Funny enough, this is actually the exact same response I got from them Monday morning when I was back at home! Hilarious that they couldnt even take the time to reprint their response.
They overlook the issues in this response and they deflect all blame as you can see. Its my fault because I forgot my clothes and its UPS' fault because they couldnt get out there.
What they dont acknowledge - and NEVER have - is that it is THEIR FAULT I had no idea what was going on the entire time! They sent me 2 emails comforting me and saying that "the item had shipped", including tracking #s. I had PLENTY of time to drive to a store and get matching clothes on Friday, what I didnt have, was that time on Saturday morning when the item never got to my hotel.
The emails were lies as both were voided as you explained on Monday. The true email with the correct tracking # was NEVER sent to me. I wasted valuable time on hold and fighting with UPS over the not one, but TWO incorrect tracking #s you sent.
All the while you still claim you did me a FAVOR??? This whole time, you were nowhere to be found. What kind of favor do you friggin mean? I PAID ALOT of money for saturday shipping, and you F-D it up!
Not only did you send incorrect information, but you have no store hours whatsoever on weekends. As a company that caters almost exclusively to weddings, do you think that makes sense? Weddings are on weekends!
The point is - you all are run out of a cardboard box in Oregon. You do not have the customer service, or competence of any reputable store, and hopefully now people know it!