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It's Just Lunch [IJL]
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It's Just Lunch [IJL]
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2.5 61 Reviews

It's Just Lunch [IJL] Complaints Summary

23 Resolved
38 Unresolved
Our verdict: Engaging with It's Just Lunch [IJL], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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It's Just Lunch [IJL] reviews & complaints 61

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4:09 pm EST
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It's Just Lunch [IJL] Unreliable & Poor matching services

I have signed up for matchmaking services, total 6 dates. First 2 dates was quite prompt. After the 2nd date, the interval was more than a month and I have to contact them to check on the next date. After going through the 4th dates, it stops for 2 months and when I contacted IJL, the staff told me that my membership has expired. I told her that i signed up for 6 dates but they have only fixed 4 dates so far. She said she will get the consultant to contact me, no follow-up from the. I made another call to them and the staff answered that she will get her consultant to call back but close to 2 wks, no calls from them. This matchmaking service from IJL Singapore is not a reliable company. Bad experience. I have wasted my money!

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ParkerSmith
, SG
Mar 21, 2014 8:08 am EDT

Looks cool, I never knew you could post about it, good to know thanks! You show very latest and important things. This is very nice post! I will bookmark this blog.Let us know about myself

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redress.me
, SG
Mar 19, 2012 6:41 am EDT

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2053

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7:29 pm EST
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It's Just Lunch [IJL] scam!

I was recently hired by It's Just Lunch. After going through their training program for a week,
we then were set up in 2nd rate executive office suites where I look like I am a fly-by-night operation with bare walls, no business cards, no brochures or anything to identify me as an IJL office. I look like I'm going to take your money, fold up my laptop and run! This is what they are referring to when they say "over 100 offices worldwide" by the way. They have one person operations - about 40 of them- some people even work from home- scattered across the U.S.. And the people calling overseas are right here in the U.S. calling, claiming to have "offices" in Australia. They have nothing of the sort. It's ALL LIES!
I started the job whereby I started to call 8 year old leads. The job was to place 100 calls a day and basically try to resurrect someone from the dead. Mostly, I got disconnected #s, people who were married, or people who were fed up with our calls and asked to be taken off our list. Well, 4 people from my training class were able to get a person to join - at which point I needed to read through 30 congratulation emails to each salesperson - like we were in kindergarten.
I found out at the end of week 2, 2 people were getting fired. They don't even give you a chance at this! This morning, I got the boot!
At this point, I do NOT even want a chance to basically con people out of their money. It's Just Lunch claims to be a personalized matchmaking service and they meet every single one of their members, get to know them personally - so they can set them up with what they are looking for.
Most people are closed right over the phone - never meeting anyone. There's no screening process whatsoever, no background check, etc. IJL sales people call you and may not even be in the same state, or even country!
The member joins and then is contacted by their Dating Director. You know who that is? The person sitting in the IJL call center in South Florida! They have never seen any of the members and they are labeled the "professional matchmakers"! They are simply telemarketers. They make matches by pulling up the members in your area and setting you up in your age range. No other criteria goes into their search! Yet we go through a whole interview process to make it seem like we're going to set you up with what you want and that we are legitimate. Melissa Brown, the president - should be put OUT OF BUSINESS! And her ridiculously perky and phony sales managers Marylynn Martin & Sandra Hatton should be thrown out on their ### as well. A total SCAM! Nothing about this is personalized matchmaking. NOBODY should give IJL the time of day - not as a member, and not as an employee. TRUST ME!

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SouthCali_Gal
, US
Jun 28, 2013 6:00 pm EDT

Wow! I cannot believe this! I received a call from Marylnn in Florida on 06.27.2013 and she sounded so perky and so exciting. She extended an invitation to join for FREE! She said all I need to do was to sign an electrocnic contract and submit some photos. I hesitated on the contract piece. What threw me off was that the electronic contract stated that "I agree to make the payment" --however at the bottom of the contract stated I need not pay nothing? so I just decided to look for reviews and experirences. Do they lie and then try to get money? Or are they just trying to find dates for other singles so I can be paired with them? If you work there and know of the tactic used on me, please advise!

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NoLongerBlind
Dallas, US
Jun 10, 2013 12:39 pm EDT

I am a current employee of IJL and I could not agree more. They only match by age and location, which is sometimes hours away. The management lie and its hard to believe at first because they seem so perky and amazing. The numbers they send out for sales in the emails are lies, if you are friends with enough of the dating specialists you can flat out ask them and they will tell you the truth, its all fluff to try and keep morale high. They also don't count the number of cancels which a large majority do after just a couple days. If you listen carefully in the conference calls you can see the difference between the stuff being stated as fact now and the stuff stated to you in training trying to sell you on the job. The few people that do believe in IJL are disillusioned due to their paychecks, those are the people who because they have some money in their pocket rationalize with the process and turn a blind eye to the fact that 95% of what we were told in training is a lie. Those are the people who don't care about the clients they are speaking with, are only in it for the money. I feel guilty and dirty every night when I get off work and go home. If I had any other option, believe me I would take it. I wish I could quit with my head held high, but when I do quit, or get fired, which is inevitable, they have training twice a month with large training groups, but the number of employees never actually goes up, anyways when I do quit or get fired, it will not be with my head held high. I am embarrassed to have IJL on my resume, because of the hundreds upon hundreds of reviews from IJL employees, ex-employees, clients and ex-clients, that were brave enough to post about what a scam this company really is.

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Av1234
, US
Apr 17, 2013 9:49 pm EDT

I TOTALLY DISAGREE. With all due respect, you're bitter and over emotional. Working for IJL is a blast. I've been a dating specialist for under a year and love it. The company is great-- it's not a scam- give me a break. We receive emails all week from successful clients, including their wedding photos. Management -- including MaryLynn and Sandra, are super supportive and encouraging. They're incredible motivators! It's by far the most positive, high energy team I've worked for. If you're positive, passionate, and can close a sale, you can make six figures. Great company to work for. Great clientele. Our job is to find people love-- what better job is there?!

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Av1234
, US
Apr 17, 2013 9:40 pm EDT

TOTALLY DISAGREE. Here's the facts. IJL is not a scam. It's a legit matchmaking co. with successful, busy, educated clients on board. I've been a dating specialist for a few months and have had great success so far. The company is amazing to work for. Managment is super positive and supportive. If you succeed, they email the whole team. The whole team then sends you a huge CONGRATS! I love the good energy. IJL is super generous with pay as well. Many specialists make six figures or more. If you're enthusiastic, passionate about help

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StuckinLodi36
Lodi, US
Mar 28, 2013 11:51 pm EDT

I wish I did more research before taking a job as a Dating Director. I went through four interviews for this job. I gave notice at my other job. I worked out of my home office. I agree with EVERYTHING that you said. I finally up and quit today. I will not scam a 71 year old woman out of her retirement. If you are considering working with It's Just Lunch, they pay minimum wage and promise hot leads. I spent three weeks speaking to pissed off people who had been contacted numerous times before. I quit with my head held high. I have ten years of sales background. I you are okay with learning how to sales used, worthless cars over the phone then It's just lunch would be a great job for you. WASTE OF TIME AND MONEY! I quit today... AMEN!

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9:50 pm EST
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It's Just Lunch [IJL] Very bad service

This is the worst dating service! Not only did the sales rep promise that they had many men available for me but she also promised me a great deal of 8 dates in 6 months for a discounted $1, 000. My dating representative changed every month after that. Don't count on the same person assigned to you - their turn over rate must be very high. After the 6 months were up and I had only had 2 dates I called to complain. All I got was a pat on the head and to be patronized and when I checked my contract I found out that it said I only got 5 dates in 6 months AND that they could extend that for 3 YEARS! Who wants to pay for 5 dates over the course of 3 years!? Yes, it's my fault for not reading the contract and for trusting the sales rep, but come on. If you want to try this lousy service make sure you read the fine print before signing. In addition, I found out the sales rep had recorded some wrong info. I was very specific with her over the course of an hour long conversation, but she typed in that I would date much older men and that I loved baseball, the Giants, specifically. I know nothing about baseball or the giants and baseball is one of my least favorite sports to watch. I had a lot better luck with Match.com which is also much cheaper. LJS from Folsom

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3:36 pm EST
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It's Just Lunch [IJL] Dating Service

Awful, Terrible service. I might as well flushed $1800 down the toliet. They mismatched me with women I had nothing in common with. One match was horrible, a fat princess who thought her poo poo did not stink. I exchanged numbers with some matches, but they never called back. The feedback is a joke, obviously they pay no attention to your feedback, it seems like they throw matches togather with no thought what so ever. I never met the dating coordinater in person, she is in King Of Prussia, she is the one making the matches for me. Not to mention she seems to have a bit of an attitude on the phone. The final straw was a match I was suppose to meet in Philly, and she pulled a no show. I am 40 yr man, great career, not a bad looking guy, I am not making unrealistic expectations, seeking a nice, and NORMAL girl. Total Scam, and BS.

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Itsjustlunch
Newark, US
Jun 12, 2012 10:27 am EDT
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It's Just Lunch Scam Artist Philadelphia, PA and Wilmington, DE

Its Just Lunch Complaint

I had a terrible experience with It's Just Lunch in Wilmington, Delaware, Just Lunch Philadelphia, Pennsylvania, Just Lunch, New York, NY. I advise to everyone, that your money is better spent at Match.com or any other dating site, your chances are better and it will only cost you less than $30.00. Take yourself on vacation or throw it out the window... either will benefit you more, even going to a bar may be a better choice.

I was talked into joining IJL(it’s just lunch) by a woman who promised she had the women of my dreams in her "file." They were just waiting to meet me; all I had to do was pay $2, 700. She called and called, and made me feel like if I passed this up, I would be alone and lonely forever. As soon as I paid, I never heard from her again.

Had several interviews over the phone and in person, and by the way, they don’t have a physical location, I met a lady in a hotel, the company is managed by few very rude ladies and one guy, Anton J., Marlene B., Lisa M., and Tameka M. from New York, Delaware, Pensylvania, anyway... they wanted to make sure they knew everything about me so they can match me well, however; the first few matches were so fat, their arms were bigger than mine, I specifically asked for skinny girls, this individuals don’t have a clue about dating, they are nothing but scam, .

I went on three dates?. The first was with an uninterested girl, who acted like he was being paid to be there, she was so ugly, and her teeth were spread apart, it was disgusting to even talk to her|. The 2nd date with a fat, ugly, divorced woman, that her arms were bigger than mine|. After, they put my membership on hold, without asking me, because it was going so poorly, they started to be rude, to a point that they started to hang up on me and play games.

After a few months, I wanted to get a refund:. I called IJL and they informed me that my membership was on hold and they could not give me a refund. I made several calls and sent emails and now they are playing games, all I want is my money back, and I will go my way.

If you're reading this, you might assume I'm an ugly, uninteresting person, and you'll be different. NOT TRUE. I thought that too when I read reviews, before signing up (about other people/bad reviews). On the contrary I am in mid age, handsome, slim, well off - I'm just saying. If you think the bad reviews are only from un-datable people, think again, this company is nothing but scam.

Just Lunch Wilmington, DE, Just Lunch Philadelphia, PA, Just Lunch New York, NY, dating service, dating, couples dating

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5:09 pm EST

It's Just Lunch [IJL] $1800 down to toilet

I was a member of IJL for a year, and it was a year of complete LIES...you would think on your initial visit when you PAY$$$ and have a "interview" that you'd be understood, well NOT with IJL. the second my credit card was ran, I became a NUMBER.after I paid I went on the first 3 dates and was TOTALLY ANNOYED. they will call you a day after to see how your "date" went, and each time I got into a fightn-match with them over the phone because Im thinking HOW MANY TIMES DO I NEED TO EXPLAIN TO EACH ONE OF YOU, I AM NOT INTRESTED IN A 4'FT TALL MAN? This is in no way disrespectful to short people, but keep in mind, I'm a gorgeous 5'10 BAREFOOTED. I became so frustrated each time I went on a date because It was NOTHING like I expected.I told them a "few" times I could've found better at our local WALMART! why the hell did I need to pay $1800 to be set up on dates that I'm the total opposite to. All of the employees sound the same.They put everyone they send you out with on a damn gold platter...but remember its up to YOU to GO out on the date, only to find out you could've stayed home and watched cartoons TOM&JERRY alone! I've had more fun, being home alone reading a book.If you are considering IJL, P.L.E.A.S.E DON'T waste your money$$$ I know one thing, from now on I'll take my chances meeting people on my own.No more being SHY&BASHFUL, Is the reason I called IJL in the first place, If and when I see someone I like, I will be approaching them MYSELF.trust me you really DON'T have to pay to meet the guy of your dreams.I learned the EXPENSIVE way! If you just wanna give away $1800, donate it to me, cuz by dealing with IJL, I sure FLUSHED my $1800 down the damn TOILET.

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RarelyComplain
Warren, US
Oct 22, 2012 7:11 pm EDT
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You chicks need to use your noggins - here's some tips for meetin fellas (just to get ya started):
1. Get control of that food concession at the entrance to Home Depot and make sure you're behind that counter on weekday mornings - hair in place tight jeans and makeup to kill.
2. Hang out at Borders after work. Wear your prettiest dress. No pantsuits.
3. Go out to a bowling alley and just hang out with your (plainer) friends on mens bowling league nite.
4. Go to church - nah, on second thought, forget that one.
5. Take up square dancing...yeah that one works.
...and to think I didn't even ask for your credit card.

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far too trusting
Novato, US
Nov 14, 2011 12:08 am EST
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I am having the exact same experience except they aren't even able to find me a date AND they charged me $2800, not $1800. Consider yourself lucky there. I am furious. They are rude, condescending and extremely deceitful.

I actually signed up through a company called Matchbox in Petaluma. When I did a Google search it was fine. I signed the contract for Its Just Lunch not realizing it was a bait and switch. I can understand why they are hiding their name. Had I known the real name and been able to search first I would have NEVER signed up.

They make a lot of promises. All Lies. Save your money girls.

Lisa

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12:24 am EDT
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It's Just Lunch [IJL] Lies!

I signed up with IJL for a year or 14 dates, whichever longer. Was very clear with the salesman that finding someone who was practicing my religion was of utmost importance to me. I was told there were thousands of guys that met my requirements. I was reassured by the contract that said if IJL feels they are unable to match you, you will be given a refund (outlined as to how) After my first date not practicing I again outlines my requests to my "dating director". She told me my next date would fit the bill. Not only was he not practicing, but he didn't even share my faith! Months and months later waiting for someone who actually practiced his faith and shared my religion I was told I could either date anyone, or not date at all. 4 dating directors later I asked for an address of someone I could write a complaint letter to sharing my concerns. I was given the corporate address and told to address it to Customer Service. Guess what, there is no customer service department! I was called by my dating director! I was told that IJL does not need to match me with someone who shares my religion and therefore there is "no refund policy". I was told time and time again there are no refunds (even though it states that in their contract). They claim they are BBB approved, they aren't. They told me "out of the Boston office". There is no Boston office! I was lied to time and time again by this organization. Run, run far away. Don't be a fool like I was to believe their lies!

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Jaguarnut
Jacksonville, US
Jul 04, 2014 11:06 am EDT

You did kind of limit yourself with the practicing religion stuff. Really shouldn't be that important. But overall point taken

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Jaguarnut
Jacksonville, US
Jul 04, 2014 11:05 am EDT

Well, you did kind of make it difficult with the practicing religion stuff, but point taken.

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3:18 am EDT
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It's Just Lunch [IJL] A Scam

Don't be fooled by this organization. It's Just Lunch charged me $1000 for membership in what was to be a professional organization that would "match" me on dates. Supposedly it is a service for busy professionals - not true. From the inception of my membership I have had to manage the organization. Once I signed up and paid $1, 000, I didn't hear from them for several weeks. After I contacted them to find out if I would actually be matched with a date, they told me I would have that date. Then someone called and asked me for available dates - I gave them 3 dates and never heard back from them. I contacted them again at which point they told me they had a great match for me, again I gave them dates. When they confirmed the location of date, they gave me misinformation only after they scheduled the date at a restaurant that was closed. I showed up for the date and was stood up. No phone call, nothing. The next day, I couldn't even reach someone at IJL - funny, I thought they would reach to to me with some type of apology or explanation - nothing. At that point, I wanted out - I had a sense that they were not a professional organization as evidenced by their actions. They refused my request only after passing me around to several of their "employees". When I finally agreed to continue with the membership, they matched me with someone who was completely inappropriate for me - as if they hadn't read my profile. After that date I again tried to secure a refund even willing to have the fee prorated for the one mis match they made for me. I was assured by one of their managers that she would personally oversee my next match. 5 weeks passed without a word from them - that was her idea of overseeing my match. Since then I have been trying to secure a refund to no avail. I have been passed around from one "manager" to the next. I was insulted by one of the managers which was truly unbelievable until another manager said "there is nothing in our contract about customer service, that's not what we offer..." Then I realized that it was a total scam.

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Guy#10
Sunnyside, US
Mar 06, 2015 2:02 pm EST

Ditto. I was lost in "their shuffle" - they are completely disorganized and dysfunctional. A complete waste of money. Underwhelming.

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things
Dallas, US
May 04, 2011 3:59 pm EDT
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I just went through the exact same experience. This company is a scam. We can not let them continue to be in business.

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12:45 pm EDT
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It's Just Lunch [IJL] Scam

I can only add to the complaints that have been listed on this website. Because I am a male in a area that is heavily weighted toward females, I had dates. But they were inappropriate. I am a successful male, easy on the eyes, college educated, accomplished etc. I was looking for a professional female, smart, who liked the arts. ITs just lunch assured me that they had several such matches and was eager to match me. You know the rest. My dates were a series of unemployed women who maybe lived with a friend, worked in minimum paying jobs, a few werent US Citizens and were looking for a greencard. It was a complete waste of time. when I called IJL and told them that there was a great mismatch between what I wanted and what actually appeared at lunch, they expressed surprise - and then a disclaimer : The woman lied, and they cant check into the accuracy of every statement ! And what hurt the most was seeing the "wishful hope" in the eyes of these ladies. They told me their horrible stories of how they were treated by IJL - some had been clients for a year and only had two dates. Some were matched with men who were inappropriate matches (non english, low paid workers). I am reminded of the best dating advice my mother gave me: if you want a companion who drinks, go to a bar. If you want a companion who cares and is gentle, get involved in non profits.
Skip this service, get involved with a non profit . At least you will have a warm feeling in your soul as you are waiting for the universe to provide.

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rag555
, US
Jan 29, 2011 4:47 pm EST

Just wanted to add one more person to the list of people who got taken by IJL. Had I read the reviews prior to going in I would have never signed up! Don't even think about it if you have been considering plunking down the money - it will be totally wasted. Nothing new here that hasn't already been said. I am an attractive professional woman and asked to be matched with the same. I wanted men who were near my age, but looked and acted younger, like myself. All I got was men who were old school in their thinking and out of shape and none of them were attractive. And the worst of them, had a nervous habit and told me they had contacted him for the date.

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NewYorkNewYork
Brooklyn, US
Apr 16, 2011 12:45 am EDT
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I just joined It's Just Lunch a week ago. I felt in my gut that it was a scam, but I decided to try it out anyway. The poor customer service I've received over the week and now reading ALL of these complaints obviously confirms my worst suspicions. The somewhat humorous thing is--I think I am the kind of person that the person who made today's comment wants to meet--I am a smart, easy on the eyes NYker who is very much employed in the arts. Did this scam just bring us together?

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6:43 pm EST
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It's Just Lunch [IJL] Poor Customer Relations - Not What They Claim To Be

I too was certainly fooled by It's Just Lunch! I signed a contract with their NY representative only to have my money and my valuable time wasted. They promised one date a month (8 matches in all) but only provided two actual dates in 7 months. Two months past without a match (after two mediocre dates that did not match my profile information) which is against the contract I signed. When I requested some of my money back for the dates I would not receive from canceling my membership, they told me that I had "activity" the following month. That "activity" was a match that NEVER SHOWED UP! When I tried to contact the representative who set that date up to complain, I learned he left the company. After speaking to a representative, I was promised more time, no money and a better date. I gave it one more try. Again, the date never showed up. The representatives never follow up and they refuse to refund any money... disgusting!
I will be filing a complain at the Better Business Bureau... Beware... This is an absolute waste of money!

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Talitha Fain
Brooklyn, US
Jun 14, 2011 2:52 pm EDT
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Would anyone want to join in on a class action suit against It's Just Lucnh dating service? The company did not match me according to what I stated in the interview. in fact, they matched me with two men that were exactly what I said was NOT acceptable. They did nothing that they promised to do. Their cutomer service is very por. It took me a month to get a call from corportae.

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It's Just Lunch [IJL] SCAM NO INTEGRITY

I signed up after several solicitation phone calls where all types of promises were made. They offered me a $200 discount off of the $1500 price since they really needed women my age. They described all these perfect dates and really laid on the pressure. There were so many men my age that were perfect matches for me. With some hesitancy I joined. 5 years ago when they opened, I had a trial membership for under $100 and never had a date that I would even consider going out with twice. So I was somewhat concerned and was told the pool is so much bigger now.
When I was emailed the contract, I was concerned because it said they only had to provide 12 dates or 12 months. whichever comes later. I was told that they had so many men lined up that I would be going out every week if I wanted. I also was concerned because the conrtract is totally one sided, giving them the right to cancel and me the right only if they don't come up with the number agreed to.

It went down hill from there. I went on a first date in Nov. the week I joined and the guy actually was not bad. He wanted me to come to his place on the first date and I was not comfortable with that. Went on a second date and he spoke alot about all the women he dates from Match, first date sex, etc and i found it very demeaning. The second date was a month later and he was not my type at all. He was leaving to go to FLa for the winter so I would not consider him an available date. He told me they sent him on dates with all the women and sometimes begged him to go out because they did not have enough men for our age bracket. He also told me he was offered a renewal for $600 and it was a one day offer that he took. I started getting even more suspicious.

I was never contacted to follow up on how the second date went. After about 5 weeks, I called and sent an email, letting IJL know that I was unhappy and considered it a scam. Jolene, the manager, called and made all sorts of promises about all of the men and she would have me out there dating. She had gotten married and been gone for 2 weeks and she was sorry things were not going well. I also was n ot contacted to update my 5 year old interview.

I gave them one last chance and Canyon, called to see available dates. A date was made for aThursday, a week away and
he cancelled early in the week. I again gave Canyon available dates and never heard form him. I called again after the available dates had passed and again spoke to the manager, who was floored at the lack of attention I was getting from her scheduler. I told her I had had enough of their unfair business practices and was only interested in a prorated refund.
She responded that she could only put my membership on hold. I told her that was not satsifactory. 2 days later her scheduler called begging me to go out and describing all kinds of guys and exerted enormous pressure to the point that I had to tell him I was hanging up.

I have never had such an awful experience with any service I have purchased in my life. These people prey on singles with false promises and deceptive means and this needs to be put to a stop. You would have a better chance of metting someone compatible in the grocery store than with this service. DO NOT SUBJECT YOURSELF TO THIS!

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It's Just Lunch [IJL] It's Just Lousy

It's Just Lunch tells you that they will work to get you someone who is truly compatible with you and they charge over $1000 for the privilege. However, they don't do this at all. They set me up with women who were unemployed, disinterested, overweight, and unattractive. Some were all in the same date!

I dreaded these dates--they were the worst of my life. I called and tried to get my money back after a series of awful dates, but, instead, I was offered more dates! I declined as it would have been pure torture to endure even more of these awful matches. I even went back into their office to get someone else to arrange my dates, with exactly the same dreadful results.

I joined after a painful breakup and I wouldn't recommend it to my worst enemy. Truly horrible service. Avoid, avoid, avoid! Thankfully, I met some nice women on my own after escaping It's Just Lunch and am now happily married.

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It's Just Lunch [IJL] Fraud

All the previous complaints are unfortunately exactly the same as mine. It's bait and switch in it's finest. My "dating" coordinator (who is in Philly), has a boss in Sacramento. They refuse to budge on any kind of refund. I should've just lined my cat box with 17 $100.00 bills. Their "client relations" #[protected] #2 is unmanned and no one ever calls you back. My attorney has suggested to start by filing complaints with the Better Business Bureau in your hometown AND in Florida (which is the listing of their Corp Office 801 East Hallandale Beach Blvd, Suite 201, Hallandale FL 33009), as well as the Attny Gen eral Consumer Protection Dept of your state and the state of FL. This company hires people who lie right to your face. IJL should be shut down!

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It's Just Lunch [IJL] Scam

Do not be fooled by the airplane fancy ads. This company, www.itsjustlunch.com, will say anything to get your money and will not deliver the services and quality they sell. Their staff is highly unprofessional and rude, once you voice your dissatisfaction with their service and will ignore all types of communication with you once you have paid in full, which they require upon membership.

I have read hundred of complains on this company from women saying the exact same thing, unfortunately I should have done this before.

I encourage everyone that has been a victim of www.itsjustlunch.com to voice their complain at the Better Business Bureau http://www.bbb.org/us/ to get your case properly addressed. It takes 30 seconds to complete the complain, and it is easy and reliable.

I am filing a class action suit against www.itsjustlunch.com and have read about people doing the same, so please contact me if you would like to join, at [protected]@gmail.com

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It's Just Lunch [IJL] SCAM dating service

This company is an absolute scam. Their "dating directors" at http://www.itsjustlunch.com/ will promise the optimal unique personalized dating experience. Considering that they charge a $1, 000 fee to start with you are misled into the perception that they are an actual reputable company, allegedly being in the dating business for over 15 years. Nothing could be further from the truth.

After investing hours on the phone describing what one is looking for and listening to a wide array of "perfect matches", rescheduling events to be available for their "planned meetings", and being enthusiastic about this whole venture, these scam artists set you up with people that they have clearly never met although they will go into details on the wonder of this match during their "sale pitch"; people that do not match the preferences you spent hours describing, and the best part is, when you complain, their once friendly, enthusiastic "dating directors" turn to money hungry scam artists. Merely 7 days after being lured into signing the dotted line of http://www.itsjustlunch.com/, stupidly, I requested a refund even if with some sort of penalty for those 7 days of their time, and their reaction was countless unanswered emails and calls.

DO NOT JOIN THIS SCAM! ITS JUST LUNCH IS A SCAM AND THEY WILL TAKE YOUR MONEY!

http://www.itsjustlunch.com/

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jsr666
Washington, US
Dec 15, 2010 3:43 am EST

I agree these ITS clowns are scammers and con artists!

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It's Just Lunch [IJL] Poor Customer Service

On 1/13/10, I joined the dating service It's Just Lunch. I met with Director Tsuki Reynoso who interviewed me and decided immediately that I would be a good candidate. I had some doubts, especially given the exorbitant annual membership fee of $2200 and had wanted to think about it, but felt pressured by Ms. Reynoso to make a payment before leaving. While I did sign a contract that Ms. Reynoso completed on my behalf, I was still a little uncomfortable and hesitant and offered to only pay 50% ($1100) on my debit card. After additional research I decided to cancel my membership. I have found numerous complaints online from other members across the country and in Canada. Membership fees vary from region to region ($1100, $1400, or $1600), I suppose that variance could be attributed to how large a city/pool of candidates is, but the one consistent issue is that everyone has been VERY unhappy with the service: either they’re poorly matched; the members are not thoroughly or even marginally screened, etc. I read one story of a woman who had been set up with a married man! Ultimately, I am a traditionalist and I just don't feel comfortable meeting men this way. I also found complaints from former employees who have stated that It's Just Lunch institutes discriminatory and deceptive practices, i.e. they do not accept African American or overweight members. Their directors are encouraged to sign up as many members as possible regardless of whether or not they think they have suitable matches AND they do not set up members on their first date until after three business days, which is the grace-period to cancel the agreement without penalty.

On 1/21, I wrote a letter, which I faxed and mailed on 1/22 notifying Ms. Reynoso of my decision to cancel the membership. I further explained that with the demands of my job and heavy travel schedule, I would not be able to maximize the potential benefits, and if I couldn’t do so there was no point in continuing the service. To be fair, I deducted the $200 administrative fee and since I was unsuccessfully matched on one lunch date (1/20), I prorated the incurred expense of $142.86. These figures combined amount to $342.86. I asked to be reimbursed for $757.14. Late in the day on 1/25, I received a call from their coordinator Lindsay to schedule a conference call with Ms. Reynoso for the next day. I gave Lindsay two available timeslots: 11:00 a.m. and 2:00 p.m. Lindsay never called to confirm an exact time. The following morning (1/26) when 11:00 a.m. came and went without a call, I assumed that Ms. Reynoso would call me at 2:00 p.m., but by 2:05 p.m. when I had still not heard from Ms. Reynoso, I called her. Ms. Reynoso explained that they have a no-refund policy and offered to put my membership on hold. I explained that I was resolute and that if I felt uncomfortable today, I would feel the same two weeks or two months from now. I also confided that I had recently rekindled a former (serious) relationship, but she insisted on placing my membership on hold. I could not understand her inflexibility. What if I were to marry my ex-boyfriend? Would my membership remain on hold indefinitely? Unfortunately, I signed this contract during an especially vulnerable time and if they are never compelled to reimburse me, that will be one VERY expensive date and lesson learned; nevertheless, I wanted to bring this issue to your attention because at the very least, I think their agreement needs to be modified. I am hoping that an attorney of interest will read this letter as I would be willing to join a class action lawsuit. I have found their behavior deplorable, unconscionable, and question the legality (at least) of their actions and most certainly the ethical and moral implications of being forced to go on dates against my will!

Ms. Reynoso then offered to speak with her management team and call me back the next day. Late afternoon on 1/27, I received a voicemail from her that she discussed this issue with her manager, but that she was about to go into a meeting. I called her on 1/28, but she was at lunch, so I left a voicemail. She never called me back. I called her on 1/29; she had already left for the day, so I left another message. I received a voicemail from her on 2/1. I called her back straightaway, but she was unavailable AGAIN! Oddly enough, each time Ms. Reynoso has left me messages, my mobile never rang. I suspect that Ms. Reynoso was surreptitiously calling me from a mobile instead of her landline to avoid speaking with me directly. I joined this service and attempted to quit one week later, but I feel as though the employees at It's Just Lunch are trying to drag out the process until I give up or too much time passes. It's a matter of principle, I should not have to pay for a service I never have any intention of using. I have also filed complaints with the Better Business Bureau (Oakland, CA) and the State Attorney General and will move forward with arbitration, if necessary, but I have no desire to continue this service and they shouldn’t be allowed to hold onto my money. I would appreciate any assistance or intervention you, any fellow “members” or attorneys interested or in the process of litigation can provide on my behalf.

Unfortunately, after volleying emails back and forth with It’s Just Lunch San Francisco franchise owner, Amy Brinkman, the BBB case has been closed and I am awaiting a response from California AG. On 2/24, I followed up my complaints with an email to Irene La Cota, which was interestingly enough intercepted by Ms. Brinkman, wherein she actually had the audacity to threaten me with a collections agency if I do not pay the balance of $1, 100 by March 13th. Do they really expect me to throw good money after bad? Do they actually believe that I would want to remain a client? Quite frankly, I have a very demanding job and have been travelling heavily over the last month. I resent the fact that I am forced to write letter after letter and file complaint after complaint; I have much more important issues/priorities to be addressing just now, mainly an ailing mother and teenage brother to look after, but I will continue to write letters and file complaints because ultimately I question and challenge the immoral and unethical practices of this organization. I will never go on another date arranged by this organization. I want nothing more to do with them. I regret ever setting foot into their offices and wish that I had listened to that little voice in my head telling me to rip up that contract and run away as fast as I can! And whether or not anyone can assist, I hope that for the other members my letter will provide a sense of empathetic frustration and for those considering a membership, this should serve as a cautionary tale and if you have the slightest doubts at all, please heed those subconscious warnings…

Warm regards,
Lisa Martinez

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It's Just Lunch [IJL] - Poor Customer Services/Credit-Refund Issues

I had signed up with IT’S JUST LUNCH TAMPA and cancelled my contract within the allotted time (as they offer a 3-business day “grace period” in which you can withdraw from the agreement, no questions asked). When I spoke to the woman who signed me up (Lee Butler), to discuss the cancellation, she turned completely “Jekyll and Hyde” on me. (She was actually...

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It's Just Lunch [IJL] Promotes Cheaters - Beware ladies!

Beware! I caught my boyfriend of 18 months on an IJL date about three weeks ago. I told IJL right away - even sent them his email messages to me tell me that he was "visiting his grandmother in the nursing home" that evening and to meet him at his apartment at 8pm and saying that he "loved me". He had said he bought a ring and we were talking of getting engaged at the time. I also let them know about how he had been kicked out of a landmark restaurant near them (permanently) for drunken lewd behavior. So, you'd think that IJL would cut him off as an "undesirable" wouldn't you? They should do credit checks on their clients - this guy is hardly a "professional". After this snafu (understatement) we tried to work things out. I thought we were on the right track. But, what do you know - they were STILL setting him up. So - ladies - I think they are so hard up for men that they will take anyone - even ones they know to be cheaters. I have learned my lesson - I am not gonna bother trying to put this humpty dumpty of a relationship back together! And when it comes to meeting someone - paying $1600 doesn't mean anything - you have just as good of a chance at meeting a decent available guy on the train! The "matchmakers" should be ashamed there - they have no one's best interest at heart but their own!

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Coco1987
, US
Jul 09, 2016 9:29 pm EDT

This site is just a venue for your boyfriend to do what he would have done anyway. For you to contact the company and tell them your personal problems is sort of baffling. I'm sure they got a laugh out of it, because after all he's a paying customer and like all businesses, they need to make money. They don't care if he's a cheater, or if he's married, or if he's a criminal or anything else. Do you think match.com gives credit and background checks to everyone who signs up? Of course not, they assume people can decide for themselves if they want to meet someone.

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Patriccia Sullivan
Knoxville, US
Mar 10, 2016 4:33 pm EST
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I joined IJL months ago with the promise of dates. To this date I have had one, very unexceptionable, date with a man who was a filthy mouthed pig.
I have requested at least a partial refund, we will see.
Does any one know how I can be part of the class action suit against IJL that is going on now ?
Please be smarter that I was & DO NOT join.

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It's Just Lunch [IJL] Not the service provider they claim to be

I have to agree with the other reviews. In this case, you don't get what you pay for. The membership $1, 800, outcome zilch. The director spent two hours with me describing how wonderful their service is, now that I have personally experienced it... boy are they delusional. They claim to understand what you are looking for, however they don't seem to match you up with your criteria. They tell you one thing, but do another. For me, this is a very expensive lesson learned. For you, buyer beware.

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It's Just Lunch [IJL] It's Just Lunch (Scam!)

I wanted to let everyone know about this dating service that I recently was a part of and why NOT to sign up for it.

I signed up for the year membership which costs $1, 800. Pretty extreme, but you can take it however you want. When I first began I decided this would be a good investment into my future to find a wonderful woman to spend the rest of my life with. The dating world is not easy here in Chicago and the typical "bar" women are far from the best. So this was another option other than the online dating scene.

Anyway, throughout the year membership I went on over 25 dates with different women, so I feel I am experienced on how this works. IJL leads you to believe that they have the perfect matches for you, which they don't! They call and tell you about the new match: What they like to do, their looks, their activities, their travels, etc... After hearing basically the same description for each woman, I eventually told them to not waste their time in telling me about the details. Every one sounded fantastic, until you went out on the date! Out of these 25+ dates, I would say that only 2 were good looking. Only a few (6) could hold a conversation, and many had completely different views/likes etc...and weren't even close to a match. It is very frustrating to go through that many dates throughout the year and not find 1 woman that I would like to date. This service had no idea of what I was looking for, after several conversations stating what I was in search of. They only meet with you once and somehow they "know" you. You have to explain your likes/dislikes over the phone to someone you have never met. Supposedly, there are a group of people who sit in a room and go over all the different profiles to match you up. I think they just grab the closest match and that's who you will be meeting. There was never a good match and then after complaining several times, IJL had the nerve to ask me to sign up for another year! Crazy! I haven't even spoken to the woman who interviewed me initially (Since I signed up). You would think that she, being the one who "knows" you, would do her best to advise or help in any way possible. She explained that she knew exactly what I was looking for, and I believed her. Unreal. IJL doesn't even show you a picture of the person you are about to go on a date with. If they did that, it would have saved the woman and I a bunch of time. There were very few good looking women, and the ones that were good looking, couldn't hold a conversation or didn't have the same likes/dislikes as I. And I'm sure that everything is vice versa as well...if I wasn't the woman's type, it would have saved her time/money. I wanted to let you know that I wasn't the only one. Several dates (10) that I went on said they hated the service as well and they weren't listening to what they wanted. Some tried to cancel the membership, but IJL wouldn't let them. Throughout the 25+ dates, there wasn't 1 compliment about IJL. Only complaints.

Anyway, to make a long story short:
IJL DOESN'T LISTEN TO YOUR NEEDS
IJL DOESN'T ADVISE YOU ON DATING, OR HELP WITH MATCHING
IJL DOESN'T MATCH YOU WITH PEOPLE THAT YOU CAN RELATE TO
IJL DOESN'T MATCH YOU WITH GOOD LOOKING PEOPLE
IJL ISN'T ANY BETTER THAN ONLINE DATING, WHICH IS MUCH CHEAPER
IJL DOESN'T FULFILL...SIMPLE.

So, in conclusion, if you are considering this service, take my advice and don't waste your money. IJL has been more of an annoyance than anything else. No one seems to know what they are talking about and they are just reading profiles...you could do that online for much less than $1800 + all the food and drinks that you have to spend when you go on these dates. Back to the real dating world...in fact, already have 2 dates lined up WITHOUT the service! Good luck.

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adamgn
, US
Aug 30, 2018 1:41 pm EDT
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Nothing else left to say, I am just another person who got ripped off by them.

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ellen evans
, US
Aug 07, 2018 8:17 pm EDT
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I could not agree more! It's just Lunch is nothing more than 'it's just a waste of money!" The claim that they take time to match you with those with similar interests is a complete lie. They match you up with those who have been unsuccessful in the past, but they owe them dates. You revive the bottom of the barrel every time.

These people are master crooks and con artists. The "Counseling service" is nothing more than telling you that you are on the brink of a break-through, which is impossible with the low-ball individuals that they set you up with.

I made the mistake once, believing that the $3, 500.00 I paid was for a year rather than six dates. Not one was appropriate even though I went in with a positive and hopeful attitude. They just do not have a quality clientele, even with their outrageous prices.Unfortunately, money which one might expect to be a deterrent to low class scum balls makes no difference whatsoever. Most of the men I was introduced to were clearly going through the mothions and several indicated that they had been paid extra to go on "one last date"

If there is ever a class action suit or other legal ways to help put this fraudulent people out of business, I am all in. I would rather pay $4000.00 to see them pay their dues than accept one more of their carefully chosen matches.

Join a meet-up group with those who share your interests, or just hang tight until the right person comes your way. To pay to meet someone who is likely to leave you discouraged and frustrated is a true crime.

I actually called local Denver channel 32 (The Crime Stoppers) to report this organization but asit turns out there were so many complaints that they ran several segments on it before and were not willing to revisit it. Buyer Beware was the message I received. Therefore that is all I have to pass on to other folks. If you have to pay several thousands of dollars to meet others who you have no interest in, nor nothing in common, join and interest group and at least have a good time at that.

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ellen evans
, US
Sep 17, 2017 9:54 pm EDT
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Dear Abby:
I am writing to cancel my membership with “It’s Just Lunch.” It might be more aptly called, “It’s Just Les.”
I am horrified to finally find out the truth regarding at the way you run your business. Your lack of honesty, integrity and professionalism is beyond anything I have ever experienced.
I very much enjoyed my time with Wayne. He was the most kind, fun-loving, and attractive man I have met in years. He is also the only one with even one of these attributes, I have been introduced to since joining “It’s Just Lunch.”
There was only one major problem. He explained to me that he too, works with you as a matchmaker, and made if perfectly clear that this was to be his last date with “It’s Just Lunch.”
He told you that he was looking to move to Arizona, if not permanently, then at least half year going forward. He also travels extensively, and has little if any interest in dating anyone in the foreseeable future.
Although you were notified of this, you convinced him to go on this date with me. Worst of all, you kept this information from me. This is a lie by omission at the very least. The worst part is that I trusted you.
How incredibly unfair and unethical of you to match me or anyone, with an individual you know is not going to be available, nor has any interest in utilizing your service in the future.
This seems particularly irresponsible and downright cruel. Particularly when you are well aware of how unhappy I have been with my matches to date. I made every effort to remain positive, and cooperative only to be duped, by your blatant lack of honesty.
There is a legal name for the act of purposely withholding information from those who pay you in good faith to provide the services advertised. It is Fraud!
I will not pursue any attempts to receive a refund of the thousands of dollars I spent in the belief that you had my satisfaction at the forefront of your attempts to find suitable matches. Nothing could have been further from the truth. If your approach to legal natters is anything like your slip-shod manner in producing positive dating experiences, it would simply be a further waste of my time, money and energy.
You can be assured that I will be actively searching for avenues to put a stop to such corrupt business practices. Social media will only be the beginning.
Please do not look at this as a threat. It is a promise.
Do not contact me regarding this matter. I have lost complete trust, faith and confidence in both the staff, including yourself, and the business practices of “it’s Just Lunch.”
Good Luck,
-E- Denver

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gelzweig
Plantation, US
Feb 03, 2011 3:58 pm EST
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I signed up with Just for lunch (JFL) on December 15, 2010 for a 14 month/14 date matchmaking service. To date, I have been scammed, embarrassed, lied to, and left hanging by unprofessional and non-responsive staff members who could not care less about whom they set you up with or whether that person ever shows for the scheduled date. Specifically:

1) At my initial consultation with I was enticed into joining on the misrepresentation that they had the perfect match for me, a lovely 35yr old Jewish girl name Mira. Upon joining I soon learned that Mira either didn't exist or was not longer available. What a scam.

2) First date scheduled and confirmed for December 7th, 2010 was canceled by the other party 1 hour before the scheduled date.

3) Second date scheduled and confirmed for January 12th, 2011 was a no show by the other party. Three hours of my day wasted not to mention the embarrassment of sitting in a restaurant by yourself for 45 minutes and having to walkout with your tail between your legs.

4) Third date scheduled and confirmed for the evening of January 12th, 2011 was a total mismatch. We had nothing in common and the young lady seemed totally burnt out on the JFL process. I can only assume they use her for every available male match since JFL bench strength must be very limited. .

5) Fourth date scheduled and confirmed for Friday January 28, was canceled by the other party 1 hour before the scheduled date.

6) Fifth date scheduled and confirmed for February 2th, 2011 was a no show by the other party. Three hours of my day wasted not to mention the embarrassment of sitting in a restaurant by yourself for 45 minutes and having to walk out with your tail between your legs. I was later told by my dating coordinator that the other party had never confirmed the date. When asked why I was still sent two emails asking for me to confirm, which I did, wasn't the date wasn't postponed or me notified by JFL that the other party hadn't confirmed. I was told by Marcela the South Florida Dating coordinator that this is Standard Operating Procedure and that they send people out on dates all the time even when both parties haven't confirmed and that their clientele often get stood up.

My outrage with the service and my bad experiences generated absolutely no concern or apology on the part of Marcela the South Florida Dating coordinator for JFL and my emails and calls to the salesperson who signed me up, Carrie, have gone unreturned to this point, which for me was insult to injury. How could a service firm care so little about the service they provide or their clients.

In conclusion, my request to terminate the agreement and refund my money, for non performance, has gone ignored.

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lovely widow
, US
Jul 02, 2016 11:42 am EDT

It is a fraud.. In January 2016 I had relocated to Hilton Head SC. I called IJL Mike F took my call. I was vulnerable. He In no time he signed me up to the tune of 2, 800. with a no refund policy. I knew that it had to be a con when he referred to me as a "catch" so unprofessional. I have reported it to numerous authorities. It should be shut down. A few days later a lady called me from Savannah for a meeting.. When I arrived she pretended to not be affilliated with IHL. She had already told me too much information. She told me IJL in Hilton Head did not have enough men for women and that Mike F knew that. The whole thing is a fraud. It should be closed and not allowed to continue the sham. I A class action as well as criminal charges should be considered.

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Andy71
Calgary, CA
Jun 29, 2015 3:09 pm EDT

Every word of this review i second and i strongly advise people to stay clear off this scam of a biz ! I have had similar experience.. They simply do not have any matches and they fake matches all along ...to lure people into signing up and then there is no going back because i guess their sole purpose is to take your money and not provide any service at all ! Someone should report them and i hope that the day arrives when they are made to return money for every person they have failed to deliver along the promises. No one is expecting marriage as a definite outcome but providing matches which are as per the choice is what the services are all about and we must get what we paid for !

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Lousy in Louisville
Louisville, US
Feb 27, 2015 11:58 am EST

I paid 2000 and every male I was "matched" with got a big discount and because of that, none of them were of the caliber of what I was promised. I actually got set up with the same man twice. UGH! Almost everything that happened to the others in the complaints listed above happened to me. I am now in a dispute as they claim that my membership has expired. They still owe me a match, but they say they do not. I am sure that if they do match me with someone it will be awful.
IJL is LOUSY IN LOUISVILLE! There is currently a class action lawsuit against them, I have inquired to see if I can join it.

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vickers
Lake Forest, US
Aug 20, 2014 12:44 pm EDT
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I was a sucker and also joined IJL. Do not join this so called "dating service". SCAM to the max... I tried to get my money back but failed, I will take them to court. I have had two dates in almost one years time. Both were definitely not at all like anyone I am looking for. I was told they have a report regarding my likes and dislikes. I asked for a copy of this, I have been told they can't give me a copy of the report because it is confidential. If they have this so called "REPORT", it should have my words, not confidential. No notes were taken during my so called "interview", which lasted about 30 minutes. This is a total scam and I have also experienced the other comments. Look on the BBB website, but they still exist...How can they?

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JuliefromReno
Reno, US
Aug 15, 2014 7:36 pm EDT

Wow! I wish we could create a class action lawsuit against this horrible scam of a company. Every single employee I've interacted with seems to have a low IQ and be completely oblivious to social differences or basic communication skills. I paid $ 2200 for my 1 year contract after being told how many amazing matches they had for me. The matches (2 so far in 6 months) have been so far off the mark to almost be funny if I weren't so mad about wasting my money. For example, I'm a Ph.D., independent income, world traveler, and they matched me with a truck driver who likes stock racing and RVing. Perfectly fine interests, but not a match! I do want my money back. Any ideas?

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tweety002
Baton Rouge, US
Mar 14, 2014 7:48 pm EDT
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I have been scam by this company, I paid $2, 400 only had 1 date in 6months...I want my money back! Do you know if anyone is filing an class action suit?

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It's Just Lunch [IJL] Bad Product

I have tried this system in two states and have seen the same results in both. I feel that they put you out on dates just to get you out there, it's a numbers game. Going in, I thought that the interview process was going to be extensive, this is not the case. It's not like I am the only one saying these things, nearly all of my dates have expressed their disappointment with Just Lunch. They consistently set me up with people that I am not remotely attracted to. It's not fair to me and definitely not fair to the women I've been set up with. I am not a big fan of Match.com but at least there you get an idea of who you are looking at. Most people in the US need to have some sort of attraction to someone, especially if they are a stranger. Until they offer some sort of face book they will continue to have the same poor and inflated results. It's not just the attraction aspect, there were numerous dates where we had opposite interests. It's a shame the way this business is run. Their idea of listening to complaints is just pushing them further down the list.

Most of their clients are too quiet to speak up and write reviews like this one or on Yelp. I'm not the only one that also feels that someone is writing bogus positive reviews? I'm not saying all the reviews are bogus but I am saying it is strange how they come in bunches after a negative review has been posted. More importantly, go to Google and type in "It's Just Lunch Complaints". Look at all the issues and lawsuits that pop up. There are over 250, 000 entries? That should raise some red flags, shouldn't it?

Dating is difficult no matter what you do or don't do. Can you find that special someone through Just Lunch? Yes, anything is possible. My advice is to NOT get your hopes up and make sure you hold them accountable to the age and geographic areas you specify. Also, bring in pics of the opposite sex that you are attracted to because their current system does not even account for that. I was a customer for well over a year and a half and I only went out with one girl more than once. She turned out to not believe in organized religion and that was an immediate deal breaker. I respect her beliefs and would never speak ill of them. She was a great person but obviously not a good fit for someone who does believe in organized religion. You would think that would be a pretty big factor when setting people up on dates.

Hopefully this review will help future and current Just Lunch members. I also hope that Just Lunch will take this into consideration and use the feedback to fix their current product. This conceptually is a great ideal but lacks the execution to give the desired results. Plus, don't be surprised if there are a few more (4 & 5 Star) reviews to bury my honest and accurate assessments of Just Lunch on Yelp.

I was right, all the negative reviews on Yelp mysteriously get pushed down to the bottom:)

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Fundability
Burlingame, US
May 03, 2015 10:17 am EDT
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My experience with It's Just Lunch is a huge disappointment and I discovered I paid more than most people, over $5, 000. In 4 months I have been on 4 dates.
Their responses to email and phone calls is they are in a meeting or they use a script from the company as to what to say.
I joined It's Just Lunch because I have a busy career and don't have time to filter through on line dating portfolios.. The reality is I have spent a lot of time monitoring and reminding It's Just Lunch San Francisco staff what my "must haves" are. Their response is that they don't go by that because when they introduce us to a match, we are willing to accept dates outside of our requirements. My dates have been "geographically undesirable, " or " unable to do physical activities due to illness and obesity.". They also say they are getting to know me and will make a note of my requirements. I, of course, informed them of these "must haves" from the beginning.
Nothing is done by database. They cannot do a search for any specific geographic area, age group, etc. They tell me they take notes and have meetings and do the matches. I have asked for a refund several times and was told no.

My friend googled complaints against It's Just Lunch. A bunch of information came up.. A class action suit was successfully won in New York. I would like to gather a group of San Francisco It's Just Lunch members to do the same.

I don't mind paying for good service, but object to paying for "no service."
If you are interested in pursuing a class action suit, please call [protected] and ask for Suzanne.

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Shane Keller
San Jose, US
Jul 09, 2012 10:01 pm EDT

Long story below on It's Just Lunch lawsuit and their dishonest sales tactics and business practices. Short story: If you mention the IJL Yelp reviews, Sarah (spelling may be “Sara”) and Kelly may try to distort the reviews and blame them on unhappy people. I fell for this trick. Don't believe them! Based on my experience, all of these reviews are probably true! And their other big sales tactic is mentioning how many years they've been in business and how much experience they have. Don't fall for this! They have been sued multiple times and are now being sued again. They prey on people's hopes, don't provide the matches you ask for, and have no remorse about it that I can see. Who knows, maybe their worldviews are so warped that they ignore the fact that many of their customers are unsatisfied.

I've never written a scathing review of anything, and I like to give people the benefit of the doubt and not sweat the small stuff in life. So the reason I'm writing this review is because this is a BIG deal to me. This company is misrepresenting its services, taking advantage of people, and has NO intention of changing its business practices. A class action lawsuit is currently in progress against them. Please message me for information on how to join if you have paid for this service and are in a similar situation. You can join the lawsuit FOR FREE.

DISHONEST SALES TACTICS. I signed up for more information on the It's Just Lunch website and the next day I got a call from Kelly. We ended up setting a time to meet in person on 3/23/12. I went into her office and went through the IJL interview. She asked me about myself and what I was looking for in a match. I told her I wanted a girl who was (in order of priority):
1) Within ~3 years of my age
2) Fit, athletic, and thin
3) Positive and optimistic
4) Intelligent
5) Adventurous
6) A good lifestyle fit: lived on the peninsula, college educated, etc.

Then Kelly said something that later on proved to be ironic. She asked me if that was all I wanted, as if she wanted me to be more stringent in my criteria! I told her we could start off with this criteria and get more stringent if necessary. Kelly told me she had about 300 girls who met that criteria. That's right. 3-0-0. I had read the Yelp reviews so I flat out told her that I was skeptical of the service because the reviews were so bad. She said that all of the people who wrote these reviews were unhappy people who either gave up on the service or basically were rejected by other IJL people on their dates. She said this is common in the matchmaking industry, and showed me other reviews of Table for Six and Events and Adventures. She added that all of the people who had success were too busy falling in love and being happy to write reviews. I asked if I could talk to one of these happy customers. She said no because it would violate their privacy, which I understood. She showed me a stack of at least 10 handwritten testimonials and some wedding photos I think, which looked legitimate. I figured hey, I could see how someone could get upset if they don't find their soulmate/whatever. There is a human element involved, so maybe all the Yelp reviews are just bitter people. Oh there's a bad human element involved all right. Here's a hint...it's not the fault of the people paying for IJL. So, not knowing what I was getting into, I signed up. I didn't take the time to do more research because honestly, the main reason I signed up was because I want to use my time most efficiently and a matchmaking service seemed much more efficient and cost effective than cruising the bars. I was excited though. Kelly said I should expect 2-3 dates per month. And I had about 300 girls in my dating pool, so how could I possibly not find some great matches?

First date was on 4/13/12. Marissa, the coordinator, forgot to make our reservation at the bar. Luckily I got there early and got us a seat. My match fit most of my criteria...except #2 and #3. Which are for sure deal breakers. I couldn't believe it! Especially because #2 is a reasonably objective criteria. If you go to a doctor, they can determine if you are underweight, overweight, or fit. I called Kelly the next day as she had told me to, and said that I was upset with my match and wanted to cancel my service. She said that finding the right match was a process, and that she thought my match was fit. She mentioned that perhaps my match had gained weight since her initial interview. I was shocked, but Kelly seemed to feel so strongly that the girl was fit. It's true that there are some gray areas between overweight and fit. I've been athletic and fit my whole life and I'm attracted to girls like me, but maybe Kelly wasn't aware how strict my standards were. So I decided to give it another shot, but made it very clear to Kelly that I was very unsatisfied with my match because I did not consider her fit. And that if this next match didn't meet this most basic criteria, I was leaving.

After weeks with no dates and finally calling Kelly when I flat out didn't hear from her for a week (I won't go into details here because that would be another page) I was set up with my second date on 5/31/12. My second match met criteria #2 even less than my first. NOTICEABLY less. So I called Kelly to cancel and cut my losses. She then told me that she thought that my second match had been fit. It seemed at this point that either 1) Kelly had a warped view of what “fit” meant that she was not willing to change to make a client happy, or 2) IJL had no matches that met my criteria and were not telling the truth to me. Kelly suggested that I email her pictures of girls I had dated, so that we could finally get on the same page.

I couldn't believe how off the matches had been. But even more, I was puzzled by how unapologetic Kelly was. It was like being in a Twilight Zone episode. Because she was so unapologetic, it really seemed like her perspective was truly different from mine. Why would she lie? I have to give Kelly credit; she is very persuasive. So I agreed initially to sending the pictures on 6/4/12. Then I thought about the situation a little more. Neither scenario 1 nor 2 was a promising one. I needed a show of good faith on their part before I wasted my time on another date because they could not meet this most basic criterion. So I asked to see a picture of my next match to make sure that we were finally on the right track. Kelly said that was not possible, and that it was a $10, 000 level membership. So I told her it definitely wasn't going to work out.

Then Sarah, the Bay Area director, called me. I told her my concerns that either scenario 1 or 2 was happening, and asked for a one-time view of my next match's picture, or a refund. She first tried to argue that my second match was what I had asked for. I FINALLY GOT HER TO ADMIT THAT MY SECOND MATCH WAS OVERWEIGHT. But not obese, she countered. Hilariously, she hypothesized that this girl had also changed in appearance since her initial IJL interview. So Sarah refused both of my options, and tried to get me to resume my membership. I expressed my disappointment at being told that I would have 2-3 dates per month who were great matches, and instead going on 2 dates over 2 months with girls who were not good matches. Then she accused me of not trying hard enough. Which she will probably reiterate if she writes a response to this review. I told her to call me if she changed her mind about the refund or the pre-date picture. She said she would put my membership on hold. Ha!

To wrap things up, I am trying to figure out how this company has been in business for so long, and what we can do to stop them. This experience wasted time and money, and that sucks. What sucks more is that this company is still in business. And still taking advantage of people. Both girls I went on dates with mentioned that they were unhappy with their membership as well, but were resigned to finishing it out. And judging by the reviews I've found on the internet, most people feel the same. Yelp, Better Business Bureau, and class action lawsuits may help, but may not be enough. This company should be put out of business.

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beachmountain
Piedmont, US
Mar 06, 2012 7:53 pm EST

What is this ' that I am seeing threw out my review?

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beachmountain
Piedmont, US
Mar 06, 2012 7:49 pm EST

I find it very interesting that most of the comments about It's Just Lunch have disappeared. They were all negative reviews on this company, one of which was mine. I complained to the BBB and they did nothing. I complained to the city of San Francisco and they just recently got back to me. I sent my complaint two years ago. So now I am rehashing and regathering all of my documents proving that this company is operating illegal business practices and basically stole money from me.

The only way that I can see that someone would have any luck or good results with this company would be a big stroke of luck or if you are just the type of person that is very simple and would be happy with just whom ever. In that case why spend this kind of money? This company dose not do background checks on anyone and they do not show you any photos. This company preys on desperate people.

I know that I am a complex person and very attractive on top of that. This dose make it harder for me to find someone. I am very open and used to date a lot. I just wasn't finding anyone that was a good fit for me. The men that I was finding online that would be a good fit for me did not even live in this country. So I searched out other options and ways to find Mr. Right. That is when I found this company. I thought I would give it a try. When I got to their office they seemed professional and nice. I did find it a little odd that they don't show you a picture of the person that they are going to set you up with before hand but then I thought, OK sometimes people don't look like their photo anyway. I made a very strong point to the woman that interviewed me exactly what I was looking for and what I didn't want. I even brought pictures of some past boyfriends and men that I am attracted to so she could have an idea of what my taste are. Right away she told me that they had several men that fit what I was looking for. I said "Really!? You have a lot of attractive men that are not conservative but also not way out there and men that are into the outdoors and the city life and that like a wide rage of music?" She said yes. So I thought great! I don't know how they have managed to find these men because I felt like I had been looking every where.
I didn't feel comfortable giving them that kind of money all up front so we worked out a payment plan. I did not want to pay with a credit card or my bank card so I said I would feel more comfortable sending them a check. They pressured me to pay with my bank card for the first payment since I didn't have my checkbook with me. I said I could pay the first payment with that only if they would not keep that information and would not charge my card again. They assured me they would not keep the information and would only charge my card this one time.
Within a few days they called and said they had a match for me. They described him and he just didn't sound like my type. I've been out with enough men that I can spot things right away if it will be a match or not. I reluctantly agreed to go out with this person. They set up the date on a Monday holiday. That weekend my plans with my friends changed and I would have to push the date back by an hour to make it. I called the office on Sunday and left them a message. I also tried to call the restaurant but they did not give me the phone number and when I called information they could not find the phone number either. So now I had no way to get ahold of this guy to let him know the only way I could make it is if we pushed it back an hour. I called it's just lunch again Monday morning and no one was there to call me back or to call the person I was suppose to meet because they were closed for the holiday. This stressed me out. I went to the restaurant anyway hoping by chance he might still be there. At fist the hostess didn't know what I was talking about but then another person that worked there came up and told me I just missed him. I called again on Tuesday and they tried to make me feel guilty that I missed the date. I said well you claimed before I signed on to this that if I was ever running late or needed to reschedule it would be easy to call the office and then you could call the date and let them know. I said maybe from now on only set up dates that are on days and times that your office is open. So they agreed. Then they tried to set me up with another man that by their description did not sound like a match for me. They claimed he was really cute and sweet. I should give him a chance. So I said ok. But then they wanted to set up our date on a Sunday. I said after the last experience I only want to go on dates that are times when our office is open. They told me, well this is the only time we could fit your schedules together and then they tried again to guilt trip me about the date I missed. So again I reluctantly agreed to meet this person. When I got to the restaurant there was almost no one there. There was a very conservative looking unattractive man at the bar. I thought this better not be who they are setting me up with. It was. I wanted to turn and run out of there. The bartender was more my type and I felt mortified that the wait staff knew that I was there threw this expensive company to meet this guy. I felt like all eyes were on me. I felt so embarrassed. I thought ok lets make the best of this. I asked this guy what he was looking for and the type of women they were setting him up with. I was shocked. They clearly were not setting him up with anyone that would even remotely be a match for him. He said he was just happy to be going on a date. I said yes but you are paying all this money they could at least set you up appropriately. This guy was really into skiing. I know several women that ski. Why would this service set this man up with anyone that dose not ski? After talking to this guy I got a very clear picture of how this company works. So I called the next day and said I need to cancel my membership. They did not call me back. I called several times and got the run around. Then I insisted on talking to the manager. She was incredibly rude and tried to use bulldozer tactics on me. I hate people like this! They are bullies. This company clearly dose not care about their customers. They only care about taking your money and reducing you to a pea. They prey on people with low self-esteem. Right away I sent them a letter stating that I wanted my membership canceled. They refused to cancel it. By law any and all contracts can be broken within 30 days. This had only been two weeks. I filed a complaint with BBB right away. And then It's Just Lunch charged my card another $255. I called my bank right away and said I did not authorize this. No where in my contract dose it say anything about them charging my card or me authorizing them to charge my card. It also dose not specify any where in the contract that I can not cancel my member ship at any time. It dose say that there will be a prorated rate. That's fine. Pro rate it for two weeks. My bank Wells Fargo allowed them to take my money. This is also illegal on the part on my bank. Needless to say I don't bank with Wells Fargo anymore. I found other banks that give you a better rate and do a better job at protecting your money.
So what has transpired from all this? I payed over $500 for one horrible date, BBB did nothing, and two years later finally the city of San Francisco is addressing this. We'll see what happens. I had also tried out Great Expectations and even tho I ended up not using their service I liked that they did extensive background checks on their members and before you signup with them they do an hour interview and look threw their data base to see who if anyone they have to set you up with. They only had one person that came close but I was not attracted. I appreciated their honesty and care. Then I found Ok Cupid. It is free and I have had the most luck with that site.
My advice: What ever you do, DO NOT THROW YOUR MONEY AWAY on "It's Just Lunch" Or should I say "It's Just Your Pocketbook"

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Wendy Newman
Oakland, US
Nov 18, 2011 7:23 am EST

Slowly I slide my finger atop a tall stack of crisp, new one-dollar bills. I draw the first one into my palm and crush it into a small wad, as if it were a soiled Kleenex. I toss the crumpled greenback into an eagerly waiting toilet bowl. Flush. I crouch and watch with great enthusiasm as the whirlpool swirls and sucks it down. I grip the next one, crumple, crush and repeat the process again, and again, and again… two --- thousand --- six --- hundred --- times.

This fantasy is vivid in my mind. Living out this daydream would have given me more joy and satisfaction than the six-month contractual agreement I just completed with It’s Just Lunch (IJL).

I signed up for IJL upon the urging of my good friend in Seattle, who has membership there. In Seattle, IJL customers average one date a week and sometimes more. I thought this was what I was buying.

I gave them a month to get under way before letting them know I wasn’t getting my weekly date. My matchmaker did all she could not to laugh – at which point I revealed my expectations that the two IJL offices act similarly. To this day, no one at the San Francisco IJL office will admit customers have an expectation that chains or franchises operate in a similar fashion – you know, like a Big Mac in Seattle is the same as a Big Mac in San Francisco? When I tried to make this point to the General Manager, she treated me like I was a crazy person for having that point of view, and thought my expectation of chains being similar was outrageous. Huh!

People of the Bay Area, if you think the online dating sites are a waste of your time, and you’re considering It’s Just Lunch, consider this:

With IJL, a six-month membership is $2, 600 and you go on five dates. That’s $520 a date.

A Match.com six-month membership is $119.94. If you’re like me and average five or six dates a month, it’s roughly $3.63 per date.

But we all know the price isn’t the problem. When spending our hard-earned money, we consider the value of the product or service, the patient and responsive customer care, and the skills and expertise of the professionals servicing us. In a matchmaking service, we hope for one that deeply understands our needs and works with us in partnership to help us find a desirable and compatible match. IJL failed miserably in all categories.

I’m not a high-maintenance woman. I originally had three requirements:
1) His age range be between 2-11 years older than me
2) His location be within 30 minutes from my house
3) His height be at least 6’ (since I’m tall and I like wearing heels)

Week 1: Nothing – crickets.

Week 2: They call with my first “match.” He’s 13 years my senior, lives 120 minutes from my house, he’s 6’ tall – um, no. I pass.

Week 3: Next Match – 6 years younger than me, lives 90 minutes from my house, and he’s 5’10”. Nope.

Week 4: Next match – same age as me, lives 115 minutes from my house, and he’s 5’10”.

I reiterate my three needs at this time, at which point I’m told that even though I stated my preferences up front, they don’t match by height. Great.

A few days later, I get another call. My next match is 14 years my senior, and lives 60 minutes away. I cave – I give up – I have them set up the date. He was the worst match ever.

After this failed date, a month after I joined, I knew I was had. I wanted to be released from the contract so I made the General Manager of IJL a very generous proposal. I offered the company $600 as compensation for the first date if they would let me go. Of course they declined. No refunds. No guarantees. No satisfaction.

IJL touts that they have professional matchmakers looking out for you. Don’t believe it! My matchmaker, while a nice person, was absent, and certainly not matching to my personality, preferences or needs. The coordinators that “take care” of clients were usually unavailable and often remiss in returning calls.

Women of the Bay Area, don’t do it – don’t be suckered in. If you’re unconvinced, and you crave more details, you can read the blow-by-blow of every date, along with a detailed scenario of dealing with this company firsthand, on my dating blog, WendyDates.blogspot.com.

For a demonstration of their less than stellar customer service, be sure to read the post “It’s just a drag” (April 17, 2011).

The five IJL dates, for quick reference, are:

Date #89 - April 17, 2011
Date #90 - April 27, 2011
Date #95 - June 2, 2011
Date #99 – August 2, 2011
Date #100 – October 20, 2011

Over the past few years, I have been on exactly 100 first dates. Three out of five of my IJL dates were literally, and without exaggeration, the worst three dates of my life.

The IJL dates couldn’t have been more of a mismatch if a troop of blind, half-crazed monkeys went out into the streets to find my man. While on an IJL date, I often wondered if I was secretly appearing on an MTV dating reality show.

So, my readers, if you’re single and looking for your mate, good luck out there. I don’t know what the answer is; I’m still gathering data, but I can certainly testify that it’s not It’s Just Lunch!

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cablecargirl
san franisco, US
Feb 22, 2011 5:39 am EST

I have been very happy with this service. I understand that some of their members are going to be frustrated if they don't meet the "one"; but there is no way they are a scam. They return all of my calls promptly, listen attentively to my feedback and offer great dating tips. I haven't liked all of my matches, but I can see why they were made for me. I'm a small business owner too, so it really upsets me when I read outrageous, false accusations. I would give them a 4 out of 5 star rating. By the way, I'm a member of the San Francisco office.

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Holly1980
San Francisco, US
Mar 21, 2010 10:09 pm EDT

I have been super happy with this service. I've been a member for about 6 months and have gone out on 9 dates. 7 out of the 9 were really good. I've gone out on 2 or more dates with 5 of them. 2 were duds, but I wasn't upset. This is a more effective way for me to meet people, then doing online dating. Now, that's scary.

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ijltoldmehewasdivorced
Smyrna, US
Aug 21, 2009 1:40 pm EDT

It's Just Lunch (IJL) in Atlanta presented a match to me in June 2008. They told me he was divorced and described him. Our first date was June 27, 2008. Long story short, I just obtained a copy of his divorce decree from Cobb County, GA Superior Court (issued last week, by the way!) . It shows that he was NOT divorced at all the entire time we dated. He was separated on or about January 22, 2008. His first date with me -- at which he and IJL represented him to me as a divorced man -- again, was June 27, 2008. The divorce decree shows that he filed for divorce July 21, 2008, and that his divorce was final ABOUT A WEEK AGO: August 14, 2009. He told me that he had dated other women IJL set him up with before he met me, too. For more details visit http://dontdatehimgirl.com/posts/231349/ . The good news is that I learned it is relatively easy and inexpensive to check court files and backgrounds on people you date. So why sign up with IJL?

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aussie1
San Francisco, US
Aug 11, 2009 12:55 pm EDT

I loved this service, and I was fortunate enough to find my husband there. We have been married for 2 years and we have a beautiful 1 year old baby. I've recommended this service to several friends, who are currently dating through them and having a great time. One friend told me that she's gone out with a couple of people who didn't like the service. She said they were very negative and probably had unrealistic expectations of who they should be dating anyway.

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NiW
Santa Monica, US
Apr 02, 2009 11:03 pm EDT

Scam, Scam, Scam!

1. Interviewed me in California and moved the operation to Florida! Called me every few months with some random resume from an old interview. No one gave personal introductions. Totally random people.
2. Two of the guys were complete wackos!
3. Way overpriced ($1200) and they didn't give me the agreed upon number of dates for the year.
4. Save your money and go online. You can weed out yourself and you have a bigger choice.

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