT

ITV itv news

Headline news on 7th of July, "The Nation will be at a standstill this afternoon as England play Sweden". Sorry, most people in Scotland are mourning the murder of a 6 year old child and couldn't care less about a game of football. Absolutely disgraceful and bias reporting, there is more than one country in this "nation" and if football qualifies as headline news then no wonder we are in the mess we are in at the moment.

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11:01 am EDT

ITV fifa world cup commentary

I am reporting about comments made by Gary Neville during the coverage of the Uruguay vs. France football game. I thought there was a campaign about not hiding your feelings, yet Gary Neville was mocking the Uruguayan player Jose Maria Giminez, who was clearly emotional as his team were being knocked out of the world cup. I thought the comments were disgraceful coming from a fellow Sportsman, who should know how important this is to people.

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6:53 am EDT
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ITV world cup coverage during an england game

The World Cup coverage has generally been okay, however whenever there's an England game the levels of biased commentary, especially against Colombia was sickening. You as an organisation are required to give a natural perspective of the game - there was no such thing last night. It was like hearing two English lager-loats shouting at the TV, than two 'well respected' TV pundits / commentators. Yes, England got roughed up by Colombia, and we were duly told during the game but whenever England did anything wrong - and they certainly did (2 blatant dives in the box, 1 kick to an opponents head and a head-to-head incident) there was either 'radio silence' or "oh that was naughty" or "well, they do that to us".

If you can't find an English commentator and pundit for the England games that can do a professional job then get someone natural in to do so.

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8:03 pm EDT
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ITV world cup coverage

The commentary of the World Cup Second Round tonight (3 July) match between England and Colombia, was, to be bluntly direct, disgraceful and unacceptably England-biased. Yes the studio team/commentary team are largely English but these people are not there as fans, they are there to do a job, a fair, unbiased reporting job.
Pre-match all that was talked about was the next game, (a potential quarter-final), actual little mention of the upcoming second round match at hand, some would view that as dismissing the current opponents (Colombia) entirely, some would view that as 'oh never mind this game, this is won' mentality, disgraceful from presumed professional presenters/commentators to be very clear, and quite honestly it would smack of, to many, of unbridled arrogance. For that is what it is.
In half time of extra time the commentators were pretty much raving 'something needs to be done' 'we need to do something'
We ?
There was a lot of 'We' in the game, and I would think that if ITV broadcasts in not only the UK, what must other countries think, listening to such biased fantalk, because its certainly anything but neutral commentary. That is what they are paid for, neutral commentary. Not talking about plotting Englands route through a competition like no other team matters.
I would hope ITV aims to be a fair and unbiased broadcaster and that you understand genuine sports commentary does not start and end with one nations interests or chances. If your sports staff are paid to be fans and talk about their own country as if they're down the pub then fair enough. It is not, however, I believe, fitting for a major tv broadcasting channel, be it BBC, Sky or ITV and is no good reflection on you either.
Perhaps you should look at how much analysis/chat was actually spent on the featured match before kickoff, and listen to some of the extra-time commentary and consider how appropriate it is.
It is the World Cup, not the England Show, if 'pundits' cannot rein that then let them go and bring professional analysts and correspondents.

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7:41 am EDT

ITV glenn hoddle

I have been a spurs fan all 60 years of my life glenn Hoddle fantastic footballer mediocre manager & the worse commentator with his boring drool & verbal replay of what I have just watched you must of got him on the cheap from bt sport there are much better commentators out there if you have him under contract & cannot get shot of him can I suggest a Glenn Hoddle mute button he is spoiling my world cup

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11:11 am EDT
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ITV ladies day at ascot

LADIES DAY.
I am not a racing fan but I do like to watch Ascot for the fashion exceptionally on Ladies Day. I do not want to see Charlotte and Mark all the time, I like a percentage of people would like to see the general pubic fashion, and as for going on the ship instead of showing the public I think is a time that could be spent showing the people that are attending Ascot.
Hope to hear from you soon,
A very disappointed viewer..

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4:48 am EDT
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ITV love island

I am fed up with the lack of colour in the house all the girls are white all the guys are white there are no asian black or chinese at all throwing one black girl and two guys in does not count the majority of your cast is white it is a shame because the show has so much poetenial but at this rate the amount of people that are starting to not watch the show as they do not support the directors and the direction the show is going in you should call it #White island, and please do not go throwing aload of mixed race people in there thinking yeah there we go we need diversity its 2018!.

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4:17 pm EDT

ITV world cup coverage

Why of why do you have Roy Keane. He offers nothing mumbles comments in as broad Irish accent as possible so he is not understood. No eye contact with fellow guests. He was even more disinterested in effort than Nigeria. If you persevere with Roy Keane please can you provide feedback to him to improve speech with effort that he can be understood and appear that he wants to work as part of the team.
Regards
Julian Eddy

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Dave E Wright
, US
Jun 20, 2018 12:57 pm EDT
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How can any young footballers respect and look up to someone like Roy Keen when he comes out with ( I SHOULD HAVE RIPPED HIS HEAD OFF )He should be taken off the panel and replaced with someone who is a Role Model not a has been footballer.

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R
11:47 am EDT
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ITV programme subtitles

why are you using American language, it really deters me from watching your programmes.
When it is a British programme, with English being spoken, there is absolutely no valid reason to turn it American for those who are unable to hear the spoken work; and are dependent on the sub-titles to convey the correct feel/atmosphere of whatever you broadcast.
RSVP
[protected]@rhuthwaite.eu

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5:11 pm EDT

ITV itv local news tonight at 10:30pm

Why was news reader Sharon Thomas (I think that was her name) sitting with a fake cigarette thing in her hand ? Not professional at all.

She was sitting with it in her hand that shouldn't be allowed sends out wrong message to everybody.

Why would you let her sit there with it visible or even be allowed to use whilst live on air although usefvwhen out of focus beyond believe really.

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2:35 pm EDT

ITV britain's got talent

It's in the title BRITAIN'S GOT TALENT so why are you allowing people from other countries to perform?
Only people who currently reside in Britain and who have done so for a year should be allowed to enter.
The prize is to perform in front of the Royal Family so surely this should be people from her sovereign country and not those from China, Russia, Japan etc who are only interested in the prize money?
Aleisha is racist. People of colour are guaranteed a pass with Aleisha as a judge. They should be judged on their TALENT, not the colour of their skin.

Rgds James Warrior

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2:41 pm EDT

ITV inappropriate innuendo

David Walliams on Britain's Got Talent tonight 30/5/2018. What does he have to do to get voted off, I wish I had a red buzzer! A remark he made after the Japanese naked man was to near the knuckle for a family show. In fact a lot of the show needs to be looked at, I know there's an off button but I do like to see the variety. Simon has just said 'bloody' again. Come on what happened to the water shed!
Mrs L.M.Biles.

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4:59 pm EDT
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ITV drama - innocent

I have just watched this excellent drama but was disappointed and upset that the name of Jesus was used as a blasphemy on no less than three occasions. This was totally unnecessary and as a Christian I found it offensive. I am sure I speak for many other Christians who will have felt the same as me. We are a Christian country and I think this issue needs to be addressed before things get out of hand and we are hearing actors blaspheming as a matter of course.

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10:11 am EDT

ITV itv international news

Yesterday a Sichuan Airline Airbus A319 flying from Chongqing to Lhasa made an emergency landing when the cockpit window cracked and blew out nearly taking the co-pilot with it, he was only saved by the seatbelt.

This has been reported all over the worlds press EVEN on the trending feed of FACEBOOK yet the UK news and papers have NO mention of this MAJOR story.

Unless its UK politics, Brexit, national leaders visiting each, court action regarding baby care other or countries bombing each other for nothing more than cultural or religious reasons the UK media IS NOT interested.

http://bit.ly/2wHJpKXsted.

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4:38 pm EDT
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ITV the audible quality of some itv programmes

I attempted to view the 1st episode of Innocent broadcast at 9.0 pm 14/05/2018. I was unable to hear some of the dialog due to excessive back ground music at various places and on other occasions the dialog was distorted by excessive treble settings. On other occasions the dialog was inaudible because the microphone failed to pick up the actors words which were spoken softly.
These problems are not universally problematic, for example adverts are NEVER affected this way!
Most of the so called Soaps are rarely affected. These recording problems usually affect only drama productions.
I am an amateur video producer and am fully aware of associated technical problems, my equipment is very basic, I use Apple Final Cut pro X editing, it frustrates me to have to listen to such poor quality sound recordings when i know what they should sound like.

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4:00 pm EDT
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ITV jeremy clarkson's appalling comments on ortolan eating

I am also disgusted by the comments made by Clarkson about the appallingly cruel and barbaric practice of catching, drowning, grilling and eating wild birds. When conservation organisations are working so hard to stop this type of killing of wild birds as they are in serious decline, his comments promoting it as being a delicacy is totally unacceptable. I have written separately to ITV complaining and asking them to take him to task and I have also written to the RSPB to bring it up with ITV.
This man should not be allowed to present any kind of popular TV programme.

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3:26 pm EDT
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ITV jeremy clarkson

Aside from finding comments Jeremy Clarkson made very rude, I found the comment about the " bunting" bird extremely offensive! Telling us you keep a bird in a box for months on end and then drown it in Cognac ready to cook and eat is appalling on a family show. Calling contestants " silly", was also bang out of order? Replace him with someone far better and a lot less rude!

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1:51 pm EDT

ITV who wants to be a millionaire

Why is Jeremy ckarkson the new presenter of who wants to be a millionaire its a joke after what he has done I want u to reconsider on getting a different presenter to go the show of thousands off people will come to the ITV and protest I think he should be band from TV after asolting someone I'm Thomas Brookman my phone number is [protected] I want a reply and I'm from Pontypridd in wales

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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