IT Cosmetics
reviews and complaints

I ordered with a valid credit card 3 deluxe kits ... I called to find out when I should receive my products. The man with an accent I could not understand completely. He was rude and yelling at me and said I would not get my products unless I paid allot more! I just don't understand! My favorite makeup and I cannot order? I had ordered off the infomercial before why not now?please help!

I have order two products online because of the offer (buy one or two products and you will receive tree minis travel sizes with code trio) I have done everything as aked, when I received my items nothing came just two simples, I contact it cosmetics by email they informed me (that they are unable to send the free items on their own the system doesn't allow.) that is really wrong for a company with so expensive products. I spend 58£ for two products. Disappointed with this company for treat customers like that.

I have ordered bye bye undereye from you three or four times now the first two times my undereye makeup was full. The second third and fourth time they were half full. I know because I know how the tube feels when it's full. This is not right especially when I'm buying multiple tubes like I just did this time.I just ordered 3 tubes, please make sure they are full. I am also asking for some kind of term burden Ent for the 4 half empty tubes I recieved the last two times. I thank you in advance for you consideration on this matter! Have a great day!

I tried to cancel but they still sent products. I went ahead and called them so I could pay for what they sent as to not get a bad credit report plus to make sure they cancel. Suddenly they come up with some mysterious amount that they say I owe for a shipment 9months earlier. So, are you telling me that you owe a company for 9 months and they still ship you product? They will RIP YOU OFF. Just say no! I got a call from someone from Customer Service who basically said too bad. You prove you called to cancel, etc.

I ordered foundation from It Cosmetics. I had used it before and liked the product. However, when it arrived it was half full. For $65 I would expect the tube to be at least be 3/4 full!
I contacted customer service four times. Each time they responded with the same form letter telling me that the tubes are weighed and they couldn't have made a mistake. I even sent pictures after they requested them. I dealt with three different customer service agents none whom seemed to know about my previous conversations Even though I provided them a reference number.

I am normally not a grumpy customer but I would think that there should be some sort of acknowledgment of this issue. I even asked for information to return the product but have not received anything.

If the product is only filling half of the tube, perhaps the tube should be made smaller. It is very misleading.

I bought the celebration foundation and bye bye pores from QVC. Within 2 weeks I noticed the pores around my mouth and my chin and jawline looked completly clogged and white like the powder. My face began to break out into huge sores. It wasn't acne. Little hard beads of the foundation and bye bye pores would come out. I went to my dermatologist and had to be put on doxycycline for 6 weeks due to a severe infection from the clogged pores. After treatment I waited a few weeks and tried the products again to be sure they were what was causing it. Same exact thing happened and I'm on antibiotics yet again for 6 weeks and I have major scarring from the clogged pores and sores. I have since gotten rid of my entire it collection and I had every product including the creams.
No issue since I stopped using the It products.

I am usually very happy with my IT products. However, I have two IT Girl lipsticks of which the cases are chipped. I went to put my contact lenses in the other day and had particles of the lipstick case chips on my fingers. I will forward a picture. I would appreciate a refund on these two very expensive lipsticks. I paid $24 each and a drugstore brand is much better quality/ no chipping or shavings on my hands.

After watching scores of commercials by Jamie Kern Lima, I ordered the IT Cosmetics Bye Bye Foundation trial kit for $39.95, as advertised, on Mach 8, 2017 and received it today, March 15. The enclosure of the package clearly indicated that I still owed $79.90 as part of the “agreed membership” price (?). Nevertheless, I was so sold on the product's ability to provide full coverage of just about anything and it's alleged smooth and silky application that as soon as I received it, I rushed to try it hoping that, at last and as promised by the commercial, my face would have full, smooth coverage. The foundation turned out to be of the consistency of toothpaste and spreading it was anything but smooth. Even with such a high viscosity, it did little to cover but rather enhanced the lines, wrinkles and other imperfections although it did cover smooth discolorations. Adding to the already applied foundation did not help since it then gave my face the look of being spackled with liquid drywall. Cancelling my “membership” was not too difficult today. Getting my money back has been challenging but I shall keep an eye out to see just how long and tedious that will become.