Menu
ITV Customer Service Phone, Email, Contacts

ITV
reviews & complaints

www.itv.com
www.itv.com

Learn how the rating is calculated

1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ITV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ITV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ITV reviews & complaints 476

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest ITV reviews & complaints

ComplaintsBoard
K
3:03 am EDT

ITV racist

I would like to make a racist complaint concerning the programme coronation street. Mondays episode contained the word Sassanack which means english ### in scotland, this came from the charactor Tony who is scottish and was on his stag day. What gives the programme the right to issue this language. i intend to take yhis matter futher if no appology is recieved

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
M
M
ms.you
Vancouver, CA
Jul 05, 2009 6:47 pm EDT

You are complaing that a scottish guy used a slang swear on a tv show, yet there is nudity and violence on shows...r u serious? Swears are used all the time!

ComplaintsBoard
B
11:22 am EDT

ITV subtitles on itv3+1- sky

We always use TV subtitles 888 to watch and hear TV as we are hard of hearing.

I have been watching ITV3 and ITV3+1 recently . ITV3 subtitles are very good whereas the same program
on +1 suffers from delayed text. missing lines of text and even completely missing text for acouple of minutes. I particularly checked 3 versus 3+1 on Mon 6th Oct 2008 when I watched Midsommer mapping on both channels one after the other. The above faults manifested themselves frequently.
I was watching on Sky Freesat.
I had some difficulty in finding a complaints procedure - I trust this e-mail reaches the right quarter and would appreciate an acknowledgment if it does.
Also if there is a more direct communication method I would be pleased i you would let me know.
Incidentally I live near Bristol BS20 7JA

Read full review of ITV
Hide full review
ComplaintsBoard
A
2:13 pm EDT

ITV programme timings

I am really annoyed that I have missed the last episode of Doc Martin due to an apparent rescheduling of the programme from the time advertised in Radio Times. The programme, scheduled for 9 p.m. was shown at 8 p.m. and replaced at 9p.m. by Trinny and Susannah. In my opinion any replacement programme, i.e. Trinny and Susannah, should be shown at the time of the programme it replaces (in this case 8 p.m.) and series with a regular time slot should be shown at the scheduled time. I look forward to Doc Martin as I am sure many people do, and tonight switched on at the regular time only to find I had missed the programme, the last in the series. This was extremely annoying. If changes to the timing of a programme are necessary would it not be better to show the programme later rather than earlier to ensure that people looking forward to it still have a chance to see it and are therefore not disappointed. I think this is highly irresponsible of ITV.

Read full review of ITV and 2 comments
Hide full review
2 comments
Add a comment
K
K
kieran kinghorn
,
Sep 07, 2008 6:43 am EDT

i am sick of the itv f1 commentators instead of the formula 1 grand prix it should be called the lewis hammilton grand prix because thats all they go on about lewis hammilton it isnt just him there are other drivers racing aswell i am very disapointed with itv and i carnt wait till formula1 goes to BBC

P
P
Pye
,
Aug 13, 2008 1:57 pm EDT

I am currently unable to receive ITV and had planned to have it taped by a family member. They were horrified to find they had missed it as it was scheduled for 9pm in all the listings. Does anyone know if this will be shown again? I am furious about missing it as it's one of the rare decent programmes on TV these days and only having access to the terrestrial Irish channels I've not much to lookn forward to.

I'd like to know exactly why it was rescheduled in any case, I really can't see any good reason for this.

ComplaintsBoard
T
5:33 pm EDT

ITV non delivery

I ordered books and audio book cd over the phone from an infomercial for Dean Graziozo's Real Estate program and accidentally ordered one too many books. The call alone took forever because of all of the adds to try to get you to order all kinds of monthly billed items which I did not want. I tried to call back to cancel one of the books but had to leave a message and they guaranteed that I would get service within 24 hrs. It took over 5 days and by then they said that the shipment had gone out and would have to return one when I got it. I should have received it in 5 days becase I asked for express shipping and did not get it for 14 days and it did not contain the audio book cds that I ordered. Now I cannot get through to talk with anyone about it and am stuck with the charges already on my bill for the book I do not want and the audio book that I did not get!
DO NOT ORDER FROM THESE PEOPLE or GET READY TO GO TO COURT!

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
M
M
Marcel P
,
Dec 01, 2008 3:00 pm EST

It's a big scam it happend the same to me i was way overcharged one time 231.90$, people should stay away from placing orders to answering machines and waiting hours on the phone just to cancel an order, so far no refund.

ComplaintsBoard
L
6:46 am EDT

ITV Talking rubbish

Good afternoon,

I just wanted to let you know how unhappy some of the comments made today on your show about infertility made me. After trying for a baby for over seven years it is so sad that people can just say things without realising the affect on people. Saying such nasty things like 'People who want to start having a family shouldn't leave it late and should leave work and concentrate on having one'.

Me and my husband work hard don't claim any benefits and like a lot of people work hard for what we have. We would love nothing more than to stop work and have I.V.F for the family that we want so bad... after watching our friends over and over again have children. As this is not a free treatment we would have to pay and also pay for normal everyday things (Mortgage, Rates and general things) and to do this we have to work.

Jane McDonalds closing comments said it all 'I wish that it was that easy' at least there seemed to be someone who understands.

Mrs Leanna Jones

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
V
V
veronikapiegirl
Gloucester, GB
Apr 21, 2011 2:37 pm EDT

do they know how upseting it can be when the loose women girls gossip about peoples weight loose women used to be a show that i liked to watch on a thursday afternoon if they think that they can say these things like " no man would like to be in a reliationship with a fat women" then they are horrible people thinking that they are all the best they think that bullying is wrong so why are they bulling people they dont even one i am deeply horrified what they say about peoples looks and sterbility is as disguesting as poo and this should never be approved on telei

ComplaintsBoard
A
7:42 am EDT

ITV fraud and scam

My americanexpress card it was charged with amount of $83.76, as a Order Assurance Program (which I not been informed before when I order another product), when I found that, and I call right away about it, I found they went already send me that products, who I not order and I don't want them, O.K. they cancel "my order" and told me to send back products, and they give me a RA# RMAVEN 5601931, which I send back with Track# [protected] by USPS, on 07/03/2008, and I still waiting for my refund, to be returned on my americanexpress card. I no want to pay this amount to my card until you no clear this situation. And also if my money are not refunded on my card, I will apply on myamericanexpress card this amount as a fraudulent charge.

Thank you, Adriana!

Read full review of ITV and 5 comments
Hide full review
5 comments
Add a comment
KevinUPS
KevinUPS
Lyndhurst, US
Jun 25, 2012 11:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I joined his online business and paid him $500.00. Then later on they wanted more money to have people call after he was advertising on ITV about vitamins. I dropped out of his dead history business before the 3 month refund policy. They closed in 2008 and never refunded my $500.00 back. Now I see he is with some new company on TV selling products after he ripped off many people selling for him on ITV days. I still want my mone back.

P
P
pAULETTTE lAWSON
,
Oct 29, 2008 4:48 pm EDT

On 8/07/08 I SPOKE TO BRIANNA ABOUT MY REFUND FOR ALMIGHTY CLEANSE PRODUCT THAT I HAD FOLLOW THEIR INSTRUCTION FOR MY MONEY. I WAS TOLD I WOULD GET A CHECK IN THE MAIL, AFTER WAITING 2 WEEKS I CALLED BACK TO [protected] spole to John and he said money will be replaced in my account at the bank. IT NEVER HAPPEN. I HAVE TRIED THEIR E-MAIL THEY SUGGEST ED, NO SUCH E-MAIL EXITED I'V CALL EVERY DAY FOR THE PASS MONTH WITH NO RRESULT NO ONE ANSWER THE PHONE. I TRIED USING THE ORDER NUMBER THEY ANSWERED AND GIVE ME ANOTHER DATE i AM F POOR CANCEL PATIENT AND NEED EVERY SENT I GET. I TRIED THE ALMIGHTY CLEANSE AS DIRECTED FOR 3 DAYS IT MADE ME ITCH WITH HIVES AND UPPER GASTRO PROBLEM I WAS TOLD MY MONEY WOULD BE REFUNDED

R
R
Ramona Goeke
Fairfield, US
Apr 06, 2009 6:41 pm EDT

I have been waiting almost a year for my call credits to be returned to me. Donald Barrett is a rip off artist, even had some us all join his new company, took our money for several months while setting up our sites then emailed us not enough calls so sorry you are out that money also. The ### took our money to pay his fines and we can't get any help from the ###.

J
J
J. Goldman
Denville, US
Mar 20, 2009 7:30 pm EDT

THIS COMPANY IS NOTHING BUT A RIP OFF..."MAJOR SCAM ARTISTS" ...BE SMART AND STAY AWAY THEY WILL RIP YOU OFF ANY WAY THEY CAN. WE ORDERED A PRODUCT 8 WEEKS AGO AND TILL THIS DAY HAVE NOT RECEIVED IT. FOR THE LAST 8 WEEKS WE HAVE BEEN GIVEN ONE STORY AFTER ANOTHER. TODAY WE HAD ENOUGH AND HAVE REPORTED THEM TO THE BETTER BUSINESS BUREAU AND CALLED OUR CREDIT CARD COMPANY BECAUSE THEY CHARGED OUR ACCOUNT IMMEDIATLY. SO, STAY AWAY AND SAVE YOURSELF A MAJOR HEADACHE. WE HAD ALSO INVESTED TO HAVE A WEBSITE WITH THERE PRODUCT THAT WAS AN EVEN BIGGER SCAM. TOO BAD WE LIKED THERE PRODUCT AND HAVE HAVE FOUND SOME ELSE TO BY OUR PRODUCT FROM. BIG SCAM! STAY AWAY!

E
E
estefanita de los santos
,
Jul 28, 2008 12:52 pm EDT

My account number is cust.No [protected]. since i couldn't reach you by phone I would like to cancel my membership. I have vitamins coming out of my ears. I am not authorizing any more charges to my credit card. Thank you Estefanita De Los Santos

ComplaintsBoard
A
12:42 pm EDT

ITV schedule changing for gaelic speakers

WHY WHY WHY WHY WHY

Any time there is actually something worth watching at night on ITV, the STV broadcast is RIDICULOUSLY changed to some absolutely, totally, horrendously, rubbish melodramatic "traditional" Scottish dance/music. As a Scot myself, I can categorically and definitely say I don't need:

* Numb3rs - "Identity Crisis"
* Ceol Aig a Chaisteal
* Fir Chlis
* Prince Caspian: Premiere Special (ALSO Tomorrow on ITV 1 Scottish from 12:30am to 1:00am)

ESPECIALLY AS 98.8% OF US DON'T EVEN SPEAK THE LANGUAGE OF THE "SCOTTISH" PROGRAMS (GAELIC)
[Cite: Wikipedia "Scottish Gaelic" - 2001 Census: Population 5, 062, 011 Gaelic&English Speakers: 58, 652]

ESPECIALLY, ESPECIALLY AT IT'S USUAL TIME OF 11.40pm !

HEED MY ADVICE & PUT CONAN THE BARBARIAN ON TONIGHT, OR FEEL MY WRATH

Read full review of ITV and 3 comments
Hide full review
3 comments
Add a comment
A
A
aimeelulu1
Perth, GB
Mar 31, 2010 2:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i completely agree. now the Bill is going down because of it. my family and i used to be able to sit down and watch some decent programmes and now it's gone way over board nationalist just to save a bit of money

P
P
patsy mcadam
, Schotland
Jan 27, 2010 5:27 am EST

What on earth is going on with stv? They are losing viewers in droves because of their abysmal programmes.
Tonight I was looking forward to new episode of Midsomer Murders - what is stv viewers watching? Yet another repeat of Foyle's War.

Get a grip stv, you are going down fast.

S
S
shannon brown
stirling, GB
Jul 20, 2009 12:47 pm EDT

i would like to complane about the irn-bru advert 'its fizzy, its ginger, its phanomanal' as beeing some one with ginger hair then it get used againsed me and other people with ginger hair and would like it to be taking off television and i am writen to this t.v. channel because it was use that brought it out in the first place

ComplaintsBoard
D
11:15 pm EDT

ITV emmerdale

I Dee Doyle Esq, would like to make an official complaint to the Board of the Executive.

In this last few weeks, I have been a regular viewer of your late night show, Emmerdale.
As time goes on, I have noticed that I am losing interest.
The show seems to drag on and on. PART 10 on 13/07/2008 at 6-7am?

Yours truely,

Dee Doyle Esq.

PS. I would like my name published on the credits next previewing. Thank you, Please.

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
V
V
VWO
Manchester, GB
Jul 09, 2013 3:30 pm EDT

I watched a clip of you've been framed this evening at approximately 8pm. During the clip a small child was being bitten and pursued by a kitten. The child was very distressed and was making attempts to escape the attack and fend off the kitten. My concern is that this was being filmed whist the child was so distressed. You've been framed felt this to be in good taste therefore aired it. Also whoever submitted the recording will have been paid. Personally I was disgusted, professionally I was astounded! The child was subjected to a physical attack by an animal and emotionally abused by whoever was filming the incident. In my professional opinion this was child cruelty and far from appropriate viewing. Children being harmed is not a laughing matter. I would be interested to hear your views on my comments, as a matter of urgency.
vanessawoodrow@gmail.com

ComplaintsBoard
F
1:59 pm EDT

ITV smoking on the set

In the episode of 'Coronation Street' 2nd July 2008 actors were smoking on set thus contravening 'No Smoking' laws. Deardry and Liz were seen by millions of viewers smoking unnecessarily on the program. What sort of a message does this send to children and all law abiding citizens?

Read full review of ITV and 4 comments
Hide full review
4 comments
Add a comment
J
J
Joe Sinclair
,
Oct 06, 2008 2:15 pm EDT

re: Comment by Loz
That's possibly one of the most ridiculous things I've ever heard. The original complaint about showing people smoking relates to a matter of personal choice. One can choose whether or not to be a smoker.
Your comment about homosexuality is suggesting that one chooses whether or not to be homosexual. It is a well established fact that homosexuality is not a personal choice but defined by one's biological makeup. You can't choose to be straight or gay any more than you can choose to be human or not.

N
N
NJ
,
Sep 11, 2008 9:25 am EDT

Okay I'm sorry, but two menopausal women with mouths like cats bottoms and frogs in their throats is hardly an enticement for children to start smoking. To the contrary I think that's enough to put any child off of the thought of smoking. They weren't breaking any laws, the new smoking laws do not regulate outdoor areas or TV sets.

L
L
loz
,
Sep 03, 2008 11:57 am EDT

i dont like how they promote homosexuals on tv below the watershed times .our kids need protecting from these perverts.itv should show some responsability.

K
K
Kathleen Birney
,
Jul 14, 2008 3:14 am EDT

Every episode now seems to promote smoking. More and more scenes feature characters smoking. This is giving out the wrong signals to the public. Given health problems of cast, eg Liz Dawm, Anne Kirkbride, this is totally irresponsible.

ComplaintsBoard
P
3:58 am EDT

ITV scam and cheating

The euro football matches are now shown during peak viewing. We love watching important british matches and have not the slightest interest in this tournament. We are not in the damn thing due to incompetent overpayed british players. So why are we having it shoved down our throats. Show it yes, there are people interested but only on itv [protected]- or whatever. Not on our main terrestrial channel, the prima donnas have bankrupted many pubs in their uselessness.

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
L
L
les
,
Nov 07, 2008 10:54 am EST

First time to enter a tv compitition, the rosemary cooking one on ITV has proven to me, ITV is conning people, what a let down.

ComplaintsBoard
B
12:00 am EST

ITV refund

I ordered the book and found the program to be too expensive to do. Colonic treatments and organic food, what a rip off. I too tried to call customer service for a RM (return merchandise number). Finally you must call the 800 number on you credit card statement, then they give you the run around after being on hold for 50 minutes and tell me that someone will call you back. I finally called again and got my RM #, sent the package back requesting a signature of receipt. The company received the book on 11-18-07 and as of 12-12-07 I still am being told the refund is pending. What a rip!

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
J
J
JOHNSON RESIDENCE
SNOW CAMP, US
Feb 06, 2008 1:47 pm EST

I ORDER THE BOOK ON CURES THEY DON'T WANT YOU TO KNOW ABOUT WITH A DEBIT CARD ON 12-28-2008 AND I HAVE NOT REC'D MY ORDER... MY CARD HAS NOT BEEN DEBITED YET... I WISH TO CANCEL THE ORDER AND NOT HAVE THE AMOUNT OF $44.80 TAKEN FROM DEBIT CARD...

SINCERELY
LORRAINE JOHNSON
02-06-2008

ComplaintsBoard
M
12:00 am EDT

ITV charges for newletter

I was charged on 8/4/07 for Natural Cures Book, I finally received them on 9/13/07..Called to return them on 9/17/07. I was told they could not be returned and the 19.90 charge was for shipping. I also requested to have the newletter charge of 9.95
(which I did not request) reversed..I was told it would be done..it is now 10/23/07 and I am still
waiting for the credit to my account. I have called
repeatedly and get the automated service, with no
results or answers...

Read full review of ITV and 1 comment
Hide full review
1 comment
Add a comment
A
A
Ailene Pagdonsolan
,
Dec 04, 2007 3:07 pm EST

SOLUTION TO THIS ITV SCAM: I encountered the same problem with the NaturalCure newsletter. They are billing me forever although I did not get any subscription. THE BEST SOLUTION: cancel your credit card. They will not be able to track you down anymore.

ComplaintsBoard
D
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ITV - scam and cheating!

My husband bought the Kevin Trudeau's book and when we got them you has to pay to get on their web site in oder to find out anything so I sent them back on 8-16-070. They received it on 9-6-07 because I tracked it and now it is 10-16-07 and no money was refunded . no one will call me back and each time I call they will only take a message or they will hang...

Read full review of ITV and 40 comments
ComplaintsBoard
M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ITV - poor service!

I ordered the Natural Cures books for $19.90 shipping only, they never came. but they charged me on my American Express. I canceled my American Express got a new card number. Since, they tried to recharge me and for a $9.95 monthly newsletter unasked for. Kevin Trudeau, the personality behind the book actually did 2 years in Federal prison in the 1990's for...

Read full review of ITV and 28 comments
ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ITV unauthorized credit card charges!

My wife ordered the Kevin Trudeau weight loss book on 8/12. She was charged 14.95 for the book, 9.95 for shipping and 9.95 for express shipping. Here are the complaints:

1. The book cost 14.95 and the shipping cost more than the book.

2. The book was ordered on 8/12 and was delivered by UPS on 8/28. 16 days after the order. Is that express?

3. We want to return the book and cannot contact customer service. We want all our monies back.

4. On 9/13 we were charged $19.90 on our credit card from ITV which was not authorized and had to report it to our bank which is investigating.

Beware people!

Read full review of ITV and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
S
S
Spencer
,
Jun 05, 2008 2:33 pm EDT

I hate to burst your bubbles, but alot of the complaints against ITV Ventures are true. I was an IBO a number of months back. When you sign up, you pay the $498.00 for joining. There's an ongoing monthly charge thereafter of another $90 for training and to be able to take calls. What they intentionally leave out is that you will need to continue (often) to replenish the kitty in order to take calls. Bottom line, you do pay $5-25 per call. They're really smart. They make this business walk and talk like a duck, but it's not a duck. It's a scam. Yes, I did make a little income, but my expenses far outweighed the income. The person above is right. It's more about getting people in the business. The product calls (which are far and few between) are the hook point. It looks legit, and not like other MLM's out there, but it's not. It's just a fresh new way of packaging a scam. You're better off buying into a franchise that's well know. I've learned my lesson. If it sounds too good to be true, it is!

F
F
FRANK A SHIELDS
,
Jan 15, 2008 7:37 pm EST

ITV and Kevin Trudeau are thieves. I ordered three books in March 2007 after watching Kevin's informercial. I authorized a one-time charge (that included S&H) to my credit card for the books. I was adamant about not being charged for, or receiving anything other than the books. (I believe the call was taped so there should be a record.) ITV billed unauthorized charges to my credit card from April to November 2007, for a Newsletter that I did not request.

I contacted my credit card company to dispute the charges. To make a long story short, the cardholder service supervisor said that I was "ignorant," and there was nothing the bank could do, because I did not contact them sooner. Needless to say, I have cancelled my credit card, which was in good standing prior to ordering Kevin Trudeau's books, via ITV.

Buyer Beware!

H
H
hal grier
,
Jan 14, 2008 10:44 am EST

I cannot get through to the billing department to cancel whatever service I am being billed 9.95 per month for? I never signed up for anything, nor did I consent to anything to be charged to my account!

I am reporting my complaint to the better business bureau, also the federal trade commision, and my credit card company. There has to be a way to cancel these charges?

S
S
Sharon Schultz
,
Dec 29, 2007 7:12 am EST

I have now read NUMEROUS complaints against Kevin Trudeau (by customers) including sanctions made on him by the U.S. government Federal Trade commission for reckless and false advertising. The FTC reports that Kevin Trudeau has been manufacturing some of the products he proclaims to be cures in his books. It's no wonder the books are free. He has been required to pay fines of at least $500,000 and keep an escrow account for reimbursement for future claims against him. See website, "Quackwatch." I remember when he was on QVC or another home shopping network for Atkins products. I almost made the purchase today..the customer service person told me the books were excellent. I asked if she had read them. She said no d/t time constraints but that she will be...I had read the book a little in the Health food store and wasn't too impressed...but the infomercial was soooo mesmerizing. After giving her my credit card number, my gut told me not to do it. And now from this website, I have learned that the customer service rep has been charged anywhere from $5-25 for my call. This is outrageous. There are so many complaints on being overcharged repeatedly on so many complaint websites against Kevin Trudeau. Many of the customers are disabled and on fixed incomes. It seems like this is the true All American Scam. It's Barnum and Bailey's, "a sucker born every minute," approach. Kevin Trudeau seems to be hitting us where it hurts~our worries and concerns over our health issues. And it seems like he knows every loophole in business law in the book...when he gets caught on one thing, he goes in for the kill through another way. Buyer Beware. Very Aware...

S
S
Steve
,
Dec 22, 2007 6:31 am EST

I joined ITV a month ago and I am having a blast taking calls from home. You have to work hard at learning the script and rebuttals, but every day I get better and better at it. I have no commute, no boss, and I am building residual income for my kids tuitions. Joining ITV was the best choice I ever made!

S
S
Steve
,
Dec 04, 2007 9:26 pm EST

First off, the ITV products cannot all be found at lower prices in health stores. The only product you may find is Sea Vegg.
Secondly, I work for ITV and have found the company to be extremely professional.

The complainers need to realize just how new and revolutionary this home business concept is. You can start a business at home taking live calls from TV viewers who call in to order products.

We have only been taking live calls for 6 months! The company is great, the business model is unique , and the concept works. I am accumulating new customers every week and building residual income. Get ready for this company to explode.

H
H
Heidi Wedel
,
Nov 25, 2007 4:57 pm EST

On the ITV plug for his book on Weight Loss, he says all you have to do is get this one thing over the counter. It doesn't even mention anything over the counter, it talks about high dollar shots. If Hollywood people are doing it, then why do most of them lose by diet and exercise. They could afford this miracle cure. I saw the original book after and he endorsed coconut oil, Digestive enzymes, vinegar, and yerba mate tea. So what's the 1 thing over the counter that is suppose to work. He originally endorsed Atkins and now all these other products which he is getting a kick back from or he wouldn't be able to mention them in his books. What a millionaire from fraud.

J
J
Janet Smith
,
Nov 16, 2007 8:41 am EST

This is the scoop - ITV promises residual income taking inbound calls from home of products aired on their infomercials. The package that they push to purchase is $499 and does includes around 15 products that you are stuck with. A lot of these same products (different brand names) can be found at vitamin/health stores at a lower price, by the way. Then you are placed on a monthly auto shipment of $129/mo + S/H + tax. It's quite expensive. This includes their so-called training cd's and more products. Then it is $59/mo. to take the inbound calls and around $20-25 per call credit. ITV touts this program as "simple," and "anyone can do it." You do need to have a good amount of sale experience to do this, so that is a lie right there. Additionally, you cannot schedule the shows, only the business opportunities, unless you would like to wake up at 2 a.m. and take calls. Most of the schedule is the biz opportunity. When taking calls, if a caller is not interested or doesn't have the money (the product prices ARE NOT displayed on the shows) then you lose your call credit. Hang-up and prank calls and Canadian calls are all eligible for call credit refunds, however; ITV completely ignored about $100 worth of call credits after I repeatedly submitted requests. There are numerous technical difficulties and inferior customer service. ITV claims it works alongside its "business owners", however, they are not supportive and in fact quite rude when you call in for help. Bottom line, there are plenty of other opportunities out there to take advantage of. And yes, ITV is an MLM, even though they say that that is just a component of the business. You are pressured to sign up new IBO's and on their adverts they claim you don't have to do this. Stay away from ITV!

M
M
Michael Johnson
,
Nov 14, 2007 3:05 pm EST

Beware!

ITV is a SCAM!

They proclaim that you can sit at home and answer incoming orders at your own time and convenience.

What a bunch of bull.

First-off you have to PAY for the incoming calls ($5-25) per call. Then after you've deposited hundreds of dollars in the account in order to receive the calls, you can't even schedule the time to receive the calls.

In other words, YOU CAN"T ANSWER INCOMING CALLS for their products! The only time available for answering incoming calls is to PUSH THE BUSINESS of signing up new IBO'S or Individual Business Owners.

There is no residual income possible if sll you're doing is signing up other order takers that can't take orders!

O
O
olivia oban
,
Nov 02, 2007 11:32 pm EDT

I ordered the rice n shine product from itv ventures. I too, paid for express shipping, yet it took five weeks to get here. I then discovered that they put me on auto-ship; for which I did not sign up for. Because of that I received a bounce check charge from my bank (I only keep a small amount of money in that account for certain things). I finally got a hold of 'customer service' - got a reference no. sent it back--they have their product back, and I still have not been refunded after 5 weeks. I also think they owe me $29.00 for the bounce check charge. I have ordered other products, such as think and lose (which has amazing customer service) without any problem.

Beware people!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ITV entirely fraudulent business

Product was not what the infomercial lead me to believe. When placing my order the operator asked if I would like the order expedited to be received in 3-5 business days for an additional $9.95. I said yes. Then I actually received the product in 11 business days. So, I feel I was mislead on that point as well. The book came with instructions for their return policy and stated do not return product w/out an RA number. It included the cust. service number and hours of operation. When I called they were not open during the hours they listed on their instructions and the message states completely different hours of operation. I called back when they were open for business and waited many times for a representative to help me and no one picks up to help. I finally called from my cell phone so I could continue working and decided to wait as long as it took (this way I could see exactly how many minutes I was waiting on hold for help, it was 23.2 minutes) some one answered and said they had an extremely high call volume and that a representative would return my call within 24 hours with my requested RA number. It has now been 28 hours and of course no one has returned my call. I believe this business to be entirely fraudulent and they should not be allowed to benefit financially from trusting folks such as myself. I listed 4 specific incidences where they have either flat out lied or at the very least misrepresented their company. They need to be investigated!

Read full review of ITV and 27 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
27 comments
Add a comment
A
A
A.H.Hollist
, GB
Mar 16, 2024 9:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why did we have 3 commentators talking at once for the England- Ireland rugby?

P
P
Pidge 8106
Plymouth, GB
Feb 07, 2024 9:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

The item regarding the XL bully dogs. Had no one notice the head harness was covering the poor dogs eyes. Clearly it was put on incorrectly by its “responsible owner” neither Richard , suzanna or the floor staff picked up on this! Poor poor dog.

Yet itv continues to show images of the same dog and its badly fitting harness on the News really!

K
K
Kruisey
, US
Feb 04, 2024 2:31 pm EST

.Only being shown twice.Why not change slot to Tuesday or Thursday that week.Why short change loyal customers.Loyal even when Sports are not showing.

Heather,

R
R
Rockey57
Southampton, GB
Feb 05, 2024 3:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

Why do you have to repeat this programme on a Sunday and before you say because they might have missed Saturday showing well if they wanted to catch up there is the IPlayer why do we have to keep watching repeat programmes

A
A
Alee1234567
Welshpool, GB
Nov 27, 2023 9:52 pm EST

Comments made about Nigel Farages shower in the jungle. Her derogatory & ageist remarks are the kind that she would have been quick to call out if they’d been made by a man. This smacks of double standards & not very professional

H
H
Hogarth
Strathaven, US
Nov 25, 2023 3:01 pm EST

I assume you support the wearing of a look-a-like Palestinian scarf by your reporter (Young) in Gaza. Should your cover of news events be non-partisan? Clearly the wearing of Hamas/Palestinian look-a-like garb is not unbiased reporting.

K
K
Kdog1234
, US
Nov 06, 2023 4:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am sick to death of the national lottery add being on again and again and again on ITVX. Please give us a rest.

K
K
Kaz Davison
, US
Sep 23, 2023 2:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Friday the 9th September 2023. 19.45pm to 2020pm

Finally after half an hour, itvx loaded so as I could watch my chosen programme.

No doubt I will have the same problem when I want to watch another episode

It's really about time that this problem was sorted out...you advertise these programmes and yet it either buffers or freezes

C
C
Camary345
, US
Jul 06, 2023 3:48 am EDT

Why does the news have to mention Emmerdale. It is quite unnecessary as I am sure those who watch it regularly know it is on after the news. Infuriating!

A
A
Armacao
Rezare, GB
Jun 25, 2023 9:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

As you covered this UNICEFT CARITY soccer match and gave it good time, I was shocked to fine the female presenters were dressed for a night out rather than a charity soccer match. The charity shirt would have been more appropriate.

I found this very inappropriate

ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ITV customer service

Phone number

+44 344 881 4150

Website

www.itv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ITV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ITV Customer Service. Initial ITV complaints should be directed to their team directly. You can find contact details for ITV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ITV. Discuss the issues you have had with ITV and work with their customer service team to find a resolution.