Isha Travels / Incompetence & ineffective service
I wish to express my concerns and incompetence by Isha Travels, NJ. My husband booked tickets from Isha Travels, towards his travel to India, round trip and one way trip for me from India to NJ on Jet Airways. When he came to India, we had some change in our travel plans of postponing the trip back home when we approached Isha Travels by emails our emails were ignored and one fine night we called Isha Travels during the day time in USA (working day) there were indifference and ignoring our change in plans taking lots of time and over charging us than what the Airlines had asked for more than double the amount, also creating lots of panic and tension in bidding time to change the travel plans and then demanding more monies for the changes necessary. This has happened two times with us since Isha Travels in NJ asks us to contact Hyderabad Office of Isha Travels and Isha Travels at Secunderabad again passes to NJ Isha Travels where nobody have the clue of what's going on and each is blaming each other at the cost of our time and money. We are still waiting for one way ticket to be refunded from them yet no response since last 3 weeks not even a single email of intimation... Our calls are being ignored and given different answers from different people concerned... and sometimes hostile to our calls... from Indian/US Offices.
When a customer has been wronged as in the case of our personal experience, it is only good business practice to go the extra mile to retain the family as a customer. In the case presented before ISHA today, we submit not only has this not been done, the staff/representatives of ISHA travels has presented with rudeness, passing off of responsibilities, and misleading supposed [feigned] handling of our claim... the latter being a long overdue "polite" individual whose claiming reassurances have amounted to nothing as of yet, We are naturally upset, frustrated, angered and disillusioned at this uncalled for behavior towards us.We have suffered time and expense losses with the earlier duly reported incident with ISHA travels, and are frankly shocked that the company is hesitant, or has inadequately coded their computers to alert their representatives to treat a wronged customer with extra care; with the reassurances that such special treatment is meant both to acknowledge and correct the wrong inflicted upon them, in the hopes of retaining them as future customers. So even Jet Airways also lost customers like us who were regular travelers and now changed to Air India not because of the cost just to save the sanity on ourselves.
As a family, we feel that your staff ought to be trained to deal with customers who have been wronged in the most efficient of manners; along with a extra effort to extend a re-welcoming on behalf of ISHA travels in good business spirit.