I had a similar, but worse, experience with a Dish Network contract installer on March 4. He was supposed to arrive between 8:00 and 12:00. So the guy shows up at 11:30. He takes a look around and tells me because of the trees around my house, there won't be adequate signal to install the dishes. I ask why he doesn't use one of those little meters they use to determine satellite location. But the installer says he can tell just by looking if I will have an adequate signal. I thought that was the end of that and that the installer would be leaving. But suddenly he has this bright idea that he can retrofit my current dish from Direct TV to work with Dish Network's satellite, and since this was an HDTV installation, install a second dish on the side of my garage roof. I asked him if he was sure that would work. He said he was sure. So he mounts the second dish on the side of my roof and puts in new receivers into my existing dish. He then fiddled around with the system for 3 1/2 hours before telling me "It's not going to work. I have to leave because I only get paid for successful installations, and now I'm losing money." When I asked if he would be uninstalling the new dish and reconfiguring and connecting my old dish, the installer said "You don't want to be connected to your old dish, do you?" When I replied that that was exactly what I wanted, he reluctantly agreed to do so. About 5 minutes later, he's down from the roof and is telling me he has to go before jumping in his van and rushing off before I can inspect what he did. After climbing up on my roof, I see that he has left and the new cabling in place and just hacked it off at both ends and connected a spliced piece to my old dish. So I have loose cabling flopping around in the breeze. In addition, he also left the mounting bracket for the new dish screwed to my roof. I called his supervisor to complain. So the next day the loser comes out and removes the unused cabling, but leaves holes in my roof from the mounting screws and doesn't even take off the mounting bracket. Not wanting this unfortunate person in a position to do any more damage to my house, I am forced to climb up there, remove the mounting bracket, and fill the holes in my roof so I don't have any leaks.
When I explained the situation to Direct TV's sales reps, who kept calling, he offers his sympathies and doesn't understand how I got such a poor installer. But he wants me to sign up for yet another installation, saying that they would bring out their best "international installer" this time. I asked why they sent me a very poor contract installer in the first place, but didn't get a straight answer. So I told the sales rep I wasn't interested. He wouldn't take no for an answer. I finally had to hang up on him. Direct TV is supposed to have the best HDTV offerings. But their installation service is worse than awful.