Isha Travels / Returned the cancelled ticket money.
The airline agency "Isha Travels" cheated us $1780. We booked a ticket to India through this agent for my wife and son to travel from US to India on Nov 3rd. I request them to book the ticket so that I can change the dates of travel. The agency booked the ticket. My wife could not travel on that day. So we asked the agent if we could cancel the Ticket. They have mentioned that there will be a 500$ penalty. We agreed to that. The agency told me to send an email them about cancelling the ticket. They said that they have forwarded our mail to Airline requesting the cancellation. Isha travels mentioned that the airline usually takes about 2 months to cancel the ticket. I called them back on December 26th, "Isha Travels" told us some times airline processes the refunds late. So they told us call back in end of January. I have been calling them every 15 days. Its now March. Still did not get the refund. Called the Lufthansa airline. They mentioned the Ticket was never cancelled. But Isha travels says the Ticket is cancelled. Called today, Isha travels was very arrogant in tone and said we will not return the money. Do what ever you want. Now my wife and son needs to travel to India in April. I requested them to change the date of travel from Nov 3rd to April 4th. But they said that the ticket is already cancelled. But when we called the airline the airline said that the ticket was never cancelled. can you please help in refunding my money. Thankyou Naveen